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View Full Version : Bricked after 223, reset optimized defaults.



Got2xlr8
02-06-2013, 08:57 PM
Hi, I'm today's FNG, heres the rundown. (possessed this laptop for 5 hours before bricking btw)
BestBuy G75VW-BBK5 (refurbished, so technically G75VWRF-BBK5) out of the box ran awesome, installed a Crucial M4-128gb SSD, fresh install of Win7, redirected users to the HDD, system singing like a star. the only notable problem after all drivers and utility software installed was a lack of keyboard backlights.

so I figured I'd dig around (mostly on this forum) and found that some other people had resolved the issue by updating the bios, checked mine and I was running one form last June/July (guessing 210) and figured I should bring it up to the current 223.

not my first rodeo, didn't really want to reload my usb as FAT so downloaded the winflash (i know, don't get ahead of me) and the bios from the Asus support site. flashed up fine, rebooted - no keyboard backlights. checked bios correct version, no setting i could find to test or manually set the leds, so I again returned to the forum, and upon further reading it was mentioned that after a bios flash you may/should restore optimized defaults. (keep in mind that i was not running UEFI at the time)

So back in to the bios I went, found the restore defaults option -> Save & Exit... Utter Utter Blackness... gave it a few minutes, no reboot. so powered down and back up, and to quote from Poe, "Darkness there and nothing more". hooked the system up to VGA and HDMI, with no detectable video output. (prior to upgrading the bios I tested the graphics with latest drivers, played SW:TOR so the card was functional)

tried removing the battery, hold down the power trick, - no joy

In the course of damage control I discovered a force-able key combination to try to reinstall the bios, (ctrl+home or fn+home which is it?) this however never brought the screen back, I'm just putting the extracted 210 bios in the root of the usb drive (fat formatted) and shoving the drive in any of the 4 usb ports.

So now I possess a 10lb, paper weight, I have contacted Asus and gotten an RMA. Before I drive 45 miles to my nearest UPS or Fedex, anything to try?

Thanks in advance.

GottiBoi55
02-06-2013, 09:08 PM
The BIOS factory reset is as follows.

Hold down Ctrl+Home, then hit power button.
keep holding Ctrl+Home untill you see "EZ-Flash" start.

Try that first and see if that works for you!

vintagepimpage
02-06-2013, 09:09 PM
Join the club. The growing club. I had to send mine in and have the mobo replaced. However, a few posts down scarletvw posted this:

"I wanted to add something to this thread. I have a G55VW and yesterday I had an issue that is exactly like the OP. I was in BIOS, tweaked some options (boot order) and after a save and reboot I got no POST. The screen would not turn on, nothing. I tried everything everyone else on here has, nothing helped. Pressing the CTRL+Home while booting made the keyboard backlight come on later like it was doing something. It was late so I left the PC alone over night unplugged with battery out. I came back this morning to the same thing. Tried CTRL+Home again, nothing.

Then I got an idea, why not press CTRL+ALT+Home before pressing the power button, next thing I know I'm being asked to plug in my battery so I can flash the BIOS, plugged in the battery, pressed enter, BIOS flashed and now I have a working computer again.

Please try this and post your results, heck its worth a shot before sending in for service, it worked for me."

So give that a go and let us know if it works. Nobody else here has had success with this problem.

Got2xlr8
02-06-2013, 09:17 PM
regardless of Ctrl+home or Ctrl+Alt+Home, I get the Power button LED, the Power Led (most left), the HDD Activity light (3rd from left, steady on, then fast blink, then off) and the most right Light ( with a lock, guessing numlock, steady on, goes off timed with the HDD Activity light)

at no point do I get any video out of the display, or out of the VGA when hooked to external display.


Nobody else here has had success with this problem.

that just fills me with hope ;) !!!

DeltaActual
02-06-2013, 09:20 PM
Maybe try leaving it overnight with battery removed, like that guy above did???

vintagepimpage
02-06-2013, 09:39 PM
Yeah might as well try the overnight deal with the battery. That post by scarletvw is the only one I've seen where they got their laptop working again. As far as I know everyone else that had this problem here, myself included, had to send the laptop in. All the tips and suggestions (you can see them all in other posts) didn't help.

Try the overnight battery removal with the key combo and let us know if that works. If I were you though I'd start the RMA process with ASUS now... And push them to find a root cause to the problem versus just saying "Oh you're motherboard must be fried, we'll just replace it."

Got2xlr8
02-06-2013, 09:45 PM
RMA is already sealed, and the form created and properly filled out. I'll give the long power outage a try - but as stated it appears that there is a FOXDIE in the firmware. thanks guys, and I look forward to being an active community member.

vintagepimpage
02-06-2013, 09:46 PM
Some other threads here on this problem:

http://rog.asus.com/forum/showthread.php?27579-Please-help-g75vw-screen-won-t-turn-on

http://rog.asus.com/forum/showthread.php?26485-ASUS-G75VW-NEW-BIOS-v222

http://rog.asus.com/forum/showthread.php?28147-G55-BIOS-update-ULTRA-FAIL

http://rog.asus.com/forum/showthread.php?27544-G75VX-Changed-boot-order-can-t-access-BIOS

DeltaActual
02-06-2013, 09:55 PM
Oh, and you don't have to reload your USB as FAT anymore

Got2xlr8
02-06-2013, 09:57 PM
Oh, and you don't have to reload your USB as FAT anymore
works with NTFS?

DeltaActual
02-06-2013, 10:07 PM
No, sorry ,my bad, FAT32

ggBanks
02-07-2013, 08:01 AM
I had the same issue about 2 weeks ago, gave it for RMA. Just the same black screen and all the !@#$. Still waiting for response...

I guess I will never buy ASUS again! Their support sucks as hell!

dstrakele
02-07-2013, 11:12 AM
That post by scarletvw is the only one I've seen where they got their laptop working again.

I'm thinking @scarletvw was successful not because of the CTRL+Alt+HOME key combination, but because multiple attempts were made to boot into BIOS Recovery. I believe the Alt key was just ignored.

Multiple restarts (10 to 20 times in succession) has been posted several times as a workaround for the "boot to black screen" issue when it occurs without a prior change to the BIOS. I believe it may be useful in this case, where you would attempt 10 to 20 restarts while holding down CTRL+HOME. No guarantee it will work, but you may as well be aggressive about it when the only other option is RMA.

n1ghtl1fe
02-07-2013, 06:07 PM
Had this issue as well, RMA is the only option I tried everything else possible aside from taking the laptop apart myself. They replaced the motherboard and sent it back a couple weeks later "fixed" the same day I got it back it started shutting itself off and eventually gave me a black screen again (without me touching anything bios) . Had to send it in for a 2nd RMA that I paid $70 for overnight from chicago to the RMA center in cali, in hopes of getting it back faster. Got it back a few days ago and they replaced the motherboard, GPU, and reinstalled the OS. They also scratched up the casing and put a few CM scratch on my screen, I take excellent care of my laptop this really upset me.

Worst part is it still is not properly fixed. After 10 minutes of anything graphic heavy I get artifacts and my G75 shuts down. Tried everything I could without taking it apart myself which would void the warranty for a third time. Ended up calling and now my laptop is sitting in the same box waiting for me to drive another 45 minutes away to the nearest Fedex to drop it off for its third RMA.

Seriously upsetting customer service, not only are they not fixing/testing the machine properly before shipping it back, they are damaging the exterior. Ive owned both a G74 and now this G75, after this experience I cant say I will ever purchase an Asus machine again. The almost two months now I have been without my laptop as really cost me in both work and my courses (Im a CIS major).

Try and fix it with what everyone is suggesting and if all else fails and you dont mind a few scratches, RMA it.

rewben
02-07-2013, 06:51 PM
to be honest, we try to help as far as we can. however, we're volunteers, and we can only do that when we have free time. if things cannot be resolved here, our only hope is still the official tech support.

i believe defective products can be fixed most of the times (with the right components and the right skills to determine what went wrong and how to fix it); but i think these outsourced or internal tech support are always trying to prove me wrong (where i'm from we have our fair shares of frustrations; and it's not new).

the recent success of ASUS in penetrating new markets is good news; but no matter how good a product, if coupled with poor tech support, that can cause significant damage later :/

sorry for what happened.

dstrakele
02-07-2013, 07:06 PM
It's so disappointing to hear of these RMA horror stories. Unfortunately, it looks like @n1ghtl1fe received the #4/#5 combo ( http://rog.asus.com/forum/showthread.php?1800-power-connector-pin-broke-on-my-G53jw&p=216679&viewfull=1#post216679).

I recommend he PM cl-Albert, the ASUS Customer Loyalty rep, with his RMA information and request his assistance with the 3rd RMA.

Clintlgm
02-07-2013, 07:38 PM
Well I won't say that I won't buy Asus again. I will say that I'll be paying close attention to what happens here in the forum. My experience with RMA/Techsupport service, has shaken my confindence in ASUS. I also know that these major companies usual figgue out where they have problems eventualy and either fix them or they go away. I think we are only seeing a tip of the iceberg here. I base that on reviews on Newegg and others its not just our notebooks that are having these issues with Tech Support.

scarletvw
02-07-2013, 08:43 PM
I'm thinking @scarletvw was successful not because of the CTRL+Alt+HOME key combination, but because multiple attempts were made to boot into BIOS Recovery. I believe the Alt key was just ignored.

Multiple restarts (10 to 20 times in succession) has been posted several times as a workaround for the "boot to black screen" issue when it occurs without a prior change to the BIOS. I believe it may be useful in this case, where you would attempt 10 to 20 restarts while holding down CTRL+HOME. No guarantee it will work, but you may as well be aggressive about it when the only other option is RMA.

And that is probably the case, I tried it enough damn times that if finally let me flash the BIOS. Its super weird that it will fail like that and not POST at all and then their BIOS flash is flaky in that it wont work the first time but take multiple attempts.

I know for me it was making sure the buttons were pressed and keep holding for a while until the lights went out or it did something.

Keep trying the BIOS reset until you send it in, maybe one of the times it will work. Good luck and I hope you don't have to send it in.

slayer2333
02-07-2013, 09:40 PM
I Join the club of frustrated people here for both Bios and RMA problems. I had to send my G75vw to a RMA tech center at 15minutes from home (but i had to send it by Fedex as they don't accept direct deposit). They received the laptop and sent it back the day after saying it was repaired. In fact the Bios was fixed as stated BUT :
-Keyboard Backlight was not working anymore.
-Weird colors and artefacts in windows as soon as i install nvidia drivers (all good without), tryed every possible solution and i suspect something happened to the hardware during transportation (found some broken plastic pins inside the laptop when installing my secondary HDD).
-Found scratches on the lappy (i took care of it as my own baby).
So ****, try as much as possible to fix your problem yourself, if not possible take it yourself to the RMA center, if not possible put a pillow at each side of the lappy before sending out and cross your fingers.

GottiBoi55
02-07-2013, 09:56 PM
And that is probably the case, I tried it enough damn times that if finally let me flash the BIOS. Its super weird that it will fail like that and not POST at all and then their BIOS flash is flaky in that it wont work the first time but take multiple attempts.

I know for me it was making sure the buttons were pressed and keep holding for a while until the lights went out or it did something.

Keep trying the BIOS reset until you send it in, maybe one of the times it will work. Good luck and I hope you don't have to send it in.



I know for me it works!
One day I thought I bricked my G75, and I heard about doing the "Multi BIOS Reset" thingy.
Remember to take battery out, and hold power down for 2 minutes.
I know most say 30 seconds, but i tried it a couple of times but nothing.
Then I tried holding the power button down for 2 minutes and it seemed to work right after that.
Well I kept doing the Ctrl+Home combo over, and over, then "It's alive" like it came back from the dead!

I think it took about ten attempts before life came back, so I would keep trying!

Hope it works for you too!

Got2xlr8
02-08-2013, 09:48 PM
Well... Its on its way to "The Center", so thanks for the advice if it doesn't come back in 99% form (ok with a few scratches, but artifacts, monitor defects, keyboard back light are completely out of the question.) I'll be a little more than miffed... I've had allot of good luck with ASUS in the past, Striker MB, P6T MB {OC'd i7 920 to 4.19Ghz on air), friend has a G73, my Brother a G75VW, and I run a school district where we have ~ 30 K52F laptops and 260 EEE 1205n netbooks.

sure we've had a few issues (with a fleet like that everyone does) but generally have been happy with the support, and functionality and parts quality of the devices. needless to say, every time I deal with Tech Support is an opportunity for them to WOW me.

do you think my 90 day warranty will reset after I get the repaired laptop back? maybe I should contact a CSR mention this post eh? ;)

john_from_ohio
02-08-2013, 11:21 PM
Another strong argument here for "do not think about upgrading BIOS unless you have some specific problem that you have evidence is fixed in later update" ...

Unfortunately a big fail to asus since they do not provide any kind of useable changelog that tells us what and why is changing in BIOS.

Got2xlr8
02-19-2013, 08:51 PM
Wanted to follow up. Asus Service replaced the motherboard. no charge. restored the keyboard backlight and everything is up and up. no dings, no scratches. just like I sent it in. couldn't be happier.