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View Full Version : Recent Geeksquad repair - need help



munkyshet
02-13-2013, 02:40 AM
I just got my computer back from geeksquad repair and they replaced my hard drive and only the stock asus software is in the computer, the ROG button by the power button does not do anything, my backlit keyboard doesnt work, the screen brightness fn hotkey doesnt work and alot of the apps that were installed are missing.. is there a compilation download package i can get to download them back? I hate night gaming on a black keyboard.. please help D:
thankss c: ~munky~

Chino
02-13-2013, 03:07 AM
Welcome to the Republic of Gamers forum, munkyshet.

What is your laptop's model?

Clintlgm
02-13-2013, 03:11 AM
There are some links in this thread http://rog.asus.com/forum/showthread.php?18160-Downloading-New-Drivers-Utilities-for-G75-G55&country=&status= Just download the ones you want. It sounds like the GeekSquad did you a favor and clean installed your new hard drive. Be sure to download the correct drivers for Win 7 or win 8 which ever you have? Install the ATK package first.

rewben
02-13-2013, 03:11 AM
i think it's best you get the latest ones from ASUS:

g55 -> http://rog.asus.com/notebook/15-inch/g55vw/
g75 -> http://rog.asus.com/notebook/17-inch/g75vw/

dparish2
02-13-2013, 03:16 AM
I would go to the Asus site and download the Chipset and everything else you want after that..... Honestly (never go to geeksquad) I would go back there and make them ACTUALLY FIX it, I mean you technically received the laptop back in a non fully functional condition. Demand they fix it, or request a new one. I would go straight to the manager immediately upon my arrival, explain the issue and request a new computer first.


FYI
http://www.youtube.com/watch?v=ZxoljR71cCA
http://www.youtube.com/watch?v=vZq4UnkgZQI

Zygomorphic
02-13-2013, 11:26 AM
ATK package is what you need, as mentioned.

Like others have said, stay away from geeksquad. BestBuy "techs" generally don't know anything. The geeks on here are the real deal. :cool: Microcenter, if there is one in your area, generally has people who know what they are talking about. Then again, building your own PCs is a requirement for working there.

munkyshet
02-13-2013, 10:54 PM
I have the G75VW and Ive been to the DL page but they have the core things like they keyboard backlit drivers(yes i found and installed them) But i still have the issue with my ROG power management button. and at Zygomorphic, I wasnt exactly able to fix a cracked HDD, broken fan cover, and headphone jack xD Geeksquad was free and fast :p

xeromist
02-13-2013, 11:03 PM
Power management is tied to Power Gear Plus I think. I wouldn't bother with it though as I don't think you would need or use it.

isurus
02-13-2013, 11:20 PM
How long did Geeksquad take?

I went to them after extensively researching why my GFX card was no longer showing up in device manager. After figuring out that the gfx simply just up and died after a restart, and no amount of fresh installs of Windows would fix the problem, I took it to BB Geeksquad who looked at it for 3 minutes - They said, and I fricking quote "Your VGA card works, when I right-click on the desktop, it says it's using Standard VGA Adapter. Your monitor is just dead."

and then I just calmly tore into his stupid ass. Un-fricking-believable. Card is dead, doesn't show up in device manager, Standard VGA adapter is the port attached to the mobo, nVidia drivers won't install because hardware is not detected, fresh install of windows didn't alleviate the problem, etc... And then I said, "I don't have confidence you or you where you ship it off to can fix it, if you can't properly identify the problem"

So then I shipped it to Asus and they had it back in two weeks. It was $75 to ship it to them. RMA was no biggie.