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View Full Version : Post your horror stories here regarding your Asus Laptops. (issues, repairs, etc)



Vicodin
02-15-2013, 12:48 AM
Hello,
I am fairly new to the ROG forums. I recently purchased an Asus G55vw and found my way to this great community. Now let me say that my Asus G55 has been great so far and I have not had a single issue with it. I have gathered that many others have not been so fortunate. I see horror stories on here all the time about issues people are having with new laptops, repairs, etc. After reading through a lot of these posts it is making me question my purchase. One thing I have gathered so far, is that if something does go wrong with your laptop from Asus, you are better off fixing it/paying to have it fixed yourself rather than sending it in to Asus. I made this thread to hear peoples stories, and how they were resolved. This could be great for when others run in to the same issues themselves. One trend that I have noticed is that Asus G75's seem to have more problems than G55's. I wonder why this is? My theory on this is maybe there is more of a demand for the 17" model over the 15" model. So if there is way more G75's produced than G55's, then that just makes for more to have issues.

I would like others opinions on their Asus G series laptops and how they have been for them.

Thank you all for your time!

chrsplmr
02-15-2013, 01:23 AM
Horror ??? hahhahaa .. easy Vicodin .. don't get out the wooden stake just yet.

Most issues are quickly corrected in kind with the help of fellow members. When this
is not possible and a RMA is required Asus now has cl-'s' (Customer Loyalty Specialists) in
place to help walk the unfortunate through it.
A simple PM (Private Messege) usually sets the joy in motion.

As you point out just in the sheer volume of units a handful or even 100 looks enormous.
So. As you say. Your G55 has not had a single issue .. Joining the 10's of Thousands that did not.

For everything else, It may bare saying again. Welcome to ROG.c.


You may also wish to check out: http://rog.asus.com/forum/group.php?groupid=16 by Zygomorphic

xeromist
02-15-2013, 01:50 AM
I see horror stories on here all the time about issues people are having with new laptops, repairs, etc. After reading through a lot of these posts it is making me question my purchase.

This is what's known as sampling bias. The thousands and thousands of people without problems don't bother posting on the internet. The number of people with issues you're reading are a tiny fraction of total sales so while their struggles should not be diminished on a personal level, it means next to nothing in the grand scheme of things. In short, it isn't reason to worry.

dstrakele
02-15-2013, 01:54 AM
I've got a G74SX-A1. It's a nice laptop, but I don't really need it or have time for it anymore. So I'm trying to sell it for less than 40% of what I paid for it.

Shawnnepc
02-15-2013, 02:52 AM
Gee this thread will end well, lol.

Like the others that above me have said...

We resell ASUS laptops and I haven't had any trouble with support since the CL guys popped up.

rewben
02-15-2013, 03:05 AM
horror stories? none. yet.

with the helps of the friends here, i managed to prevent potential problems, and solve many key issues of my g55. to date, almost all the previous problems had been fixed (to my surprise, most of them were due to third party drivers/software related).

Vicodin
02-15-2013, 03:33 AM
Horror ??? hahhahaa .. easy Vicodin .. don't get out the wooden stake just yet.

Most issues are quickly corrected in kind with the help of fellow members. When this
is not possible and a RMA is required Asus now has cl-'s' (Customer Loyalty Specialists) in
place to help walk the unfortunate through it.
A simple PM (Private Messege) usually sets the joy in motion.

As you point out just in the sheer volume of units a handful or even 100 looks enormous.
So. As you say. Your G55 has not had a single issue .. Joining the 10's of Thousands that did not.

For everything else, It may bare saying again. Welcome to ROG.c.


You may also wish to check out: http://rog.asus.com/forum/group.php?groupid=16 by Zygomorphic

Very well said.

Vicodin
02-15-2013, 03:36 AM
This is what's known as sampling bias. The thousands and thousands of people without problems don't bother posting on the internet. The number of people with issues you're reading are a tiny fraction of total sales so while their struggles should not be diminished on a personal level, it means next to nothing in the grand scheme of things. In short, it isn't reason to worry.

I totally see your point. I guess I never thought of it that way. This forum for example, people post when they have an issue, especially when they want help with that said issue. Not many people are going to make a post about how great is has been.

Dreamonic
02-15-2013, 05:10 AM
Absolutely.

It's the same thing with Product Ad Statistics, it's not percentaged out of worldwide population, they just mean out of the 100 or a 1000 or more people that they surveyed with using of a given product. Now lets say 40% of them were told that they may develop life altering symptoms from using it. It's that kind of headliners on the News that make people think it's a much bigger problem because all they saw was "40%" and they included themselves as part of the percentage because he/she also uses this kind of product. Then that 'problem' eventually escalates into a global awareness FOR the actual product. The cycle just keeps repeating.

So the question,

The remaining percentage that did not receive or hear any bad news about it, think they are going to be concerned about the product?

Reality is that negative results creates MORE awareness to resolve, whereas positive results simply gain peace of mind.. even if it's not your own.

avavioks
02-15-2013, 08:24 AM
So if there is way more G75's produced than G55's, then that just makes for more to have issues. yeah.

HiVizMan
02-15-2013, 09:02 AM
So if there is way more G75's produced than G55's, then that just makes for more to have issues. yeah.


From a statistical point of view that is a given.

If I was a manufacturer and sold only two items, and both worked just fine then I would have a 100% success rate.
One gets damaged and is returned then suddenly it is a 50% return rate.
But I could still claim quite correctly that I have only ever had 1 item returned.
And it sounds pretty good yeah.

Support forums are places folks go when there is a problem. So it is natural to see folks with problems. ASUS sells more product than anyone else in the industry. They have over half the total market share, with all the others having to make do with what is left. So the sheer numbers of products out there in the market is going to result with returns. Some are even for defective products but surprisingly most of the issues can be sorted and are.

At least we have ROG where we can come for help from folks who actually know the products and are so generous in their time to help out others.

Zygomorphic
02-15-2013, 11:18 AM
So if there is way more G75's produced than G55's, then that just makes for more to have issues. yeah.

Statistics are awesome! :) The best (quick) way to judge ASUS reliability is to look at the rankings done by places like laptopmag, who survey thousands of people to figure out how reliable their computers are. ASUS is in the top three on every survey I've seen, potentially trading places with Toshiba in the laptop department. Their customer service is not generally as good as some other vendors, but they will take care of you if hardware breaks. If the software drivers get messed up, that's kind of the user's problem, since ASUS sells their high-quality computers cheaply. That's also why they have the ROG forums, so that people can come here and get help from all those experts on here who so freely give of their expertise and time.

srmojuze
02-15-2013, 02:06 PM
So far after 1 month my only issue is the flaking/peeling on some corners where the "soft touch" finish just comes off. Other than that, everything is fine. With this flaking, I potentially could make a stink but I'll see how things go over the next few months.

For me, personally, the experience has been overall very good, despite this one flaw. System performance, stability and overall build, not to mention overclocking, plus ~these really great forums~ ... I'm glad I chose Asus ROG. Even now looking at the other laptops in the shop for the "general public"... Hmm, they look crap and have crap GPUs!!!

Mind you, I've been living in the Apple world so despite the shortcomings it's a breath of fresh air being able to overclock my PC and play actual "proper" games not half-*ssed OpenGL ports.

And don't get me started with Apple. I was a massive fan, but after what happened last year, just in the space of one year after Steve Jobs died, let's just say this month was the last month I touched any Apple thing, I sold/donated my MacBook Air, iPhone4, iPhone5, iPad3, Apple Cinema Display 27".

Jensen Huang is no Steve Jobs but he really did brink Nvidia back into the game and I like my HTC OneX, Nexus 7, and playing Dead Space 3 MAX on my HDTV... priceless, really. All on a 15" ~laptop~ ...I mean, GPU OC from 950mhz core to 1200mhz on a ~laptop~ ... certainly impressive.

I sympathise with those having issues with what looks like dodgy service centres. From what I've seen, for Australia at least, with that kind of servicing usually you can invoke a "no lemon" clause where if it comes back worse you can really get up the dealer's *ss and say give me a bl**dy new one.

That said, luckily I don't have to send this back for anything. There is one bright pixel which I could have claimed under the 30-day ZBD (for Australia) but it's hard to see it.

And yeah, one last thing... 1920x1080 on a 15" screen... This is a nice RETINA-esque display. Sure, MacBook Pro Retina 15" is beautiful, but I returned that after the first few weeks because software support was poor, the GPU still was super loud once the fans spun up, and the OS was laggy because for even a few months after launch the OS wasn't optimised for Retina.

So 2013... Goodbye Apple, hello Android, Linux, Windows. For better or worse (so far better).

And when I'm not intensively using the GPU (that's for gaming, thank you) so far folding on CPU OC'ed 3.2ghz to ~3.25ghz has been stable for several hours at least. GPU folding gives errors when multitasking but I think the Stanford implementation for GPU folding is still rather experimental... or mainly it's for when you have a dedicated folding rig, perhaps not for multitasking when the GPU/VRAM/whatever is doing lots of different things while also constantly pegging the GPU 100%.

What will the future hold? We shall have to see. But one month down, things are good.

gallay
02-15-2013, 04:08 PM
Hi all. Bought my first Rog Pc(g75vw) 29. january, and got couple of issues. For the first the Dvd-room was making a noise like a jet in bf3 :), second my laptop refused to conect to any network, so day after that i delivered it into service. After 15 days i got my laptop, everything is fine, but i cant controll the volume. I've tried to look at the problem, and saw that i can reduce the volume only on left and right speakers, the middle one is staying on the same volume level, so basically i cant reduce the volume while im listeing/watching anything.

PS: Sorry for my broken english, im trying my best.

jf1450
02-16-2013, 12:29 AM
This is what's known as sampling bias. The thousands and thousands of people without problems don't bother posting on the internet. The number of people with issues you're reading are a tiny fraction of total sales so while their struggles should not be diminished on a personal level, it means next to nothing in the grand scheme of things. In short, it isn't reason to worry.

What xeromist and a few others said. Folks post when they have problems, not when everything is going great. I've had my G75 since mid November and not a single problem. I added 8G more ram and a 2nd hard drive without a single issue. I really didn't need to do that, I just have this thing about computers with empty drive bays and ram slots. :)

-jeff

Zygomorphic
02-16-2013, 11:22 AM
I've never had any hardware problems with my laptop, and LINUX runs great! :) @srmojuze, I have always had a beef against Apple, especially with their attitude of trying to patent things that clearly weren't theirs (rectangles with rounded corners). That's why I run LINUX (Windows when I have to) and Android.

boofsterb
02-16-2013, 05:04 PM
Just for the record, I own a G75VW-DH73-3D and I have had only simple problems based on user error. I have found out through time that most problems are software incompatibilities and just a slight few are hardware. The way I see it I love to learn so that I can take care of problems for myself instead of jumping the gun and saying "It's Broken" (with thumb in mouth).

If you own a old PC or Lappy start becoming adventurous in trying to solve problems on those so that you can muster up enough confidence to work on your Republic of Gamers G series.

This is an old saying I use to say when i was a kid "We are what we want to be"

chrsplmr
02-16-2013, 06:18 PM
Let me take a few moments to tell a Horror story that some may not know or remember.
This horror story however is not a user horror story, it is a Manufacturers worst Nightmare.

Somewhere around June of 2011 the CrossHair V Formula found it's way to Retail outlets.
Although the release of the FX, which the V was born for was still far off with its release at all iffy at best.

The CrossHair V sold in droves. The hoots and howls began immediately. How dare Asus release this board ??
It does not deserve to have ROG on it. It is junk. It will not run.
RMA after RMA flooded the retailers. Board after board returned. A Marketing disaster to say the least.
Mob rule took over. Flamers were flaming before they even got the board.

The members and @Asus ROGz were unrelenting (especially Raja as I remember it).
Time after time it became apparent that it was more of a memory compatibility issue than a board.
With a few simple tweaks, that still hold true today, the board ran without flaw.
(read to read-5 .. and change typerate frome T1 to T2..ie.)
@Kipper with the help of many and especially @Praz began a memory profiles thread.
The rest is history.

I set out to further prove that not only was the V worthy of the ROG branding .. but that it was almost bulletproof.
At the same time the Admin at the time set-up Peer Reviews of which I volunteered.
The result of which can be found here : ChrsPlmr's "Joe Rog Consumer Review" of the CrossHair V Formula (http://rog.asus.com/forum/showthread.php?3629-ChrsPlmr-s-quot-Joe-Rog-Consumer-Review-quot-of-the-CrossHair-V-Formula)

The V was released with bios 403. The next revision was bios 506. I have purposely held to 506 with the 1100T.
Today 'she' runs as flawlessly as when first set up. I seldom shut 'her' down, instead gently put her to sleep.
The slightest stroke of the spacebar and 'she' jumps to life ready to play.

Leaving all those RMA'd CrossHair V's .. to be wholesaled .. yum.
and btw .. thank you all for getting 'us' here .. especially those @Asus ROGz.c.

Zygomorphic
02-17-2013, 02:48 AM
Just for the record, I own a G75VW-DH73-3D and I have had only simple problems based on user error. I have found out through time that most problems are software incompatibilities and just a slight few are hardware. The way I see it I love to learn so that I can take care of problems for myself instead of jumping the gun and saying "It's Broken" (with thumb in mouth).

If you own a old PC or Lappy start becoming adventurous in trying to solve problems on those so that you can muster up enough confidence to work on your Republic of Gamers G series.

This is an old saying I use to say when i was a kid "We are what we want to be"

Second this! +rep! :) I would much rather solve a software problem myself, which is why I am here. Also, it allows me to attempt to help solve other people's problems as well. The hardware problems are dealt with by ASUS, but software is easier to deal with by me. I use LINUX for nearly everything that I do, so I am familiar with solving problems using Google+forums :cool:.