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View Full Version : Small Section of Screen is Brighter O_O (G53sx)



Raccoon
03-04-2013, 08:34 AM
A small section, about the size of an "o" on my screen, has recently become brighter than the surrounding areas. I first thought it may be dirt or something, but it is not. It is "behind" the glass, so I'm assuming it is pixel related. My laptop was bought in May, and the warranty was activated then as well. Any and all help is appreciated!!!

Pitcher@asus
03-04-2013, 09:32 AM
if you think it is LCD pannal issue, you can send back to asus service center to check, replace, repaire it.

Raccoon
03-04-2013, 09:43 PM
How would I initiate this?

Raccoon
03-06-2013, 06:15 AM
At the live agent's request, I have brought the unit back to the point of purchase, Best Buy. I will update this as my case proceeds.

Raccoon
03-15-2013, 07:44 PM
The unit came back with 0 repairs, stating that they (ASUS) are not responsible for any pixel damage that contains less than 4 pixels. I powered on the unit to show the person working there what the damage/discoloration consisted of, and they said, verbatim that "that is wayyyyy more than 4 pixels. I am so sorry that it was not fixed. We'll send it off again - I have no idea why it was not serviced."

Great Customer Service Experience so far :-/

Raccoon
03-20-2013, 03:55 AM
No further resolution as of yet.