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View Full Version : RMA Asus G75VX - The Truth



StreetGT
03-06-2013, 09:25 PM
Hi everyone, I'm here to share with you my rage about the RMA, and show what Asus is..
At 6 of February I sent my G75VX to RMA for they fix the problem which most of people know it, the horizontal lines in dark colors. Today 6 of March ( 1 Month hummm) they send me back the VX, they said it was fixed. When I turn off my PC for test if it was fixed, but arhrhrhrrhr, the problem still here, horizontal lines still here.
So, what i'm thinking about? They fix it? They opened it? They know about the problem? ( Probably Yes).
You guys don't let Asus make what they want, you guys have rights, rights for complaint. I'm just sharing with you guys my really frustration about it.
It's my 2nd G75VX, the 1st one had a Fan problem, a strange noise.

So, I will keep it here waiting a answer from Marchall.

PS: I'm from Portugal.

httuner
03-06-2013, 11:33 PM
I have heard horror stories about RMA or any warranty work with Asus, so far I'm not liking it. It seems to be a pretty common thing with asus support. I'm glad I haven't had any issues with my laptop yet(fingers crossed) anyone have any good successful stories?

bignazpwns
03-07-2013, 12:10 AM
Man they wont ever fix this problem. People have been trying to get it fixed on the VW's Asus wont even return my calls on this matter. All Asus does is Lie about stuff on this issue and they wont fix it. Im not surprised they did not fix yours.


Also if you hear back from him send him to the forums tell him i am still waiting on my return phone call from 9 months ago about a VW issue.


Here are some facts.

Asus knows about this problem.

It affects the VW's and VX's unknown % i attempted to take a poll and mods deleted the post saying they do not publish defect information. What makes me baleave the % of them is well over 50%.

Asus will not fix this issue.

Seem the problems are coming from one plant. The displays are all the same brand but i found them to come from two plants and all the problem displays are coming from the same one.

Only fix is a new display.

Asus wont even look at the display. They know its a problem but they will not fix it so they wont even look at the display if its sent back. Not long ago a guy sent the system back for a RMA and used a uv pen to make a pattern on the rubber plugs for the display to tell if they were removed and reinstalled since he would be able to tell. When he got it back he used a uv light and they were not touched. And no one on these forums is shocked that they dont fix stuff or even expects them to fix it.


My advice is save your self some time and shipping money. Just put up a nice LCD and upgrade it and install it your self. Its not all that hard and the upgrade will be cheap about $100 and will fix the problem why giving you better colors, contrast and viewing angles. But if you want keep pushing them dont give up and remember the Squeaky wheel gets the oil and i will stand behind you 110% on this issue.

pathfindercod
03-07-2013, 01:19 AM
I'm torn on my decision to keep this asus now. I'm not going to keep a machine with potential problems and having I deal with what seems to be very bad support and utter lack of care by a company.

Pitcher@asus
03-07-2013, 03:20 AM
First, you can visit this website for service center at Portugal (http://www.asus.com/support/Hotline/)
Second, are the RMA change new one for you or jsut repair, i am not help asus to say, maybe they can not duplicate issue for your laptop, i say maybe.

Vicodin
03-07-2013, 05:49 AM
I keep hearing about these screen issues. I sure am I glad I am in the % with a perfect screen!

StreetGT
03-07-2013, 09:23 AM
First, you can visit this website for service center at Portugal (http://www.asus.com/support/Hotline/)
Second, are the RMA change new one for you or jsut repair, i am not help asus to say, maybe they can not duplicate issue for your laptop, i say maybe.

If people from here say that Asus don't fix this issue, i just see a thing, i'm free to get my €€€ back and don't recommend Asus for anyone and buy a new latptop.

RocketD0G
03-07-2013, 10:13 AM
I'm just about to RMA my G75VX, It doesn't wake up from sleep and theres the problem with dark backgrounds on the screen too.
Should I believe that my problem won't be fixed?

-RocketD0G!

StreetGT
03-07-2013, 10:16 AM
I'm just about to RMA my G75VX, It doesn't wake up from sleep and theres the problem with dark backgrounds on the screen too.
Should I believe that my problem won't be fixed?

-RocketD0G!

Yep, as people comment here, they won't fix it.

rewben
03-07-2013, 10:26 AM
@RocketD0G, first try these 2 methods:

method 1
---------------

- check this (http://rog.asus.com/forum/showthread.php?30067-Computer-Seems-to-have-Died&p=234987&viewfull=1#post234987) out.

method 2
---------------

1. turn your laptop off;
2. disconnect your power and take out your battery;
3. press the power button for 1 to 2 minutes;
4. plug in your power source (without battery);
5. press and hold ctrl+home key and turn your laptop on.

repeat step 2 to 5 up until 20 times (more information in this thread (http://rog.asus.com/forum/showthread.php?29307-Another-Briked-G75)).

good luck.

RocketD0G
03-07-2013, 12:19 PM
@RocketD0G, first try these 2 methods:

method 1
---------------

- check this (http://rog.asus.com/forum/showthread.php?30067-Computer-Seems-to-have-Died&p=234987&viewfull=1#post234987) out.

method 2
---------------

1. turn your laptop off;
2. disconnect your power and take out your battery;
3. press the power button for 1 to 2 minutes;
4. plug in your power source (without battery);
5. press and hold ctrl+home key and turn your laptop on.

repeat step 2 to 5 up until 20 times (more information in this thread (http://rog.asus.com/forum/showthread.php?29307-Another-Briked-G75)).

good luck.

It does work. It's just that if the computer goes to sleep, i have to reboot it. Cause it won't wake up.
It sleeps like it should, but when i press the powerbutton it flashes the leds and looks like it woke up for 0.5 sec. But then dies, and next time you press the power it reboots.

Do you mean you method 2 would work?

-RocketD0G!

rewben
03-07-2013, 01:02 PM
uh? did you mean that the laptop is actually fine? the problem is that when you wake it up, instead of waking up from sleep it just shut down?

RocketD0G
03-07-2013, 01:49 PM
uh? did you mean that the laptop is actually fine? the problem is that when you wake it up, instead of waking up from sleep it just shut down?

Practically yes. But it is really annoying since if i leave my computer for a while or put it in the bag and go somewhere. All my for example websites is lost.

Simply annoys me enough to RMA it. Actually since the screen also is worthless and Asus can't (maybe?) fix it. I'm considering giving it back to the shop and money back. I won't remove the sleep function since the battery wont handle 2+ hours idling.

-RocketD0G!

Apexing
03-07-2013, 02:11 PM
perhaps you have disabled the hibernation file ? that would explain that issue with it not waking up.

Clintlgm
03-07-2013, 03:20 PM
Yes I also feel fortunate to have not has a single screen Issue.

taz291819
03-07-2013, 11:25 PM
Two things:

1. My parents bought a G74, after really liking my G53 (I have a G55 now), and after about 7 months, the screen went bad. RMA'd it to Asus, and they had it back the next week, with a new screen.

2. Their G74 will sometimes not turn on the display after coming back from hibernating. They have to hard-shutdown the laptop, and reboot, and then it comes back on. Doesn't happen everytime, but every now and then.

I haven't had a single issue with the G53 or G55, fwiw.

SkilletIsRollen
03-12-2013, 10:24 PM
I feel your pain, and I hate to say this, if they don't get it right the first time, they never will. I'm not going to take over your thread, so I'm just going to link, if your interested in my experience with Asus RMA (Or As I call it, Really Marketing and Advertising, Because everything they say is just that, words not actions). http://rog.asus.com/forum/showthread.php?26339-G75VW-DS72-A-Major-Mistake . Long story short you should get a refund If you still can.

fostert
03-13-2013, 02:14 AM
It affects the VW's and VX's unknown % i attempted to take a poll and mods deleted the post saying they do not publish defect information. What makes me baleave the % of them is well over 50%.

Asus will not fix this issue.

Censorship by the mods? I guess when individuals blast ASUS on these forums and describe their defects and sh**y RMAs it is tolerated, but when someone starts to produces statistics about these problems they get nervous? Thats too bad. :(

chrsplmr
03-13-2013, 02:23 AM
Censorship by the mods? I guess when individuals blast ASUS on these forums and describe their defects and sh**y RMAs it is tolerated, but when someone starts to produces statistics about these problems they get nervous? Thats too bad. :(

That is not accurate friend. as well as the scewed 'defect information'. scewing perception is not tolerated.
why should it be? ... I will leave it there.c.

xeromist
03-13-2013, 06:07 AM
Censorship by the mods? I guess when individuals blast ASUS on these forums and describe their defects and sh**y RMAs it is tolerated, but when someone starts to produces statistics about these problems they get nervous? Thats too bad. :(

As Chris mentioned this forum draws people looking for help so such a poll would be based on extreme selection bias. It's not statistically sound methodology and the results would be highly inaccurate so yes they would certainly be upset about someone misrepresenting their products on their own forum.

Individual cases are different because they are based (as far as anyone knows) on actual experience and therefore aren't inaccurate.

fostert
03-14-2013, 02:38 AM
As Chris mentioned this forum draws people looking for help so such a poll would be based on extreme selection bias. It's not statistically sound methodology and the results would be highly inaccurate so yes they would certainly be upset about someone misrepresenting their products on their own forum.

Individual cases are different because they are based (as far as anyone knows) on actual experience and therefore aren't inaccurate.

Ah, that clears it up for me...yes I agree that the only responders to a poll would probably be the most upset ones, and hence such a poll would be useless statistically and dangerously biased. Got 'er. Its too bad that uncovering the truth (which probably favors ASUS; I personally think their notebooks are fab) can't be done scientifically here, however. Just the nature of things I guess.

IGottaCookie
02-13-2014, 07:16 AM
I recently got my g75vx back from ASUS rma, surprisingly the laptop came back in great shape with all my problems addressed; although they were minor I'm still surprised based on all the comments about ASUS rma service. The only issue I have is that one of the rubber feet on the display is missing while every other one is perfectly in tact. Is there any place I could purchase this? I wouldn't want to call over something so small, but because of OCD (especially with electronics) the tiniest things always get to me.

xeromist
02-13-2014, 05:09 PM
I don't know of any replacement for the display. They sell the triangular rubber on the bottom of the machine through the web store but that doesn't include the display one.
http://us.estore.asus.com/index.php?l=product_detail&p=5944

If it was me I would look for something at the hardware/home improvement store. They usually have various rubber bumpers and things that you could cut down and glue into place.

Also, for future reference I'd recommend starting a new thread for a question like that. You'll get more views that way. :) This thread is old so not everyone is going to read a new comment on it.