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View Full Version : Asus G75 VW KERNEL-POWER ERROR 41



Andili
04-07-2013, 09:34 PM
Hi Guys,

I keep getting this Kernel Power error for the last month.
Can someone help me and tell me how solve it and what exactly means.


Thanks in advance



Andy

dstrakele
04-07-2013, 09:54 PM
It is a generic Windows error that indicates your laptop shut down unexpectedly.

1) Describe in detail what you were doing that led to the shutdown.

2) Does the laptop shut down a) like someone pulled the plug, or b) it becomes unresponsive and you must hold the power button to shut down and recover?

3) What Antivirus, AntiMalware, Firewall, Remote Administration, or Disk Management software have you installed to your laptop?

4) What is the a) EventID, b) Source, and c) Description text of any Warnings or Errors in the Windows System Event Log or Application Event Log that occur within 2 hours prior to the Kernel-Power Error 41?

5) Another detail - What version of Windows?

Andili
04-07-2013, 10:29 PM
Hi dstrakele,

I was trying to open up windows Picture viewer and my desktop froze.
CTRL + alt + delete didnt start as well.

Than my screen went black and i had to do a Force shut down ..... Pressing the power button.

The previous times was similar, it was the VLC player that crashed my system.
again screen froze, CTRL + alt + delete didnt start.

I am usind AD-AWARE.....do you know if this program is any good?


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/15/2013 9:56:18 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Andiselin-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-02-15T07:56:18.630810800Z" />
<EventRecordID>97573</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Andiselin-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">130053884853535493</Data>
</EventData>
</Event>

It happend 4 times over the last month but i only forced the laptop to shut down the last 2 times.

Ah and also my start up time increased to almost 1min 45 seconds over the last 2 weeks.


Any Ideas

dstrakele
04-07-2013, 11:21 PM
I've added some additional questions to my previous post to help us troubleshoot your lockup issue further.

zltippett
04-08-2013, 01:08 PM
This appears to be somewhat common for these laptops. I've found several threads mentioning the 41 error.

Random reboot (kernel power) with Asus G55 (http://rog.asus.com/forum/showthread.php?26466-Random-reboot-%28kernel-power%29-with-Asus-G55&highlight=kernel+power)
Kernel-power ID 41category 63 (http://rog.asus.com/forum/showthread.php?30981-Kernel-power-ID-41category-63&highlight=kernel+power)
Constant random shutdowns (Constant random shutdowns)
G75VW crashing (http://rog.asus.com/forum/showthread.php?21035-G75VW-crashing&highlight=kernel+power)
G75VW Problems in about 2-3 days.. (http://rog.asus.com/forum/showthread.php?20815-G75VW-Problems-in-about-2-3-days..&highlight=kernel+power)

I even started one myself.
Random shutdowns on G55VW (http://rog.asus.com/forum/showthread.php?29821-Random-shutdowns-on-G55VW)

And this seems to be the main thread for this issue, even though it may not be exactly the same.
***SOLVED*** G75VW Reboot after Hibernation (http://rog.asus.com/forum/showthread.php?23087-***SOLVED***-G75VW-Reboot-after-Hibernation&highlight=kernel+power)

Here's a search for "kernel power 41" (http://rog.asus.com/forum/search.php?searchid=1016325), many entries relating to this.

I've tried the fix suggested in the main thread for this issue, and it seemed to fix the issue for at least a month. However, just yesterday the problem appeared again. I tried putting my BIOS back to 213, the original that came with it, then setting the option suggested in the main thread, which, as I said, fixed it for about a month or so. Now I'm really confused. If this many threads have been started, it seems like a mild problem for these laptops. Good luck!

Edit: Another about bluetooth possibly being related. I just tried setting my bluetooth drivers back to the original.
G75, EventID: 41, & abrupt reboots (http://rog.asus.com/forum/showthread.php?18567-G75-EventID-41-amp-abrupt-reboots&highlight=kernel+power)

Andili
04-09-2013, 01:41 PM
Thank you very much,

I will look into this, regarding the Bios change i dont have any experience with it and i am a little nervous to do so.

Andy

zltippett
04-09-2013, 09:40 PM
Yeah, I wouldn't change the BIOS unless you're comfortable. If you've changed it to a later level, it may be worth setting it back, but I'd try what's in this thread ***SOLVED*** G75VW Reboot after Hibernation (http://rog.asus.com/forum/showthread.php?23087-***SOLVED***-G75VW-Reboot-after-Hibernation) for this problem before changing the BIOS. I'd only do that as a last resort.


Thank you very much,

I will look into this, regarding the Bios change i dont have any experience with it and i am a little nervous to do so.

Andy