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View Full Version : G75VX webcam really that bad?



mynewrog
05-17-2013, 07:43 AM
Hi,

So it's true that from the very first moment, my video preview from Skype didn't look exactly..."crystal clear" but I didn't bother. After all it was labelled as 2.0MP so it should be more than fine. Well, guess again!

Last night, I was getting a lot of complaints from 2 different people I had been video-conferencing with quite often (not from the new G75VX though) as they had been accustomed to a certain "video quality" provided by my old ACER's webcam (which I considered mediocre until yesterday). They were telling me they couldn't practically distinguish certain areas of my face... Sounded really strange as none of us has poor connection and I was assured my webcam should be more than up to the job.

What better time to get to the bottom of this then, so I went ahead and powered up my old ACER with a whooping (!) 0.3MP webcam and just switched the conferencing there. Their replies were: Wow! what did you do? It's like night and day, we can now see you clearly while before the blur was unbearable...!!! I said: excuse me?? It should be the other way around!

In disbelief, after endind the video-calls I opened the webcam device from VLC just to capture a few test videos and indeed, it seems that video from the old ACER's 0.3webcam looks like FULL HD video compared to the crappy image the ASUS "2.0MP" webcam delivers. How is this possible?? I mean it's a 2013 premium laptop, you'd expect at least a decent webcam and not sosuch a low performing device. This gets more frustrating by the difficulty of upgrading this item (I have replaced laptop lcd panels before but I don't want to void my warranty on a brand new device) and I am sure If I buy a usb webcam, I will forget it at home the time I will be needing the most.

All in all, I just wish one could tell me that I am wrong and very very stupid to have mis-set some setting/driver which is to blame for such a crappy quality but I'm guessing not since these devices are merely plug and play. In that case does anyone confirm this? Also, any decent webcam suggestions? (Don't want silly full hd solutions, I won't be shooting a movie with it, just want the other guy to be able to recognise who I am without having to check my contact details!) Thinking about something like Logitech HD270...

JwPwns
05-17-2013, 06:18 PM
hey, I know what you are talking about, these web cams are not exactly the perfect webcams for a gaming computer that we spend 1k on.. while the cheap mainstream laptops that cost 300 have way better webcam than we do -__- it's true that these webcam qualities are low. Not to mention that they can't even put in a 720p webcam that cost as much as 10 bucks max. I guess what they had in mind while creating these laptop was we will never use webcams so we won't find out about these crappy cheap cameras

Cyrix
05-17-2013, 08:20 PM
yeah they put a cheap a$$ webcam, horrible sound chipset (VIA), crappy WiFi (Atheros) that can barely get 150 mbps top speed max, and they call this a performance/gaming laptop.

did I forget about the crappy screen that looks washed out with crappy colors?

When I am at the mall and look at the budget laptops for $500 USD their screen looks 10 times crisper than mine!

this is my last try with ASUS. Next laptop will be an Alienware

dogfart
05-17-2013, 10:26 PM
Yes, I have a G75VW and the webcam is worthless. It isnt a concern for me tho as I didnt want a built in webcam anyways and have disabled it in the BIOS. But I did try it and it does suck. Even tho I dont use it I think that it should be usable, and it is not.

mynewrog
05-17-2013, 10:33 PM
All right... It seems that's the way it is! Very disappointing.

It's even more frustrating really if you consider that a laptop's webcam is something most people use at least on a weekly basis, it's so ridiculously cheap to put a decent one in, and it's such a mess having to upgrade it yourself (if it is even possible!). There is absolutely no excuse for such a poor design choice.

Are there any upgrade options really? I don't mind tearing the screen apart. Too bad I recommended a friend an ASUS Ultrabook which he received yesterday, only to realize it has exactly the same crappy webcam as mine. Now I hang my head in shame not knowing what to reply really!

Cyrix
05-18-2013, 07:37 AM
Too bad I recommended a friend an ASUS Ultrabook which he received yesterday, only to realize it has exactly the same crappy webcam as mine. Now I hang my head in shame not knowing what to reply really!

ouch!

ASUS have lost their big name they once had about producing quality products!

dstrakele
05-18-2013, 03:05 PM
It sounds like you guys possibly have:

1) a defective webcam

2) corrupt webcam driver or video conferencing software

3) bandwidth issues, or

4) DPC Latency causing performance problems.

I've got the 2.0 MP webcam on my G74SX and it works fine. I can't tell any difference between it and the 2.0 and 8.0 MP cams on my phone when using Skype.

The Atheros WB9002-1NG WiFi card gives me the same performance as other 2.4 Ghz cards I've used on other laptops.

The display on my G74SX looks as good or better than any 17.3" display I've seen.

And I typically don't have a lot of good things to say about ASUS on this forum...

TLAVY
05-18-2013, 04:51 PM
Same problem here terrible web cam quality images. If its a setting please advise...

dstrakele
05-18-2013, 05:02 PM
I don't believe it's as simple as a setting or configuration.

I recommend booting up a Linux "LiveCD" distribution to see if the problem persists under a different OS and driver. If so, the problem is likely caused by hardware. If not, you can begin troubleshooting for a software solution.

However, lack of bandwidth is often a cause of poor video performance. It will occur under any OS, so you can't be sure the Linux "LiveCD" test truly indicates a hardware problem unless you've checked video performance with another webcam.

dogfart
05-18-2013, 05:15 PM
The problem I had was very very very laggy video, even on the lowest setting. If I aim a 300w flood lamp on me the lag subsides. This leads me to beleive the cam has a low light level filter than is too sensitive. I can NOT find a way to turn it off. I plugged in my old Logitech 720p HD webcam and it works great. I personnally am very happy with my G75VW. I think the sound is fine(with newest drivers), display looks great. No wifi issues. I can play CoD BO2 at full 1080p and get about 50fps. I can always plug in my old cam if I want to be "social". :)

dstrakele
05-18-2013, 05:47 PM
That's a good point. The lighting can play an important role in video capture and just like point and shoot cameras, some webcams perform better in lower light levels. Lower light levels require a longer exposure per frame, which may result in laggy performance. The capability of the driver may also affect performance.

Fortunately, video conferencing software can still receive video even if you disable your webcam. And when you get right down to it, who really wants to see your ugly mug on their computer monitor anyway?
;>{) >

dogfart
05-18-2013, 05:52 PM
That's a good point. The lighting can play an important role in video capture and just like point and shoot cameras, some webcams perform better in lower light levels. The capability of the driver may also affect performance.

Fortunately, video conferencing software can still receive video even if you disable your webcam. And when you get right down to it, who really wants to see your ugly mug on their computer monitor anyway?
;>{) >

oops, i understand now...can recieve even if not sending

dstrakele
05-18-2013, 06:13 PM
In your case, @dogfart, that will be even more important when they release smellovision...

All kidding aside, I installed a Logitech QuickCam 4000 to my laptop and compared its video performance to the built-in webcam in Skype Video Options under Default Settings (but note that you CAN adjust Exposure) and found them to be indistinguishable. The videos were not laggy or blurry. The room was lit only by indirect outdoor light through the windows, too dark for a camera shot without flash.

If you are experiencing a great difference in webcam video quality from the built-in vs. a separate USB webcam, I would try the following:

1) Try adjusting Exposure to improve video performance.

2) UNinstall the ASUS USB2.0 Webcam device in Device Manager, reboot and let Windows detect the webcam and install its Plug-n-Play driver.

3) If that fails, download the latest Intel Chipset driver and install it from an elevated Command Prompt using the -overall switch to ensure all drivers are updated.

4) If that fails, I believe your webcam is likely defective or poorly-connected.

There have been times when I've had a poor bandwidth connection during a Skype call and I've intentionally disabled video to improve the audio connection, but this had nothing to do with the quality of my webcam.

mynewrog
05-19-2013, 01:14 PM
Oh my, this is terribly sounding like those deaf "official support" instructions that will 99.9% not solve your problem. FYIW I've tried this webcam with Windows 8 x64, Windows 7x32 and finally Windows 7x64. I've messed with the exposure settings. I've checked it out at other ASUS computers. It's always the same. I was also not aware how bad it performed as I was only judging by the small skype preview which has nothing to do with the final full-screen result on the reciever. It was only after people complained to me for the first time ever for quality issues (as long as I've had this 100mbps up/down line) that I started looking into this. If you want to see what we are all (except yourself) talking about here, open the device through VLC and see how slowly it reacts to movement regardless of settings.

Anyway, I think my question was answered here as the exact issues I am experiencing (super laggy video and then blurry image) were immediately confirmed by other users as well. Moreover, a different brand new ASUS computer shows the exact same issues with this webcam so it's pretty obvious this webcam is of the worst quality available today and that's really a shame.

I'd like to thank for the quick confirmation though. At least I bought a 720p HD Logitech webcam yesterday and all 3 people I talked to could tell the difference when I was real-time switching between the 2. And for less than 25$... I have friends and relatives away so decent video-conferencing is rather important for me. This thread is done for me really...

JwPwns
05-22-2013, 04:12 AM
I own few other asus products and their camera on transformer pads are good but that's like $200 dollar pad i picked up on sale from newegg, both the front and back cam are way better than this stupid webcam on my gaming laptop that cost 5 times as much, i don't think the problem is from Asus but rather the one who picked to use these stupid parts, and yes the VIA audio quality is the worst I've own, i been thru few laptops and they are all cheaper but have better sound and webcam. The graphic card and design is still superior enough for me to keep it but i expected a gaming laptop to come with a decent 10 dollar audio part and 10 dollar webcam that's 720p. it's dirt cheap for them to get these parts but they rather save the few pennies and have their brand name ruined

mynewrog
05-22-2013, 09:01 AM
I get what you're saying and I'm totally on the same boat here but at the end, it indeed is an ASUS problem. The guy that made this terrible choice works for ASUS and if G75VW is already a few years old, the webcam was undoubtedly one of the things that should have been upgraded with the G75VX "facelift".

This falls under the "manufacturer's quality" area which is after all the only thing that differentiates otherwise identical laptops which share the exact same basic components like cpu, vga, ram, hdd and justifies a price difference between them. This and the panel selection of course which is also quite poor. TBH, if it wasn't for the great chassis which really stands out I would have looked for a replacement already.