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PeterFitzpatrick
05-23-2013, 03:24 PM
Hey everyone, I've had my G75VW for almost a year now and it has been running perfectly ever since. However, I started to encounter a problem once my family switched our ISP from Verizon FiOS to Optimum cable. Basically, while I am connected to the internet from anywhere from 1 minute to 20 minutes, my connection will drop. However my laptop will not tell me that there is any issue and I will remain connected to my router. Then when I go into the connection to troubleshoot this issue, I will see that there was an issue with the wireless network adapter that was seemingly fixed, then after that I will have internet for another couple of minutes until this repeats. I've read a few threads where people have had similar issues fixed but now the problem is just becoming more unbearable. If anyone knows how to help me, I would be grateful.

Thanks!

dstrakele
05-23-2013, 04:15 PM
I've had my G75VW for almost a year now and it has been running perfectly ever since. However, I started to encounter a problem once my family switched our ISP from Verizon FiOS to Optimum cable.

Hmmm... working perfectly for a year... switched ISP's... now you've got problems...

I'd have to suspect the Optimum cable modem or your Router configuration - they may not be optimum. Troubleshooting from the computer end is not the best way to start. I recommend you give Optimum Cable Technical Support a call.

If you haven't deleted and recreated your wireless network connection on the laptopand since the ISP switch, that'd be worthwhile trying as well as rebooting modem, router, and laptop.

PeterFitzpatrick
05-23-2013, 04:39 PM
Well I've contacted optimum about the issue and they were the ones who told me that the problem lies with the wireless network adapter. Then they redirected me to asus customer support who basically only told me to reset the internet a whole bunch of time and that never worked. After installing a new driver for my wireless internet adapter by myself once, the internet worked better for a couple of days but now it's sporadic again.

Since my problem seems to be with the wireless network adapter, do you know what I can do to fix that? Or if there are better drivers for me.

dstrakele
05-23-2013, 05:12 PM
That's the type of important information you put in your OP, so we don't have to play 20 questions.

1) What version wireless driver are you running?

2) Have you confirmed other devices, like a friend's laptop, can connect without issue?

PeterFitzpatrick
05-23-2013, 05:41 PM
Sorry about that.

1. My driver is "Atheros AR9485WB-EG Wireless Network Adapter" version 10.0.0.26
2. Yeah, my family is able to connect without interruption.

Matrix Leader
05-23-2013, 06:18 PM
The only stable driver with no drops is:

Atheros AR9485 WLAN Driver 10.0.0.75 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/WLAN/WLAN_Atheros_Win8_64_Z100075.zip)

PeterFitzpatrick
05-23-2013, 06:48 PM
The only stable driver with no drops is:

Atheros AR9485 WLAN Driver 10.0.0.75 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/WLAN/WLAN_Atheros_Win8_64_Z100075.zip)

OK thank you very much. I'll go ahead and install that now. It's funny how the community forums are more helpful than tech support.

PeterFitzpatrick
05-23-2013, 07:06 PM
The only stable driver with no drops is:

Atheros AR9485 WLAN Driver 10.0.0.75 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/WLAN/WLAN_Atheros_Win8_64_Z100075.zip)

It dropped on me after about 12 minutes of use. I diagnosed the issue and reconnected for now. So far it's acting like every other adapter I've had.

Matrix Leader
05-23-2013, 07:15 PM
OK thank you very much. I'll go ahead and install that now. It's funny how the community forums are more helpful than tech support.

The support people are useless, we, the users here, know our Laptops inside out better than them

Matrix Leader
05-23-2013, 07:16 PM
It dropped on me after about 12 minutes of use. I diagnosed the issue and reconnected for now. So far it's acting like every other adapter I've had.

Well I can tell you my connection never dropped in a full year so it must be something else

but what do you mean "so far it's acting like every other adapter ive had?"

is that good or bad?

dstrakele
05-23-2013, 07:19 PM
UNinstalled driver remnants from previously installed versions can sometimes cause problems. The procedure to install the driver can also be important.

1) Did you uninstall the previous version from Control Panel and reboot prior to installing 10.0.0.75 from Control Panel?

2) Did you disable your Antivirus software prior to installation?

PeterFitzpatrick
05-23-2013, 07:20 PM
Well I can tell you my connection never dropped in a full year so it must be something else

but what do you mean "so far it's acting like every other adapter ive had?"

is that good or bad?

It's really odd to me, once we changed ISP's is when my problem started to occur, but my laptop connects fine up at school. What I mean with this new adapter being like all my others is that I've tried downloading a whole bunch of different adapters and they all would disconnect in the same way that this one did.

Matrix Leader
05-23-2013, 07:53 PM
It's really odd to me, once we changed ISP's is when my problem started to occur, but my laptop connects fine up at school. What I mean with this new adapter being like all my others is that I've tried downloading a whole bunch of different adapters and they all would disconnect in the same way that this one did.

OHH you mean drivers! not adapters! lol

Here's a tip, go into your router's setup and try changing the wireless channel.

sometimes different channels are more stable

PeterFitzpatrick
05-23-2013, 08:44 PM
UNinstalled driver remnants from previously installed versions can sometimes cause problems. The procedure to install the driver can also be important.

1) Did you uninstall the previous version from Control Panel and reboot prior to installing 10.0.0.75 from Control Panel?

2) Did you disable your Antivirus software prior to installation?

I just tried doing that. I uninstalled it and then restarted, and once it started back up it had already automatically re-installed it. If this doesn't work I will try again and disable my antivirus.

PeterFitzpatrick
05-23-2013, 08:46 PM
OHH you mean drivers! not adapters! lol

Here's a tip, go into your router's setup and try changing the wireless channel.

sometimes different channels are more stable

I tried switching channels with optimum and that wasn't working out either. I will take dstrakele's advice for now

dstrakele
05-23-2013, 10:01 PM
You may even need to use a utility like CCleaner in Windows Safe Mode to completely remove all traces of previously installed Atheros drivers.

Some have also reported UNcheckiing the "Allow Windows to turn off this device to save power" option in the "Advanced" tab of the Wireless Network Adapter Properties in Device Manager to resolve connection problems.

PeterFitzpatrick
05-24-2013, 02:38 AM
You may even need to use a utility like CCleaner in Windows Safe Mode to completely remove all traces of previously installed Atheros drivers.

Some have also reported UNcheckiing the "Allow Windows to turn off this device to save power" option in the "Advanced" tab of the Wireless Network Adapter Properties in Device Manager to resolve connection problems.

I may go with that safe mode suggestion since nothing else works. My mom just got the G55 with Windows 8 and the internet connection is great for her, so I copied the name of her drivers to install. Would that not work as well as I think it would?

PeterFitzpatrick
05-24-2013, 04:03 AM
As the issue has just happened yet again, let me provide the diagnosis.

Wireless Connectivity Diagnosis:

Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: deb57798-0974-4f30-a095-fbc6b4a20c57
Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1

Connection status summary
Connection started at: 2013-05-23 23:51:42-954
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 4 item(s) total, 4 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
E0-46-9A-7D-95-FE Infra <unknown> -60 3 7D95FF
00-18-01-FC-AC-37 Infra g -92 11 PYX87
78-DD-08-17-DD-4D Infra g -48 11 PS3-1717315
00-7F-28-0C-5A-EB Infra <unknown> -91 11 VS763

Connection History

Information for Auto Configuration ID 1

List of visible networks: 4 item(s) total, 4 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 82 Yes 7D95FF
Infra g Yes 10 Yes PYX87
Infra g Yes 100 Yes PS3-1717315
Infra <unknown> Yes 12 Yes VS763

List of preferred networks: 1 item(s)
Profile: 7D95FF
SSID: 7D95FF
SSID length: 6
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 1
Connection started at: 2013-05-23 23:51:42-954
Auto Configuration ID: 1
Profile: 7D95FF
SSID: 7D95FF
SSID length: 6
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: e0-46-9a-7d-95-fe
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 15828
Ndis Tx: 10563
Unicast decrypt success: 2011
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2637
Rx failure: 5433
Tx success: 2168
Tx failure: 0
Tx retry: 263
Tx multiple retry: 70
Tx max lifetime exceeded: 0
Tx ACK failure: 1255
Roaming history: 0 item(s)




InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: deb57798-0974-4f30-a095-fbc6b4a20c57
Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Interface type: Native WiFi

Result of diagnosis: There may be problem


Network Adapter Diagnosis:

Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.
Provider . . . . . . . . . . . : Qualcomm Atheros Communications Inc.
Version . . . . . . . . . . . : 10.0.0.75
Inf File Name . . . . . . . . . : C:\Windows\INF\oem18.inf
Inf File Date . . . . . . . . . : Wednesday, August 01, 2012 2:18:24 AM
Section Name . . . . . . . . . : ATHR_DEV_OS61_2C971A3B.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_2c971a3b
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

dstrakele
05-24-2013, 06:17 AM
Result of diagnosis: There may be problem

There you have it... Houston, you've got a problem!

I recommend getting rid of all Wireless software and wireless configurations on your laptop and starting over from scratch. From your description of your initial Atheros WiFi driver UNinstallation attempt, it sounds like it was unsuccessful.

1) Go to "Manage Wireless Networks" and delete your current wireless connection.

2) UNinstall the Atheros WiFi driver from Control Panel.

3) In Device Manager, right-click on your Atheros WiFi Adapter and choose to uninstall the device, then reboot. If an Atheros WiFi driver is still installed on reboot, boot into Windows Safe Mode and use CCleaner to remove all Atheros driver information. EDIT: Meant to say use Driver Sweeper in Windows Safe Mode to remove any uninstalled Atheros driver remnants.

4) Now with only the Atheros hardware known to Windows, install the Atheros 10.0.0.75 driver by executing SETUP.EXE from the extracted Atheros WiFi driver installation file set.

5) Connect to your Router and test. If you still experience connection problems, try UNcheckiing the "Allow Windows to turn off this device to save power" option in the "Advanced" tab of the Wireless Network Adapter Properties in Device Manager.

PeterFitzpatrick
05-24-2013, 03:22 PM
There you have it... Houston, you've got a problem!

I recommend getting rid of all Wireless software and wireless configurations on your laptop and starting over from scratch. From your description of your initial Atheros WiFi driver UNinstallation attempt, it sounds like it was unsuccessful.

1) Go to "Manage Wireless Networks" and delete your current wireless connection.

2) UNinstall the Atheros WiFi driver from Control Panel.

3) In Device Manager, right-click on your Atheros WiFi Adapter and choose to uninstall the device, then reboot. If an Atheros WiFi driver is still installed on reboot, boot into Windows Safe Mode and use CCleaner to remove all Atheros driver information.

4) Now with only the Atheros hardware known to Windows, install the Atheros 10.0.0.75 driver by executing SETUP.EXE from the extracted Atheros WiFi driver installation file set.

5) Connect to your Router and test. If you still experience connection problems, try UNcheckiing the "Allow Windows to turn off this device to save power" option in the "Advanced" tab of the Wireless Network Adapter Properties in Device Manager.

Well I successfully did everything listed and yet I still have the same exact problem. I'm going to bring my computer into a repair shop and have them look into it, since I was going there to have my screen looked at anyway. Thank you for all your help, this is truly the most frustrating problem I've ever had.

dstrakele
05-24-2013, 04:45 PM
The Windows System and Application Event Logs and Router Log may provide some clues to a troubleshooting direction for your WiFi disconnections. Unfortunately, they are pretty cryptic and I think you may have trouble attempting to interpret them.

It may well be you've developed a hardware problem coincident with the time you switched ISP's. However, I'd attempt a clean Windows installation before accepting that conclusion.

dogfart
05-24-2013, 08:02 PM
Well I successfully did everything listed and yet I still have the same exact problem. I'm going to bring my computer into a repair shop and have them look into it, since I was going there to have my screen looked at anyway. Thank you for all your help, this is truly the most frustrating problem I've ever had.

never married I assume :)

dstrakele
05-24-2013, 09:17 PM
It's like my Dad once told me - "Son, don't ever get married. And if you do, don't EVER have children!"

PeterFitzpatrick
05-25-2013, 07:21 PM
The Windows System and Application Event Logs and Router Log may provide some clues to a troubleshooting direction for your WiFi disconnections. Unfortunately, they are pretty cryptic and I think you may have trouble attempting to interpret them.

It may well be you've developed a hardware problem coincident with the time you switched ISP's. However, I'd attempt a clean Windows installation before accepting that conclusion.

I'm not even considering it as a hardware issue since my adapter works better than most people's while I'm away at school. I'm going to have optimum come and look at this since my buddy is having the same exact issue as me with optimum as an ISP.

dstrakele
05-25-2013, 08:14 PM
If you look in the Windows System Event Log at the Errors or Warnings prior to disconnection, do you see an "IP Address Conflict" error? This could indicate a defective Router that is incorrectly assigning IP addresses to client systems. In this scenario, it would be possible for your Mom's G55 to connect without issue and for your laptop to have problems at home, but not at school.

PeterFitzpatrick
05-25-2013, 08:55 PM
If you look in the Windows System Event Log at the Errors or Warnings prior to disconnection, do you see an "IP Address Conflict" error? This could indicate a defective Router that is incorrectly assigning IP addresses to client systems. In this scenario, it would be possible for your Mom's G55 to connect without issue and for your laptop to have problems at home, but not at school.

I will check next time. I called optimum and they are coming in next week to fix the router because they think it's also incorrectly assigning IP addresses as well.

Sparkii
06-25-2013, 09:58 PM
Hey dude, sorry for posting this a month after this discussion, but I had this exact same problem (literally I tried reinstalling and updating everything and nothing would fix the problem). I got so fed up that I just restored my computer to the factory defaults and reinstalled all my games and programs. After a few days of the computer being restored though, the adapter started disconnecting me. I happened to come across this link a little while ago, and (so far) it has worked. From what the article seems to suggest, the adapter is defaulted to shut down when the computer is under a lot of usage, so by turning off this default it (theoretically) should not disconnect you randomly. Usually mine would kick me while I was playing games or dowloading a large file, so the article made sense. I cannot say that this will work for sure since I have only tested it for a few days now, but its worth a shot.

link: http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&p=3&m=G75VW&s=388&hashedid=gkyI9iViQxXxueTd&os&no=1773

hope this helps