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C.Geigner
06-21-2013, 04:04 PM
I bought a G750J last night, went through the motions of setting up and doing all the installs. And when all was done, on all black, grey, and all the shades in between and even some of the darker colors, There are very noticeable horizontal lines. I took it back this morning exchanged it out for another one, and it has the same issue. Very noticeable horizontal lines, I am about to go back again and do another exchange, so I will be on number 3 in less than 24 hours of purchase. Not a good sign, makes me wonder if they all are like this. Even with the nvidia drivers updated, it is still there even more noticeable actually. So, lets see what this next exchange will bring, I wager it will have the same problem.

C.Geigner
06-21-2013, 04:12 PM
I just hope I do not end up going through their entire stock of these things today. Luckily they are only about 5 minutes away from me (BestBuy).

Xbcxbc
06-21-2013, 05:51 PM
I see this, too. I'm not sure if I'd call it "very noticable" - I had a similar effect on my G74 in the past. It is very annoying when I look at it closely but from a normal viewing distance I can't see it that much. (I do wear eyeglasses which I don't use for the computer so it's possible that the resolution of my eyes hides this for me.)

I think someone wrote an entry somewhere (maybe this forum) that the green pixels in the LCD are lit at low intensity even when the color is supposed to be black.

MauricioNO
06-21-2013, 10:19 PM
I just hope I do not end up going through their entire stock of these things today. Luckily they are only about 5 minutes away from me (BestBuy).

Did you get the 750JW BBI7N05 version?(The one that only BestBuy sells)
Cause I have created another thread few days ago questioning why was BestBuy version so much cheaper than the versions other retailers had(which is usually around U$1400).
Maybe that's why it's cheaper, it has 4GB RAM less and also a cheaper display.

Xbcxbc
06-22-2013, 01:40 AM
I have the G750JW-DB71 model and I have the horizontal lines.

MauricioNO
06-22-2013, 02:15 AM
Then I guess they are using the same panel as they were on the g75vx's and vw's that some people complained about :S.
Still very much intrigued why is BestBuy version U$150 cheaper though.

C.Geigner
06-22-2013, 02:32 AM
Well, number 3 ended up doing the same thing. It was even picked up from a different bestbuy in town here. I ended up taking it back to the original store of purchase. And while there we were able to do some serious working around and found out it is an issue of refresh rate and the video drivers. It took a long time and digging around, this thing is sort of finicky. The associate was very good and together (mostly him) we were able to make deductions and figure it out. We had to do a custom refresh of 64, and roll back the drivers for the video card to an earlier date, predating the ones out of the box, so far so good. And now they know how to fix this issue with that work around till there are improved drivers released. So it turns out not to be hardware related but driver and refreshrate, which is not a really big deal, it will eventually get ironed out.

C.Geigner
06-23-2013, 04:47 PM
Another update, asus splendid utility seems to cause some of the lines, with it disabled, I no longer have this issue which is strange but I am fine with that, splendid utility is not needed anyhow.

MauricioNO
06-23-2013, 05:22 PM
Those are very helpful workarounds you got there, please keep them coming as you find out what works better(or not).
Thanks!

mrjukic
06-24-2013, 09:47 AM
Hello,

just bought my g750 and got same problem!

I hope some1 will find solution, nathing helped me, i am thinking about returning it to store, and wait til this use is fixed!

C.Geigner
06-24-2013, 04:49 PM
Hello,

just bought my g750 and got same problem!

I hope some1 will find solution, nathing helped me, i am thinking about returning it to store, and wait til this use is fixed!

So far the best thing to do is un-install the "Asus Splendid Utility". You will notice the lines go away pretty much immediately, I have to call the best buy kid tonight be for work so I can tell him so he is not going through all that crazy stuff like him and I initially did to get a fix. For some reason on the G750, that splendid utility starts up , changes the color saturation, and then poof, the lines come on, with out it, the lines do not come, and it looks and acts normal, the way it should. Do not return it, first try un-installing the "Asus Splendid utility". You should notice a drastic difference right away. Be sure and update win8 right away too. And after removing the "Asus Splendid utility", you can go and DL the other vga driver available too. Soon enough I imagine Nvidia will put up new drivers too, so either way we can count on this funny little quirk being taken care of. But I am very certain the Splendid utility is the culprit, since it's removal, my horizontal lines are gone, and I have been enjoying this laptop very much. At least it is something simple and nothing major, I am thankful for that.

C.Geigner
06-24-2013, 07:14 PM
Okay, the horizontal lines are gone from the regular displays, like say the menus and tabs, but still, when going into a game, like Skyrim, it is still horrendous. So there is still an issue with this. taking off the splendid utility helped, but in fact did not resolve the issue completely. The only way to get rid of the horizontal lines in Skyrim atm is to use an ENB mod and it's settings. While they are gone on most places in game, they will still show up when there is minimal lighting and the shaders are dark, this is getting on my nerves now, especially considering the amount of money I paid for this thing. So really, I am sitting here wondering what to do, this may not be a small thing after all, this is a gaming laptop, but things look so bad in game I cannot really use it as such till this line crap is dealt with and fixed. It may even be something with the gpu after all, since it only shows up under certain lighting and shading situations now after removing splendid utility. I know a couple other people that got these G750's as well, and they too have the same problem, and they are from other states, so I know it is not some silly isolated problem with a shipment over here. Time to report it to the technical support folks...

dstrakele
06-24-2013, 11:13 PM
Your issue sounds similar to that reported in http://rog.asus.com/forum/showthread.php?20249-Weird-faint-screen-lines-over-everything-on-G75WV-BBK5 and http://rog.asus.com/forum/showthread.php?11405-G74-Horizontal-lines-on-screen.

If you connect your laptop to an external monitor or HDTV, do you still observe the lines in the shaded areas of games? If not, it likely indicates a problem with the LVDS cable, its connection, or the laptop display, rather than the GPU, video driver, or Windows software.

What is the make and model# of your laptop display?

Unfortunately, the odds of ASUS Technical Support helping you to resolve this problem are extremely miniscule to nonexistent, judging from the referenced threads. My personal suspicion is the issue involves the LVDS cable in some way.

GottiBoi55
06-24-2013, 11:29 PM
Another update, asus splendid utility seems to cause some of the lines, with it disabled, I no longer have this issue which is strange but I am fine with that, splendid utility is not needed anyhow.

You are right about the " asus splendid utility".
I would advise on uninstalling it, I did on my G75, and now I have a much better quality picture!
But I never had that problem with the lines.

crocha15
06-25-2013, 02:19 AM
did anyone experience this problem on the G750JX-TB71?? I am looking to buy this.

Pitcher@asus
06-25-2013, 03:27 AM
i think you should uninstall Splendid utility and try again.

C.Geigner
06-25-2013, 05:11 AM
i think you should uninstall Splendid utility and try again.

Did that some time ago.

I did talk with tech support, and guess what they said to do. They said to "refresh" my system. I figured it couldn't hurt, it didn't but it was a waste of time. Did it do anything? No. I am at my wits end with this crap. And what blows me away, is that it is happening with G750's from stores miles away from each other, and two people I know 2 states over from here have the same issue. So it is not just me. And if I take a screen shot, the lines show up, dosnt that mean it is software related if it shows up in a screen shot?

C.Geigner
06-25-2013, 05:12 AM
21901 The tech guy kept saying it was driver related to the GPU in the beginning of the conversation too. Take a look at that Screen shot there... look at the character, not the background, look at the shadows on her. Pretty nasty eh?

C.Geigner
06-25-2013, 05:28 AM
And when I have a ENB setting running, the lines go away, to a certain extent... I don't know, but this has placed me into some sort of demented insane state of mind now.

zeromod
06-25-2013, 09:42 AM
This isn't the driver, nor is it splendid. This issue exists on the g75 (my wife and I both have it) if you run your laptop to an external source and you dont' see the lines. It's your monitor. Some of them are ok, but many are a certain version of crappy lcd displays and the reason you see it more vividly in one way is due to the saturation and lighting. You are hiding the issue but not fixing it. Get an external monitor like I did for my wife, or bite the bullet and get ready for a horrible rma process. Pro Tip: If you RMA go STRAIGHT to a customer loyalty rep to make sure Asus doesn't eff it all up on you..

fluffydelusions
06-25-2013, 11:15 AM
I don't have the Bestbuy version so don't have the horizontal lines issue but that asus spledid utility did default to some very weird color option. I uninstalled it and it looked fine after that.

C.Geigner
06-25-2013, 01:32 PM
I sort of regret buying this thing now. It has been nothing but a headache since turning it on.

psingh01
06-25-2013, 01:54 PM
Have the same issue from the BB version. Will test it with an external display today and see. Very disappointing as other than this issue the machine has been great.

Xbcxbc
06-25-2013, 03:06 PM
I, too, uninstalled the Splendid utility. The weird color change went away and I think the horizontal lines are gone, too. Black appears smooth black now on my machine. This is a G750JW-DB71.

psingh01
06-26-2013, 09:03 PM
Tried with an external LCD and the issue does not occur at all on it. It only happens on the built in screen and usually just in dark areas, parts where shadows are visible.

It was happening before in other areas as well (windows 8 login screen) but that went away by removing the Splendid Utility program as others have reported.

chri5d3an
06-27-2013, 05:17 AM
Yup this thing is a pos

CamainDK
06-27-2013, 09:08 AM
Seems the Best Buy isnt all that Best buy anyway.
From all I've heard and read so far, only BB models have this flaw, not other models.
Seems theres a fairly good reason for the lower price.
I've once been told - "You get what you pay for", looks like it aint worth saving a few bucks unless willing to get the flaws also..

chri5d3an
06-27-2013, 04:45 PM
I fixed it... https://www.asus.com/support/Download/3/521/G750JW/36/
Your going to need the latest VGA driver plus get rid of "splendid".
Now it runs much nicer plus i got my screen up to 70hz looks quite a bit smoother.

That is all

chri5d3an
06-27-2013, 04:56 PM
Seems the Best Buy isnt all that Best buy anyway.
From all I've heard and read so far, only BB models have this flaw, not other models.
Seems theres a fairly good reason for the lower price.
I've once been told - "You get what you pay for", looks like it aint worth saving a few bucks unless willing to get the flaws also..
Well the ram on it is garbage its 8gb of 800mhz and the 5400rpm hard disk isn't exactly gaming quality. Other than that its the same thing if i could have got the JH I would have but no one has it so i got this POS. Its not the best buy model that sucks its the jw as a whole.

Take the gpu into account it has a lousy 128bit interface that is a FAIL. If you look up recommended screen rez for that bandwidth its like 720p. Even 192bit isn't good for 1080p. It was a dumb move but hey i guess even asus makes mistakes. Razer uses this gpu on there laptop and they flat out said we had to use a lower resolution 1600x900 screen for better frames.

_
06-28-2013, 07:04 AM
Dear All,

Very sorry you've been having problems. Our RD and product managers are looking into it and at the very least there is a new version of Splendid in the works. For now though, uninstall it and it may fix it for some of you.

FYI: The upcoming JW and JH LCDs are different from the JX here.

(FYI about Best Buy: they will always create the spec that suits their business model, which is separate from every other 'more specialist' retailer we work with.)

C.Geigner
06-28-2013, 08:14 PM
Okay , on my FOURTH one now. I decided to update the drivers from the asus support page as linked above, and now the GTX 765M disappeared and cannot be found. Doing the update uninstalled the card completely for some reason now it is very much useless. Looks like I am going to go on number 5, this is the worst experience I have ever had with anything pc related. If it would allow me to simply put the driver package on and reinstall it I would but that is too easy I guess, it just tells me there is nothing there now.

C.Geigner
06-28-2013, 08:21 PM
This is along the lines of inexcusable, there should just be a standard for all, not strange deviations for certain places of business. I am so done with this thing, not worth this amount of time, head aches, and anger, not at all.

chri5d3an
06-28-2013, 09:41 PM
This is along the lines of inexcusable, there should just be a standard for all, not strange deviations for certain places of business. I am so done with this thing, not worth this amount of time, head aches, and anger, not at all.

I feel you man and no one has anything other then the JW around in Texas. I am offshore right now so i'm SOL anyway... My laptop drivers crashed about 14 times yesterday this 765m is a POS. Not to mention why does ASUS have locked bios on there machines anyway... this thing kinda feels like a mac... i don't care if it hogs power i don't care if its slim I BOUGHT IT TO SIT ON A DESK AND BE A BAMF GAMING MACHINE.

If it wasnt locked down i could forgive its crap... just saying
Asus the JW was a mistake

Shawnnepc
06-29-2013, 02:19 AM
This is along the lines of inexcusable, there should just be a standard for all, not strange deviations for certain places of business. I am so done with this thing, not worth this amount of time, head aches, and anger, not at all.

ASUS is kind of a bind with the Best Buy models.. Best buy is the largest physical computer retailer in the US and in order to be sold in their stores they expect a specific margin. This often means ASUS will be forced to make cuts in the unit. I don't think they can afford to tell Best Buy to 'shove it' and play along like everyone else. If it'll help I can set up a remote session and see if I can't get some of your issues resolved for you.


I feel you man and no one has anything other then the JW around in Texas. I am offshore right now so i'm SOL anyway... My laptop drivers crashed about 14 times yesterday this 765m is a POS. Not to mention why does ASUS have locked bios on there machines anyway... this thing kinda feels like a mac... i don't care if it hogs power i don't care if its slim I BOUGHT IT TO SIT ON A DESK AND BE A BAMF GAMING MACHINE.

If it wasnt locked down i could forgive its crap... just saying
Asus the JW was a mistake

If they unlock the BIOS what will that really solve? Overclocking isn't some magic process that's going to give you significant performance increases(At least not on laptops)

Driver crashes aren't specific to this laptop alone and can happen for a number of reasons. Perhaps creating a thread with your exact issues will lead to some assistance with that.

The 765m is pretty much a 670MX with a sightly higher memory clock. There's plenty of information on this GPU on the internet and it's known capabilities.

If you require a little more power there are OTHER ASUS laptops coming out in the future with better GPUs. Because of the way NVIDIA launched the 7xx series it kind of set everyone's productions behind.

chri5d3an
06-29-2013, 04:21 AM
22437
So what you are saying is clock speed and voltage have nothing to do with how a computer works? Its simple math calculations per sec vs cycles per sec. Asus made a great machine that has awesome thermal solution on it which allows a lot of headroom for clock speeds. So if going from a 3dmark score of 3587 all the way to 5912 means nothing and clock speeds mean nothing and you want to say stupid crap like "overclocking isn't magic" and insult people who are frustrated with a product that they paid good money for and it is clearly not working then man i have to tell you not rely sure how your company stays in biz. And by the way since you don't know the difference between a 670mx and a 765m here you go.

http://gpuboss.com/graphics-card/GeForce-GTX-670MX

http://gpuboss.com/graphics-card/GeForce-GTX-765M

There not even close they 1 is gk104 other is gk106 one 3gigs of 3000mhz the other is 2gigs of 4000mhz i could go on but i digress.

O by the way the red font was cute.

Shawnnepc
06-29-2013, 05:28 AM
Overclocking causes increased wear and tear on the units and with laptop's limited cooling and voltage factors it can be a nasty mix. ASUS markets the G series for it's reliability and low noise.

I wasn't insulting you, I was merely stating that the benefits of overclocking are often greatly overstated on most laptops.

Your getting driver crashing issues which can be due to any number of non-hardware issues. Yes it's entirely possible you could have a bad GPU but until we get more details we cannot be sure. So far your posts on this forum have been jabs at how bad this laptop is because it doesn't perform like you expected and how much a piece of sh** it is. I have yet to see you create a thread with the issues you are having so we can help you.

The 765M and 670MX are both GK106 Kepler chips and like I said before the 765m is pretty much just a higher clocked version of the 670MX

http://www.notebookcheck.net/NVIDIA-GeForce-GTX-670MX.82603.0.html
http://www.notebookcheck.net/NVIDIA-GeForce-GTX-765M.92907.0.html
http://www.game-debate.com/gpu/index.php?gid=1762&gid2=1212&compare=geforce-gtx-765m-vs-geforce-gtx-670mx

Since you were referencing GK104 I think you thought I was talking about the normal 670M. However, your links state otherwise so I'm not sure where you pulled that from.

I used the red font because I was referencing multiple people in my post and it would of been confusing to see my response.



22437
So what you are saying is clock speed and voltage have nothing to do with how a computer works? Its simple math calculations per sec vs cycles per sec. Asus made a great machine that has awesome thermal solution on it which allows a lot of headroom for clock speeds. So if going from a 3dmark score of 3587 all the way to 5912 means nothing and clock speeds mean nothing and you want to say stupid crap like "overclocking isn't magic" and insult people who are frustrated with a product that they paid good money for and it is clearly not working then man i have to tell you not rely sure how your company stays in biz. And by the way since you don't know the difference between a 670mx and a 765m here you go.

http://gpuboss.com/graphics-card/GeForce-GTX-670MX

http://gpuboss.com/graphics-card/GeForce-GTX-765M

There not even close they 1 is gk104 other is gk106 one 3gigs of 3000mhz the other is 2gigs of 4000mhz i could go on but i digress.

O by the way the red font was cute.

chri5d3an
06-29-2013, 08:05 AM
Overclocking causes increased wear and tear on the units and with laptop's limited cooling and voltage factors it can be a nasty mix. ASUS markets the G series for it's reliability and low noise.

I wasn't insulting you, I was merely stating that the benefits of overclocking are often greatly overstated on most laptops.

Your getting driver crashing issues which can be due to any number of non-hardware issues. Yes it's entirely possible you could have a bad GPU but until we get more details we cannot be sure. So far your posts on this forum have been jabs at how bad this laptop is because it doesn't perform like you expected and how much a piece of sh** it is. I have yet to see you create a thread with the issues you are having so we can help you.

The 765M and 670MX are both GK106 Kepler chips and like I said before the 765m is pretty much just a higher clocked version of the 670MX

http://www.notebookcheck.net/NVIDIA-GeForce-GTX-670MX.82603.0.html
http://www.notebookcheck.net/NVIDIA-GeForce-GTX-765M.92907.0.html
http://www.game-debate.com/gpu/index.php?gid=1762&gid2=1212&compare=geforce-gtx-765m-vs-geforce-gtx-670mx

Since you were referencing GK104 I think you thought I was talking about the normal 670M. However, your links state otherwise so I'm not sure where you pulled that from.

I used the red font because I was referencing multiple people in my post and it would of been confusing to see my response.

Well i guess you didn't even read them or click them so here you go some more.
22447

And what do you mean wear it out faster had my athlon X2 and my 9800gtx overclocked for 5 years before i gave it to my roommate. And it still works... jeez give it a rest man.

Look besides the constant crashing i like this laptop. Its solid light comfortable and the list goes on i called the JW a mistake due to its horrible GPU bottleneck JX and JH would have been more than fine the overall quality of this computer is epic i really like it and thats the big deal if i didn't care for it i would have just said whatever brought it back when i got back onshore and grabbed a shnity msi but i didn't i hold ASUS to a very high standard and this time i was let down but i can think of about 99.9 percent of the time i love there products i like them so much i never have anything to say on the forums. LOL when i was waiting on the Maximus v formula i almost died. but yeah when you have multiple people on multiple machines from all over saying the same thing then yeah they goofed. finally why would anyone spend 1350 on a laptop to then right out of the box have to get it fixed.

I'm done with the subject this cards a pile 128bit interface is dumb.192 or higher.

fluffydelusions
06-29-2013, 01:27 PM
So this is just the BB model giving everyone problems? I purchased the model with 765m w/ 12gb RAM for $1400 and haven't had a problem yet. The only issue was the asus splendid utility loaded some crazy default color profile so I just uninstalled it and it looks fine now. No horizontal lines or system crashes you guys are reporting. Glad I didn't wait for the BB model. I learned my lesson with the g74.

roryh86
06-29-2013, 03:40 PM
Well the ram on it is garbage its 8gb of 800mhz and the 5400rpm hard disk isn't exactly gaming quality. Other than that its the same thing if i could have got the JH I would have but no one has it so i got this POS. Its not the best buy model that sucks its the jw as a whole.

Take the gpu into account it has a lousy 128bit interface that is a FAIL. If you look up recommended screen rez for that bandwidth its like 720p. Even 192bit isn't good for 1080p. It was a dumb move but hey i guess even asus makes mistakes. Razer uses this gpu on there laptop and they flat out said we had to use a lower resolution 1600x900 screen for better frames.

800 Mhz DDR ram IS 1600Mhz at double rate.. 2x800=1600.. There's nothing wrong with the ram, just a noob mistake on your part.

C.Geigner
06-29-2013, 04:18 PM
Can this thread stay on topic please, I for one was and still am searching for solutions and fixes, while I have posted a comment above out of frustration, I personally think I am entitled to some anger to a certain degree regarding this nightmare. But lets not start name calling and giving people a hard time in this thread, that is not what it is for. I want to try and keep it civil, it won't be helpful otherwise to anyone.

C.Geigner
06-29-2013, 04:20 PM
Anyhow I have made a discovery while digging around. The drivers available for the GTX 765M, are to blame for the horizontal lines. So, the line issue will most likely be solved if or when there are new drivers available for it. While the splendid utility was the cause for the lines on the WIN8 tabs and screens outside of games and other software, the drivers of the GTX 765M are the root cause of it all. So... It will be like being back in the Army, we get to play the game of " hurry up and wait".

chri5d3an
06-29-2013, 05:44 PM
I fixed it... https://www.asus.com/support/Download/3/521/G750JW/36/
Your going to need the latest VGA driver plus get rid of "splendid".
Now it runs much nicer plus i got my screen up to 70hz looks quite a bit smoother.

That is all

I posted this a while back idk if you read it C.Geigner It realy helped me.

fluffydelusions
06-29-2013, 07:15 PM
Anyhow I have made a discovery while digging around. The drivers available for the GTX 765M, are to blame for the horizontal lines. So, the line issue will most likely be solved if or when there are new drivers available for it. While the splendid utility was the cause for the lines on the WIN8 tabs and screens outside of games and other software, the drivers of the GTX 765M are the root cause of it all. So... It will be like being back in the Army, we get to play the game of " hurry up and wait".

I don't have horizontal lines with my g750 w/ 765m. It's not the bestbuy model but rather the regular $1400 model however so not sure if it has different nvidia drivers?

C.Geigner
06-30-2013, 01:42 AM
I got those beta drivers onto it, and the lines remain, and actually are far worse than be for. I think it is the nvidia card itself now, because when you disable it, the lines are gone completely! Makes me wonder if the people shipping these out kicked them like footballs onto the trucks. I am now seeing these lines in my sleep, and everywhere else, they have driven me mad!

Shawnnepc
06-30-2013, 01:48 AM
Can someone please take a physical picture of your screen when it's showing the horizontal lines?

Please post it to this thread so we have a better idea on what you guys are dealing with.

C.Geigner
06-30-2013, 01:54 AM
I have a picture posted on the first page I think, I will link to it hold on.

C.Geigner
06-30-2013, 01:54 AM
http://rog.asus.com/forum/attachment.php?attachmentid=21901&d=1372137363

It is on page 2 originally the lines are there and they are EVIL!
Now I know they can be seen plain as day on that, they are really hard to ignore. And that is the lines at a mild form, the get worse the more shadows and fog or particle effects there are.

Shawnnepc
06-30-2013, 01:56 AM
http://rog.asus.com/forum/attachment.php?attachmentid=21901&d=1372137363&thumb=1

I don't see anything wrong with it, that's why I asked for a physical picture ;)

C.Geigner
06-30-2013, 02:30 AM
I don't see anything wrong with it, that's why I asked for a physical picture ;)

Your kidding right? You are telling me you cannot see the lines on the character standing there and in other areas of the screen shot?
Even if I took a pic with a digital camera from opposite of the screen you would see them just the same, even the geeksquad people saw them when I showed them. I sent you other in the e-mail a moment ago, look at the shadows/shading, that is where they show up most.

psingh01
06-30-2013, 02:43 AM
Actually I can't see them in your screenshot either using a different laptop. Must be something to do with the specific LCD that is viewing them (or profile)? However they were clearly visible when using the G750 to view it.

Here are a couple of pictures I took from my phone. These are somewhat close up but had to do it to focus on the lines. First one is of a movie trailer from youtube. The horizontal lines appear where there are shadows. The second one is from a game. There are two mountains in the background, the one on the right has the lines, the one on the left has it only in the bottom left corner. There is smoke covering most of that mountain so lines don't appear.

22490
22491

C.Geigner
06-30-2013, 02:48 AM
Yep see there in those screenies of his then? that is the crappy lines we are seeing.

roryh86
06-30-2013, 03:21 PM
Yep see there in those screenies of his then? that is the crappy lines we are seeing.

Geigner, I haven't received my G750JW yet but have you tried temporarily disabling the dedicated graphics card (Nvidia GTX 765) and switching to the on-chip processor graphics (Intel HD Graphics 4600) from the BIOS or Nvidia settings panel in order to isolate the problem and see whether this is related to the LCD panel or Nvidia card/Nvidia drivers.

If the problem persists with the on-cpu graphics enabled, it must be related to the LCD/LCD cable used. I myself also ordered the BestBuy version, but there have been others with the DB71 model complaining of the same issue of horizontal lines, so I don't think its related to any supposed cost/quality cuts from BestBuy. Is yours the BBI7N05 version?

Hope you can try the above method and get back to us. Thanks.

dstrakele
06-30-2013, 03:35 PM
Tried with an external LCD and the issue does not occur at all on it. It only happens on the built in screen...

This observation indicates the "horizontal lines on dark backgrounds" problem is most likely the LVDS cable itself or it's connection, or the laptop display. It indicates it is UNlikely to be caused by the GPU or video driver.

Note that this issue has been reported for earlier G Series laptops in the threads I referenced in my previous post. It is not model specific.

Unfortunately, this issue has been confused or combined with other video issues, making the troubleshooting difficult. Other users have applied changes (such as driver updates) and reported the issue as resolved, when the lines still appear in other locations.

roryh86
06-30-2013, 03:42 PM
Valid point, but it still doesn't harm to give it a try to confirm.

C.Geigner
07-01-2013, 12:31 AM
This observation indicates the "horizontal lines on dark backgrounds" problem is most likely the LVDS cable itself or it's connection, or the laptop display. It indicates it is UNlikely to be caused by the GPU or video driver.

Note that this issue has been reported for earlier G Series laptops in the threads I referenced in my previous post. It is not model specific.

Unfortunately, this issue has been confused or combined with other video issues, making the troubleshooting difficult. Other users have applied changes (such as driver updates) and reported the issue as resolved, when the lines still appear in other locations.


No, with the geforce gtx 765m disabled, and the intel chip up on it;s own, the lines are gone, not there, lineless. With the card back up as primary, that is when the lines are present, and to the gentleman above, that was actually the first thing geeksquad and myself did, we disabled the card and went to the intel to see, and sure enough. And I think I even posted that in the first couple of pages. Only time the lines are there is when the card is active. I gotta say, that sounds like the gpu. When hooked to an external screen the lines are still there, but when the card is deactivated, and the intel chip as primary, once again, the lines are gone completely.

roryh86
07-01-2013, 11:05 AM
No, with the geforce gtx 765m disabled, and the intel chip up on it;s own, the lines are gone, not there, lineless. With the card back up as primary, that is when the lines are present, and to the gentleman above, that was actually the first thing geeksquad and myself did, we disabled the card and went to the intel to see, and sure enough. And I think I even posted that in the first couple of pages. Only time the lines are there is when the card is active. I gotta say, that sounds like the gpu. When hooked to an external screen the lines are still there, but when the card is deactivated, and the intel chip as primary, once again, the lines are gone completely.

Ahh, this is actually good news Geiner. It's most definitely not a hardware problem, the screen sounds fine (and about the BestBuy version, I dunno if you saw the other post but its cheaper due to the lack of robust Asus 360 (1 0 2 24) Warranty package, One Year Accidental Damage Protection, free 2-way overnight shipping for warranty related services, and non-stop technical support, as well as 0 days Zero Bright Dot Guaranty LCD replacement, so I think the components are the same), and this issue of horizontal lines has been present even in desktop Nvidia cards in certain driver updates. The temporary solution for that was usually downgrading the driver a few versions back. Since this is a driver issue, it will definitely be sorted out. Did the VGA drivers on Asus site not help? If not try experimenting with different driver versions I guess. Anyway best of luck.

C.Geigner
07-01-2013, 03:10 PM
Okay, here is a temporary fix for the line issue. Go into the NVIDIA control panel, go to adjust desktop color settings, and raise your gamma to 1.55. You still cannot use the splendid utility. This should work for you til there is an actual fix for the issue.
This line hide came about from ShwanPC, be sure and thank him, this should work for us while the Asus people come up with an actual fix for the issue.

C.Geigner
07-01-2013, 03:16 PM
Also if not happy with the dulled color due to the gamma increase, you can go increase the digital vibrance a bit, which you can do on the same part of the NVIDIA control panel.

Shawnnepc
07-01-2013, 03:52 PM
Also if not happy with the dulled color due to the gamma increase, you can go increase the digital vibrance a bit, which you can do on the same part of the NVIDIA control panel.

Also for you Skyrim guys, you can try one of the more vibrant ENBSeries until the issue is resolved by ASUS.


**** Note ****

Stable 320.49 released


**** Just kidding, it doesn't install ****

funnedyd
07-02-2013, 10:58 PM
Yeah those lines are still there even with the nvidia card off... I refunding mine anyways so I do not need to deal with this further. Maybe once they get the act together, I will consider it...

PPanda
07-03-2013, 04:49 AM
This is such a bummer.

I just got my JW and it has the lines... cranking the Gamma makes the lines harder to see but ruins the color in every other regard.

My model is the BD71-CA, non-bestbuy.

I plan to RMA and expect a replacement LCD of a different model (JX/JV).

Asus reps, can you confirm that this is a fair course of action for selling a defective product?

Best Regards

C.Geigner
07-03-2013, 06:47 PM
Well, here is what I am doing for now until ASUS and NVIDIA correct the problem. And they will eventually.

Firstly, remove the splendid utility if you still have it installed.

Even with that color patch, it still fails like a one armed man trying to row a boat. :(

Now try the following steps listed below.


Go into the NVIDIA control panel

Do the following settings


BRIGHTNESS: +40%

CONTRAST: +50%

GAMMA: +1.45

DIGITAL VIBRANCE: +70%

These should prove to have some positive results for you until we get an actual fix.

These settings have proven to work with a variety of ENB mods and settings I have tested.

Hey, it's something at least.

@PPanda, even with a newer model coming out with a different screen, they still need to address the current issue, and they will iron it out.

Getting a new screen won't really do anything, you will probably still have the lines since it has proven to be a driver issue so far.

Monsta
07-04-2013, 09:05 AM
ASUS is kind of a bind with the Best Buy models.. Best buy is the largest physical computer retailer in the US and in order to be sold in their stores they expect a specific margin. This often means ASUS will be forced to make cuts in the unit. I don't think they can afford to tell Best Buy to 'shove it' and play along like everyone else. If it'll help I can set up a remote session and see if I can't get some of your issues resolved for you.

I'm still waiting (very nervously at this point) for my g750 to arrive as I had to place an international order to get it (I live in Cambodia). I'm really hoping the one I get doesn't come with any of the issues described, and I didn't order it from Best Buy, so I'm assuming things will be OK. If not, it will mean another long wait and costly shipping fees to send it back and work out a solution. I was kind of relying on the assumption that it would work straight out of the box.

That being said, I find the bit of the response that I quoted to be very disturbing. It sounds like you're making excuses for knowingly and deliberately putting out a product that doesn't live up to your company's standards, simply to appease a middleman. Please understand, your relationship with best buy is secondary to your relationship with your customers. If you put out products that don't work, people won't keep buying them no matter how cheap they are. And when your customers stop buying them, so will Best Buy.

I think it would be better to sit down with Best Buy and explain why ripping off customers with sub quality hardware isn't actually in your best long term interests or theirs. That seems way better than trying to explain to your customers that it isn't your fault that the product doesn't work, and trying to blame it on the demands of a third party retailer instead.

Just my 2 cents.

Shawnnepc
07-04-2013, 06:15 PM
I'm still waiting (very nervously at this point) for my g750 to arrive as I had to place an international order to get it (I live in Cambodia). I'm really hoping the one I get doesn't come with any of the issues described, and I didn't order it from Best Buy, so I'm assuming things will be OK. If not, it will mean another long wait and costly shipping fees to send it back and work out a solution. I was kind of relying on the assumption that it would work straight out of the box.

That being said, I find the bit of the response that I quoted to be very disturbing. It sounds like you're making excuses for knowingly and deliberately putting out a product that doesn't live up to your company's standards, simply to appease a middleman. Please understand, your relationship with best buy is secondary to your relationship with your customers. If you put out products that don't work, people won't keep buying them no matter how cheap they are. And when your customers stop buying them, so will Best Buy.

I think it would be better to sit down with Best Buy and explain why ripping off customers with sub quality hardware isn't actually in your best long term interests or theirs. That seems way better than trying to explain to your customers that it isn't your fault that the product doesn't work, and trying to blame it on the demands of a third party retailer instead.

Just my 2 cents.

I'm not an ASUS employee, I just resell their products.

And retailer exclusives aren't a new thing. If Best Buy wants a lesser quality model produced so it can sell for a lower price, it's up to the consumer to decide if that's worth it. We see the same things with cars, pools, TVs and pretty much everything else.

roryh86
07-04-2013, 06:44 PM
I'm not an ASUS employee, I just resell their products.

And retailer exclusives aren't a new thing. If Best Buy wants a lesser quality model produced so it can sell for a lower price, it's up to the consumer to decide if that's worth it. We see the same things with cars, pools, TVs and pretty much everything else.

I thought this issue has been explained already? Best Buy's model is only cheaper due to RAM and Warranty differences. The main components are all there, a 4700HQ, a GTX 765M with similar dedicated memory, same HDD, 1600MHZ DDR3 RAM (4GB less), same chipset, same optical drive.. so where are the supposed cuts gonna be exactly? For those saying its the screen or complaining about their screens, seriously spend a little cash and upgrade it, its a base model screen anyway, its average, with or without lines, although its most probably a driver issue. But you can get a ridiculously good looking screen replacement for $80, do you really need to throw away the whole laptop :confused:

Shawnnepc
07-04-2013, 07:16 PM
I thought this issue has been explained already? Best Buy's model is only cheaper due to RAM and Warranty differences. The main components are all there, a 4700HQ, a GTX 765M with similar dedicated memory, same HDD, 1600MHZ DDR3 RAM (4GB less), same chipset, same optical drive.. so where are the supposed cuts gonna be exactly? For those saying its the screen or complaining about their screens, seriously spend a little cash and upgrade it, its a base model screen anyway, its average, with or without lines, although its most probably a driver issue. But you can get a ridiculously good looking screen replacement for $80, do you really need to throw away the whole laptop :confused:

In the past Best Buy has made cuts to the GPU (128bit bus vs 192) and other cost saving measures.

The supposed cuts are the things you've already listed... RAM, lesser warranty and the display. With those cuts it hardly makes purchasing the Best Buy model worth the slightly lesser costs.

Your average consumer isn't expecting to immediately replace the LCD on their $1k+ laptop because the one it comes with is terrible.

Also, replacing the screen with a non-approved ASUS screen technically voids the standard warranty. The only instance which this isn't true is if a service center does it for you or an authorized reseller*

*May still void the warranty unless you setup the RMA through the reseller

delsol9400
07-04-2013, 08:29 PM
So why are the screens only 80 bucks? I think HannStar is the only company that makes them. I want to put a glossy version in... I don't think it will be higher quality, just not the ugly matte look


I thought this issue has been explained already? Best Buy's model is only cheaper due to RAM and Warranty differences. The main components are all there, a 4700HQ, a GTX 765M with similar dedicated memory, same HDD, 1600MHZ DDR3 RAM (4GB less), same chipset, same optical drive.. so where are the supposed cuts gonna be exactly? For those saying its the screen or complaining about their screens, seriously spend a little cash and upgrade it, its a base model screen anyway, its average, with or without lines, although its most probably a driver issue. But you can get a ridiculously good looking screen replacement for $80, do you really need to throw away the whole laptop :confused:

Jeal168
07-04-2013, 10:56 PM
This is such a bummer.

I just got my JW and it has the lines... cranking the Gamma makes the lines harder to see but ruins the color in every other regard.

My model is the BD71-CA, non-bestbuy.

I plan to RMA and expect a replacement LCD of a different model (JX/JV).

Asus reps, can you confirm that this is a fair course of action for selling a defective product?

Best Regards

Did you by any chance bought this from Canada Computers? I was wondering if the model being sold at NCIX are the same. I wanted to buy this model but after seeing all these screen issues it will be a wait and see for me. If it's fixed permanently then I will definitely buy.

roryh86
07-05-2013, 06:58 AM
So why are the screens only 80 bucks? I think HannStar is the only company that makes them. I want to put a glossy version in... I don't think it will be higher quality, just not the ugly matte look

The company I read about is AUO (AU Optronics), specifically the AUO B173HW01 V5 (http://www.panelook.com/B173HW01%20V5_AUO_17.3_LCM_overview_13872.html), you can read a lot of reviews in forums about the high quality of this screen, on YouTube too, much better than most stock laptop screens. This is a matte screen though. The AUO B173HW01 V4 (http://www.panelook.com/B173HW01%20V4_AUO_17.3_LCM_overview_738.html) is the Glossy/Glare version screen with a 95% color gamut. This is the upgrade screen they put at XoticPC. I said 80$ cause I saw such prices on eBay for them. I think the AUO G173HW01 V0 (http://www.panelook.com/G173HW01%20V0_AUO_17.3_LCM_overview_13218.html) is the successor to the V4 glossy since the V4 has been discontinued (but still available eBay), it has a higher 400 nit brightness higher viewing angles better response times and colors, but I'm not sure about the LVDS cable if its compatible cause it says (2 ch, 8-bit) where as the V4 and V5 are (2 ch, 6-bit), if anyone knows if 8-bit works on the G750, it would help.

delsol9400
07-05-2013, 07:26 AM
So you are you saying the color is actually better on the older one (Version 4?) Glossy? Do you know if the matte is as grainy and horrible looking as the stock one? I'm sure the colors are better, but I've noticed there are different "grades" of mattes... And in my opinion, the stock is way to grainy and looks horrible when looking at whites.

roryh86
07-05-2013, 07:42 AM
So you are you saying the color is actually better on the older one (Version 4?) Glossy? Do you know if the matte is as grainy and horrible looking as the stock one? I'm sure the colors are better, but I've noticed there are different "grades" of mattes... And in my opinion, the stock is way to grainy and looks horrible when looking at whites.

Not that the older is better, but its glossy, so naturally a glossy screen has a higher color gamut range, richer/more saturated colors, a glossy panel adds more contrast than a matte can. I haven't read about anyone complaining about any graininess in the V5, all I've read is about how good the screen is, even for a matte display. I don't know if I can post links to other forums here, but Just google "AUO B173HW01 V5" and the first link is a long thread to it. And YouTube it too. But yea, glossy colors will always be better than matte, but at home I have a 23" LG IPS matte display for my desktop which I'd take over a glossy any day of the week.

Monsta
07-05-2013, 08:21 AM
I'm not an ASUS employee, I just resell their products.

And retailer exclusives aren't a new thing. If Best Buy wants a lesser quality model produced so it can sell for a lower price, it's up to the consumer to decide if that's worth it. We see the same things with cars, pools, TVs and pretty much everything else.

Fair enough on just being a reseller, but I completely disagree with your line of reasoning on this issue. Yes, we sometimes do see the same thing with other types of product, and it often ends up reflecting poorly on the company that knowingly produces a sub par product just to increase the margins for their middlemen. Generally the companies that last are the ones that have a solid set of standards, and won't sell products that don't meet those standards. That's how good brands and customer loyalty are built.

Yes, consumers can decide, but when they buy an Asus laptop that doesn't work from Best Buy, it doesn't just reflect on Best Buy Asus models, it reflects poorly on Asus as a whole. As you noted, this isn't unique to Asus, and it's applicable in many industries. That doesn't make it any better.

delsol9400
07-05-2013, 04:34 PM
Yes, I have the Dell Ultrasharp U2713HM for my desktop and it's beautiful. I use it for photography retouching. If that matte coating looked like it did on my Dell monitor I'd be happy.

http://accessories.ap.dell.com/sna/productdetail.aspx?c=au&cs=audhs1&l=en&s=dhs&sku=210-40773&redirect=1


Not that the older is better, but its glossy, so naturally a glossy screen has a higher color gamut range, richer/more saturated colors, a glossy panel adds more contrast than a matte can. I haven't read about anyone complaining about any graininess in the V5, all I've read is about how good the screen is, even for a matte display. I don't know if I can post links to other forums here, but Just google "AUO B173HW01 V5" and the first link is a long thread to it. And YouTube it too. But yea, glossy colors will always be better than matte, but at home I have a 23" LG IPS matte display for my desktop which I'd take over a glossy any day of the week.

roryh86
07-07-2013, 01:29 PM
Yes, I have the Dell Ultrasharp U2713HM for my desktop and it's beautiful. I use it for photography retouching. If that matte coating looked like it did on my Dell monitor I'd be happy.

http://accessories.ap.dell.com/sna/productdetail.aspx?c=au&cs=audhs1&l=en&s=dhs&sku=210-40773&redirect=1

That looks like a sick display man, awesome. You gotta have some kind of graphics card setup to game at that resolution though! Btw, uninstalling the splendid utility was all it needed for me to remove the horizontal lines. Has nothing to do with screen or driver. Although the matte display that comes with this does suck, that graininess on white backgrounds is terrible. I think i'm gonna upgrade to a glossy/high contrast panel. I had a 18.4" Acer 8920G notebook before this, glossy panel CCFL not LED, and it was outstanding, even for a 5yr old laptop.

Dreighton
07-08-2013, 03:03 AM
To bring the thread back on topic, I am having this issue as well, with the G750JX. I have to say that I am ok with it until it's fixed, but if this issue is not resolvable promptly by ASUS, i would rather know now and have my IT channel send this thing back and i'll go with something else. I did not pay 2000$ for a PC that looks terrible in games with low light. All games have low light areas, some are mostly low light. some seem to say that they downgraded to Win7 and they have no such issues. Has this issue been resolved on previous notebooks? the G74 and G75 were both having this issue as well, are those users still dealing with the issue? Thanks for any replies.

I have to add, I have mitigated the issue by following a few guidelines. low light games like skyrim, decrease the monitor brightness to about 60% and increase ingame brightness a little. for brighter games (some games have night cycles that are more blue than black) don't touch ingame brightness and bring your screen brightness back to full. changing nvidia desktop profiles seems to muck up post-processing in some games.

Following the above steps highlighted the fact that using the fn keys to drop monitor brightness reduces the line's visibility, but makes your whites a little duller. Using gamma corrections makes your darks a little duller, but won't change your whites. it's a workaround, NOT a solution. I still expect to have this issue resolved promptly by ASUS, as is my right to expect.

C.Geigner
07-08-2013, 03:18 PM
To bring the thread back on topic, I am having this issue as well, with the G750JX. I have to say that I am ok with it until it's fixed, but if this issue is not resolvable promptly by ASUS, i would rather know now and have my IT channel send this thing back and i'll go with something else. I did not pay 2000$ for a PC that looks terrible in games with low light. All games have low light areas, some are mostly low light. some seem to say that they downgraded to Win7 and they have no such issues. Has this issue been resolved on previous notebooks? the G74 and G75 were both having this issue as well, are those users still dealing with the issue? Thanks for any replies.

I have to add, I have mitigated the issue by following a few guidelines. low light games like skyrim, decrease the monitor brightness to about 60% and increase ingame brightness a little. for brighter games (some games have night cycles that are more blue than black) don't touch ingame brightness and bring your screen brightness back to full. changing nvidia desktop profiles seems to muck up post-processing in some games.

Following the above steps highlighted the fact that using the fn keys to drop monitor brightness reduces the line's visibility, but makes your whites a little duller. Using gamma corrections makes your darks a little duller, but won't change your whites. it's a workaround, NOT a solution. I still expect to have this issue resolved promptly by ASUS, as is my right to expect.

They should be saying and doing something about this soon. Now it is all up to ASUS and NVIDIA, the ball is in their court now, as you have said, all this stuff with the gamma hide routine and such are all just work arounds for the time being, and were never meant to be permanent solutions. Someone told me we should hear something this week sometime. I hope that is the case and I hope it is a permanent fix for us, as well. I only see the problem in games and videos/movies, nowhere else. I know it sounds kind of bad when I say this, but I am glad I am not the only one with the problem, when I first posted this thread and brought it up in other places everyone treated me like I was insane and had a vision problem. Finally others stepped forward, and reported the same. It turned out to be a major thing, I just hope it is treated as such and we get this all resolved and we can enjoy this damn thing the way we should. When I took the first one back to bestbuy, you should have seen the way they acted. " huh? what lines, what are you talking about, I don't see anything." Then after presenting it in a game and one other area, they saw them and offered to do the exchange for a new one, which I did... four times. Still have the fourth one yet, but only after discovering it is drivers and most likely not a hardware problem. I also heard it might have something to do with WIN8, I know a couple people down here that put WIN7 on theirs (supposedly) and their line problem has seemingly vanished, only I cannot confirm that because I am not driving 2 hours away to look at somebody's screens. But really, truthfully, we should have been able to enjoy this machine right out of the box. I don't care if it is a "bestbuy" model or not, that dose not excuse these issues, it should work normal out of the box regardless. I am getting a little annoyed they (ASUS) are taking such a long time with this, I have had other machines in the past (non ASUS), and if I ever had any issues with those, the company jumped on it right away and everyone was happy in the end. Waiting for this fix for this laptop, is like waiting for a kidney transplant, or orders from the military to get shipped out someplace.

Dreighton
07-08-2013, 07:31 PM
I have had a G73jh for 3 years and it has been the most outstanding machine i have ever owned. no issues, not even wear over 3 years of gaming. even the screen is still not wobbly. i only replaced it for a performance boost. so i can still use it worse comes to, but i should be able to use my new one. with win8.

I am at the office now, with brighter lighting, and i can say the issue is much harder to see. Especially with the matte screen. It might be hard to see the issue in common it workspaces because of lighting. So if anyone from ASUS are reading this, try fixing this issue with mood lighting on only.

hopefully they get it resolved soon, but i find it hard to believe it's not a screen issue. i can't boot to my linux cd cuz i got no idea how to boot from cd to test.

As for me, My IT channel has assured me i can return the laptop and get a refund. so i'll give it another week and see if it progresses, then i'll either find another manufacturer, or wait a while before getting another notebook. to be honest, I am pretty bitter at the whole experience right now, and i'm not sure if I will trust even even after it works. I hope ASUS can redeem themselves, but as for me, if this isn't resolved soon, i'll have to move on before the refund op dissapears.

delsol9400
07-09-2013, 12:09 AM
I've seen lines so far on two g750jx versions that I have, with splendid installed and without it installed. I can specifically see it in the grey
background of the cinebench program. The lines are thick and almost have a yellow hue to them when mixed with the grey. I also notice a second set of thinner lines in black areas, but only depending on the viewing angle, such as the black background of this forum

psingh01
07-09-2013, 12:14 AM
I ended up returning mine for a refund (after I exchanged it and had the same issue). Tried a different brand with a similar price/spec but that one had its own set of LCD issues...so I'm back to looking for a gaming laptop. If Asus resolves the horizontal lines in the near future I may give them a second chance as that was the only real issue I had. So I'll be monitoring this thread for updates.

Dreighton
07-09-2013, 02:53 PM
So far as I know, we still do not know if this is an LCD issue, a cable issue, a gpu issue or a driver issue. I have been on with ASUS troubleshooting this for the entire week i've had the laptop so far. The lack of response or reassurance that this will be fixed is disturbing. The highest ranking resolution on this board seems to be "i got a refund"

Are all users getting this but not noticing? If most are not noticing will something even be done about it? i got the same issue with my 770m as others with the 765m here, but as far as i know, we are still a minority. I did not buy it at best buy either. through an IT channel called Symnex Canada, directly from ASUS.

I want to play games on my new machine, and not have my attention drawn to the ugliness of the shadows. Is getting a refund and buying something else the only fix? I am getting very upset at the issue, and so far lacking support, and feel fully justifies in being so. If i have not had an answer or at least a "we are working on it, the issue is with this and a fix will be available soon" from an ASUS member by end of day, a refund will be had. And if that doesn't motivate anyone to act, then i'll consider swallowing back all the good press i've given my entourage in the last 3 years for my G73.

C.Geigner
07-09-2013, 03:20 PM
I agree with you Dreighton. And if people are not noticing it if they do have the issue, they are either "touched" or have vision problems. It has been pretty much ruled a software or driver issue though from what I have been told. Now it is up to ASUS or NVIDIA to get cracking on it, and hopefully they start doing it this week like I have heard also. I also find it odd that every single one I had ( I kept returning them ) has had the line issue! Every one. I want results on an official solution too. This has been going on quite long enough.

Dreighton
07-09-2013, 03:32 PM
Actually i didn't notice it for my first gaming session in skyrim, and a 2 hour bout in planetside 2. I only noticed it after entering a dark cave in skyrim, when the issue became all-to-obvious.

My problem is that some are reporting the issue is present even with the nvidia card turned off (funnedyd, page 6, post#60) and i cannot get my pc to boot into any of the Ubuntu live cds i put in to test for sure without the Win8 or the drivers. All it gives me is a command prompt, and i needed to disable safeboot to get that far.

I have bought this laptop and a week's worth of troubleshooting in my home time is all i got out of it. I am a father, and work long hours. I cannot spend any more time on this. and when you pay over 2000 dollars for a pc you should get more than problems out of the bundle deal.

The more i think about it the more upset i get. I get the feelign a few weeks down the road we will have no fix, but those of use who decided to keep the thing past it's refund time will just have learned to deal with it with desaturated colors or darker screens. and a total of, like, 10 users posted on this thread. This is hardly a widespread issue if numbers are taken into account.

roryh86
07-09-2013, 06:25 PM
You guys are still getting the lines after uninstalling Asus Splendid Utility, really? After I uninstalled it, it was completely gone on my machine, I've never seen them since, neither in movies/trailers or gaming. I also have my color settings set to use Nvidia custom settings, as the default colors were a bit washed out, maybe that helped too I dunno. But overall, its a great laptop, especially when I switched from the regular hard drive that came with it to an SSD. I reallyy recommend those who haven't, to do so.

23109

Dreighton
07-09-2013, 06:32 PM
Thanks for the help roryh86, I will try those exact settings and see tonight. but to my knowledge, any tweaking i did never helped. on an earlier page in this thread is a picture of a skyrim character wearing dark armor (deadric, for thos ein the know) if you open up that screenie, you can tell me you do not see the lines?

Well, might as well try it out and see. still feels like a flaky masking more than an actual fix, though. No offense to your helpful input. I am willing to try anything until our service center is back and i can get my refund.

roryh86
07-09-2013, 06:49 PM
Thanks for the help roryh86, I will try those exact settings and see tonight. but to my knowledge, any tweaking i did never helped. on an earlier page in this thread is a picture of a skyrim character wearing dark armor (deadric, for thos ein the know) if you open up that screenie, you can tell me you do not see the lines?

Well, might as well try it out and see. still feels like a flaky masking more than an actual fix, though. No offense to your helpful input. I am willing to try anything until our service center is back and i can get my refund.

No problem Dreighton. So I went back to that screenshot you told me about and opened it full/actual size. At first I didn't see anything, I had to reallly get close to the screen and tilt the screen a bit upwards, to then notice faint horizontal lines only in the small grey areas on his suit. But reallly faint, I definitely wouldn't have noticed them without you telling me. But I tell you, before I uninstalled Splendid Video Utility, they were reallly obvious. So if you haven't done so, you should. And the settings above should also help to 95% hide any lines.

You're right its not a fix yet. I am going to see if I can switch to the Intel GPU to test.

Dreighton
07-09-2013, 07:10 PM
Thanks for looking into it. I will test out those settings tonight. I am willing to deal with it for the time being pending the reply from ASUS to what i sent to their feedback/technical inquiry. I only have 30 days, 27 now to decide whether i keep it or not, so the clock is ticking.

Yeah if the lines still show up on the Intel GPU, then it's screen fault, and likely manufacturer defect from Chi-Mai (screen manufacturer) or so i hear.

C.Geigner
07-09-2013, 07:37 PM
Thanks for looking into it. I will test out those settings tonight. I am willing to deal with it for the time being pending the reply from ASUS to what i sent to their feedback/technical inquiry. I only have 30 days, 27 now to decide whether i keep it or not, so the clock is ticking.

Yeah if the lines still show up on the Intel GPU, then it's screen fault, and likely manufacturer defect from Chi-Mai (screen manufacturer) or so i hear.

They don't show up on the intel GPU, just the NVIDIA, even with splendid uninstalled. Removing Splendid just took it off of all the Win8 screens and tabs for me. But in games and movies the lines are still there.

C.Geigner
07-09-2013, 07:46 PM
I just know they wont show up on the intel because that was the very first thing myself and someone else did to see if it was the GPU or GPU related. Shortly after we removed the no so splendid utility. They also have to fix the driver issue of the 765M not accepting the new drivers. Also there was the talk earlier of Win8 might be part of the issue. ....who knows, ASUS and NVIDIA need to hurry up though. I am really tired of this.

Dreighton
07-09-2013, 07:57 PM
I just know they wont show up on the intel because that was the very first thing myself and someone else did to see if it was the GPU or GPU related. Shortly after we removed the no so splendid utility. They also have to fix the driver issue of the 765M not accepting the new drivers. Also there was the talk earlier of Win8 might be part of the issue. ....who knows, ASUS and NVIDIA need to hurry up though. I am really tired of this.

You and I both. I still have no reply on my technical inquiry. ASUS is making it hard for me to stay on their side, with MSI putting out such nice machines as well.

I hate to doubt your word, C.Geigner, or sound rude, but are you positive sure you guys checked properly after using the intel GPU? It's just that if the screen was brighter after the switch the issue might have been masked. Will double check again tonight myself, can't hurt to try at this point. Because if it is a driver issue, then it's only a matter of time before it's fixed. If it's LCD, ASUS needs to chalk up new contracts, replacement forms and we all need to get our laptops cracked open by service desks.

also, for clarification, I have removed the splendid utility as well. I will add it back once it is confirmed fixed.

roryh86
07-09-2013, 08:13 PM
You and I both. I still have no reply on my technical inquiry. ASUS is making it hard for me to stay on their side, with MSI putting out such nice machines as well.

I hate to doubt your word, C.Geigner, or sound rude, but are you positive sure you guys checked properly after using the intel GPU? It's just that if the screen was brighter after the switch the issue might have been masked. Will double check again tonight myself, can't hurt to try at this point. Because if it is a driver issue, then it's only a matter of time before it's fixed. If it's LCD, ASUS needs to chalk up new contracts, replacement forms and we all need to get our laptops cracked open by service desks.

also, for clarification, I have removed the splendid utility as well. I will add it back once it is confirmed fixed.

Well I think I pretty much confirmed its a cheap screen issue. I hooked up the Asus to my Sony TV and looked at the same image at the same time, while on the GTX 765M (I didn't know how to switch to the Intel GPU, didn't find it in BIOS) and the faint lines that were visible on my Asus were not visible on my TV at all. Anyway, I never liked matte screens anyway, so I'm gonna change it out for a good high quality glossy panel in the near future. Other than that, laptop is awesome. And frankly, very usable even with this screen (after uninstalling splendid).

Dreighton
07-09-2013, 08:24 PM
Well I think I pretty much confirmed its a cheap screen issue. I hooked up the Asus to my Sony TV and looked at the same image at the same time, while on the GTX 765M (I didn't know how to switch to the Intel GPU, didn't find it in BIOS) and the faint lines that were visible on my Asus were not visible on my TV at all. Anyway, I never liked matte screens anyway, so I'm gonna change it out for a good high quality glossy panel in the near future. Other than that, laptop is awesome. And frankly, very usable even with this screen (after uninstalling splendid).

Will swapping panels not void your warranty?

roryh86
07-09-2013, 08:29 PM
If anything ever goes wrong with the laptop, I would just switch back in my matte screen before taking it in for service.

Dreighton
07-09-2013, 11:40 PM
Alright. SO i tried with the Intel VGA, and the lines still appear, and they also still show up with any color setting in Nvidia control panel. Adjusting these settings simply move where the problem is on a gradient picture. The lines stay on a certain pixel shade. This assures me 100% that it is a screen issue.

How likely is it ASUS will replace all our screens? I don't know. But I CANNOT just live with it as it is. Since ASUS does not have another flagship model, I think this is the last of my days as an RoG gamer. Tomorrow I will ship this laptop out and swap for something else.

So options for all those with this issue, Either do as roryh86 said and just buy a screen worth the rest of the laptop, get a refund, or wait however long it'll take for ASUS to get their heads out of their asses and tell Chi-Mei to stuff it.

roryh86
07-09-2013, 11:54 PM
Alright. SO i tried with the Intel VGA, and the lines still appear, and they also still show up with any color setting in Nvidia control panel. Adjusting these settings simply move where the problem is on a gradient picture. The lines stay on a certain pixel shade. This assures me 100% that it is a screen issue.

How likely is it ASUS will replace all our screens? I don't know. But I CANNOT just live with it as it is. Since ASUS does not have another flagship model, I think this is the last of my days as an RoG gamer. Tomorrow I will ship this laptop out and swap for something else.

So options for all those with this issue, Either do as roryh86 said and just buy a screen worth the rest of the laptop, get a refund, or wait however long it'll take for ASUS to get their heads out of their asses and tell Chi-Mei to stuff it.

Sorry to ask this again, cause I don't remember you answering it, but did you uninstall Splendid? Also, what are you using to test the lines? Can you upload the image/snapshot so I can compare?

Earlier when you asked me to test the Skyrim image, I didn't realize I had nvidia settings off, when I tested again, I couldn't see any of the horizontal lines on my Asus.

P.S: I'm curious as to how you're testing the Intel only GPU, cause I couldn't find a VGA setting in the BIOS. Thnx.

Dreighton
07-10-2013, 12:13 AM
You need to disable the PCIe settings i believe it was. either way, i also tried in Ubuntu 10.10 live boot and it also has the lines. I use Skyri to test, with or without ENB. in bleak falls barrow, shadows on pillars, ferns, floor. it shows quite extensively in there. Planetside only shows it at night. Only game i can play is Farcry 3 because it never gets dark enough.

Here's my screen of caves where the issue is pretty obvious, and this is with your settings. without, it looks almost the same.
still no reply from ASUS at all. and I am done dealing with this. Sorry Roryh, hope you have better luck with your's.

and yes, i uninstalled Splendid. I do believe i may have mentioned it earlier, but no worries!

23116

delsol9400
07-10-2013, 01:09 AM
I hooked my laptop up to my high end Dell Monitor 2713h via displayport and there are no lines. To me, this is clearly the HanStar display ASUS is using in these laptops. As I posted before, I already had to have my laptop replaced due to a faulty headphone jack. Both systems showed this problem. AND -- on this second laptop I also get a little bit of flicker, that doesn't show up on my high end display. I plan to just swap the screen out for a glossy one made by AUO, not HannStar. You can do this for less that 100 bucks. I think even with the added cost and trouble, this laptop is still cheaper than others, and probably better even with the screen issues. However, I do notice that even when connected to my high end display the colors are a bit desaturated and off compared to my desktop's Radeon Card. I'm not sure if this is a color profile issue or not... Not sure how to do profiles.

BTW, I tried uninstalling Splendid... and the lines are still there on the laptop display ONLY, but not on the Dell 2713h

C.Geigner
07-10-2013, 05:09 AM
Looks like not everyone here is having the same issues. Mine are very much driver and software related where others seem to be that and hardware related. Looks like ASUS is going to have to make some serious decisions on how they are going to handle all of this. And why in the hell would I spend 100 bucks on a replacement screen? How is that my responsibility? I bought this thing new, it is under warranty, and is under protection through the geek squad program and it's benefits as well. If it comes to anything like that I will send it in and have it done under it's warranty. And why should I go out and buy an external monitor? That defeats the whole purpose of a laptop. If you guys want to waste your money on warranty voiding replacement screens (since your putting them in yourselves) go ahead, lol. :p But with that you are voiding your warranty, and they will be able to tell that you cracked it open. The service guys have their ways. They do look for things like that. But what ever I guess. One day there will be an official solution, and I am going that route.

roryh86
07-10-2013, 05:34 AM
You need to disable the PCIe settings i believe it was. either way, i also tried in Ubuntu 10.10 live boot and it also has the lines. I use Skyri to test, with or without ENB. in bleak falls barrow, shadows on pillars, ferns, floor. it shows quite extensively in there. Planetside only shows it at night. Only game i can play is Farcry 3 because it never gets dark enough.

Here's my screen of caves where the issue is pretty obvious, and this is with your settings. without, it looks almost the same.
still no reply from ASUS at all. and I am done dealing with this. Sorry Roryh, hope you have better luck with your's.

and yes, i uninstalled Splendid. I do believe i may have mentioned it earlier, but no worries!

23116

Hey Dreighton, yea I can see that it looks pretty bad. I was actually wondering if you could send me a screenshot/Print Screen of the area, not with your camera, that way I can test it on my laptop to see how it looks and send you a camera shot of it too. They look very vivid on yours, I haven't seen anything like that on mine yet. Please upload a print screen of the same area if you can! Thanks.

Dreighton
07-10-2013, 01:52 PM
Hey Dreighton, yea I can see that it looks pretty bad. I was actually wondering if you could send me a screenshot/Print Screen of the area, not with your camera, that way I can test it on my laptop to see how it looks and send you a camera shot of it too. They look very vivid on yours, I haven't seen anything like that on mine yet. Please upload a print screen of the same area if you can! Thanks.

Sorry Roryh, but mine is in it's box, on it's way back to asus through my it channel for refund. I am done wasting my time troubleshooting expensive new purchases. I will check the prices of the M17x even though i hate Dell with the burning hatred of a thousand suns. I have not gotten any replies for my tech inquiry yet still. i'll keep it open and see what comes of it. I am currently starting to question ASUS's integrity over this very sluggish course of action, or lack thereof, heck if i knowif their doing anythign at all, or even confirmed the issue. complete silence is all we've gotten.

might try ordering the JH instead, as noone complained about that one. it's more expensive, but has a better GPU. heck, the Sager one has dual 780Ms for 2099$ and an i7 4700. might just get that one instead. ASUS has steep competition to be letting the ball drop.

Still have no idea why any company would cheap out on the lowest cost component in the video chain. the 770M is a heck of a gpu to ruin with a cheap, color-washed display. and while i agree buying and putting in a great display yourself woulf make the laptop perfect, and a good display is 20 to 40$ more expensive only, that is not my responsibility, and would be punished by ASUS were they to find out.

I'll keep checking to see what came of this, as i am intrigued by the fix, but will have none of this mess for myself anymore. I am done.

DeltaActual
07-10-2013, 03:35 PM
... I hear you man. Asus QA ,customer service , and admins here - are all horrid. Somehow, I'm dealing with this bull for three generations now. I'm just stuck on that super cooling/ quietness of G series. And new M18x Alienware might be a long awaited solution for me as well..

C.Geigner
07-10-2013, 04:25 PM
Well I have washed my hands clean of this piece of crap. Took it back, got my refund, put it back towards a different, better, more reliable machine that will work out of the box and has better specs, had to put it under order, but I don't care about waiting a couple weeks, at least it will WORK CORRECTLY. Sorry ASUS, but it is more than obvious you DID NOT run these things through QC be for shipping them out. If you had, these problems would have been caught be for they went out the doors. Your services were awful (tech support), your new machine cannot be enjoyed out of the box, and you taking weeks to find a solution to this problem and not providing any feedback or updates for anyone is inexcusable. The only help I had was from one of your re sellers, and obviously the man could do only so much, but his help and insight was very much appreciated, thank you ShawnPC. This has been the worse experience I have ever had with a computer. Show that you care, DO SOMETHING for those sticking with it please! Right here, you have lost one customer because of all this, the frustration, anger, the constant going back and forth with installing software... doing the returns... I went through FOUR of these damn things! I am glad it is over...

delsol9400
07-10-2013, 08:57 PM
I agree, the screen SUCKS. period. But, the way I look at it, I'll replace the screen myself, and even with that addded cost, the laotop is still better than the compeition at the same price.. If something goes wrong with the screen installation, I'll pop the old one back in, and back it goes to the company I bought this from.... you gotta play their game I guess. The screen that's in now flutters a bit on anything lower than max brightness... but I was planning to replace it anyway.

Symho
07-11-2013, 06:23 AM
Well I have washed my hands clean of this piece of crap. Took it back, got my refund, put it back towards a different, better, more reliable machine that will work out of the box and has better specs, had to put it under order, but I don't care about waiting a couple weeks, at least it will WORK CORRECTLY. Sorry ASUS, but it is more than obvious you DID NOT run these things through QC be for shipping them out. If you had, these problems would have been caught be for they went out the doors. Your services were awful (tech support), your new machine cannot be enjoyed out of the box, and you taking weeks to find a solution to this problem and not providing any feedback or updates for anyone is inexcusable. The only help I had was from one of your re sellers, and obviously the man could do only so much, but his help and insight was very much appreciated, thank you ShawnPC. This has been the worse experience I have ever had with a computer. Show that you care, DO SOMETHING for those sticking with it please! Right here, you have lost one customer because of all this, the frustration, anger, the constant going back and forth with installing software... doing the returns... I went through FOUR of these damn things! I am glad it is over...

I had the same experience with a G74sx that irreparable due to I will be refunded. And after my 3th ROG refunded I hoped this G750 but I think that ASUS as forsake his services and assistance continue to be bad!

Symho
07-11-2013, 06:30 AM
There is someone that like this laptop? ;)

CamainDK
07-11-2013, 06:55 AM
There is someone that like this laptop? ;)

I think you can find hundreds and hundreds of satisfied owners of G750 machines.
But like it's been mentioned before, these fora are mainly for owners having bad experiences/hardwareissues with their machines, you dont see all those who are just happy and satisfied customers.

Regards

delsol9400
07-11-2013, 08:00 AM
my replacement even came with a minor scratch! HA! I've come to learn that everything in life is not perfect, and as long as you're willing to replae the screen... this laptop comes out on top... I'll let you know when I do my screen change in about a week.

_
07-11-2013, 08:05 AM
ASUS G750 Color Enhance Patch (The patch fix color issues in G750.)

For JX/JH/JW there are now available under Utilities.

http://support.asus.com/download.aspx?SLanguage=en&m=g750jx&p=3&s=521

http://support.asus.com/download.aspx?SLanguage=en&m=g750jh&p=3&s=521

http://support.asus.com/download.aspx?SLanguage=en&m=g750jw&p=3&s=521

Shawnnepc
07-11-2013, 08:07 PM
alright, installed it. Exactly is what specific issues is it supposed to fix?

You'll need to have the ASUS splendid utility installed for it to work.

delsol9400
07-11-2013, 08:10 PM
Ok, I was able to successfully install the patch, but again, what specific issues is this supposed to fix? The most annoying issue I have right now is the refresh rate issue. When the monitor is dimmed below 100 percent brightness I get a bit of flutter like it's not quite operating at 60hz ??

Shawnnepc
07-11-2013, 08:14 PM
Ok, I was able to successfully install the patch, but again, what specific issues is this supposed to fix? The most annoying issue I have right now is the refresh rate issue. When the monitor is dimmed below 100 percent brightness I get a bit of flutter like it's not quite operating at 60hz ??

I guess it's supposed to fix the screen line issues?

Vincent.s333
07-11-2013, 11:54 PM
Had my share of flickering screen here also. All fixed by migrating from Win 7 to Win 8. Brand new machine - G750 JW european model with GTX 765 of 2GB GDDR5, 8GB RAM, Free Dos.
It's the first time I ever get involved in a forum besides collecting info and I hope i stay along the thread. I first installed a fresh Win 7 Ultimate with a HDD Format and partitioning as I previously downloaded special Windows 7 Asus G750 drivers.
Couldn't get rid of the flickering as i've tried every possible solution presented in this thread and other threads regarding display flicker of ROG laptops. I've tried every frequency, everything except messing with the bios of this machine. As a video editor I was heart striken when I saw the issue and the very bad color rendition so I said to myself to try and install Win 8 Pro before h i start leaving a brand new machine (bought yesterday) in service. Frankly, I can say Asus got me well here. Had the MacbookPro, and a separate windows station for years in my projects. And frankly, in 2013 I cannot think of a better machine configuration for this money. So try to imagine I spent the last 6 months researching the market and I was very well aware of the flickering issue when I bought this machine. Let's say I was naive enough to think it can't happen to me.
Good game Asus. What more can I say.. I bought this machine because I was stuck in the hugely painful McPro config and in the limits of my old windows desktop. The G750 was supposed to be my real advantage at learning propperly Edius, Avid, and other editing tricks, but all that can be easily done through WIN 7. Now I'm stuck with Win 8. And I'm still going to ask for a refund if this machine makes me waste time.
So I hope others that are in my position can read this and maybe buy a powerhouse from another brand when it comes to mobility in video editing. But that means going well over 3500 euros.

hmscott
07-12-2013, 11:21 AM
Guys,

My screen looks great, and I am not running Splendid - I haven't found it helpful to the screen image on any of my Asus laptops since my G2S on which Splendid initially seemed to be an asset, but then I uninstalled it and found I liked the default LCD image without Splendid.

Here is the AIDA64 Extreme info on the screen in my G750JW:

23211

I updated the vga driver out of the box with the latest Asus Nvidia driver: Version V9.18.13.1159 => Nvidia 311.59

The current 320.49 Nvidia notebook driver doesn't recognize the G750JW GTX765m:
http://www.geforce.com/drivers/results/63462

Here is the link to the Nvidia Notebook driver sub site at Nvidia:
http://www.nvidia.com/object/notebook_drivers.html

The Nvidia notebook auto scan option results:

23212

After 3 weeks I love the G750 so far, and I think the G750 series is a good design.

I hope those of you with problems get them worked out.

delsol9400
07-12-2013, 03:10 PM
That's interesting that our monitors are Chi Mei N173HGE, and not HannStar, which I originally thought. I was able to find a remaining AU OPTRONICS B173HW01 V4 (apparently this version of the AU screen is no longer being manufactured) from a private sell on Amazon. But, I know http://www.screensurgeons.com/ sells both a matte and glossy version of the HannStar. I'm switching the screen mainly because I wanted a glossy version. However, it is interesting that you have the same monitor and don't have the slight flutter that I have. The flutter (or slight flicker), only happens when the brightness is set at anything other than full power. The whole situation is just stupid. Like others have said, I shouldn't have to replace the screen myself.. but this is already the second version of this laptop I've had from Amazon, it's annoying to have to keep packing them up and sending them back.

delsol9400
07-12-2013, 03:14 PM
BTW, I've actually found the colors to be most accurate with Splendid installed, and the new patch they just posted for it on the support site. Without splendid, the color temperature is too cool and washed out looking, and it's not easy to correct just within the nvidea panel. I'm a photographer so I'm sensitive to inaccurate color.

ykhabins
07-12-2013, 10:24 PM
What is interesting on the screen shot provided by hmscott is that the 'ChiMei N173HGE' LCD pane is dated as 2nd week of 2011.

So it is 2.5 years old.

delsol9400
07-12-2013, 11:09 PM
I know... I saw that too... pretty crazy how the program determines all that stuff.


What is interesting on the screen shot provided by hmscott is that the 'ChiMei N173HGE' LCD pane is dated as 2nd week of 2011.

So it is 2.5 years old.

roryh86
07-13-2013, 12:53 PM
I agree with hmscott, I am very happy with my G750JW so far, after removing Splendid and calibrating the screen using the built in windows calibrating utility, and then adjusting Nvidia settings, it looks great. The laptop design and quality is top, and now with some overclocking and undervolting, it's performing beautifully. I'm glad some people are writing positive stuff, all I've read so far is haters.

delsol9400
07-13-2013, 04:48 PM
Watch the problem with my screen here on youtube, and then tell me if you think I'm hatin'

http://www.youtube.com/watch?v=ZLjkSNBRFAg

roryh86
07-13-2013, 04:58 PM
Watch the problem with my screen here on youtube, and then tell me if you think I'm hatin'

http://www.youtube.com/watch?v=ZLjkSNBRFAg

I appreciate the effort delsol. I noticed you fixed the link too :p I'm installing Adobe Photoshop CS6 now to see if I can try and replicate the problem. I'll get back to you shortly and let you know if the same thing happens here. I saw that you ordered the AUO v4, good choice. I love a matte surface though just cause of the reflections, but glossy does look nicer at night. I heard the AUO v5 matte display is beautiful as well. Anyway, thanks for the video!

P.S: remove those ugly stickers :p

delsol9400
07-13-2013, 05:05 PM
It happens on any solid color, I just happen to use CS6 a lot, so I notice it... :)


I appreciate the effort delsol. I noticed you fixed the link too :p I'm installing Adobe Photoshop CS6 now to see if I can try and replicate the problem. I'll get back to you shortly and let you know if the same thing happens here. I saw that you ordered the AUO v4, good choice. I love a matte surface though just cause of the reflections, but glossy does look nicer at night. I heard the AUO v5 matte display is beautiful as well. Anyway, thanks for the video!

P.S: remove those ugly stickers :p

roryh86
07-13-2013, 05:21 PM
Well, I just installed CS6, and tried your method of lowering/highering brightness and didn't notice any flickering whatsoever. So I took out my phone camera to record it for you and as I started to lower the brightness, flicker on my phone camera started appearing that wasn't showing on the screen, it was picking up flickering that wasn't visible to the eye on my laptop. So yea, pretty ironic that I can't show it to you.

What's your screen model? Mine's a Chi Mei 173HGE. I used HWinfo32 to get the model. And it's the best buy version.

delsol9400
07-13-2013, 06:55 PM
Maybe I just have high speed shutter eyes that can see the flicker? lol. If you have the problem, you'd see it with your naked eyes, and you wouldn't need to download CS6 to see the problem. I probably just have a bad display. This is my second laptop on Amazon, as I described on the video I had to send the first one back due to a bad headphone audio jack. I didn't notice the flicker on that laptop. However, I have heard others on this forum complain of flicker, so I just wanted to illustrate my issue for others to see... So it just seems like another issue that only involves some people. If I was keeping this display, I'd send this laptop back too... but like I said, I'm changing it out anyway. Hopefully that fixes the problem and its not a bad inverter, which some people have said can cause flicker. BTW, I have the same version monitor that you have. I used AIDA64 Extreme Edition to see.

hmscott
07-16-2013, 11:15 AM
What is interesting on the screen shot provided by hmscott is that the 'ChiMei N173HGE' LCD pane is dated as 2nd week of 2011.

So it is 2.5 years old.

Yeah, 2.5 years old, pretty wild, anyone else get a different manufacture date from AIDA64 Extreme for the 'ChiMei N173HGE', or any other LCD? It would be nice to see a cross section of what LCD's model's / vintage vs problems people are seeing.

delsol9400, I didn't get benefit from the Splendid, it doesn't look washed out at all, and the blacks are sharp as well as the colors.

I did play around with the Theater setting in Cyberlink PowerDVD Ultimate 13 when playing Blu-ray's, I swapped in an LG CT40N Blu-ray reader, and I actually like the Original setting.

I haven't loaded the CS Suite on here yet, been focusing on VM's, but I will see if I can re create your flicking at some point.

roryh86
07-16-2013, 02:27 PM
Maybe I just have high speed shutter eyes that can see the flicker? lol. If you have the problem, you'd see it with your naked eyes, and you wouldn't need to download CS6 to see the problem. I probably just have a bad display. This is my second laptop on Amazon, as I described on the video I had to send the first one back due to a bad headphone audio jack. I didn't notice the flicker on that laptop. However, I have heard others on this forum complain of flicker, so I just wanted to illustrate my issue for others to see... So it just seems like another issue that only involves some people. If I was keeping this display, I'd send this laptop back too... but like I said, I'm changing it out anyway. Hopefully that fixes the problem and its not a bad inverter, which some people have said can cause flicker. BTW, I have the same version monitor that you have. I used AIDA64 Extreme Edition to see.

Hahah high speed shutter eyes it is. I'm looking forward to your screen switchout, maybe you can make a thread for it when it arrives and document the procedure and results, if you're bothered. I was planning on getting the same screen, I'm not sure if I was the one that recommended it to you? Haha. Cause I remember recommending the v4 to someone few weeks ago. Anyway, keep us updated! And I highly doubt it's an inverter issue, inverter causes major flickering with backlight and on/off issues. You should be just fine with the new screen.

delsol9400
07-16-2013, 05:23 PM
I saw a few people discussing the v4/v5 online... You may have been one of them. After I ordered it, I checked out the specs on the glossy hannstarr and it actually has a slightly wider viewing angle... but who knows if its any good because I haven't seen anyone talk about it. I'll try to take pictures and document putting it in. If I destroy the laptop in the process you can all laugh :) ha

Stumpf
07-17-2013, 12:59 PM
Watch the problem with my screen here on youtube, and then tell me if you think I'm hatin'

http://www.youtube.com/watch?v=ZLjkSNBRFAg

Same flickering here on my new G750JX in Germany. :(
I really hope it can be fixed without exchange!

C.Geigner
07-17-2013, 05:31 PM
Got the new laptop today, and all I have to say is that it makes the G750 look like a child's toy. Glad I switched.
What is it? A new MSI. And gasp...it WORKS RIGHT OUT OF THE BOX. This is what it is compared to the G750.


http://www.youtube.com/watch_videos?title=Popular+uploads&video_ids=YPd0ATqvoJM%2CFcfi-ji8S7I%2CVNuiDEoRgqs%2ChF0ssVxuifA%2CQIY1Be4G8_g%2 CFnkRL9q3k1w%2Ce3ppIvRl1ZA%2C5mjiWby_SSc%2CXMnpOmN I8W0%2CoeUEseyzaAg%2Co31NxTung20%2CdFljduvedg0%2C3 mOMKYdSK6A%2C1lGCYclkxHY%2Crw2voWgQHrA%2CNMt5RmiNe D0%2C8bHpXxOGc1o%2C5q-HMxSdy7k%2CMYFmLwJKsIc%2CbKizMxViDuw%2CwXCUV68wwHs %2CpJ6Oe3oAG3o%2C5R4ePvfEbkY&type=0&feature=c4-overview&more_url=

Good bye ASUS, I won't be treading your way again.

roryh86
07-17-2013, 05:39 PM
Got the new laptop today, and all I have to say is that it makes the G750 look like a child's toy. Glad I switched.
What is it? A new MSI. And gasp...it WORKS RIGHT OUT OF THE BOX. This is what it is compared to the G750.


http://www.youtube.com/watch_videos?title=Popular+uploads&video_ids=YPd0ATqvoJM%2CFcfi-ji8S7I%2CVNuiDEoRgqs%2ChF0ssVxuifA%2CQIY1Be4G8_g%2 CFnkRL9q3k1w%2Ce3ppIvRl1ZA%2C5mjiWby_SSc%2CXMnpOmN I8W0%2CoeUEseyzaAg%2Co31NxTung20%2CdFljduvedg0%2C3 mOMKYdSK6A%2C1lGCYclkxHY%2Crw2voWgQHrA%2CNMt5RmiNe D0%2C8bHpXxOGc1o%2C5q-HMxSdy7k%2CMYFmLwJKsIc%2CbKizMxViDuw%2CwXCUV68wwHs %2CpJ6Oe3oAG3o%2C5R4ePvfEbkY&type=0&feature=c4-overview&more_url=

Good bye ASUS, I won't be treading your way again.

Uhh, my G750 worked right out of the box.. I'm sure if you go searching for people with MSI problems you'll find your equal share. If it makes you happy, then I guess what the heck. But I sure wouldn't be happy with that cheap plasticy and overall quality of MSI, or Optimus either.

delsol9400
07-18-2013, 03:15 AM
So just put in my new AUO V4. TOTALLY worth it. I got it here:
http://www.amazon.com/gp/offer-listing/B00ATSV03E/ref=dp_olp_0?ie=UTF8&condition=all

It was easy to install, and works. Haven't noticed any dead pixels yet. Color pretty accurate so far, haven't adjusted anything yet, but uninstalled splendid. This is the monitor this Laptop should have come with. If anyone knows of an even better 17.3 display than the AUO v4/v5 let me know.

roryh86
07-18-2013, 05:23 AM
So just put in my new AUO V4. TOTALLY worth it. I got it here:
http://www.amazon.com/gp/offer-listing/B00ATSV03E/ref=dp_olp_0?ie=UTF8&condition=all

It was easy to install, and works. Haven't noticed any dead pixels yet. Color pretty accurate so far, haven't adjusted anything yet, but uninstalled splendid. This is the monitor this Laptop should have come with. If anyone knows of an even better 17.3 display than the AUO v4/v5 let me know.

That's awesome man. So did it solve your flickering issue? And no horizontal lines in grey shades? How about installation, is it easy? I'm thinking of getting the v5 since I loved having a matte display. Maybe you can make us another YouTube video? :p

delsol9400
07-18-2013, 06:45 AM
No flickering, no horizontal lines. This screen transforms the laptop. It was relatively easy on the install. The trick is to get an x-acto knife to pop out the rubber stoppers on the four corners of the screen. unscrew the 4 screws... then use a flathead screwdriver to help pry off the bezel... The rest is pretty much self explanatory. There are a bunch of screws to undo (3 different sizes) so I just got 3 plastic cups to keep track of them all. I did take some video clips, but I'll have to edit it, and not sure when I'll have time to do that... Bottom line, it's a shame ASUS dropped the ball and put in a crappy screen probably to save a couple bucks, than in my opinion, ruined an otherwise perfect machine.

roryh86
07-18-2013, 08:24 AM
No flickering, no horizontal lines. This screen transforms the laptop. It was relatively easy on the install. The trick is to get an x-acto knife to pop out the rubber stoppers on the four corners of the screen. unscrew the 4 screws... then use a flathead screwdriver to help pry off the bezel... The rest is pretty much self explanatory. There are a bunch of screws to undo (3 different sizes) so I just got 3 plastic cups to keep track of them all. I did take some video clips, but I'll have to edit it, and not sure when I'll have time to do that... Bottom line, it's a shame ASUS dropped the ball and put in a crappy screen probably to save a couple bucks, than in my opinion, ruined an otherwise perfect machine.

That sounds great desol. I'm happy that you didn't give up on the whole laptop because of the screen like some people did. It is a great machine indeed. Looking forward to some pics of screen quality :) You got me confused again between glossy and matte! haha

Symho
07-18-2013, 10:44 AM
Watch the problem with my screen here on youtube, and then tell me if you think I'm hatin'

http://www.youtube.com/watch?v=ZLjkSNBRFAg

G74Sx screen I had was of Chi Mei also, and it has same problem! I have posted 2 times in service my PC and the second time ASUS has retired and considered non-repairable! I'm currently waiting for the refund. Congrats ASUS I see you have done a good job with this new series G!

Symho
07-18-2013, 11:29 AM
G74Sx screen I had was of Chi Mei also, and it has same problem! I have posted 2 times in service my PC and the second time ASUS has retired and considered non-repairable! I'm currently waiting for the refund. Congrats ASUS I see you have done a good job with this new series G!

...Also in the Asus's webpage it is write that the G750JX has matte anti-glare display??? It is true or not?

Anvirol
07-18-2013, 02:57 PM
...Also in the Asus's webpage it is write that the G750JX has matte anti-glare display??? It is true or not?

I've got G750JX with matte anti-glare FHD 60Hz display. I don't know about the 3D display variant.

TekNiko
08-08-2013, 08:42 AM
I'm curious what brand the screens are for those people that say the horizontal lines issue went away? I got Chi Mei 173HGE and it has the horizontal lines :(

c3141rog
08-08-2013, 12:05 PM
I also have a 173HGE.

TekNiko
08-09-2013, 09:39 AM
I'm surprised none of the reviews I read prior to buying the laptop discussed this issue.

loomitz
08-11-2013, 06:16 AM
this issue really suck, i bought mine a day ago and have the screen problem, and yes its the screen the only way to fix it is replace the screen now im searching a good seller who sends international U.U

YesNoYes-
08-11-2013, 07:29 AM
Hey guys, I'd appreciate if someone better knowing than me can help me out with some questions I have regarding screen issues: Mine is the G750JW model (non-glossy screen)-
1) I see flickering only when on battery. Once I plug-in power they are completely gone (even when looking at the screen through camera screen). Is flickering only on battery considered normal and acceptable (maybe it's an in-built feature to conserve power?) or is it still a fault? If it is faulty, doesn't this issue being solved by connecting to AC mean it's possibly a software issue and not a hardware one?
2) Is it possible to get rid of this crappy non-glossy screens even in my model (G750JW) to the same AUO V4 everyone is recommending for the G750JX?
3) Is it possible for me to upgrade my models screen to a 3D type screen? Obviously we have the right GPU (GTX 765M), but does upgrading to 3D require more hardware than just replacing the screen panel?

By the way: Gray lines were completely solved by upgrading to latest Splendid/Un-installing Splendid.
Thanks.

sgtfirewall
08-11-2013, 11:43 AM
For your information, if you have the ChiMei CMO1720 create a custom resolution in the nvidea control panel with the refreshrate on 91Hz.

say good bye flickering :cool:

YesNoYes-
08-11-2013, 12:23 PM
For your information, if you have the ChiMei CMO1720 create a custom resolution in the nvidea control panel with the refreshrate on 91Hz.

say good bye flickering :cool:

Well you nailed it- that's my display alright. Did the custom setting and it reduced flickering almost beneath what the naked eye can pick up. BUT, it didn't solve the issue as pointing a camera at the screen there is ZERO flickering while hooked to AC but while on battery you can see the flickering through camera screen. My German blood makes me pedantic, especially when it comes to crappy engineering.
I am wondering more for curiosity if slight flickering only while on battery and not AC is deliberate/conventional or is it crappy engineering on part of ASUS?
Plus, anyone who can answer my 2 other questions regarding display replacement I'll be much obliged.

sgtfirewall
08-11-2013, 12:59 PM
You can use this picture for see and test the flickering:

http://www.lagom.nl/lcd-test/inversion.php#inversion-all.png

i don't have test with AC unplug, i will try and i give you a feedback.

Edit:I don't have issue with AC power unplugged no more flickering detected.

And this is normal if you have flickering when you film with a camera your screen, i have test with my galaxy S4 the only monitor who have any flickering is my vg278h a 120hz monitor.

YesNoYes-
08-11-2013, 01:19 PM
You can use this pucture for see and test the flickering:

http://www.lagom.nl/lcd-test/inversion.php#inversion-all.png

i don't have test with AC unplug, i will try and i give you a feedback.
If it interests you:
When tested with this site I get both with and without AC slight but noticable flickering at 4b. When set my refresh rate to 100MHz I got it to flicker even a little less. Above 100MHz the display starts to malfunction.

fleks07
08-22-2013, 04:11 AM
I uninstalled Splendid Utility and updated my Graphics driver to 326.80 Beta. All my lines disappeared upon reboot. I booted Skyrim with my fingers crossed, sure enough, all gone.

YesNoYes-
08-22-2013, 07:32 AM
I can also confirm that following flecks07 reply, I updated from ASUS drivers to NVIDIA 326.80 beta and lines across display are gone- BUT, if you look closely you'll see a small squared pattern instead, in the exact areas w lines used to show. But this is much better than the lines, and I'm not sure this tiled pattern is not something any crappy matte screen will have?
PLUS- interesting change in 'pixel inversion' test regarding flickering (http://www.lagom.nl/lcd-test/inversion.php): Until these beta drivers the flickering was noticeable in images 2b and 4b. These have now STOPPED flickering, and instead 2a and 4a are now flickering. What does that tell you experts who understand something about lcd's?
Another small addition is that I can report a 1-2fps raise with new beta drivers- not that important but worth mentioning that the drivers are heading in the right direction all together.

kellhus
08-28-2013, 08:53 PM
Just to add to this thread: I'm also replacing the low quality matte screen with a glossy one. Will post my progress here later on.

saudifalcon
08-28-2013, 10:17 PM
Hey guys. I have been following this thread. I'm pretty frustrated by the poor screen quality on my G750JX as well. My biggest issue is with the flicker (refresh rate problem). I really notice this on grey backgrounds especially, which is quite noticeable since I prefer the solid grey background for my Windows Start Screen.

Can you any of you confirm that the Nvidia Beta drivers fully resolve this flicker/refresh rate problem? If so, is there any danger to running the stock GeForce drivers. I know this laptop has a custom MXM card and I don't want to cause other issues with this.

I have also noticed that a custom refresh rate of 64hz and also the 91hz mentioned, does reduce this flicker. Do those custom refresh rates affect the longevity of the screen?

I wonder as a third solution of we can get support aware of this and see if they will replace this poor screen with the higher-end 120hz glossy screen. I know that's a long shot, but it would be worth trying I suppose.

kellhus
08-31-2013, 02:49 PM
I just successfully replaced my G75VX's screen (the default 1080p matte screen from AUO) with a LP173WF1-TLA2 (1080p glossy from LG) and I've got to say that it's so much better than the grainy image that the AUO offered. Again, I understand that glossy is just not an option for some people, but I really hated the crappy shadows in my games and movies (and white backgrounds during browsing) so this is a real step up again for me.

All in all it took me 40 minutes, but that's mostly because I used crappy tools combined with the fact that I'm no technician, so someone with some more skills and proper equipment should be able to do it in 15/20 minutes or so.

saudifalcon
08-31-2013, 06:46 PM
I can confirm that running a custom 67hz or 91hz best takes care of the "flicker" problem. That doesn't fix the clarity issue many are citing. It is annoying that I need a custom refresh and that the sparkle (graininess) is as pronounced as it is.

I have a ThinkPad x220 with a Matte Screen that is not FHD and it is clear and crisp, so I know nice matte screens exist.

fleks07
09-01-2013, 09:33 PM
I just successfully replaced my G75VX's screen (the default 1080p matte screen from AUO) with a LP173WF1-TLA2 (1080p glossy from LG) and I've got to say that it's so much better than the grainy image that the AUO offered. Again, I understand that glossy is just not an option for some people, but I really hated the crappy shadows in my games and movies (and white backgrounds during browsing) so this is a real step up again for me.

All in all it took me 40 minutes, but that's mostly because I used crappy tools combined with the fact that I'm no technician, so someone with some more skills and proper equipment should be able to do it in 15/20 minutes or so.

Can you provide a link as to where you bought the gloss screen from?
Thanks!

Athletejmv
09-02-2013, 04:16 AM
Had my share of flickering screen here also. All fixed by migrating from Win 7 to Win 8. Brand new machine - G750 JW european model with GTX 765 of 2GB GDDR5, 8GB RAM, Free Dos.
It's the first time I ever get involved in a forum besides collecting info and I hope i stay along the thread. I first installed a fresh Win 7 Ultimate with a HDD Format and partitioning as I previously downloaded special Windows 7 Asus G750 drivers.
Couldn't get rid of the flickering as i've tried every possible solution presented in this thread and other threads regarding display flicker of ROG laptops. I've tried every frequency, everything except messing with the bios of this machine. As a video editor I was heart striken when I saw the issue and the very bad color rendition so I said to myself to try and install Win 8 Pro before h i start leaving a brand new machine (bought yesterday) in service. Frankly, I can say Asus got me well here. Had the MacbookPro, and a separate windows station for years in my projects. And frankly, in 2013 I cannot think of a better machine configuration for this money. So try to imagine I spent the last 6 months researching the market and I was very well aware of the flickering issue when I bought this machine. Let's say I was naive enough to think it can't happen to me.
Good game Asus. What more can I say.. I bought this machine because I was stuck in the hugely painful McPro config and in the limits of my old windows desktop. The G750 was supposed to be my real advantage at learning propperly Edius, Avid, and other editing tricks, but all that can be easily done through WIN 7. Now I'm stuck with Win 8. And I'm still going to ask for a refund if this machine makes me waste time.
So I hope others that are in my position can read this and maybe buy a powerhouse from another brand when it comes to mobility in video editing. But that means going well over 3500 euros.

Vincent, I found that 85hz got rid of the flash/flicker for myself. I hope this post helps and isn't too dated.

kellhus
09-03-2013, 08:00 AM
Can you provide a link as to where you bought the gloss screen from?
Thanks!

http://www.screencountry.com

jamespondus
09-19-2013, 10:42 AM
So which of the slossy screens for the G750JX would you recommend?

These are the options:

http://www.screencountry.com/index.php?section=products&model=G750JX&brand=ASUS&series=OTHER%20ASUS%20MODELS

Can i use the 3d 120hz screen on my "non 3d" G750JX?

Jajo074
09-21-2013, 01:41 PM
I am also looking into replacing the matte display because I think light colors looks grainy and the display is not as crisp as I would like. I had a Dell XPS 15 with a glossy display which I was very happy with so I am looking for a glossy display as a replacement.

So keep posting any display recommendations.

Longasc
12-01-2013, 09:04 PM
I am also not overly fond of the grainy CMO1720, but at least I got the "horizontal lines" issue in check, which rather seems to be a graphics driver than a hardware related issue:

Nvidia driver 327.23 for the GeForce 770M works nicely with or without Splendid. I had 331.65 installed and suddenly noticed these weird horizontal lines, only a few but noticeable ones without and tons of them with the latest "Splendid". 327.23 doesn't have the lines, if you look very closely it looks a bit like a checkerboard or thinner lines, it is basically not noticeable unless you search for it.

For now I recommend 327.23, I hope it works for you, too. :)

Edit: 331.93 BETA (27 Nov 2013) and 331.82 (19 Nov 2013) unfortunately have lines with Splendid and less noticeable but still annoying odd line-artefacts/lines without.

MatG
12-02-2013, 08:28 AM
Uninstall the "ASUS Splendid Video Enhancement Technology" helped me, so try give it a go :-)

alex_16180
12-13-2013, 10:13 AM
G750 JW 765M here- that`s how i solved the problem
When editing some photos in lightroom, i saw some horizontal lines in the shadow areas. Started to search for a solution on this forum, and, doing a clean install of older nvidia driver (had 331,now 326.80), worked for me. It`s not a panel fault,because the lines appeared in screenshots and on external monitor.
Also tested in Metro last light, lines are gone, shadows are more on grainy side,but, on full hd display you need to sit really close to see the dots.
Until new drivers will be released, this is a good solution: try older nvidia drivers

Mattcar
12-13-2013, 04:13 PM
What I have while watching movie or playing Mechwarrior online is straight horizontale line toward the middle of my screen. I tried uninstalling Splendid, upgrading to win 8.1 and getting the latest drivers for nvidia experience, nothing helped. I don't have this problem while on facebook and other stuff like that. only when playing games and wathching movies. Really annoyed witht this, I paid good money to get top quality and I feel like my old 300$ computer is better then this laptop.

Its not like the flickering I saw from a post here. Its really like 1 or 2 lines in the middle. I tried it connected on my flat screen and same thing so I don't think its my screen causing this.

I contacted nvidia tech support and the guy told me to download those drivers : http://www.nvidia.com/download/driverResults.aspx/70740/en-us those are the 331.93 BETA. he told me that it would solve the issue.

Thing I just read here that the 331.93 won't solve it. Damn I am starting to really hate this computer and feel like I should have got the MSi .

Also I get around 35 to 46 FPS while playing MWO. I expected this computer to get more fps than this but I might be wrong.

hmscott
12-13-2013, 05:05 PM
What I have while watching movie or playing Mechwarrior online is straight horizontale line toward the middle of my screen. I tried uninstalling Splendid, upgrading to win 8.1 and getting the latest drivers for nvidia experience, nothing helped. I don't have this problem while on facebook and other stuff like that. only when playing games and wathching movies. Really annoyed witht this, I paid good money to get top quality and I feel like my old 300$ computer is better then this laptop.

Its not like the flickering I saw from a post here. Its really like 1 or 2 lines in the middle. I tried it connected on my flat screen and same thing so I don't think its my screen causing this.

I contacted nvidia tech support and the guy told me to download those drivers : http://www.nvidia.com/download/driverResults.aspx/70740/en-us those are the 331.93 BETA. he told me that it would solve the issue.

Thing I just read here that the 331.93 won't solve it. Damn I am starting to really hate this computer and feel like I should have got the MSi .

Also I get around 35 to 46 FPS while playing MWO. I expected this computer to get more fps than this but I might be wrong.

It could be tearing artifacts. If you don't see the lines except in certain games, try setting vsync on for the game / and in the Nvidia 3d settings for that game (or globally). Tearing artifacts happen when you exceed the 60 hz refresh rate of the screen - like FPS greater than 60.

If you have a Chi Mei screen you can also try setting the refresh to 85-100hz as a custom resolution/refresh rate in the Nvidia Control panel - you can set the Nvida vsync on for the game, but some games are fixed at 60hz vsync.

Try one step at a time and let us know if it helps.

Mattcar
12-13-2013, 06:40 PM
It could be tearing artifacts. If you don't see the lines except in certain games, try setting vsync on for the game / and in the Nvidia 3d settings for that game (or globally). Tearing artifacts happen when you exceed the 60 hz refresh rate of the screen - like FPS greater than 60.

If you have a Chi Mei screen you can also try setting the refresh to 85-100hz as a custom resolution/refresh rate in the Nvidia Control panel - you can set the Nvida vsync on for the game, but some games are fixed at 60hz vsync.

Try one step at a time and let us know if it helps.

Thanks for the info I will try that tonight.

But while playing the game, I see my FPS are at around 35 to 45 FPS max. not greater than 60

hmscott
12-14-2013, 05:44 AM
Thanks for the info I will try that tonight.

But while playing the game, I see my FPS are at around 35 to 45 FPS max. not greater than 60

Ah, also uninstall Asus Splendid, and go into the control panel Display, and set your desktop size to 100% on Windows 8.0 or earlier, or move the slider all the way to smaller on 8.1.

If you are only getting 35-45fps, turn off some eye candy, like anti-aliasing - etc - and get your frame rate up above 60 fps. I was thinking you were over 60 fps - you want to run near the refresh rate of the screen - if you raise the refresh of the screen try to raise your fps too.

Cello
12-24-2013, 12:33 AM
it is ridiculous... buying a 1800 euros laptop and having those bad lines everytime some dark spots are on screen!!!! Asus should verify the problem and fix it, whatever it is and if it is fixable!! For now I will try the updates that they put out here on this thread but if it doesn't work I will start going through all the RMA ****.... I can't believe this is happening!! And then somebody from ASUS comes to this post just to say that there are many happy users???? Is that it??? Is that how the problem will be treated like????

aouellet
12-26-2013, 04:18 AM
G750JX 16 Gigs ram with the GTX770m video with 3 gigs ram.
Got it thru Tiger Direct from the US into Canada to get the latest CPU, GPU and hardware.
So far no problems to report.

Running Window 8.1
All the latest drivers and bios update done.
Splendid utility is running.
Video drivers updates directly from NVidia using NVidia GeForce Experience, running 331.82

Stable good screen resolution, colours are good, no flickering and no lines.
Works extremely well with 3D solid modeling software, video applications and my games.

The only hardware change I did was adding an 256 Gigs SSD drive and moving over the operating system to it.
Other than getting used to Windows 8 and how to do my setting.
Good networking capabilities, boot fast and deliver a solid performance for my needs.:):D

Cello
12-28-2013, 06:04 PM
G750-JH here. Not anything to do with the versions from the beggining of the post (bestbuy). Mine was bought in France.
GTX-780M
16 GB
256 GB SSD + 1TB HD
Core i7-4700HQ at 2.4GHz
Windows 8.0 64 all drivers updated
Installed all fixes including the color fix pointed on this post at page 11 (if i remember well)

I STILL HAVE THOSE HORRIBLE LINES ANNOYING ME! WHAT NOW ASUS???

hmscott
12-29-2013, 05:00 AM
G750-JH here. Not anything to do with the versions from the beggining of the post (bestbuy). Mine was bought in France.
GTX-780M
16 GB
256 GB SSD + 1TB HD
Core i7-4700HQ at 2.4GHz
Windows 8.0 64 all drivers updated
Installed all fixes including the color fix pointed on this post at page 11 (if i remember well)

I STILL HAVE THOSE HORRIBLE LINES ANNOYING ME! WHAT NOW ASUS???

Did you file a detailed Technical Inquiry with Asus? They aren't playing these games all day, well most aren't, and need feedback when problems come up like this. Venting into the forum likely does nothing except get suggestions of solutions that have worked from others.

If you want Asus to fix it, or better yet, Nvidia, then file bugs with photos, recreate-able examples, etc.

I am not just speaking to you Cello, it is everyone that comes across an annoying visual anomaly on the laptop that they only see on the built-in screen, on an external screen, but not on another computer with an Nvidia card.

neuerkunde
12-29-2013, 02:58 PM
Hi everyone.
I just got my G750 JX. I trusted the reviews on that model and the hardware seemed perfect for me.

But after the first minutes with the G750 I realized the quite common "vertical lines" on my screen. It's a pain to look at!
I am willing to return it, as I am so disappointed.

For the ones with similar issues I can post my specs, and what I've done to improve it a little bit (but still it's bad enough to return the G750):mad:

I have the G750JX with AU Optronics Display [Model: AUO219D]
You can use HWINFO64.exe (http://www.hwinfo.com/download.php) portable to see what display you have

Long testing to improve finished with following results:
1.) increase the refresh rate from 60Hz to 70Hz - picture gets a bit smoother. Lines still there, but let's say more blurry now.
2.) Windows color calibration - increse the gamma - picture gets darker in general. Lines are less noticeable than before
3.) uninstalled Splendid - color temperatures changed, but no differences concerning the lines
4.) reduced brightness to ~75% - again everything is a bit darker, lines are less noticeable.

As mentioned the lines still exist, and I would love to see a solution for it.

A friend of mine got the G750 JH, and has exactly the same display (AU) and the same issues with the vertical lines.

The picture Pierre990429 posted shows it quite well:

http://i169.photobucket.com/albums/u229/pierre_67/Skyrim_menu_smoke_zps36061de5.jpg

hozer
12-29-2013, 03:50 PM
I have the G750JW-DB71 model and I have the horizontal lines.

I would suggest that you go get the latest and greatest drivers from nVidia. Get the nVidia 665m video drivers. It just may fix your problem if you have not done that already. Just a suggestion.

blacknemo
03-09-2014, 03:17 PM
I got the same issues mate i am in perth wa i gunna ring up ask for a refund **** asus laptops

hmscott
03-09-2014, 10:16 PM
I got the same issues mate i am in perth wa i gunna ring up ask for a refund **** asus laptops

Did you do a clean install of the latest Nvidia driver from Nvidia directly? There have been fixes for rendering in dark/grey areas. I don't have the problem, but for those that do they say it makes it better.

Which model do you have? JW, JX, JH, and which screen? Chi Mei, AUO, or Samsung?

KoolASUS
03-10-2014, 10:31 PM
The latest Nvidia don't fix it, but use a "trick" : no more lines indeed, but a "grid" instead.

hmscott
03-11-2014, 05:24 AM
The latest Nvidia don't fix it, but use a "trick" : no more lines indeed, but a "grid" instead.

KoolASUS, so is it "better" with the new pattern?

KoolASUS
03-11-2014, 11:27 AM
well, it's different : instead of seeing sometimes in specific (dark) areas the lines, you see always and everywhere this dithering effect (like the old 256 color GIF images , or playing 3D games in 16bit depth - remember the old 3Dfx cards : the alpha-blending - I think that's how it is called - was like this)

so, for me, it's worse. I'm still on 311.83

veracocha
05-26-2014, 07:36 AM
Hi ,

Is this problem only on JX series ? I want to buy this model but I'm Confused ! :(

http://www.amazon.com/G750JM-DS71-17-3-inch-Gaming-GeForce-Graphics/dp/B00IKF2H12/ref=sr_1_1?ie=UTF8&qid=1401090048&sr=8-1&keywords=asus+g750

hmscott
05-26-2014, 08:22 AM
Hi ,

Is this problem only on JX series ? I want to buy this model but I'm Confused ! :(

http://www.amazon.com/G750JM-DS71-17-3-inch-Gaming-GeForce-Graphics/dp/B00IKF2H12/ref=sr_1_1?ie=UTF8&qid=1401090048&sr=8-1&keywords=asus+g750

veracocha, it has been on none of the G750JW/JX/JH's that I have owned, or seen. I haven't seen this on any G750 screens, Chi Mei or AUO. It appears to be an anomaly in the vision of the people that see it, or from their point of view, an anomaly in the vision of the rest of us that don't see it :)

If you stick your eyes close to any screen, the image will break down into individual elements and patterns, like you see in clouds in the sky, and some people see a regular pattern, vertical or horizontal that attracts their attention away from the whole - fixation onto the pattern instead of the image.

If you haven't had this problem before, you probably won't have it with the G750 screen.

You can always return the G750 in the return period, and most people don't notice anything, so give it shot, and let us know how it works out for you.

Dandil
06-02-2014, 05:05 PM
Hi;
My dissapointement with the rog750JW is reading on asus website : Its screen is NVIDIA® 3D Vision™ compatible and supports active shutter and NVIDIA® 3D LightBoost™ technologies. Which in the case of the machine i did buy complete lie !!!!

hmscott
06-03-2014, 08:48 AM
Hi;
My dissapointement with the rog750JW is reading on asus website : Its screen is NVIDIA® 3D Vision™ compatible and supports active shutter and NVIDIA® 3D LightBoost™ technologies. Which in the case of the machine i did buy complete lie !!!!

You didn't buy what you thought you bought, so return it, and find what you want, and buy that :)

Treadstone71
06-04-2014, 06:26 PM
So I am the new owner of a G750JS (GTX 870M variant). Before that I owned a G73SW for almost four years and loved it - zero complaints. I like the G750 however, as many are noting here - the matte screen is total crap. I don't have any of the vertical or horizontal lines that others seem to be contending with. What I do have is incredibly ****ty vertical viewing angles. I have to play games with the screen tilted towards me in order to see any dark spots correctly in the game. Otherwise, they simply become washed out pitch black.

This is seriously irritating. I am perfectly willing to upgrade to a glossy LCD, but it seems that the B173HW01 V.4 model is out of stock everywhere. Is it ok to use the V.5 model? There is a glossy version listed here:

http://www.screencountry.com/index.php?section=products&part_number=B173HW01 V.5

Any help or input would be much appreciated!

Thanks