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Donald_W
08-09-2011, 06:03 PM
I have an issue with my notebook's touchpad. Looks like it doesn't work properly, when I slide finger on it there is no cursor response. Situation happens quite often, tried various settings in Synaptics but the problem remains.

xeromist
08-09-2011, 07:46 PM
So is the issue intermittent or it never works? There is a function key to disable the touchpad so if it just doesn't work at all you may want to try toggling that.

CheCheN
08-09-2011, 08:17 PM
I have simmilar issue on my G53SW. When using touchpad in 10% usage time it moves randomly cursor. You cannot predict what will happen to it. It is very frustrating.
Is there any fix for that?

xeromist
08-09-2011, 08:41 PM
Could be the same issue as the 73 touchpad issue (stickied in this forum). But the first thing I would do is make sure that you have the latest touchpad drivers:
http://www.asusrog.com/forums/showthread.php?1150-G73-74-53-Series-Driver-and-Application-Reference

The fix for the 73 is removing the tape and adhesive from the back of the touchpad but that requires surgery so try everything else first.

CheCheN
08-09-2011, 10:56 PM
Could be. I will upgrade to the newest drivers and see any change.
But what is also strange is the keyboard, when I write fast it inputs some random key configurations like alt+tab. So everytime I have to write something longer for 100% I will have such situation.
For sure computer is malware free, so it has to be some driver/hardware problem, maybe Im not alone with that?

Donald_W
08-10-2011, 09:33 AM
This issue is intermittent, sometimes touchpad works (just need to push finger harder). For example I can slide my finger from left to right and it's "fine" (quite slow), and with the same force I try to slide it from right to left and it doesn't work.

I have latest Synaptics package installed, got Windows 7 64 bit as OS.
For 73 series issue, do you mean this (http://www.asusrog.com/forums/showthread.php?883-Troubleshooting-ASUS-G73-Touchpad-Problems) thread?
Can you provide G53SW versions of BIOS update and drivers?
Will I need to uninstall latest drivers (which doesn't work fine for me) and install old ones?

This whole situation is annoying, I should get all things working well just out of the box.

Edit:
"There is a function key to disable the touchpad" - I'm not paying for the things that doesn't work. If I had broken display should I use monitor? That doesn't solve a problem.

xeromist
08-10-2011, 04:15 PM
I was referring to the function key if it wasn't working at all. This is a feature included for people that want to use a mouse and don't want the touchpad to be active. Since yours does work from time to time it clearly is not an issue with the function key.

The latest recommended touchpad drivers for the G53SW are on it's ASUS page:
http://www.asus.com/Notebooks/Gaming_Powerhouse/G53SW/#download

Those may already be installed but I don't know for sure. Compare the versions. And as to uninstalling, I would recommend it before installing a new driver. Occasionally old drivers leave files or settings that don't get replaced when another driver is installed and can cause problems.

Is this laptop a new purchase? If you can still take it to the dealer I would complain and ask for them to fix or exchange it so that you don't have to.

Donald_W
08-17-2011, 08:48 PM
Updated BIOS, reinstalled drivers and nothing changed. My notebook is a new purchase, but I don't have time to request a new notebook - I need a computer for my everyday work.

What about fixing touchpad by myself?

This whole situation is just outrageous. ASUS shouldn't sell broken notebooks for such price.

xeromist
08-17-2011, 09:57 PM
You have two options for physical repair on the touchpad:

Opening up the laptop to remove the tape *and* residue from the back of the touchpad. Many have reported this as a successful fix for ASUS touchpads. Use alcohol to gently remove any residue left behind.

Opening up the laptop and completely replacing the TP. There are replacements available at several web stores and people have also reported success. This of course would cost money out of pocket so not everyone wants to jump for that.

As to selling broken notebooks, I agree and so does ASUS. That's why they offer RMA, to fix what goes wrong in the few among thousands upon thousands of units that they will sell of each model. Not every unit has problems and not all are perfect, just as with any other consumer products. If they were to individually test every single one with the detail of a new owner the cost would be astronomical and it would be reflected in the sticker price. Personally I'd rather they did enough testing to make sure that the products are not DOA, offer RMA, and I'll take my chances on the rest so that I can have a reasonable price.

Donald_W
08-18-2011, 01:20 PM
Thanks for the extensive answer. Do you have any links to tutorials for the first solution?
I prefer to do this with help, so I won't break my notebook.

xeromist
08-18-2011, 05:41 PM
Nothing specifically about the tape but here is a video on disassembly.
http://btoforums.com/showthread.php?p=16375

I'll ask the notebook moderator about your problem and we'll see if there are any other solutions before you have to crack it open.

nico
09-07-2011, 03:44 PM
Hi,

I have a similar issue on a G53JW. I bought it in december 2010, and issues started about 1 month after...
The touchpad was working strangely as you mention it and even some times it wasn't working at all (and not recognised by windows in the peripherals list).
The issue then occured more and more, I could'nt work with the touchpad anymore...
Every BIOS, driver updates have been made as they were released...

finally I asked for an RMA in June, they changed the touchpad itself.
I got my G53 returned in July, the touchpad worked fine for about 2 hours....
Then it started again to work strangely until it doesn't work at all...

Some times when I restart the computer the touchpad is recognised and works for about ten minutes and then nothing more....

I'm trying to find a solution, because I'm afraid another RMA would bring the same result : touchpad change - 3 weeks without the computer - 2 hours of touchpad use before the issue happens again...
And this game can last until my waranty ends...

If you have any solution, I'll take it =)

(PS : it's a french version of the laptop, WIN 7 64, everything's up to date)

xeromist
09-07-2011, 04:16 PM
Your TP not showing up in the device manager is a different problem, possibly with the motherboard. Does anything else disappear from the device manager? I'm afraid if the device is disappearing you will probably need to RMA unless you want to open it and work on it yourself.

nico
09-08-2011, 12:15 PM
Hi,

Only the touchpad disappears from the Device Manager. It has two behavior
Touchpad present in Device Manager and Synaptics Tray Icon and the touchpad is working strangely, moves are not reproduced well, sometimes it moves alone and also the same issue with left and right click button.
Most of time, touchpad is not in device manager and the synaptics tray icon is not loaded (as the tray application is obviously not loaded...)

I've already done a RMA in June, I'm afraid that they again change the touchpad if I ask for a RMA, again 1 month without computer and my warranty will be void in december...

nico
09-08-2011, 12:15 PM
Hi,

Only the touchpad disappears from the Device Manager. It has two behavior
Touchpad present in Device Manager and Synaptics Tray Icon and the touchpad is working strangely, moves are not reproduced well, sometimes it moves alone and also the same issue with left and right click button.
Most of time, touchpad is not in device manager and the synaptics tray icon is not loaded (as the tray application is obviously not loaded...)

I've already done a RMA in June, I'm afraid that they again change the touchpad if I ask for a RMA, again 1 month without computer and my warranty will be void in december...

xeromist
09-08-2011, 07:43 PM
Some people's issues with the touchpad cursor jumping around have been traced to the tape, and specifically the adhesive of the tape, being conductive. This doesn't really explain it completely disappearing from the device manager though. I think that they just weren't able to reproduce the problem when you sent it in which is why you didn't really get a fix. Do you know for sure that they actually changed the touchpad?

nico
09-09-2011, 08:20 AM
Hi,

Yeah, on the repair center document, they told that the touchpad unit was changed. My laptop stayed away 1 month because they had to order the touchpad unit which they hadn't in stock...
Anyway, I'll ask for a new RMA, I hope that seeing the previous RMA they'll make a correct investigation to fix it definitly...
I quite desappointed by this machine, a friend if mine bought a g73 and also had to call for an RMA after 1 month, on his one, the graphic card wass badly installed and had some heating issue (PC shut freezes during games). I thought this was a high end serie with almost no issue...
I'll tell about my RMA result.

Anyway you're right, my issue is not linked to the tape, i won't try this fix...
Thanks again