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View Full Version : Just bought G750JW-DB71-CA; already regretting it. Help with specific model info pls.



PPanda
06-28-2013, 10:20 PM
Hello Asus and Asus owners,

I recently found myself in the market for a gaming/producing laptop after selling my 2010 imac for cash.

After a few days of grueling comparison shopping I had it narrowed down to either the MSi GT70 2OC or the Asus ROG g750jw.

I bought the g750jw in the end because I assumed Asus would have a better build quality over MSi. Also, the 1 year accidental damage warranty was appealing.

It was supposed to come into the shop today but was held up in shipping and I won't get it now until after Canada Day.

After reading this forum I am regretting my decision already. The locked bios and lack of windows support is disappointing; the issues with the screen and gpu issues are devastating. Am I to expect a faulty unit? Should I even bother opening it, or try to return it immediately?

There is conflicting information here and elsewhere about what models are affected by ask these issues. Since I got the 12gig ram jw and not the 8gig best buy jw am I going to be pleasantly surprised Tuesday when my laptop has a nice screen, or are ask the jw models faulty?

In the thread about the horizontal lines a Asus representative said the jw and jh models are indeed faulty and need new lcds ? Or am I misunderstanding? Does this mean I will need to rma my laptop to have the new, functional, installed?

Uhg what a nightmare, I can't afford to be out $1800 CAD and empty handed.

can anyone advise me how to proceed? Have I been had?

I'll post here in this thread a detailed video or the product when it arrives, paying attention to any problems with the display, assuming it's worth opening the box.

Sincerely,
Panda

Shawnnepc
06-29-2013, 01:38 AM
Please realize that this is more or less a support forum and it's expected for users to come here posting their issues. It's highly advisable not to base your purchasing decisions solely on a support forum (It's pays to be mindful of course)

There's plenty of end users that are perfectly happy with their units and experience none of the issues that have been raised so far.

It also appears that the majority of the issues have been isolated to the Best Buy models(Which you don't have). There also appears to be a fix by removing the Splendid video utility.

The screen replacement is likely due to supplier. If I had to guess ASUS used their remaining supplies from the G75 models in the current G750. There's no indication that the screens are 'faulty' otherwise the production would have been halted and a recall issue. It's also possible that Best Buy chose a lower quality screen in order to keep their models cost down.

If you do have any trouble at all feel free to post on the forum and we'll get it buttoned down for you.

I hope you enjoy your product and welcome to the ROG community!





Hello Asus and Asus owners,

I recently found myself in the market for a gaming/producing laptop after selling my 2010 imac for cash.

After a few days of grueling comparison shopping I had it narrowed down to either the MSi GT70 2OC or the Asus ROG g750jw.

I bought the g750jw in the end because I assumed Asus would have a better build quality over MSi. Also, the 1 year accidental damage warranty was appealing.

It was supposed to come into the shop today but was held up in shipping and I won't get it now until after Canada Day.

After reading this forum I am regretting my decision already. The locked bios and lack of windows support is disappointing; the issues with the screen and gpu issues are devastating. Am I to expect a faulty unit? Should I even bother opening it, or try to return it immediately?

There is conflicting information here and elsewhere about what models are affected by ask these issues. Since I got the 12gig ram jw and not the 8gig best buy jw am I going to be pleasantly surprised Tuesday when my laptop has a nice screen, or are ask the jw models faulty?

In the thread about the horizontal lines a Asus representative said the jw and jh models are indeed faulty and need new lcds ? Or am I misunderstanding? Does this mean I will need to rma my laptop to have the new, functional, installed?

Uhg what a nightmare, I can't afford to be out $1800 CAD and empty handed.

can anyone advise me how to proceed? Have I been had?

I'll post here in this thread a detailed video or the product when it arrives, paying attention to any problems with the display, assuming it's worth opening the box.

Sincerely,
Panda

alucasa
06-29-2013, 05:46 AM
I have the same G750JW-DB71-CA, bought from NCIX. I've had it for about 4 days now. No issues or whatsoever.

Also do remember that those who have problems will always be louder than those who are happy with their units. Happy ones will hardly post to make sure that the world knows they are happy. Unhappy ones, however, need to vent.

While I find it regrettable that G750 is un-upgradable machine, I eventually chose this one over Lenovo Y510p and MSI Haswell GE60. The build quality was on a different level and I never upgrade CPU and GPU on laptops anyway. I'd rather buy new ones regularly every 3 years or so.

Xbcxbc
06-29-2013, 04:14 PM
I have the G750JW-DB71 (bought in the US). It's not a bad laptop so far but don't expect a pleasant surprise when you get it. The 5400 RPM hard drive kills all performance this - otherwise decent - laptop has.

I maxed out the memory, moved the OS to an SSD and put in a secondary 7200 RPM hard drive - now the machine is great (for my purposes, anyway). It's pretty involved to put in the memory - it should've been a lot simpler, even if the chassis would've been bigger because of that. There's no recovery media so you'll have to keep some kind of backup of the OS partition (I kept the original HDD in a bag).

As a positive, the screen is matte, not glossy. Once I removed the Asus Splendid utility the horizontal line issue was solved and black is proper black now.

Windows 8 is all right so far but you'll have to decide for yourself - I had to do quite a bit of tweaking to get it close to how I like it (and it's not exactly how I'd like it). It's tolerable, though.

So the laptop is decent in my opinion but there are a number of negatives that will all play a role when I buy my next computer.

PPanda
07-03-2013, 05:16 AM
Thank you all for your responses. I appreciate the input.

Windows 8 is actually pretty cool eh? or maybe i just like learning new tech/software!

Anyways, yeah there is definately something wrong with the LCD on all JW models.

My model, G750JW-DB71-CA, also suffers from yellowish horizontal lines on black screens. Cranking gamma hides he issue but then...you hahave ridiculous gamma settings...

Uninstalling VGA drivers seems to make the issue show up more on dark reds than blacks... weird...

Either way, what a brutal rip off of a screen. I'm looking to get it replaced with a JX/JH model.

Xbcxbc
07-03-2013, 01:50 PM
Windows 8 is actually pretty cool eh?

That's a massive overstatement. It's tolerable.

Myk SilentShadow
07-03-2013, 02:19 PM
That's a massive overstatement. It's tolerable.

Barely tolerable more like it

chrsplmr
07-03-2013, 04:15 PM
Shawnnepa+ Exactly.

Best of Luck OP .. Welcome to ROG .. Personally I'm hop'n your pleasantly delighted.
An SSD upgrade will be the cherry on top. Enjoy.c.

DeltaActual
07-03-2013, 04:19 PM
Hello Asus and Asus owners,

I recently found myself in the market for a gaming/producing laptop after selling my 2010 imac for cash.

After a few days of grueling comparison shopping I had it narrowed down to either the MSi GT70 2OC or the Asus ROG g750jw.

I bought the g750jw in the end because I assumed Asus would have a better build quality over MSi. Also, the 1 year accidental damage warranty was appealing.

It was supposed to come into the shop today but was held up in shipping and I won't get it now until after Canada Day.

After reading this forum I am regretting my decision already. The locked bios and lack of windows support is disappointing; the issues with the screen and gpu issues are devastating. Am I to expect a faulty unit? Should I even bother opening it, or try to return it immediately?

There is conflicting information here and elsewhere about what models are affected by ask these issues. Since I got the 12gig ram jw and not the 8gig best buy jw am I going to be pleasantly surprised Tuesday when my laptop has a nice screen, or are ask the jw models faulty?

In the thread about the horizontal lines a Asus representative said the jw and jh models are indeed faulty and need new lcds ? Or am I misunderstanding? Does this mean I will need to rma my laptop to have the new, functional, installed?

Uhg what a nightmare, I can't afford to be out $1800 CAD and empty handed.

can anyone advise me how to proceed? Have I been had?

I'll post here in this thread a detailed video or the product when it arrives, paying attention to any problems with the display, assuming it's worth opening the box.

Sincerely,
Panda

Already regretting it? Come on Panda, at least , receive your lappy first. Just saying.

Monsta
07-04-2013, 03:40 AM
Hi all, I'm new here. Just wanted to say I'm kind of in a similar position to the OP, except I live in a country with no official Asus dealership, I had to order the thing internationally, so if there is a problem with it when it arrives it will take a lot of time and money to solve.

I'm really, really hoping that everything turns out OK, but all these issues being reported have me seriously worried. I don't understand why such a big manufacturer would put out a product without finding these issues before they get to customers. It's very disappointing to me. Still, fingers crossed everything will work out ok, and I'll be sure to post some feedback when it arrives, whether it be good or bad.

Cheers all.

PPanda
07-04-2013, 04:17 AM
So definately install the 311.59 GPU drivers off the ASUS support website, absolutely helps with the display.

However, the lines are still there.

Also, buy a SSD and install.

Those two steps bring this computer from a 2/10 to a 6/10 (better than average). Still, I paid for a 9/10+ gaming rig...

Arif013
07-04-2013, 06:23 AM
Dude so sorry, was in the same boat. my g75vx was a paper weight for 2-3 weeks, until I got win7 up and running. CAD and games don't mean anything to people here. Top of the line gaming rig...if you can get it to work! They or should I say Marshall@asus killed my thread about getting better support. I wouldn't hold my breath over support...they are working on the G850 now and since you already bought it, you are not a priority. WE PAY NO SAY. Jonny Jonny Jonny, too many yes men around you...better start listening to your pissed customers.

I am also very sorry about all the phonies posting...it works great, your just so stupid, you can't make it work. CAD and Games are just for children anyway(insert sarcasm here). You will all eventually pay for your deceit.

I hope some one can help you get up and running without resorting to hacked or bootleg drivers. I cross my fingers for ya.

See if u can roll back an OS to solve your probs. Just a thought. Good Luck

PPanda
07-04-2013, 07:47 AM
Thanks for the words bud, I'm not feeling like re-installing everything just yet though.

So some new good and bad.

Good: Played Metro LL on Ultra with 35+ fps throughout. Exceeds my expectations.

Just ran 3dMark13 and got 2300 on Fire Strike.

Bad: CPU reads ~90C after benchmark and I still am not hearing the fans rev up.

Question: How can I set the fan speeds higher?

BobbyCannon
07-04-2013, 01:17 PM
That's a massive overstatement. It's tolerable.

I absolutely love Windows 8. I'm not sure why anyone wouldn't. Especially anyone power hungry. Windows 8 is the fastest Windows ever release.

Unenbatzogsokh
10-21-2013, 10:23 AM
I buy New G750JW but LCD monitor have flicker lines. How to fix it. Please help me

DeltaActual
10-21-2013, 12:47 PM
I buy New G750JW but LCD monitor have flicker lines. How to fix it. Please help me
Download and install latest Asus Splendid Utility, see if it helps.



I absolutely love Windows 8. I'm not sure why anyone wouldn't. Especially anyone power hungry. Windows 8 is the fastest Windows ever release.
Make it 8.1:)

quantump8
11-11-2013, 03:32 AM
I absolutely love Windows 8. I'm not sure why anyone wouldn't. Especially anyone power hungry. Windows 8 is the fastest Windows ever release.


You must have not used Win 2000. That was the fastest OS.

Maxter
11-11-2013, 07:05 PM
Relax guy... this is a good buy. All the issues you mentioned have been solved (all software). The BIOS is not locked. You just have to press "DEL" button before the ASUS ROG symbol appears (some people just don't know how to enter BIOS - better leave it like that). Screen issues are solved by eiter uninstalling Splendid or installing the latest version that came out on October. No GPU issues (if you have the latest drivers from ASUS or nVidia). I have the BestBuy model (8 RAM). Haven't seen 1 issue yet, aside from the fact that it makes me want to game instead of work.

nvan7891
12-08-2013, 12:58 PM
until after Canada Day.

Heh, I chuckled. And I thought Columbus day was a stupid holiday.

cheatermclaggin
12-08-2013, 01:50 PM
the only thing different between the best buy version and the version you buy online for 100 bucks more is you get 4 gigs more memory for 100 bucks more and the issuance instead of 2 years is 1 year. Other then that the jw models are identical . I have a jw model the display can have really pretty picture you just have to remove splendid app and then turn the refresh rate up to 85 but not higher then 100. that solves all the problems with the screen the whole screen issue is with all jw models. Go throw the forums and read about it you will see all different model numbers with the screen issue.

l2apsux
12-13-2013, 11:39 PM
unplug your charger. press ctrl alt delete. look at clock speeds.


ive got wieless card issues...........................no more than 3mb dl and like 1 ul.....bottleneck. ethernet card functins perfect tho. 21.mb dl =}

jedikitty
02-20-2014, 06:47 AM
That's a massive overstatement. It's tolerable.

Greetings!
First off, I totally agree on the "tolerable", or even "barely tolerable" statement when it comes to Windows8. Having said that... I have searched high and low for the chipset connectivity driver(s) for a brand new ASUS G750JW-DB71-CB.
This is my sister's notebook, and I am trying to help her with the "Windows 8 problem", by upgrading the machine to Windows 7, of course :)

Everything went seemingly ok with the disabling of that retarded UEFI, unlocking the BIOS, loading up Windows 7 from a brand new, licensed disk, and getting the basics for the Mobile Intel HM87 Express chipset. All good except for one thing... NO CONNECTIVITY! At all :( No wireless, no wired, nothing... The Dev Man shows "Other devices" (Ethernet controller, Network controller, PCI Simple Communications controller, and USB controller, but they have NO driver associated to them... although the USB ports do work just fine).

Going back to original Win 8 is not an option because I turfed all those partitions that had anything to do with Win 8, and formatted it as one drive (well, one C:\ and one E:\ as the drive was split into 0 and 1, so I consolidated these for programs and data respectively).

For the life of me I cannot find any deeper detail as to what driver I need to get the machine to see the network. Without it, this is basically a one good looking paperweight. I found some reference to a BCM20702A0 but it did not work. Also tried PROWinx64.exe; also did not work... Can anyone point me in the right direction? VERY much appreciated!!!
----------------------
edit:
Just found this one: http://www.driverscape.com/download/qualcomm-atheros-ar8171-8175-pci-e-gigabit-ethernet-controller
and it works great; the network adapters now list two Bluetooth devices and one Qualcomm Atheros AR8171/8171 PCI-E Gigabit ethernet controller (NDIS 6.20), so I've got a basic connection going (whew!)
But the other "other devices" are still showing no drivers. Darn... Ideas, please.