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View Full Version : Asus G74sx powers off during gaming



senjp
07-05-2013, 02:58 AM
Hi, I bought my g74sx and it randomly powers off then on when I'm playing games.
GPU idles at 40C and gets to 55C under load
CPU and other temps dont go above 50C
My graphics driver is updated
If anyone can help identify the issue it'd be great.

Heres a diagnostic thing i got from Game Booster:
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01 - Operating System
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0101 - Operating System : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : BIOS Date: 09/23/11 16:59:53 Ver: 04.06.03
0104 - Processor : Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
0105 - Memory : 8192MB RAM
0106 - Available OS Memory : 8170MB RAM
0107 - Page File : 2765MB used, 13571MB available
0108 - Windows Dir : C:\Windows
0109 - DirectX Version : DirectX 11
0110 - DX Setup Parameters : Not found
0111 - User DPI Setting : Using System DPI
0112 - System DPI Setting : 96 DPI (100 percent)
0113 - DWM DPI Scaling : Disabled
0114 - DxDiag Version : 6.01.7601.17514

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02 - Processor
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0201 - Caption : Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz x8 ~2201MHz
0202 - Current Clock Speed : 2201MHz
0203 - L1-Cache : 32.00 KB
0204 - L2-Cache : 256.00 KB

----------------------------------
03 - Video Adapter
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0301 - Card Name : NVIDIA GeForce GTX 560M
0302 - Manufacturer : NVIDIA
0303 - Chip Type : GeForce GTX 560M
0304 - DAC Type : Integrated RAMDAC
0305 - Device Key : Enum\PCI\VEN_10DE&DEV_1251&SUBSYS_204A1043&REV_A1
0306 - Display Memory : 4047 MB
0307 - AdapterRAM : -2147483648 Byte
0308 - Current Mode : 1600 x 900 (32 bit) (60Hz)
0309 - Monitor Name : Generic PnP Monitor
0310 - Driver Name : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
0311 - Driver Version : 9.18.0013.2049
0312 - Driver Language : English
0313 - DDI Version : 11
0314 - Driver Model : WDDM 1.1
0315 - Driver Beta : False
0316 - Driver Debug : False
0317 - Driver Date : 6/21/2013 05:06:36
0318 - Driver Size : 15144928
0319 - VDD : n/a
0320 - Mini VDD : n/a
0321 - Mini VDD Date : n/a
0322 - Mini VDD Size : 0
0323 - Device Identifier : {D7B71E3E-5111-11CF-F27B-47001CC2C435}
0324 - Vendor ID : 0x10DE
0325 - Device ID : 0x1251
0326 - SubSys ID : 0x204A1043
0327 - Revision ID : 0x00A1
0328 - Driver Strong Name : oem32.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section1 99:9.18.13.2049:pci\ven_10de&dev_1251&subsys_204a1043
0329 - Rank Of Driver : 00E00001
0330 - Video Accel : ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
0331 - Deinterlace Caps : *if this is important ask because it made my message too long*
0332 - D3D9 Overlay : Supported
0333 - DXVA-HD : Supported
0334 - DDraw Status : Enabled
0335 - D3D Status : Enabled
0336 - AGP Status : Enabled
0337 - Notes : No problems found.

0338 - OpenGL : 6.1.7600.16385 (win7_rtm.090713-1255)


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12 - Event Log
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1201 - Time : 7/4/2013 12:31:43 PM
1202 - Source : Application Hang
1203 - Description : The program Integrator.exe version 3.5.0.121 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: da0
Start Time: 01ce785234af9e35
Termination Time: 6
Application Path: C:\Program Files (x86)\Glary Utilities 3\Integrator.exe
Report Id: 981249e4-e462-11e2-9589-14dae9424985

1201 - Time : 7/4/2013 9:04:37 AM
1202 - Source : BugSplat
1203 - Description : This event has been logged by the BugSplat crash reporting library (http://www.bugsplatsoftware.com) in partnership with your vendor lol_beta_riotgames_com. A crash report from the application 'LOL_Public' has been successfully logged into the BugSplat database with id=73062596. Please contact your vendor for more information.

1201 - Time : 7/3/2013 10:40:52 PM
1202 - Source : SideBySide
1203 - Description : Activation context generation failed for "c:\program files (x86)\glary utilities 3\Native\wxp_x86\RegBootDefrag.exe". Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

1201 - Time : 7/3/2013 7:56:34 PM
1202 - Source : SideBySide
1203 - Description : Activation context generation failed for "c:\program files (x86)\glary utilities 3\Native\wxp_x86\RegBootDefrag.exe". Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

1201 - Time : 7/3/2013 7:39:41 AM
1202 - Source : Application Error
1203 - Description : Faulting application name: Monitor.exe, version: 1.1.1.3, time stamp: 0x50e64cb5
Faulting module name: Monitor.exe, version: 1.1.1.3, time stamp: 0x50e64cb5
Exception code: 0xc0000005
Fault offset: 0x00004308
Faulting process id: 0x150c
Faulting application start time: 0x01ce777cab436b76
Faulting application path: C:\Program Files (x86)\ASUS\GPU Tweak\Monitor.exe
Faulting module path: C:\Program Files (x86)\ASUS\GPU Tweak\Monitor.exe
Report Id: aa588d83-e370-11e2-8504-14dae9424985

1201 - Time : 7/3/2013 7:23:29 AM
1202 - Source : Application Error
1203 - Description : Faulting application name: WinFlash.exe, version: 2.42.0.0, time stamp: 0x5125c313
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1708
Faulting application start time: 0x01ce777b11e89963
Faulting application path: C:\Program Files (x86)\ASUS\WinFlash\WinFlash.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 669dd140-e36e-11e2-8246-14dae9424985

1201 - Time : 7/3/2013 7:09:30 AM
1202 - Source : Application Error
1203 - Description : Faulting application name: WinFlash.exe, version: 2.42.0.0, time stamp: 0x5125c313
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x17e4
Faulting application start time: 0x01ce77791aaa53eb
Faulting application path: C:\Program Files (x86)\ASUS\WinFlash\WinFlash.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 72addcf4-e36c-11e2-8246-14dae9424985

1201 - Time : 7/5/2013 5:57:46 AM
1202 - Source : EventLog
1203 - Description : The previous system shutdown at 2:56:09 PM on ‎7/‎4/‎2013 was unexpected.

1201 - Time : 7/4/2013 9:02:21 AM
1202 - Source : EventLog
1203 - Description : The previous system shutdown at 6:01:02 PM on ‎7/‎3/‎2013 was unexpected.

1201 - Time : 7/4/2013 2:36:18 AM
1202 - Source : EventLog
1203 - Description : The previous system shutdown at 11:34:34 AM on ‎7/‎3/‎2013 was unexpected.

1201 - Time : 7/3/2013 10:47:06 PM
1202 - Source : volsnap
1203 - Description : The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Boosted_R
07-05-2013, 04:15 AM
I didn't read most of that, try a new power adapter. Higher loads from gaming would cause that. Good Luck

JamesNgkk
07-05-2013, 07:02 AM
@senjp

I can see that you are running some sort of tune-up utility program on your laptop, to be specific, Glary Utilities 3. I can also tell you are running GPU Tweak. You're playing League of Legends i suppose?

Now what i can say is, uninstall Glary Utilities 3. I don't know how you are using your laptop and what you are doing on your laptop but sometimes, "tune-up" Utilities program tend to automatically remove; adjust; "tune" certain files and settings on your system which might in turn cause it to be unstable.

Next, you seem to be using GPU Tweak so i must assume you are doing something to your GPU. If you are overclocking, try running at a lower clock or simply going back to default clock speeds. Overclocking your gpu over its limits and your system might shut down to protect your GPU from catastrophic failure.

Lastly, what i can tell is you have a problem with volsnap a.k.a Volume Shadow Copy Driver on your laptop. Now this is a legit program from Microsoft however, it is very well known that a lot of malware camouflages itself as volsnap and mess with your computer. Try this link for better understanding. http://www.file.net/process/volsnap.sys.html

If you are trying to use or run WinFlash to flash your BIOS, don't. Flash your bios in the bios itself.

All in all, personal advice to you if you want to avoid problems on your system, try to avoid installing and using bogus programs on your system. Also, don't attempt to do anything that will affect system integrity unless you really know what you are doing. G74SX even in it's out of box setup, should never have any problems running League of Legends. One last thing, Game Booster does nothing to increase performance while gaming. If it did, it means you have too many task and background operations running such as ie. Glary Utilities.

Good Luck!
James

senjp
07-06-2013, 10:18 PM
@James
Laptop been crashing since first week with no files other than League on it.
You give some good advice, but I don't know how to fix my volsnap, and idea how?

@Boosted
I'm testing my power cord/battery now and will give results when I crash (or don't).

JamesNgkk
07-07-2013, 11:26 AM
@senjp
Would you care to better describe what is wrong with your laptop? You've mentioned it "powers off then on" while gaming. What do you mean by that? Does your laptop totally turn off suddenly while you are gaming then you would have to turn your laptop on again? Or does your game crashes and return to desktop and you have to start your game again? Or do you have blue screen of death? What exactly are the problems you are having now?

A better description of your problem would help us understand what is wrong.

senjp
07-07-2013, 08:56 PM
@James

My laptop completely powers off with no warning, then turns back on by itself and it restarts...
No bsod or error messages. Just off then back on. Starts up asking if I want to start in safe mode.

cl-Albert
07-08-2013, 07:02 PM
@senjp
If possible, can you check under your AC adapter and tell us the output voltage (19V?) and output current?

Just wanted to check the easy stuff first and make sure you are using the correct AC adapter :) .

senjp
07-09-2013, 10:00 AM
@Albert
19.9v-7.7a

cl-Albert
07-09-2013, 04:43 PM
@senjp
Your adapter specs look fine for 150w output although the original ASUS 150w adapter outputs should be 19.5V, 7.7A, so if you aren't using an original ASUS adapter try to make sure this isn't causing any problems if you can.

Although you may not want to run it this way normally, check if the unit ever powers off when you are on battery power only which should indicate a problem not related to the AC adapter.

If you're still under warranty or want information about sending it to ASUS for service, let me know although you may still want to go through more troubleshooting first.

senjp
07-11-2013, 02:57 AM
I've made it about 10 league games without crashing, by playing on battery power only.
Going to buy a new AC adapter soon and hopefully that solves the issue.
Thank you everyone for all your input and guidance.

Cheers,
Senjp

JamesNgkk
07-11-2013, 05:17 AM
@Senjp

Just one more advice for you. If you are getting a replacement AC Adapter, try to get a 180w adapter. It will work cooler and provide more juice to your laptop when it needs it. Look for a compatible one though, such as the G75VX stock ac adapter. Its 180w and it is compatible with the G74SX. I have been using it and have no problems with it.

Tip: G74SX OEM ac adapter is 19.5v 7.7a. When choosing a new ac adapter, look for 19v - 20v 180w ac adapter. Too much or too little volts will damage and affect laptop and battery's lifespan and performance.

Good Luck!

fakunchas
07-11-2013, 10:01 AM
something is saying to me your adapter is not sending 150W. I agree with JamesNgkk! get a 180w adpter 19 to 20v!