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View Full Version : C2 stepping laptops without USB bug ETA?



zalbard
07-20-2013, 12:14 PM
Hi,

I was wondering when updated laptops were coming out. Apparently C2 motherboards are already hitting the market.

For those unaware of the issue, read HERE (http://rog.asus.com/forum/showthread.php?31589-Haswell-is-shipping!-And-the-USB-bug-is-confirmed-by-Intel).

Are there going to be some stickers, or model number changes (such as G750JX_XXXX) to distinguish between them?
I read that fixed ASUS motherboards would be carrying stickers (http://translate.googleusercontent.com/translate_c?depth=1&rurl=translate.google.com&tl=en&u=http://www.computerbase.de/news/2013-07/c2-stepping-fuer-haswell-mainboards-in-zwei-wochen/) on their boxes.

Personally interested in availability in Europe, Germany here, but others may be interested in different regions.

Thanks!

EpIcSnIpErZ23
07-20-2013, 07:46 PM
So my G750JW is bugged? Shouldn't Intel issue a refund or replacement?

zalbard
07-21-2013, 08:30 AM
So my G750JW is bugged? Shouldn't Intel issue a refund or replacement?
They definitely won't replace anything since they found this bug to be "acceptable". You can check what version you have using CPU-Z afaik.

EpIcSnIpErZ23
07-21-2013, 09:36 PM
Yea, mine are too. I just want to know if it is bugged. "Acceptable" is intel trying not to fix stuff. I just want to have a laptop that i can use to its full potential.

zalbard
07-23-2013, 04:52 PM
If you have a C1 chipset, then you have this bug. Refer to the links in the OP if you want to know how the bug manifests itself.

I'd still like to get some official information about ETA and identifying refreshed laptops, please.

zalbard
08-02-2013, 10:21 PM
Bump?

Still need a timeframe and a way to identify updated laptops...

Updated motherboards are already for sale, and EAN-codes are listed (http://translate.google.com/translate?tl=en-gb&u=http%3A%2F%2Fwww.pcgameshardware.de%2FHaswell-Codename-255592%2FNews%2FIntel-Haswell-Preisvergleich-Mainboards-C2-Steppping-gelistet-1080560%2F) for C2 ones.

Will there be new EAN-codes for C2 laptops?

PentiumCore
08-06-2013, 10:18 PM
Guys can someone please help me here as I am confused?

I just checked CPU-Z and it shows my CPU as 4700HQ "Stepping 3 - Revision C0"

Is this the good or bad batch? I purchased the laptop last week so fingers crossed I got the fixed / updated one. :(

PentiumCore
08-07-2013, 08:26 AM
you need to look under Southbridge, if it says 04 then that's stepping 1

It says Chipset: Haswell Rev 06 - Southbridge ID8C4B Rev 04

Which means I have the bugged board? :(

PentiumCore
08-07-2013, 08:35 AM
So what exactly happens now? Will Asus recall the laptops or something? Mine is only a week old! :(

zalbard
08-07-2013, 11:00 AM
So what exactly happens now? Will Asus recall the laptops or something? Mine is only a week old! :(
Nothing. Not even sure you can replace this under warranty if you have USB issues.

That's why I want to avoid C1.

Praz
08-07-2013, 12:47 PM
Unless something changes the known C1 stepping USB 3.0 issue is not a reason for RMA.

PentiumCore
08-08-2013, 12:58 AM
From my understanding the only problems this is causing is the fact that 'sometimes' it won't recognize USB sticks connected to 3.0 SS after it comes out of sleep mode... Is that it? Seriously? So no keyboard/mouse issues only storage drives? (which could be a problem if you have an external 3.0 drive like me) So there will be no drop in speed etc?

Also, I just tested a USB stick in the ports and no problems so far. I plugged in a 3.0 compatible 32GB stick messed around with it, transferred some files etc, put it into sleep mode and woke it up 30 minutes later and it still recognized the drive without any problems...

/confused.

PentiumCore
08-08-2013, 02:30 AM
Same here, I am not experiencing this bug at all

Hmm... definitely strange. I'll try it a few times and see what happens, in the mean time could anyone explain why both me and IntelDude is not effected by this?

EpIcSnIpErZ23
08-08-2013, 02:45 PM
I've also tested this. No bug for me at all.

PentiumCore
08-08-2013, 05:42 PM
Hmm... Interesting.

We'll just have to wait until someone confirms exactly what the symptoms of this bug is suppose to be as no one here is actually suffering from it.

zalbard
08-08-2013, 09:13 PM
We'll just have to wait until someone confirms exactly what the symptoms of this bug is suppose to be
http://us.hardware.info/reviews/4444/3/33-haswell-motherboard-group-test-26x-z87-4x-h87-and-3x-b85-the-usb-issue-definitely-there

PentiumCore
08-10-2013, 12:36 AM
The problem is it doesn't exactly explain what causes it to happen. As you can see some memory drives worked but some didn't in the test you posted.

We have confirmed at least 3 people who are not effected, can anyone here confirm if they ARE effected?

PentiumCore
09-09-2013, 11:57 AM
Just wanted to bump this by saying I have now been using my DataTraveller with my laptop for a month now and I am yet to come across the USB bug. Unless I'm doing something wrong but I doubt it.

(Put the laptop into sleep mode with the USB connected, wake it up whenever you use it next, then check my computer. The USB stick shows up without any issues.)

zalbard
09-29-2013, 01:15 AM
Any news on the ETA?