View Full Version : Cannot Use Compact Disk Drive

07-21-2013, 08:43 PM
My G750JW CD drive is unable to read or burn disks. What do.

Device manager: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Update: Hey! This video helped. Completely solved now. (http://www.youtube.com/watch?v=ixrKcURYIBU)

07-21-2013, 09:07 PM
Have you contacted Asus support? If your not past the return time from your vendor that would be the best option? Maybe they can drop in a good DVD Player/burner rather than swap out the whole unit?

07-22-2013, 06:29 AM
please sent back to service center to chekc is it HW problem.