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Naits
08-16-2011, 06:36 PM
I literally got the notebook 2 hours ago, suddenly i get the error message mentioned in the title, and I have the option to restard it, or look for solutions on the internet. It is quite redicilous that I should have a problem like this when the computer is brand new. whenever i open ANYTHING that has to do with windows exporer, i get the error message and everything just shuts down and i am back at my desktop...

My OS is on the 160gb ssd. omfg this makes me really pissed-.-

xeromist
08-16-2011, 07:00 PM
Have you restarted the machine? Installed anything since you got it? Also, just to clarify this is Windows Explorer and not Internet Explorer that is having the problem, right?

Naits
08-16-2011, 07:19 PM
Omg, yes. it's windows explorer. I've restarted it a couple of times now tbh. To install new updates. I installed steam and cod4. I uninstalled windows live essentials and those free games that came preinstalled with it. Details of the error:
Navn på problemhendelse: APPCRASH

Programnavn: explorer.exe
Programversjon: 6.1.7601.17567
Tidsstempel for program: 4d672ee4
Navn på feilmodul: ntdll.dll and sometimes this says ASUSWSSHellExt64.dll
Feilmodulversjon: 6.1.7601.17514
Tidsstempel for feilmodul: 4ce7c8f9
Unntakskode: c0000005
Unntaksforskyvning: 00000000000269c5
OS-versjon: 6.1.7601.2.1.0.768.3
ID for nasjonal innstilling: 1044
Tilleggsinformasjon 1: 3297
Tilleggsinformasjon 2: 32976bea33945cf92388de10594e4f4f
Tilleggsinformasjon 3: 09ce
Tilleggsinformasjon 4: 09ce0643337d626e937704bbe1ff70aa


it's in norwegian but in same order as it would say it in english. I'm a complete noob when it comes to computers but i think it has something to do with the ASUSWSSHellExt64.dll file or something. the problem is if i even try to open any files, it gets the "windows explorer has stopped working" error instantly.

Also, I went into cmd and did the Sfx /scannow (i think that was what it was called, or maybe it was Sfc /scannow) and it said that there was something wrong, but that the system couldnt fix it..

I waited 3 weeks for it to come in the mail, and when i finally get it, its completely #$%&'ed up. how do you do it asus?

xeromist
08-16-2011, 07:21 PM
Uninstall ASUS WebStorage.

Naits
08-16-2011, 07:27 PM
oh my god your my hero. it fixed it!!!!! thank you man! :) well, please check in on this post later, incase the problem reoccurs. Jesus, i am so relieved

dabal
01-07-2012, 03:41 AM
I have the same problem and also ran the diagnosis CMD Sfc/scannow and it said that the are some problems that it couldn't fix...
should i do the same thing just delete the web storage

dstrakele
01-07-2012, 03:57 AM
1) Take a look at this Microsoft KB article (http://blogs.technet.com/b/yongrhee/archive/2011/12/17/list-of-explorer-shell-related-hotfixes-post-sp1-for-windows-7-sp1-and-w2k8-r2-sp1.aspx) and see if you've installed these post-SP1 updates related to Explorer.exe.

2) ASUS WebStorage has been implicated in Explorer.exe crashes. If you wish to try and keep it rather than uninstall it, launch MSCONFIG.EXE, go to the "Startup" tab, and UNCHECK the ASUS WebStorage checkbox to prevent it from running at startup. If this fails, then Uninstall it.

Whitepearl
02-16-2012, 11:57 AM
I literally got the notebook 2 hours ago, suddenly i get the error message mentioned in the title, and I have the option to restard it, or look for solutions on the internet. It is quite redicilous that I should have a problem like this when the computer is brand new. whenever i open ANYTHING that has to do with windows exporer, i get the error message and everything just shuts down and i am back at my desktop...

My OS is on the 160gb ssd. omfg this makes me really pissed-.-

I have my G74sx for about 3 months during this time I have restored the system on at least 5 or 6 occasions on the advice of the vendor I purchased it from. I finally isolated the problem to Microsoft Automatic Updates and the Asus Live Update Bios Upgrade for Versions V1.0.21 and V2.31.1. By not performing these updates the system appeared stable, at least until a week ago when the above Internet Explorer error appeared. However the error is not confined to IE it also happens when I open Skype, Acrobat Reader and Microstation (a CAD program).

The following errors are in the Event Log:


Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: coIEPlg.dll, version: 2011.7.5.1, time stamp: 0x4ee167e7
Exception code: 0xc0000096
Fault offset: 0x0002db28
Faulting process id: 0xd28
Faulting application start time: 0x01ccec94236d1b4d
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\18.7.0.13\coIEPlg.dll
Report Id: 8d6f9d84-5887-11e1-9f63-f46d04596565

Also:

Faulting application name: AdobeARM.exe, version: 1.5.5.0, time stamp: 0x4d93680a
Faulting module name: coIEPlg.dll, version: 2011.7.5.1, time stamp: 0x4ee167e7
Exception code: 0xc0000096
Fault offset: 0x0002db28
Faulting process id: 0x13ec
Faulting application start time: 0x01ccec93cc689160
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\18.7.0.13\coIEPlg.dll
Report Id: 6e459f17-5887-11e1-9f63-f46d04596565


And:


Faulting application name: hpqtra08.exe, version: 130.0.422.0, time stamp: 0x4ab683ef
Faulting module name: HpqCPTA.dll, version: 12.0.0.223, time stamp: 0x4880551c
Exception code: 0xc0000005
Fault offset: 0x0000666b
Faulting process id: 0x12f4
Faulting application start time: 0x01ccec93ca55fd09
Faulting application path: C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
Faulting module path: C:\Program Files (x86)\HP\Digital Imaging\bin\HpqCPTA.dll
Report Id: 0cbb8e09-5887-11e1-9f63-f46d04596565


Does anyone please have a suggestion or solution to this issue. I feel this should not be happening to such a new computer.

matador
02-16-2012, 01:07 PM
Uninstall ASUS WebStorage.

What is that, and where is it located?

dstrakele
02-16-2012, 02:41 PM
ASUS WebStorage allows you to store files remotely on their servers via the internet (i.e. "the Cloud"). See https://www.asuswebstorage.com/navigate/features/ for details. Check the "ASUS" or "ASUS Utility"folder in the Start Menu to locate it on your system.

ASUS WebStorage has been implicated in EXPLORER.EXE crashes. I recommend launching MSCONFIG.EXE and unchecking its checkbox in the "Startup" tab - if it is listed there.

There are also a couple of Microsoft Updates that address EXPLORER.EXE crashing. I just installed one of them this morning - KB2640148. Google for the other one and check Windows Update to confirm they are installed on your system.

If you still have a problem with this issue, consider uninstalling ASUS WebStorage as recommended by @xeromist.

matador
02-16-2012, 04:04 PM
[QUOTE=dstrakele;75712]ASUS WebStorage allows you to store files remotely on their servers via the internet (i.e. "the Cloud"). See https://www.asuswebstorage.com/navigate/features/ for details. Check the "ASUS" or "ASUS Utility"folder in the Start Menu to locate it on your system.

Thanks for the explanation. So far I don't have any crash problems, just got curious as I can't find that thing in my G74sx BBK8 model. MSCONFIG doesn't have it, unless the name is different, and there is nothing like it in the Asus folder of the C drive.

Is it possible I don't have it?

dstrakele
02-16-2012, 04:23 PM
Anything is possible. I recommend using the "Search programs and files" box of the Start Menu to attempt to find it.

matador
02-16-2012, 05:38 PM
Anything is possible. I recommend using the "Search programs and files" box of the Start Menu to attempt to find it.




Thanks for the rec.

It seems I don't have it. Probably the Best Buy models don't have that feature. I'm not complaining though :)

lawson53
12-05-2012, 04:09 AM
I have the same problem with my new Asus V75GW running IE10 on Win8. As soon as I unpacked it and launch IE10 and tried to navigate away from the home page I get popup message "Internet Explorer has stopped working". I was able to import Firefox from my old laptop and that's what I'm having to use as my default browser. I don't have ASUS WebStorage installed and I tried running the IE Fix it utility from Microsoft. IE10 is still broken.