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View Full Version : G750JX do not boots, screen flickers then black screen



Quazma
08-11-2013, 11:20 AM
Hello guys,
I bought a asus g750jx cv038h less then a week ago, I just finished working on it (installed an ssd, cloned the various original partions on the ssd, cleared the wd scorpio that comes with it for pretty much steam only.

I installed the lastest nvidia beta drivers, and work flawlessly with 3d mark and bf3, then today I started it for the second time on battery, just after the asus rog logo i got the screen flashing strage things (like old tv static) and then the screen as goneblack, like OFF with no power at all.

The first time i got it back as soon I plugged to the power outlet. The second and third time was the same but noticed a long delay between plugging it back on power and have the windows 8 logon screen displayed.


After that I got scared badly cuz booting it up with or without power outlet results in the same problem, but I cannot get the screen back on doing anything.

All of this was with secure boot ON and fast boot on like defaults, I've tried changing the parameters with no joy.

I managed to get it back by pulling out the battery and pressing the power switch (so called soft init). I searched this forums for problems like this and got very worried reading nothing of sorts.


(I may suck and searching, but I'm an IT tech so i know my stuff, so to me this seams like bad notebook motherboard, or at least some problems related to battery power with the current 207 bios)

Ideas anyone?

Quazma
08-11-2013, 12:51 PM
Yeah ... I know my stuff but I'm a moron sometimes ... It appears to be nvidia driver related, so the fact the with determined circumstances the problem do not present it self It's a mystery to me.

I need someone to replicate the problem, if you got a model like mine and install the last nvidia beta drivers (326.41) (all ways do a clean installation) after install just shutdown and power on the notebook in a classical manner for 5 times, if It's driver related you will encounter my problem.

It appears that if you power up one time, then shutdown unplug and leave the pc alone for sometime before plunging it and powering it back up with the 326.41 you probably will not encounter the problem. (Power cycling it normally it's probably the reason why i don't experience the problem the first 3 days that I was under nvidia beta drivers.)

mah!

99GreenySC2
08-16-2013, 09:35 AM
my JW does the same thing, they say RMA it, and i will in November when i get back, but for now i have to deal with it.. i mean once you get it on... turn off sleep it'll stay on...

cadesa
08-16-2013, 02:14 PM
I have the same problem with my Jw too, and I sent yesterday to RMA, because I tried updating the nvidia driver to 1193, restore from manufacture, updating the BIOS, and any of those things working, you can try leave the screen sleep and after that try recover it, sometimes will work and other simply you will see your notebook restart :'(

HermanR
10-29-2013, 01:19 AM
Same problem with my G750-JX, not sure when it began, but it repeats with latest Nvidia drivers on Windows 8.1.

soulmirror
10-29-2013, 03:33 PM
I had the same problem with windows 8.1 and latest nvidia driver 331.65. Windows was stuck on boot for about 5 minutes before finally logging in. I checked the system log and found out that problem was the nvlddmkm file of nvidia drivers.
I tried to install previous version of the driver and finally i got one that worked.
Just install nvidia drivers 326.83 and the problem is solved:

nVIDIA GeForce Driver v9.18.13.2683 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/VGA/VGA_nVidia_Win81_64_VER918132683.zip)

Now my system boot in about 10 seconds and everything is back to normal.
I'll update the driver to a new version when nvidia solves the problem.
Give it a try!

HermanR
10-31-2013, 04:52 PM
I have found some threads about same problem, but didn't apply fix what is offered there, I would like to await official resolution of the problem.

https://forums.geforce.com/default/topic/596642/please-help-event-id-14-from-source-nvlddmkm-cannot-be-found/?offset=21

http://en.kioskea.net/faq/6210-nvidia-nvlddmkm-sys-error-message

bloowhalez
10-31-2013, 05:17 PM
windows 8.1 and latest nvids with no problems here on my ssd.

Quazma
11-16-2013, 11:20 PM
Hey, with the lastest nvidia driver the problem persist for me (R331 - 331.65 ) the error still the same.

Some of you guys that posted here saying that were doing an RMA may post back to report if infact is an hardware problem, and rma_ing it have resolved the issue or not?

I've like other 3 actual rigs mounting nvidia gpus, one it on 8.1 like this one and no problem what's so ever, so I'm very inclined that can be faulty hw of some sort.

soulmirror
11-17-2013, 12:27 AM
Hey, with the lastest nvidia driver the problem persist for me (R331 - 331.65 ) the error still the same.

Some of you guys that posted here saying that were doing an RMA may post back to report if infact is an hardware problem, and rma_ing it have resolved the issue or not?

I've like other 3 actual rigs mounting nvidia gpus, one it on 8.1 like this one and no problem what's so ever, so I'm very inclined that can be faulty hw of some sort.

Have you tried install nvidia drivers 326.83 for win 8.1 like i told you some post above?

nVIDIA GeForce Driver v9.18.13.2683 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/VGA/VGA_nVidia_Win81_64_VER918132683.zip)

I had the same problem and those drivers solved it.

Quazma
11-17-2013, 10:28 AM
Have you tried install nvidia drivers 326.83 for win 8.1 like i told you some post above?

nVIDIA GeForce Driver v9.18.13.2683 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/VGA/VGA_nVidia_Win81_64_VER918132683.zip)

I had the same problem and those drivers solved it.

The asus drivers work for me, like you said, with that boots in seconds too. Buy try to play BF4 with that drivers and It became apparent that you must upgrade in order to play that.

I own some alienwares, and with that pcs, if dell don't intend to let you use the last driver, they simply don't include the code of your specific system in and .inf file that nvidia uses to recognize witch system the driver is compatible to... Usually when that happens you can, by modify the .inf file install the driver anyway but at you own risk. That's NOT the case with our beloved G750, the nvidia drivers, even the most current ones, include compatibility with our system, and from what can i gather by reading the posts about new drivers here not everybody suffers this particular kind of problem. So thanks Soulkmirror, to me the problem don't even presents using asus drivers, but I need to be certain if's hw related or not, and the best way to know that is asking the guys posting here about their RMAs.
Or anybody else using a JX, and don't encountering this problem with last nvidia drivers 331.65 (to find out if you have it, very simply clean install the last nvidia drivers, reboot, if you have this problem this first boot after install will not be the same, or by taking VERY LONG (black screen within the process) or simply not booting (apparently) at all, if that's the case my personal favorite temporary solution (that don't work every single time, and assuming you have all default power settings and apps installed) is take the power plug off the laptop, then simply close the lid, wait a moment, if the laptop is a "videoless state" like mine is in this case, in some seconds, or minutes it will probably hybernate, then the battery led will simply flash confirming that. After this simple operation reconnect the power plug to the laptop and open the lid back press a key or something will bring back you laptop from hybernation, and usually to be that bring the video output back too.

As i mentioned earlier that don't work every time, and in my personal experience work less and less after each reboot / shutdown of the laptop, that Is keeping me from enjoying the literal **** out of this amazing machine, as I said before, I'm an IT tech and hi end rig system integrator myself, so I don't sleep right if the thing don't work like it's supposed to.

soulmirror
11-19-2013, 06:41 PM
This afternoon i tried to install the new 331.82 drivers hoping it would solve the problem.
First boot everything appear to work just fine, second one the slow boot problem presents again.
After some hours of file and registry tweaking without results, i possibly found a solution to avoid the Nvlddmkm error and speed up the boot.
You need to disable the Driver Timeout Detection & Recovery (be careful you're editing the system registry, do it at your risk):

1. Go to registry editor (start -> run -> regedit)
2. Navigate yourself to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\GraphicsDrivers (make sure GraphicsDrivers is highlighted).
3. Right click -> New -> DWORD (32-bit) value -> Name it: TdrDelay -> double click it -> Set it to 0 (decimal).

For now the system boots fast again, i hope it stays that way.
Hope it works for you too!

EDIT: After a few successful reboot, the error came back again. It only appears to be less frequent, but this definitely not the solution i was hoping for. We have to wait for nvidia or asus to finally solve this issue

Dario88
12-06-2013, 10:15 PM
I started having this problem after upgrading to Windows 8.1 via Windows Store. Just tried the 331.93 beta and the problem is still here, i tried disabling nvidia streaming service (reporting error in Windows Event logger) and adding TDR delay but nothing changed. 3 times on 4 windows won't start. I came back to 326.83 but the whole story is frustrating me, it's impossible that Asus is doing nothing, official Display driver for Windows 8.1 are not available and for windows 8 64bit are stuck to 311.93 :O In addition my f****** sub make a pop random minutes after boot XD

timfernandez
12-07-2013, 07:01 PM
Hi Everyone,

I tried doing a lot of things and found one constant solution. The solution is before you shutdown the system, try turning off the 3D settings in the NVIDIA Control Panel. This way, it won't boot other nvidia files. I did this step over and over. Tried and tested. Can other people try it aswell.

cheatermclaggin
12-07-2013, 08:14 PM
I have the jw model and every time I would get done playing a game I would get a screen with different lines and a lot of colors like you get when a tv channel go's off the air. I reinstalled the latest NVidia drivers and it corrected the issue I was having.

liflif
12-11-2013, 04:39 PM
Hi,
Same problem whith my G750JX-cv030h.... when it start ... black screen directly after the ROG logo.... and waiting some minuts before login page... i have tried to update drivers, and activate/deactvate 3D option before close.... nothing work.
i try to install the nvidia drivers 326.83 (gived here) this evening and i hope... i come when it's done to give you more information about the issue.
i had already enconter WIFI connection problems (many connexion/disconnexion) at the first time of use and must change the security options of my box (canal number, security type and encription).
it's abnormal to have this kind of problems with new PC

well... don't work.
1) i have made a restore point
2) folow the link gived before and download the file
3) uninstall my present driver
4) trying to install the other but the installation as stopped and says that i don't have any material compatible with the driver....
==> return to the initial configuration.

shakungen
12-12-2013, 10:39 AM
Hi,

I have the same problem with my G750JX any answer how and when hey will fix the problem with the driver?

nickitak
02-04-2014, 10:35 PM
same problem on my Asus G750JX-CV223H il dont know it from update to 8.1 or from nvidia 332.21
i bought my asus yesterday and it completely clean

dieterd
02-05-2014, 10:40 AM
Hi everyone,

I bought a G750JX-CV151H less than 2 weeks ago. I started having this same problem: The boot hung on the Republic of Gamers logo with the waiting thingie circling around. Once every 5-10 boots, it will boot into windows, all the other times it will hang until my patience runs out and I reboot it the hard way...

It started happening when I had updated the videodrivers from the ones that the computer shipped with to the most recent one.

At first I thought it was the pending Windows 8.1 upgrade that gave the boot issues, so I upgraded to Windows 8.1. That didn't fix it.

One thing I also noticed in the Windows system logs was Nvlddmkm related errors that appeared around the time the laptop was booting.

If anyone can tell me if it's a hardware issue and I have to bring the computer in RMA, or if it's a driver issue, I would be very grateful!

Akash121
02-06-2014, 06:43 PM
Hi guys I got a good news that the Latest Driver(334.67 Beta) are working on ASUS G750JX 3D........
We have finally got a relief from black screen....... The drivers are working dam Good I have done several Boot/Restart test also I have tried removing battery but Still Laptop bots in 8-10 sec.... Really Happy Now

dieterd
02-18-2014, 01:06 PM
I can confirm that installing the latest NVIDIA beta drivers (334.67 Beta) fixed the booting issue for me.

Gisburn
03-08-2014, 07:18 PM
I can also even confirm installing the last NVIDIA driver 334.89 fixed booting problem ;)