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View Full Version : Don't buy asus before you read this



minisuper
08-14-2013, 03:07 AM
I love this G75 notebook....But...... Asus is not very customer freindly. I bought a G75 That pre-installed Windows 8 .
BIG MISTAKE !!!!!

After a hard drive failure I purchased a SSD drive. I called Asus and ordered Repair disks. I gave them all the specs as to
operating system, serial # , the whole deal . Turns out after charging me $61 for repair disks, they sent me Windows 7 repair
disks. AS it turns out after talking to Asus tech. Windows 7 repair disks will not work on Windows OEM. After Going through
hell for 2 week I finally downloaded Windows 8 Enterprise, but it is only good for 30 Days. Asus refuses to help me with a
serial number to validate or any other means other than sending back to the factory for repair or purchasing a full Windows 8 Os.


Moral.... Don't buy any computer from Asus with Pre-Installed windows 8 !:mad:

Pitcher@asus
08-14-2013, 03:15 AM
please sent message to me by you information like SN, RMA no, name, phone, location.thanks.

minisuper
08-14-2013, 03:19 AM
Sorry forgot to mention ... There are no Windows 8 recovery disks available from Asus.

dstrakele
08-14-2013, 03:32 AM
It's a shame, @minisuper... If you spent some time reading past threads in this forum, you could've learned how to easily resolve your issues at no cost to yourself while avoiding "2 weeks of hell". But not to worry, you can still read the threads here and learn a lot about your G75!

minisuper
08-14-2013, 03:52 AM
I"ve read then all ... NO joy here Asus sucks to install win 8 and not have any repair disks available.... And sure If i would have made repair disks before any problems all would be good ... But that still does not excuse Asus for selling a win 8 product with No support !

Tom Tromboni
08-14-2013, 04:27 AM
I have an ASUS G75. I buy a new laptop every 2 years.
For me, getting an ASUS G series and for my son an Alienware.
The Alienware notebook a Windows 8 DVD was settled. Of course UEFI Install.
Unfortunately I can not tell if I have taken the ALIENWARE DVD for my new SSD hard drive, or will......
I am glad that a Windows 8 dvd's in my house. ASUS has to include a DVD, because I've paid WINDOWS 8.
I love the ASUS Notebook , but if I have a problem, I would rather have my son's notebook.

TOM

dstrakele
08-14-2013, 04:40 AM
Y'see Tom - while you were posting your problem, good ol' Intel Dude was posting a no cost solution right above you!

http://rog.asus.com/forum/showthread.php?35309-Win-8-recovery-disc-now-available-in-the-asus-supportshop.-For-g75vw. offers 2 other solutions.

Tom Tromboni
08-14-2013, 05:05 AM
INTEL DUDE_____Thank you, Great job,,
You should work with ASUS.

A VERY VERY big THANK YOU!!!!!!!!!!!!!!

minisuper
08-14-2013, 10:39 PM
Check out this reply from ASUS.... Same old BS SEND IT IN FOR REPAIR !

I would like to first apologize for the issues that you've been experiencing with your notebook. Unfortunately, the information provided is accurate. Due to new security measures to help fight piracy, Microsoft has not provided any installation keys to us directly, and all of our units are OEM activated with specific flags in the BIOS. This also requires an OEM copy of Windows to be installed, which is the edition that comes preloaded on our new systems.

For your recovery discs, I checked with our eStore department, and it seems that your order wasn't checked for compatibility, as it should have been before shipping out. However, once we did notice this issue, a full refund was provided to you, due to our error.

Unfortunately, we would be unable to do a custom install of Windows 8 onto your SSD, as our main system recoveries perform automated partitioning of your drives, which the values have been stored to the size of your original drive that came with the notebook.

If your original hard drive has gone missing, once it was sent in for service, it would be flagged by our repair teams, for not matching sold specifications. It would be best to keep this SSD with you, and do not sent it in with the system. We will use a service drive, and create recovery media for you, using our ASUS Backtracker software that was developed for creating Windows 8 recovery backups. This process no longer uses optical media, but instead, USB flash drives.

For us to create this for you as a one-time courtesy, a USB flash drive must be sent in with your notebook. This drive needs to be a minimum of 16GB, but can be larger in capacity. Once this has been created, you could then use it with your SSD to get our preinstalled version of Windows 8 onto your new drive.

If you'd like to proceed with this plan, please let me know, and I'll have an RMA created to have your notebook sent in directly to me at our corporate headquarters in California to have this issue resolved for you. I would also be providing prepaid shipping for its trip.

dparish2
08-14-2013, 11:44 PM
Just download a Windows 8 dvd and install in... Your BIOS has the key embedded in it so it will just install without a problem. Even a Windows 8 Pro dvd will just install basic Windows 8 until you provide the Pro key. There are plenty of places you can get the DVD

dparish2
08-14-2013, 11:45 PM
Install *IT not in ha

GottiBoi55
08-16-2013, 02:31 AM
Check out this reply from ASUS.... Same old BS SEND IT IN FOR REPAIR !

I would like to first apologize for the issues that you've been experiencing with your notebook. Unfortunately, the information provided is accurate. Due to new security measures to help fight piracy, Microsoft has not provided any installation keys to us directly, and all of our units are OEM activated with specific flags in the BIOS. This also requires an OEM copy of Windows to be installed, which is the edition that comes preloaded on our new systems.

For your recovery discs, I checked with our eStore department, and it seems that your order wasn't checked for compatibility, as it should have been before shipping out. However, once we did notice this issue, a full refund was provided to you, due to our error.

Unfortunately, we would be unable to do a custom install of Windows 8 onto your SSD, as our main system recoveries perform automated partitioning of your drives, which the values have been stored to the size of your original drive that came with the notebook.

If your original hard drive has gone missing, once it was sent in for service, it would be flagged by our repair teams, for not matching sold specifications. It would be best to keep this SSD with you, and do not sent it in with the system. We will use a service drive, and create recovery media for you, using our ASUS Backtracker software that was developed for creating Windows 8 recovery backups. This process no longer uses optical media, but instead, USB flash drives.

For us to create this for you as a one-time courtesy, a USB flash drive must be sent in with your notebook. This drive needs to be a minimum of 16GB, but can be larger in capacity. Once this has been created, you could then use it with your SSD to get our preinstalled version of Windows 8 onto your new drive.

If you'd like to proceed with this plan, please let me know, and I'll have an RMA created to have your notebook sent in directly to me at our corporate headquarters in California to have this issue resolved for you. I would also be providing prepaid shipping for its trip.


The "Recovery Media" should work very well to install to your SSD!
I used my Recovery Media to install to my SSD, it installed with no problem!



Link>>Asus G75VW SSD Installation Tutorial (http://www.youtube.com/watch?v=rMlsfk10PUA)

minisuper
08-19-2013, 11:35 PM
Tried the clean install.... Did'nt work. No option in Bios to load only Eufi. But did load from EUfi usb drive. after deleating partitions , no options to format it just starts loading windows. It loaded but in fat32... What did I do wrong. I followed all the steps ?

minisuper
08-19-2013, 11:37 PM
My mistake... 1 partition is 300mb recobery, 2 is 100mb efi system, 3 C is 111Gb ntfs boot and primary

minisuper
08-20-2013, 12:05 AM
My mistake... 1 partition is 300mb recobery, 2 is 100mb efi system, 3 C is 111Gb ntfs boot and primary

alpinestar
08-20-2013, 03:02 AM
It is rather easy to install fresh windows without ASUS boundles and all the unnecessary crap that comes with it, Just download trial version of windows 8 from microsoft burn it to DVD once you install it go online and it will activate your copy and you will have fresh new win 8 install, as far as drivers go don't count on ASUS because they are stuck on 310 nvidia drivers.. on their website. For this awesome card that resides in g75vx Im using the latest driver from nvidia and latest RST driver which incresease performance by at least 40% on RAID0 SSD builds also I modyfied my nvidia's BIOS so I have steady temps and very fast card running bf3 with everyhting on ultra without problems thats on multiplayer 64 :) ASUS is a good company but they should invest more money into supporting current products rather than releasing new ones and quickly abandoning last seasons ones :) just my opinion

minisuper
08-20-2013, 09:22 PM
I appreciate your answer but you didnt answer my queston. I have win 8 on a usb drive. But when i do a clean install from eufi usb. It does not gie me the option to use eufi and it formats in ntfs. So now I have 3 partitions. 1 is 300mb recovery another is 100mb EFI, and the last" c" is 111gb ntfs.. boot and primary. Does not seem to be Eufi ???????

d@nn_78
08-20-2013, 11:17 PM
I think that no one understands what you want. You expect a .uefi partition, or what?
The NTFS partitions sound just right, it's how it's supposed to be, at least until microsoft develops another file system...