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iweber95
08-25-2013, 05:33 PM
Whenever I lift my mouse up off of the mouse pad the computer seems to disconnect it so when I set it back down it takes a few seconds to turn it back on.

I have the latest drivers for my mouse and when I talked to their customer service they told my it was my computer and not the mouse.

Can someone please help me fix this really annoying problem? :(

Pitcher@asus
08-26-2013, 07:11 AM
i really don;t what do you mean your problem? could you post photo or video how to duplicate?

iweber95
08-26-2013, 05:04 PM
okay so move your mosue to the left... it goes into your computer now if you want to move it to the left more what do you do.... you lift your mouse up put it to the right then move it more to the left......................

Prostar Computer
08-27-2013, 10:41 PM
when I talked to their customer service they told my it was my computer and not the mouse.

Of course they did. :cool:

If you move the mouse further away from the USB dongle, but don't elevate it, does it lose its connection still? It sounds like a transmission problem.

Also, how old are the batteries (or the battery)?

iweber95
08-28-2013, 03:13 PM
It is a wired mouse D: