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View Full Version : New ASUS ROG G750J Wifi Issues - Constant Spikes/Timeouts



poultry
09-08-2013, 05:15 PM
Hello everyone and thank you all in advance for your help and consideration!

I have owned an ASUS Republic of Gamers g750jw-BB17N05 (purchased from Best Buy) for about a month now and have enjoyed online gaming with no hitches up until about a week ago. Recently I haved encountered what appeared to be heavy packet loss while playing online games (Counter-Strike: Source and Borderlands 2 first brought this to my attention). I would be running and get set back in place a few feet every 4-5 seconds, gunfire would lag, jumping, etc. I ran NetGraph on CS:Source to find constant loss and choke while online. Of course, single player games are running like a charm.

My wife and I play Borderlands 2 together and she was not lagging at all. Nonetheless my first thought was we are having internet connection issues so I reboot my wireless router and modem. This did not resolve the issue.

After trying for multiple hours to remedy the issue I decided it may be software related, maybe spyware/virus or a corrupt install so I did a full format and started from square one.

The issues are still occurring just as bad as before the reset.

- Fresh Windows 8 64-bit Install with suggested drivers from Asus/Windows Update
- Factory Reset Router and switched to less used channel (channel 5) and secured with WPA2
- Removed all traces of Asus software (not drivers, but the bloatware) installed from restore
- Disabled Windows Firewall
- Set Avast AntiVirus to Silent/Gaming Mode
- Disabled wifi on all devices in my house (phones/other computers)
- Verified Power settings on Max Performance with power constantly plugged in
- Disabled Wifi and hardwired into the router with opposite results (See below)
- Placed Wireless router and laptop on same axis within 3 feet of each other

My wife has a Dell laptop on Windows 8 and configured using the above settings with the same software running and has a constant ping response under 40ms with no obvious spikes/loss after a 6 minute recursive ping.

I haven't been very successful finding what wifi driver my laptop uses so I haven't had the chance to remove and install it third-party, but I'm looking into that now.

Any suggestions/insight would be extremely appreciated! Thanks all!

CAT-5E HARDWIRED ETHERNET:
Reply from 173.194.46.20: bytes=32 time=30ms TTL=52
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Reply from 173.194.46.20: bytes=32 time=37ms TTL=52
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----------------------------------------------------

WIFI ENABLED (3 feet from the router on same axis):
Reply from 173.194.46.20: bytes=32 time=818ms TTL=52
Request timed out.
Reply from 173.194.46.20: bytes=32 time=79ms TTL=52
Reply from 173.194.46.20: bytes=32 time=30ms TTL=52
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Request timed out.
Request timed out.
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Request timed out.
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Request timed out.
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Request timed out.
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poultry
09-08-2013, 05:45 PM
Removal of driver and installing the "Broadcom Wireless Lan Driver and Application Version V6.30.223.64" from ASUSTeK's support page did the trick.

REF: http://support.asus.com/Download.aspx?SLanguage=en&m=G750JW&p=3&s=521

I'm still not quite sure why the factory install wifi drivers worked 3 weeks ago and all of a sudden don't but that could be more of a Best Buy image issue.

To anyone experiencing issues with wifi on a Best Buy ROG, I would strongly suggest downloading the most recent drivers from ASUS's support page for your model and removing all traces of the current driver install.

This appears to be an issue many people have with their ROG g750's.

Castlor
09-06-2014, 08:53 PM
I cannot thank you enough for posting your solution. I got the same problem and was confounded for quite a while.

People like you are why the internet is a good place.

Extrymas21
01-09-2016, 09:05 PM
Well at the moment I have the same problem like thread author. But your solution didn't help to me. It helped first time for two months, but now it is no longer gives any effect at making connection more stable.