PDA

View Full Version : ASUS G750JX headphone sound problem.



charleshsu1
09-13-2013, 01:10 AM
There is a background hissing noise when I use my headphones. I have skullcandy mix master headphones but the problem occurs with other headphones as well.

I have tried installing the newest drivers and that still doesnt get rid of that hissing sound. any fixes? i really dont want to send this back.

svansiclen
09-13-2013, 01:43 AM
Send it back then. They all have this problem. I can live with it. It won't be fixed though, so if you can't stand it now and can return it you should.

charleshsu1
09-13-2013, 01:51 AM
Send it back then. They all have this problem. I can live with it. It won't be fixed though, so if you can't stand it now and can return it you should.
is there any official asus announcement on this issue? how do you know it wont get fixed?

svansiclen
09-13-2013, 02:07 AM
Been buying computers for 20 years. Issues like this never get fixed man.

Rift999
09-13-2013, 03:27 AM
Hey man, I just got the 750JW from Best Buy and I had the same problem.

Good News:
I switched from my badass Klipsh headphones to a USB powered headphone set and the noise went away, I researched this problem for a week and found out that a lot of these laptops have that problem, it has to due with the onboard sound. (cheap onboard sound)

Fix:
Get a USB powered headset head phones. I use Logitech g35, hissing noise DISSPEARS 100%

Fix2:
Buy a External Sound Card, Sound blaster makes one for $29 that you plugin to your usb and it fixes the hising noise, and then you can use any headphones you'd like.

K thanks.

charleshsu1
09-13-2013, 03:42 AM
thanks, il look into them,
doing a "external sound card" search on amazon brought up many results, some are even around $5.

I really hope that ASUS release updated drivers that will fix this problem.

balundab
09-13-2013, 04:06 AM
i think its just energy static jumping from other internal parts to the on board sound card. i could be wrong but from what ive heard over the years is its a laptop problem some have it some dont. iono tho i could be wrong and prolly am. cheers.

adamsyes
09-13-2013, 04:22 AM
This is a Realtek software sound issue. To fix this please download the latest driver from the link provided below.




http://support.asus.com/Download.asp...udio&p=3&s=111

Installing the Lastest Driver from link provided above

Will have:

-No more Config file delete needed (been fixed)

-Fix bugs, hissing noise including and subwoofer poor sound while gaming etc.

-Sound quality output is much better and crisper.

-Republic Of Gamers Waves Maxxaudio included Ui menu along with Equalizer enabled

-realtek related fixes

charleshsu1
09-13-2013, 05:07 AM
thanks for the link, but when I installed the latest driver from the link (.7004), I am still experiencing the hissing.

But when I Un-install the Realtek High-Definition Audio Driver from Add or remove Programs, THE HISSING GOES AWAY!!
as for now, I have the very basic audio driver. The sound quality is average but it is better than the hissing. Im probably gonna leave it as it is.

Does this mean that this is a Driver issue? Hopefully a new driver comes out that fixes this for good.

adamsyes
09-13-2013, 05:31 AM
thanks for the link, but when I installed the latest driver from the link (.7004), I am still experiencing the hissing.

But when I Un-install the Realtek High-Definition Audio Driver from Add or remove Programs, THE HISSING GOES AWAY!!
as for now, I have the very basic audio driver. The sound quality is average but it is better than the hissing. Im probably gonna leave it as it is.

Does this mean that this is a Driver issue? Hopefully a new driver comes out that fixes this for good.

really ? hmm that is so odd. Because I had the hissing noise as well. I've updated to the .7004 and now it's gone.

I guess it's a driver issue installation type of thing. it shouldn't be defective unit since I've just fixed mine. its definitely software or driver related. or perhaps specific headsets

can you try to uninstall completely and download http://treexy.com driver sweeper

select realtek SOUND
then delete. after that restart and install the .7004

charleshsu1
09-13-2013, 05:46 AM
when you installed .7004, was Maxxaudio working for you?

After I installed the update .7004 from your link, there was no MaxxAudio. Also, The update .7004 isnt included on the G750JX driver page.

il look into this further tomorow morning, thanks for the community for helping!

adamsyes
09-13-2013, 05:58 AM
when you installed .7004, was Maxxaudio working for you?

After I installed the update .7004 from your link, there was no MaxxAudio. Also, The update .7004 isnt included on the G750JX driver page.

il look into this further tomorow morning, thanks for the community for helping!

it appeared for mine after installation, it should be called audio wizard

hmscott
09-13-2013, 10:57 AM
This is a Realtek software sound issue. To fix this please download the latest driver from the link provided below.
http://support.asus.com/Download.asp...udio&p=3&s=111


"The URL you are looking for does not exist.

You probably used an expired or wrong URL. Please try to find out the information you need from the following links."

**Edit: Found your other post with a working URL - I will try the .7004 driver
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&p=3&s=111

What area hosts the .7004 version download?

These are the versions available for download right now for each laptop:
jw Version V6.0.1.6954
jx Version V6.0.1.6954
jh Version V6.0.1.6976

I installed the jh download area version, .6976

What these new versions are doing is setting a registry entry to disable power saving mode, on battery or plugged in. The registry settings also have an option to only turn off power saving mode when plugged in, which is how I have it set (before the new drivers reset the registry settings).

The power saving mode is what is making the idle noise crackling sounds from the headphones jack.

Here is a good description I found by googling https://www.google.com/search?q=realtek+power+saving+registry+setting&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=fflb

http://forum.notebookreview.com/hardware-components-aftermarket-upgrades/587521-fix-realtek-sound-popping-high-pitched-tone-squeal.html

You lose the MaxxAudo/ROG applet if this file is in the install package or C:\Windows directory:
rtkhdaud.dat

You will need to search your C:\Windows directory for rtkhdaud.dat and delete it - rename it if you can't delete it, uninstall the Realtek driver and reboot to delete it if you can't rename it.

Unpack the .zip file for the installer and remove the rtkhdaud.dat file from the Config directory before installing. (clip below is after unpacking a fresh copy of the .zip file, my version already had it removed).

26122

**Edit: The .7004 driver package doesn't have the Config dir or the rtkhdaud.dat file! :)

You may still need to find and remove the rtkhdaud.dat file from C:\Windows if you installed driver version before .7004

26127

After uninstalling the .6976 driver, rebooting, installing the .7004 driver, rebooting, the ROG Audio Wizard is available.

I did need to go back into regedit and set the Power Management to only be disabled when plugged in - Power Management enabled for Battery mode.

26129

Symho
09-13-2013, 09:29 PM
thanks for the link, but when I installed the latest driver from the link (.7004), I am still experiencing the hissing.

But when I Un-install the Realtek High-Definition Audio Driver from Add or remove Programs, THE HISSING GOES AWAY!!
as for now, I have the very basic audio driver. The sound quality is average but it is better than the hissing. Im probably gonna leave it as it is.

Does this mean that this is a Driver issue? Hopefully a new driver comes out that fixes this for good.

I have the same problem! I had noticed that if I remove the realtek's driver (when ASUS use Creative product?) the issue doesn't appear! ASUS HELP!

Edit: I think there is a power switch (software or hardware?) between amplifier and jack output so it does the issue... Maybe...

VortexSuit
09-14-2013, 01:08 AM
Does anyone else have the issue where they cannot select different speaker sizes? (i.e. where it lists small, medium, large - clicking doesn't select any of them)

Is that only available when you have something plugged in the headset port?

hmscott
09-14-2013, 01:41 AM
VortexSuit, the MaxxAudio tool is only active when you are using the speakers. When I use Bluetooth headphones ROG is also not active.

I also cannot select the speaker size... at least clicking on what would logically be the controls to select between them doesn't have an effect. The indicator lights associated with each speaker size are also dark.

I am assuming the ROG MaxxAudio tool is custom tuned for the laptop it recognizes it is running on and doesn't allow changing that variable.

Symho
09-14-2013, 07:51 AM
Does anyone else have the issue where they cannot select different speaker sizes? (i.e. where it lists small, medium, large - clicking doesn't select any of them)

Is that only available when you have something plugged in the headset port?

Using the MAXXAudio function don't solved... I had tried also with external speaker is it the same...

svansiclen
09-15-2013, 02:30 AM
This actually seems to have fixed the hissing for me (7004). Also. My iphone headset mic is working again.

Symho
09-24-2013, 04:55 PM
This actually seems to have fixed the hissing for me (7004). Also. My iphone headset mic is working again.

Any news about our problem? Please someone of ASUS Staff can help us?

Symho
09-25-2013, 10:35 AM
Any news about our problem? Please someone of ASUS Staff can help us?

Nothing to do... I had contact my e-shop and I will return my 2th G750 for another one new! ASUS I give you last chance. :mad:

iammax
09-26-2013, 11:57 PM
I'm on the JX, and I fixed the hissing by uninstalling the realtek driver and letting the default microsoft driver take over. THere's no hissing at all. Waves Maxx is gone though, but I don't really care.

Symho
09-27-2013, 06:38 AM
I'm on the JX, and I fixed the hissing by uninstalling the realtek driver and letting the default microsoft driver take over. THere's no hissing at all. Waves Maxx is gone though, but I don't really care.

Itsn't solved instead! I had tried that drivers but if you notice the subwoofer don't work with external woofer? The problem, I believe, that is the shielding of amplifier. The Microsoft's driver simply set lower the output of amplifier so you don't ear the noise, when you use realtek's driver it is go up and you can ear it. Send your G750 in RMA if you want solve it!

HUMDINGA
09-28-2013, 05:12 PM
Tried driver updates and still had the hissing noise. Sent back my g750jx to the shop i bought it from waiting for a response from them. I agree with Symho i think this is a hardware problem (amplifier) interference of some sort.

xCAKIE
12-08-2013, 05:04 PM
I just bought g750jx yesterday, now im facing the hissing sound problem when i plug in my headphone, any solution?

Symho
12-08-2013, 05:34 PM
I just bought g750jx yesterday, now im facing the hissing sound problem when i plug in my headphone, any solution?

I had the same problem and I had return it!

xCAKIE
12-08-2013, 05:41 PM
I had the same problem and I had return it!
did the store said anything? im going to return it tomorrow.

Symho
12-08-2013, 05:57 PM
did the store said anything? im going to return it tomorrow.

In Italy if you buy online, on e-shop, you can return always if you are not satisfied!

villiansv
12-08-2013, 06:09 PM
If you read the many replies and threads about the issue, you'll find that it likely won't be fixed by replacing the laptop. You will get hiss with low impedance headphones.

Symho
12-08-2013, 07:51 PM
If you read the many replies and threads about the issue, you'll find that it likely won't be fixed by replacing the laptop. You will get hiss with low impedance headphones.

What stupid answer... the laptop had problem with ampliefier... I had got headphone with low impedance and nothing It was solved! ASUS told me that the laptop must be returned by RMA for repair (change amplifier) so what do you think to solve buying other headphone?

villiansv
12-08-2013, 08:09 PM
What stupid answer...

Kindly read through http://rog.asus.com/forum/showthread.php?35545-What-headphones-do-you-use-with-your-g750/ . It's very likely that the built-in amp is not optimised for low impedance headphones, such as in-ear buds. My answer was actually based on a few people's experiences, and we tested various impedance headphones and a nice workaround by zalbard. You gave a personal anecdotal "it worked for me" answer, without mentioning what headphones you used at all. You may not like my answer, but it's not "stupid".

Symho
12-08-2013, 08:28 PM
Kindly read through http://rog.asus.com/forum/showthread.php?35545-What-headphones-do-you-use-with-your-g750/ . It's very likely that the built-in amp is not optimised for low impedance headphones, such as in-ear buds. My answer was actually based on a few people's experiences, and we tested various impedance headphones and a nice workaround by zalbard. You gave a personal anecdotal "it worked for me" answer, without mentioning what headphones you used at all. You may not like my answer, but it's not "stupid".

Ehm, my other G750 had not problem with audio, I can use simply headphone... Next ASUS told me to return the G750jx by RMA, the product has a defect... The problem is that the amplifier has a bad quality shielding. If you want keep your lap...

hmscott
12-08-2013, 11:51 PM
Kindly read through http://rog.asus.com/forum/showthread.php?35545-What-headphones-do-you-use-with-your-g750/ . It's very likely that the built-in amp is not optimised for low impedance headphones, such as in-ear buds. My answer was actually based on a few people's experiences, and we tested various impedance headphones and a nice workaround by zalbard. You gave a personal anecdotal "it worked for me" answer, without mentioning what headphones you used at all. You may not like my answer, but it's not "stupid".

Yup, not a stupid answer :)

The problem is that with high end headphone amps you have to match the impedance of the Headphones to the purpose built headphone amp. But, the sad part is that Asus built in a great headphone amp, really nice, but didn't put in a switch for low/high impedance - either as a hardware switch or a software switch - or even cooler an auto-detect impedance selection.

Now that we have figured out the impedance matching issue, the higher you go - up to 250 ohms so far (did someone test 600 ohm?) the less hiss you hear.

There are a couple of other issues, the power saving mode in the Realtek driver makes a click/crackle in the headphones when going into effect, and in earlier drivers was setting the power saving mode ON for AC/Battery.

The later driver versions only enable the power saving mode for Battery - but you can check here for the registry settings involved to make sure you have your driver set correctly (either off all together or off in AC mode, only on for Battery):
http://forum.notebookreview.com/hardIware-components-aftermarket-upgrades/587521-fix-realtek-sound-popping-high-pitched-tone-squeal.html

It isn't only the Asus G750 series with this Realtek power saving crackle issue.

The other problem can be a manufacturing issue - if all else fails contact Asus.

I have recently moved to using a Toslink Optical / headphone jack connection, using an adapter that plugs in the headphone jack and lets me plug in a Toslink cable directly.

The Toslink feeds a Sennheiser RS-220, and it sounds great - you could also plug the Toslink input into your Receiver to feed your headphones.

Sennheiser RS-220 - Purchased at BestBuy/Magnolia - they had them in stock at the store.
http://www.bestbuy.com/site/wireless-over-the-ear-headphones/3793958.p?id=1218432186599&skuId=3793958&st=pcmcat144700050004_categoryid$abcat0204000&cp=1&lp=1

http://www.crutchfield.com/p_143RS220/Sennheiser-RS-220.html?tp=60828#customer-reviews-tab

RS-220 2nd headset, base station supports 2 head sets - Bestbuy accessories link points at the wrong set
http://www.bestbuy.com/site/over-the-ear-accessory-headphones-for-rs220-digital-wireless-headphones/1239422.p?id=1219047432504&skuId=1239422&st=pcmcat144700050004_categoryid$abcat0204000&cp=1&lp=3

Rocketfish cables/adapter - Purchased at BestBuy - they had them in stock at the store.
http://www.bestbuy.com/site/Digital-Audio/Fiber-Optic-Cables/pcmcat175600050013.c?id=pcmcat175600050013

http://www.amazon.com/Rocketfish-Digital-Optical-Audio-Cable/dp/B0044PU87W
http://www.amazon.com/Digital-Optical-Toslink-Female-3-5mm/dp/B000I97H54
http://www.amazon.com/Rocketfish-Digital-Fiber-Optic-Audio/dp/B0040N5ZLM

The noise floor is dead silent with the Toslink/RS-220, it makes silent spaces seem like a tangible vacuum :)

Note: Plugging in the toslink/headphone jack adapter the first time takes some patience. It wants to only go in about half-way, but needs to go in almost flush to the base of the plug socket. After the first couple of insertions it goes in without excess pressure.

villiansv
12-09-2013, 12:36 AM
Once again a quality answer by hmscott - way more patient than I am :)

Symho
12-09-2013, 09:18 AM
Yup, not a stupid answer :)

The problem is that with high end headphone amps you have to match the impedance of the Headphones to the purpose built headphone amp. But, the sad part is that Asus built in a great headphone amp, really nice, but didn't put in a switch for low/high impedance - either as a hardware switch or a software switch - or even cooler an auto-detect impedance selection.

Now that we have figured out the impedance matching issue, the higher you go - up to 250 ohms so far (did someone test 600 ohm?) the less hiss you hear.

There are a couple of other issues, the power saving mode in the Realtek driver makes a click/crackle in the headphones when going into effect, and in earlier drivers was setting the power saving mode ON for AC/Battery.

The later driver versions only enable the power saving mode for Battery - but you can check here for the registry settings involved to make sure you have your driver set correctly (either off all together or off in AC mode, only on for Battery):
http://forum.notebookreview.com/hardIware-components-aftermarket-upgrades/587521-fix-realtek-sound-popping-high-pitched-tone-squeal.html

It isn't only the Asus G750 series with this Realtek power saving crackle issue.

The other problem can be a manufacturing issue - if all else fails contact Asus.

I have recently moved to using a Toslink Optical / headphone jack connection, using an adapter that plugs in the headphone jack and lets me plug in a Toslink cable directly.

The Toslink feeds a Sennheiser RS-220, and it sounds great - you could also plug the Toslink input into your Receiver to feed your headphones.

Sennheiser RS-220 - Purchased at BestBuy/Magnolia - they had them in stock at the store.
http://www.bestbuy.com/site/wireless-over-the-ear-headphones/3793958.p?id=1218432186599&skuId=3793958&st=pcmcat144700050004_categoryid$abcat0204000&cp=1&lp=1

http://www.crutchfield.com/p_143RS220/Sennheiser-RS-220.html?tp=60828#customer-reviews-tab

RS-220 2nd headset, base station supports 2 head sets - Bestbuy accessories link points at the wrong set
http://www.bestbuy.com/site/over-the-ear-accessory-headphones-for-rs220-digital-wireless-headphones/1239422.p?id=1219047432504&skuId=1239422&st=pcmcat144700050004_categoryid$abcat0204000&cp=1&lp=3

Rocketfish cables/adapter - Purchased at BestBuy - they had them in stock at the store.
http://www.bestbuy.com/site/Digital-Audio/Fiber-Optic-Cables/pcmcat175600050013.c?id=pcmcat175600050013

http://www.amazon.com/Rocketfish-Digital-Optical-Audio-Cable/dp/B0044PU87W
http://www.amazon.com/Digital-Optical-Toslink-Female-3-5mm/dp/B000I97H54
http://www.amazon.com/Rocketfish-Digital-Fiber-Optic-Audio/dp/B0040N5ZLM

The noise floor is dead silent with the Toslink/RS-220, it makes silent spaces seem like a tangible vacuum :)

Note: Plugging in the toslink/headphone jack adapter the first time takes some patience. It wants to only go in about half-way, but needs to go in almost flush to the base of the plug socket. After the first couple of insertions it goes in without excess pressure.

Some computers have a hardware problem and you do not do this repair? Glad you ... and ASUS ...
Again, the problem lies in the shielding of electrostatic current. The rest is philosophy or better mental masturbation!

P.s. Why do I have to spend more money to fix a defect that ASUS has to solve?

Zygomorphic
12-09-2013, 11:06 AM
Some computers have a hardware problem and you do not do this repair? Glad you ... and ASUS ...
Again, the problem lies in the shielding of electrostatic current. The rest is philosophy or better mental masturbation!

P.s. Why do I have to spend more money to fix a defect that ASUS has to solve?
@symho, that is no way to treat people. Please edit your post to remove the offensive comments. I work in a related field to audio, and @hmscott's advice is exactly right. Mismatch the impedances, and you get issues. Think about it like trying to yell through a brick wall. Your voice gets muffled and distorted. It is also true that shielding can be an issue, but that isn't likely.

xCAKIE
12-09-2013, 04:24 PM
Damm, just now, i visited the store that i purchase g750jx from, they said they could not hear the hissing sound through the earpiece, but i heard it so clearly, no choice, had to visit the main store on wednesday..

hmscott
12-09-2013, 06:23 PM
Damm, just now, i visited the store that i purchase g750jx from, they said they could not hear the hissing sound through the earpiece, but i heard it so clearly, no choice, had to visit the main store on wednesday..

The small in ear headphones have low impedance and show the hissing the most. See if you can find headphones that list the impedance and are 150+ Ohms - 250-300ohms would be ideal. If the shop has headphones you can ask to try them out on your laptop when you go in.

tugrul
01-27-2014, 05:12 PM
hi guys,
İ had sizzling sound from my notebook speakers after i paired with my iphone 4 bluetooth.
i am using that cuz of the hotspot thing. İ cant use wifi hotspot cuz at my place i occasionally
drop wifi connection from my cell phone cuz of the channel wfi uses. At the beginning i researched
net very much and found out cuz of the phone channel is my problem.
Anyway in that hotspot after pair via bluetooth every video or mp3 or game sound starts like 10-15 second sound comes with sizzling, wheezy. After that maybe 1 hour or less it happens again. İts disgusting.
İ am using last updates both win and bluetooth device. (win8)