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apolloneo
10-18-2013, 04:34 AM
I have a G46, bought in July, Windows 8 Pre-installed.

Upgrade windows 8.1 failed. Downloading is normal. Install is normal. Self restart, stay in the ROG initial screen for a long time, then blue screen shows can't upgrade to 8.1.

self restart again, self restored to previous windows version. The error code is

0xC1900101 - 0x40017

Any one had a clue? Thanks in advance.

[update]
uninstall the Steelseries mouse driver engine software.
unplug any external device, including USB hub, mouse, keyboard, display monitor(?) and so on
upgrade any critical and optional upgrades from windows updates

Good Luck! :-)

Pitcher@asus
10-18-2013, 05:45 AM
please see http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_install/error-0xc1900101-0x40017-trying-to-install-81/b7504ec8-56be-450c-88aa-8c68224e9db5

apolloneo
10-18-2013, 06:47 AM
Got that link too, but no help. Tried to uninstall the driver of nvidia, re-upgrade, fail again.

After all installation finished, laptop restart, but stuck at rog initial screen for a long time, about 1 hour then blue screen, notified upgrade fail.

SpasTaz0917
10-18-2013, 10:43 AM
Try disabling your Anti Virus just to be sure, that it's not the one ruining things :)

apolloneo
10-18-2013, 01:53 PM
Yep, tried uninstall the anti-virus. Unplug the external hard drive. Second time still fail.

I found a link, one of MS support engineer give 2 methods to retry. Hope this helps a little. I havn't try update all optional updates from MS, I do have 2 optional updates not installed before I start the upgrade. Don't know if that would be th

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/couldnt-update-to-windows-81-0xc1900101-0x40017/e1ee316f-f912-43ef-92dc-ee31a5fe62d9

If you cannot open the link, following is a copy + paste from the forum,

Rajesh Govind replied on October 17, 2013

Microsoft Support Engineer

Hi Martin,

I really appologize for the delay in responding to this thread. This issue is caused by a driver bug check during second boot while installing Windows 8.1. I request you to check if all the updates are installed on the computer via Windows Update before you start with the Windows 8.1 installation. It would be great if you can provide more information regarding this issue:

1) What is the make and model of the computer?
2) Do you have any external devices (except the mouse and the keyboard) connected to the computer?
3) Are you using any third party security program installed on the computer?

You may try the following methods and check if that helps.

Method 1: Disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard)

Please disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard) and then check if you still face this issue while installing Windows 8.1. This is to check if the issue is caused by any external devices connected to the computer.

You may also try installing all the driver updates for all the devices installed on the computer and check if that resolves the issue. You may try the next methods and let’s know the result.

Method 2: Update the Device Drivers on the Computer.

Step 1: Check the Windows updates for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

a) Press “Windows Logo” + “W” keys from the keyboard.
b) Type “Updates” in the search bar and click on “Install optional updates” from the left pane.
c) From the “Windows Update” window, click on “Check for Updates” on the top left corner, to receive a fresh list of updates and then install all the updates listed there.

For any issues while installing Windows Updates, you may also refer to this link:

Troubleshoot problems with installing updates

If no driver updates are available via Windows Update, then you may install them for all the devices on the computer from the Computer Manufacturer’s website.

Step 2: Update Driver Software from the Manufacturer’s website:

Go to the computer manufacturer’s website and search for the latest Windows 8 drivers available for all the devices on the computer and then install them by following the instructions given in the website.

Please do get back to us with the troubleshooting results.

Nehmia
10-18-2013, 03:03 PM
that is because you have outdated drivers

I installed the old MEI driver once and my Windows 8.1 wouldn't boot I had to do another clean install then install MEI 9.5.xx

Aurus
10-18-2013, 05:13 PM
Hello there,

I also own a g46vw, and I'm interested in the windows 8.1 update but after seeing your post I'm not so sure anymore, I'm no computer genius by anymeans like most of the people in here so I'd like to know if you were able to complete the update withouth having to do any weird setups or configs.

Thanks!!

apolloneo
10-18-2013, 07:19 PM
can you provide more info about MEI driver? where to download? If possible, would you please write a simple process list? Thanks!

ggBanks
10-18-2013, 07:24 PM
I have a Question to the OP. Do you have a SteelSeries mouse or keyboard? If so, then try uninstalling the SteelSeries engine and see if it works. I read somewhere that a guy did it and it was causing the upgrade to fail.

apolloneo
10-18-2013, 07:27 PM
yep, I do have a steelseries mouse, sensei raw. I will try it and to see what's happened. Thanks for providing the info!

ggBanks
10-18-2013, 07:32 PM
I have a Sensei too, the original one and tried twice without success. The installation got stuck around 84-85% on Applying PC settings, then crashed. I still haven't tried again though, don't have any more time to spare today, so I guess I'll do it tomorrow.

Nehmia
10-18-2013, 08:26 PM
can you provide more info about MEI driver? where to download? If possible, would you please write a simple process list? Thanks!

Intel Chipset Drivers 9.4.0.1026 (http://www.mediafire.com/?kiw97o9bwcokvco)

After you download the *.ZIP File, copy the folder you extracted to C:\ and rename the folder to chip.

Now, right click on the Windows 8.1 Start Menu button and choose Command Prompt (Admin)

Type CD\ then hit Enter

Type cd chip then hit Enter

Type setup.exe -overall -overide then hit Enter.

http://i41.tinypic.com/28a5bex.png

This command will install the full Intel Chipset Drivers not just the components that are missing. This is very essential.

Intel Rapid Storage Technology Driver 12.8.0.1016 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/IRST/IRST_Intel_Win8_64_VER12801016.zip)

Intel Management Engine Interface 9.5.13.1706 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/MEI/MEI_Intel_15M_Win8_64_VER95131706.zip)

Atheros AR9485 WLAN Driver 10.0.0.263 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/WLAN/WLAN_QualcommAtheros_Win81_64_VER1000263.zip) (Unzip the folder, then manually browse to update the drivers through Device Manager)

Atheros AR8171 LAN Driver 2.1.0.21 (http://www.mediafire.com/?5h8r46epc3xo1zx)

Atheros Bluetooth Driver 8.0.1.306 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/Bluetooth/Bluetooth_QualcommAtheros_Win81_64_VER801306.zip)

Power4Gear Hybrid Utility 3.0.5 (http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/Power4GearHybrid/Power4GearHybrid_Win8_64_VER305.zip)

apolloneo
10-19-2013, 12:46 AM
Thanks a lot!

apolloneo
10-19-2013, 12:48 AM
SOLVED! After ggBanks told me to uninstall the steelseries mouse driver, I follow it and install the 2 other optional windows updates. Now, upgrade is finally success. Cheers!

apolloneo
10-19-2013, 04:24 AM
Intel Chipset Drivers 9.4.0.1026 (http://www.mediafire.com/?kiw97o9bwcokvco)

After you download the *.ZIP File, copy the folder you extracted to C:\ and rename the folder to chip.

Now, right click on the Windows 8.1 Start Menu button and choose Command Prompt (Admin)

Type CD\ then hit Enter

Type cd chip then hit Enter

Type setup.exe -overall -overide then hit Enter.

http://i41.tinypic.com/28a5bex.png

This command will install the full Intel Chipset Drivers not just the components that are missing. This is very essential.

Intel Rapid Storage Technology Driver 12.8.0.1016 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/IRST/IRST_Intel_Win8_64_VER12801016.zip)

Intel Management Engine Interface 9.5.13.1706 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/MEI/MEI_Intel_15M_Win8_64_VER95131706.zip)

Atheros AR9485 WLAN Driver 10.0.0.263 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/WLAN/WLAN_QualcommAtheros_Win81_64_VER1000263.zip) (Unzip the folder, then manually browse to update the drivers through Device Manager)

Atheros AR8171 LAN Driver 2.1.0.21 (http://www.mediafire.com/?5h8r46epc3xo1zx)

Atheros Bluetooth Driver 8.0.1.306 (http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/Bluetooth/Bluetooth_QualcommAtheros_Win81_64_VER801306.zip)

Power4Gear Hybrid Utility 3.0.5 (http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/Power4GearHybrid/Power4GearHybrid_Win8_64_VER305.zip)

Hey, thanks for providing those links. But I have a problem when I right click the start button to choose the prompt(admin), there is no response. Actually, I click most of the options, such as disk managment, computer management and so on, those are no response either. Do you have any idea what's happened there? Thanks again!

ggBanks
10-19-2013, 08:48 AM
I confirm too. I was the SteelSeries engine that was failing the upgrade! I assume that any other driver or program that does not have Windows 8.1 compatibility will fail the installation too. For me that was only the SSE, for others it may be something else.