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View Full Version : G73JH RMA Help (Supervisor Info?)



d0gan
09-06-2011, 07:03 PM
I am about to set up my 6th RMA for my Asus G73JH for PSOD and PSOD related issues. Currently, my laptop display is unusable as it has symptoms of permanent PSOD. This has been an on-going saga for the past 3 months (first RMA back on 6/14).

I have a call into Asus customer care and they said that a supervisor will contact me within 48 hours. However, I want to be proactive and see if anyone has any recommendations or has had success with a particular Asus supervisor/representative when dealing with a troubled RMA situation in case I don't hear back from them (from first hand experience and other customer accounts w/ Asus, I know that a supervisor callback is not reliable). If so, I'd greatly appreciate it if I could get their contact info.

At this point, I am hoping I can get either a new replacement laptop or simply a refund. It's disappointing that I've had to rely on my Dell Inspiron 8600 which I purchased back in 2004.

Thanks!

ciddire
09-07-2011, 02:08 AM
What merchant did you buy the unit from?

d0gan
09-07-2011, 02:36 AM
What merchant did you buy the unit from?

jr.com back in May 2010.

Pyro411
09-07-2011, 06:55 PM
D0gan I know your pain, I sent mine in a few times for the same problem without it getting fixed any of the times it was sent in and with the laptop being one for nearly a month the first time, being this is your 6th RMA of the unit without proper repair demand to be escalated when you get on the phone, but before that determine if the state you live in has a Lemon law for Computers/Laptops/Electronics as with mentioning that you may get a replacement if they've gone over the mark for repairs within a certain set amount of time.

d0gan
09-08-2011, 12:35 AM
D0gan I know your pain, I sent mine in a few times for the same problem without it getting fixed any of the times it was sent in and with the laptop being one for nearly a month the first time, being this is your 6th RMA of the unit without proper repair demand to be escalated when you get on the phone, but before that determine if the state you live in has a Lemon law for Computers/Laptops/Electronics as with mentioning that you may get a replacement if they've gone over the mark for repairs within a certain set amount of time.

Great point Pyro. I'm in California and based on what I've read, it seems like 4 repairs is the cutoff for an eligible lemon law case. I haven't heard from anyone from Asus yet and plan to call again tomorrow morning.