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View Full Version : Odd Framerate Issue with my New G750JW-DB71



Titus Tyrwitt
12-08-2013, 02:06 AM
Hello All,

After missing out on an entire generation of gaming due to having an ancient Dell, I saved my pennies and bought an Asus G750JW-DB71 two weeks ago. For the first week, I absolutely loved it. I loaded out Fallout 3 and Team Fortress 2 (a couple of older games I wanted to experience), and both ran smooth as silk.

Last week, though, I started experiencing some hitches in the framerate. Both games would hiccup at odd moments, which was strange given than they're both older titles. I've run two different types of antivirus software (the computer's clean), defragged the harddrive (Windows 8 said it wasn't fragmented, but I did it anyway), and updated my graphics card's driver (did nothing).

I'm not sure what to do. I loved that first week of awesome performance and would like it back. Does any kind-hearted, tech-saavy individual have some hints for me?

sasuke256
12-08-2013, 09:35 AM
monitor GPU usage while gaming with GPU-z and try to see if the HDD (SMART) is okey with HD tune or AIDA 64 :)

Titus Tyrwitt
12-08-2013, 11:39 AM
Will do so! Anything I should be looking for in particular?

reka121402
12-08-2013, 03:36 PM
I have to ask the question to get it out of the way, you are plugged in when gaming right? The cpu (if you haven't upgraded the bios to 208) and the gpu severely downclock while on battery power.

Also, what are "hitches"? Are we talking framerate drops, and if so give us actual numbers. Are they game stutters while fps is fine, that could be HDD lag. It could also be other issues since older games usually don't use multiple cpu cores and could have a few conflicting OS issues with newer computers.

Titus Tyrwitt
12-08-2013, 07:59 PM
Hi reka121402,

Thanks for your help! Yes, I am gaming while plugged in. I basically use the machine as a portable desktop and never use it anywhere that doesn't have an outlet. Should I go ahead and upgrade the bios?

I'd love to provide actually framerate numbers, but (and I'm embarrassed to admit this) I don't know how to measure them. I'm guessing someone here will be able to enlighten me! I know that brands me as an abominable noob, but there it is. The so-called "hitches" feel exactly like dropped frames, and they tend to happen when turning in an FPS. For instance, I turn to aim, the screen hesitates, and then it resumes scrolling smoothly.

Titus Tyrwitt
12-08-2013, 08:05 PM
As far as data goes, here are the results from the programs sasuke256 suggested.

HDTune showed no errors on the hard drive. (Thank goodness.) The benchmark looked like this (https://dl.dropboxusercontent.com/u/2822388/HDTune_Benchmark_HGST.png).

I used GPU-z during two fifteen-minute-long gaming sessons, one with TF2 (https://dl.dropboxusercontent.com/u/2822388/GPU-Z%20Sensor%20Log%20%28TF2%29.txt) and one with Fallout 3 (https://dl.dropboxusercontent.com/u/2822388/GPU-Z%20Sensor%20Log%20%28Fallout%203%29.txt). During both times, the GPU Core Clock topped out at 796.9 and the GPU Memory Clock reached a height of 1002.4. Since I am brand-new to actually having a computer with a graphics card, I have no idea what these numbers mean. (I'll gladly admit that it's a nice problem to have.)

reka121402
12-08-2013, 11:11 PM
% of GPU usage is really the only stat that is needed, as it tells us if the card is maxing out or not. The Core Clock is the speed your GPU is running at, the Memory Clock is the same but for the GPU RAM.

Also, the #1 tool for any computer diagnosis is Google, if you have questions just ask there first. For example, I didn't know how to get a frame counter in TF2, but a quick search got me this:

Open the console (press the ~ key)
Type cl_showfps 1

You can replace the 1 with a 0 to turn it off or use 2 in order to get an average.


So, if you could get us some fps numbers, and let us know the % of gpu usage we can at least determine if your gpu is the culprit or if we need to look somewhere else. Also please include what video settings you have for each game. Oh, and download/run 3dMark and post your results. It is a gpu benchmark and will give us an idea if you are running slower than other computers of the same type (I scored a 4100 on my 750JX with the gpu overclocked).

hmscott
12-09-2013, 07:58 AM
Hello All,

After missing out on an entire generation of gaming due to having an ancient Dell, I saved my pennies and bought an Asus G750JW-DB71 two weeks ago. For the first week, I absolutely loved it. I loaded out Fallout 3 and Team Fortress 2 (a couple of older games I wanted to experience), and both ran smooth as silk.

Last week, though, I started experiencing some hitches in the framerate. Both games would hiccup at odd moments, which was strange given than they're both older titles. I've run two different types of antivirus software (the computer's clean), defragged the harddrive (Windows 8 said it wasn't fragmented, but I did it anyway), and updated my graphics card's driver (did nothing).

I'm not sure what to do. I loved that first week of awesome performance and would like it back. Does any kind-hearted, tech-saavy individual have some hints for me?

Generally, deteriorating performance that causes hiccups in playback - while streaming data from an HD or the internet comes down to just a few things.

1) Driver/app/OS changes - check your "uninstall control panel - sort by install date"

Uninstall / Back up to previously known good versions of apps/drivers/etc until your fluid game play returns, and then reinstall 1 at a time everything except the last thing you uninstalled - to see if more than 1 thing is causing problems - it might be 2 things that were installed recently and both cause problems. In the future avoid alots of updates - check game play between installs/updates and do 1 at a time.

2) Disk fragmentation - after installing a bunch of stuff, and updating older things, your disk becomes fragmented. Sometimes with a new game update, your blob is fragmented enough to cause hitches in scene and level loads - which happen in the background during game play on good games - which can show up as hiccups in the game.

The solution is to defrag the HD with a deep defrag program like PerfectDisk: http://www.raxco.com/home/products/perfectdisk-pro

The best solution is to swap in an SSD. The faster and larger the better. 512GB's have dropped in price, and now there are 1TB drives that aren't too expensive. You can still defragment these the old fashioned way - but it is recommended you invoke trim - and that can be done via Windows defrag alone.

3) HD pauses due to drive settings - Use QuietHDD, manually at every boot ( or use a cmd script) to turn off /disable APM/AAM (set both to 254) and Suspend so that the disk won't go into low power mode and pause the data streaming. You also need to set the Windows Power settings you are using to not sleep the disk (set to 0 = never).

http://sites.google.com/site/quiethdd/

3) Additional software running in the background - indexing the disk, cleaning the disk, doing back gound downloads, etc.

Disable Windows Indexing Service, and to make double sure an update doesn't restart it, before you disable it use the Index settings to unset all the index locations, delete the index file and remake it with no Index locations set.

Turn background downloading off - or direct the disk location to a USB drive or the drive in the 2nd bay.

If you have something like Norton Internet Security - enable silent mode - and disable anti-virus so you won't lag due to av checks.

There are lots of other potential background tools that can interfere, you will have to sleuth your configuration to find and nullify them.

Oh yeah, turn off Windows VM paging file, set it to 0. 8GB+ memory is enough to run without paging. Stops lots of unnecessary disk traffic and frees up lots of space on C drive. Also disable Hibernation to save space, sleep works good enough.

Let us know how you fix the problem. Have fun. :)

Titus Tyrwitt
12-10-2013, 12:54 AM
Thanks, guys! This is very helpful stuff. Work's keeping me busy this week, but I'm looking forward to giving these suggestions a try when I get a free moment soon. Many, many thanks.

Titus Tyrwitt
12-10-2013, 01:40 PM
Hey hmscott,

Quick question for you: Is there any particular solid-state drive you'd recommend for this model of laptop? I've never tried to upgrade a laptop before and would hate to purchase one that didn't fit.

Titus Tyrwitt
12-10-2013, 04:59 PM
Okay, now this is an interesting development. I'm using Webroot for my antivirus software, and it immediately quarantines QuietHDD as malware. I downloaded it from here (https://sites.google.com/site/quiethdd/). Have i gotten a bad build?

hmscott
12-10-2013, 06:07 PM
Okay, now this is an interesting development. I'm using Webroot for my antivirus software, and it immediately quarantines QuietHDD as malware. I downloaded it from here (https://sites.google.com/site/quiethdd/). Have i gotten a bad build?

NIS 2014 doesn't have a problem with it. It is likely a false positive. I haven't had a problem with it and have used it for a number of years. Here is the result of downloading it again just now and scanning it with NIS 2014:

30888

Titus Tyrwitt
12-12-2013, 03:04 PM
Thanks! QuietHDD seems to be helping somewhat, particularly with TF2. The framerate now runs an average of 45 to 60 FPS at high settings, with dips down to 30 and highs of 120. In other words, it's quite playable. Fallout 3 only has problems in open-world sections as distant textures pop-in, which might require a SSD to fix. All in all, I'm quite pleased with the developments.

Adam89
12-15-2013, 04:46 PM
Im getting this exact same issue Titus Tyrwitt. No idea whats causing it :(

hmscott
12-15-2013, 09:32 PM
Thanks! QuietHDD seems to be helping somewhat, particularly with TF2. The framerate now runs an average of 45 to 60 FPS at high settings, with dips down to 30 and highs of 120. In other words, it's quite playable. Fallout 3 only has problems in open-world sections as distant textures pop-in, which might require a SSD to fix. All in all, I'm quite pleased with the developments.

Titus, excellent :)

Glad to hear it helped out, so it's not a bad drive, and yes an SSD helps a lot.

Did you disable Windows Page file? How much memory did your configuration come with?

Disabling indexing, and disabling other background processing helps stop unexpected frame rate drops in the middle of a long game session.

swaglord1337
05-07-2014, 02:28 PM
http://gyazo.com/5e9500239a47e48e5bd16f8fd17c6069

Anyone that could tell my why I got so low FPS?!? :( I usually play at around 200~ =/

hmscott
05-08-2014, 03:19 AM
http://gyazo.com/5e9500239a47e48e5bd16f8fd17c6069

Anyone that could tell my why I got so low FPS?!? :( I usually play at around 200~ =/

200fps on the same laptop, or 200fps on a different computer?

Usually getting less FPS is from running at a higher resolution - like on the G750 at 1920x1080 vs 1280x720 on another computer - the FPS goes down as the desktop size goes up.

Maybe the video settings besides the resolution are higher on the G750 game config - if the game reads the laptop as having a better configuration it will enable more eye candy which will reduce FPS too.

48fps isn't bad. You want to enable enough eye candy to enjoy the game, and keep the FPS around 60fps. Dropping down to 48fps isn't bad.

You could change the desktop down 1 step at a time from 1920x1080 until you get 60fps more of the time, or keep the desktop size at 1920x1080 and drop down things like post-processing and anti-aliasing first.

Tuning video settings is part of the game setup.