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View Full Version : G750jh kmode_exception_not_handled problem windows blue screen help !!



myzeren
12-27-2013, 10:42 AM
I have problem when i use my laptop 5-6 times the laptop had a problem with blue screen and the problem name is KMODE_EXCEPTION_NOT_HANDLED. how can solve it ? please help me my rog friends

rannicus
12-27-2013, 12:04 PM
I have this issue before, it turns out the ROG Mouse software is crashing the system. I am using 8.1 (updated from 8).

Download an older version from the asus website

myzeren
12-27-2013, 05:48 PM
I could not found my old version. my mouse is coming with my laptop. rog gx850 my mouse. can u give the link?

Doarea
12-28-2013, 03:30 AM
Windows blue screen of death: http://www.windowspasswordsrecovery.com/fix-windows/blue-screen-of-death.html

I did met blue screen on my Windows 7 laptop, the above topic helped me much. I followed its recommended tool Windows Boot Genius to fix problem efficiently! I was not pulling my hair out!

hmscott
12-28-2013, 09:28 AM
I have problem when i use my laptop 5-6 times the laptop had a problem with blue screen and the problem name is KMODE_EXCEPTION_NOT_HANDLED. how can solve it ? please help me my rog friends

myzeren, update to the newest wireless driver and the rest as long as you are at it, Asus has posted a bunch of new Windows 8.1 drivers to the G750JW support site, just download the ones for your laptop hardware - which make of wireless/ethernet for example.

For USA:
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G750JW&hashedid=w5ZFxIpLeKBoVabd

The Asus website is getting overloaded, if you get an error like "Server Error in '/' Application." be patient and come back a little later, or keep banging on it till it works :)

You will want to reboot after each driver update, most of the installers do that for you.

I have seen this get cured primarily with the wireless Wifi update, but a mouse driver is a good candidate too.

Please come back and let us know which update fixed it for you :)

Check out this thread, to the end too:
http://rog.asus.com/forum/showthread.php?39211-G750JX-BSOD-problem.-HELP!-KMODE_EXCEPTION_NOT_HANDLED.-solved&p=330001&viewfull=1#post330001

myzeren
12-28-2013, 01:50 PM
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 27/12/2013 08:16:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122713-23906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF8006BD60B28, 0x1FFFFFFFF, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 26/12/2013 20:49:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-20468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF80185F67B28, 0x0, 0x3200000)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 23/12/2013 19:18:04 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122313-8296-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF801A8100B28, 0x0, 0x2880000)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





I used a program and after I reached this informations. I update my wireless driver and mouse driver but still problem is going. how can update my all drivers and is it necessary to update windows 8.1 ?

hmscott
12-28-2013, 03:08 PM
...how can update my all drivers and is it necessary to update windows 8.1 ?

Download them and then install 1 at a time, rebooting between each one.

porury
08-04-2014, 06:06 AM
Windows blue screen is caused by many reasons. It is better that you can check the real reasons. Here is a video guide that fix Windows errors including fixing blue screen (http://www.windowspasswordsrecovery.com/fix-windows/blue-screen-of-death.html).

https://www.youtube.com/watch?v=7GKDpUdsxag

hmscott
08-04-2014, 11:19 AM
Windows blue screen is caused by many reasons. It is better that you can check the real reasons. Here is a video guide that fix Windows errors including fixing blue screen (http://www.windowspasswordsrecovery.com/fix-windows/blue-screen-of-death.html).

https://www.youtube.com/watch?v=7GKDpUdsxag

porury, these Kmode exception errors experienced on the G750's have been caused by the Asus Gaming Mouse Driver, uninstalling it stops the blue screens.

If you don't have an Asus mouse you don't need the Asus Gaming mouse driver :)

Updating the drivers to the latest Windows 8.1 version is recommended for all the drivers except the Asus Mouse Driver and the VGA driver on the new G750's - JM/JS/JZ - they run best on 332.60 for now, until the memory leak problems are solved.

Here is a list of places to find the latest Windows 8.1 drivers for the JW/JX/JH JM/JS/JZ:

G750 support areas - The JM download area has the latest drivers for all the G750's, with JS/JZ download area's next, the G750JW/JX/JH download areas are out of date:
http://support.asus.com/Search.aspx?SLanguage=en&keyword=g750&ps=10&pn=1

Here is the latest Notebook Audio - for G750 => Realtek driver package Version V6.0.1.7224
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Here are the latest Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Here are the latest Notebook WLAN drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Here are the latest Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

Notebook Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Notebook ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.6.7.0 for the G750JW/JX/JH
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards&hashedid=n/a

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 340.52 for the JW/JX/JH, for the JM/JS/JZ owners you probably want to keep using 332.60 to avoid random crashes - as reported by a lot of people.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Besides uninstalling the Asus Gaming Mouse driver, it is recommended to uninstall Asus Power4Gear, Asus Splendid, Asus Live Update.

If you are having problems with USB, make sure Asus USB Charger Plus (3.1.9) is up to date - uninstall it first to test to see if your USB problems go away. Download from the JM download area.

FalconFX
08-04-2014, 12:58 PM
I had this issue on my JH, and after installing the latest gaming mouse driver, its gone :D

FalconFX
08-04-2014, 01:08 PM
this is the one that i downloaded http://support.asus.com/Download.aspx?SLanguage=en&m=GX850&p=25&s=4 :), hope it works

hmscott
08-04-2014, 06:32 PM
this is the one that i downloaded http://support.asus.com/Download.aspx?SLanguage=en&m=GX850&p=25&s=4 :), hope it works

FalconFX, the GX850 download area only has drivers for up to Windows 8.0 x64, not Windows 8.1...from 3/13, over a year old.

39739

You might want to file a Technical Inquiry with Asus and ask when the Windows 8.1 Asus Mouse drivers will come out, or where you can download them now.

https://vip.asus.com

FalconFX
08-04-2014, 06:54 PM
FalconFX, the GX850 download area only has drivers for up to Windows 8.0 x64, not Windows 8.1...from 3/13, over a year old.

39739

You might want to file a Technical Inquiry with Asus and ask when the Windows 8.1 Asus Mouse drivers will come out, or where you can download them now.

https://vip.asus.com

I really dont care how recent it is as long as the problem is solved, and hopfully it will work for him too :D

hmscott
08-05-2014, 12:41 AM
I really dont care how recent it is as long as the problem is solved, and hopfully it will work for him too :D

FalconFX, the MX850 Mouse driver isn't updated for Windows 8.1. It should be updated for Windows 8.1 if you are running Windows 8.1, so if you are depending on it ask Asus to update it :)

The Gaming Mouse driver that causes problems, is included in the G750 OS install, in C:\eSupport, and it is 6 months newer than the newest driver in the GX850 download area.

39744

FalconFX
08-05-2014, 10:57 AM
FalconFX, the MX850 Mouse driver isn't updated for Windows 8.1. It should be updated for Windows 8.1 if you are running Windows 8.1, so if you are depending on it ask Asus to update it :)

The Gaming Mouse driver that causes problems, is included in the G750 OS install, in C:\eSupport, and it is 6 months newer than the newest driver in the GX850 download area.

39744

Im running on Win8 and not planning to update any time soon, why take the chance to ruin something if its working properly ? :D

KoolASUS
08-05-2014, 11:20 AM
Still on Win8 too, everything runs perfect, and Classic Shell takes care of the "Windows Start button".

off-topic : it seems Windows 9 will have a REAL Start button, boot-to-desktop, AND Aero will be back (maybe different) !