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boheraldchris
01-02-2014, 03:17 PM
This is my first foray into the forums here, and I wish it were under more pleasant circumstances. I got the G75VW BBK5 in the mail yesterday. It was a refurbished model from Amazon. Since opening the box yesterday, I have had a few MAJOR problems with it. The biggest issue is the monitor... I've had to do over 10 hard reboots on this thing within the span of 24 hours. At first it started by getting warnings that would say "Nvidia video card has crashed and recovered" or something to that effect. Nothing major really came of it though. Then I decided to use Windows Movie Maker to record my band's practice for the hell of it, and when I would go back and try to watch it (in WMM) I would get that same warning, especially when going full screen... I had to reboot it several times before I decided to watch the video in Winamp. I had zero problems there.
Since then I've been encountering a more serious issue, which is the whole screen going black. It does it regularly, and it's the main source of my reboots. Then when I turn it back on, I get the regular chimey start up sounds but no screen. So I have to keep rebooting it until the screen actually turns on.

Does anyone have any clue as to what's going on here? The computer is magnificent when it WORKS and I don't want to get rid of it.

cl-Albert
01-02-2014, 08:59 PM
Welcome to the forums!
Unfortunately, it sounds like you may be having some hardware-related problems and some ideas are below to check into it more.

1. Connect an external monitor if possible to check if there is some hardware problem related to just the notebook screen, and if there is, try to move the screen in different positions to see if this makes any difference.

2. If the unit is running Win7, tap 'F2' to get in to the bios to test the notebook screen outside of Windows and eliminate any software issues.

If you still have time to return or exchange the unit, keep an eye on the deadline if you decide to go this route.

Good luck!

boheraldchris
01-03-2014, 11:55 PM
How do I check it in the bios? I entered it and couldn't find where to check the screen. I never have these problems in safe mode, so I think it's a software issue. My GEFORCE GTX 660M driver was way out of date, but updating it didn't help at all. I tried uninstalling the driver completely and doing a clean install, but that didn't work. So now I'm really lost! Thanks for the reply by the way.

cl-Albert
01-04-2014, 02:09 AM
Actually, if everything works in Safe Mode, it's pretty much the same thing as checking in the bios, but just wanted to make sure the screen didn't go black while you were in the bios which would point to a hardware problem.

Honestly, I'm not that great at troubleshooting software since we often just ask people to back-up and recover if possible, so you may want to get more opinions if this isn't your first choice, but feel free to discuss.
I also have a Win7 G75VW unit available for testing and haven't seen problems like this although I change very little in the software usually unlike most people probably.

boheraldchris
01-06-2014, 01:04 AM
Thanks for the help, I appreciate it. I've installed a few different versions of the driver, but to no avail. The weird thing is that I don't get the driver crashes with the default VGA driver, but I still experience the occasional screen blackouts after the OS loads (after the Win logo but before the login screen).

cl-Albert
01-06-2014, 07:55 PM
Actually, if everything works in Safe Mode, it's pretty much the same thing as checking in the bios, but just wanted to make sure the screen didn't go black while you were in the bios which would point to a hardware problem.

Honestly, I'm not that great at troubleshooting software since we often just ask people to back-up and recover if possible, so you may want to get more opinions if this isn't your first choice, but feel free to discuss.
I also have a Win7 G75VW unit available for testing and haven't seen problems like this although I change very little in the software usually unlike most people probably.

Although it's not as common, I should also add in my earlier post that it could still be a hardware problem even if everything works okay in the bios, safe mode, or with the default VGA driver (sounds like there are still some issues even in this situation with your unit) since you aren't really using the full capabilities of the vga card in all those situations.

If you can still get a refund or exhange, just wanted to make sure you keep an eye on this deadline if things don't work out soon instead of finding out later it really was a hardware issue.

Anyway, if you want to keep working on it, I would just recommend keeping your software as simple as possible.
If you still have the ASUS factory Windows image installed, you may want to erase everything and recover Win7 using 'F9' at power-up if necessary just to make sure your software is 'normal' although I wouldn't think you've installed anything yet that could be causing these problems.
Other Win7 G75VW owners have not seen this kind of problem with the original ASUS factory image, so if your unit isn't working properly with it, it would lead me to think there could be some hardware problem with your unit (if you've upgraded anything like hard drive or memory, you may want to remove them to check).

If you are using your own Windows installation, try to use just the drivers from the ASUS G75VW download site to make sure everything is okay before installing anything else (search by your G75VW model and let us know if you run into any problems downloading drivers): http://www.service.asus.com/#!downloads/c1wax

Shawnnepc
01-06-2014, 09:02 PM
Welcome to the forums!
Unfortunately, it sounds like you may be having some hardware-related problems and some ideas are below to check into it more.

1. Connect an external monitor if possible to check if there is some hardware problem related to just the notebook screen, and if there is, try to move the screen in different positions to see if this makes any difference.

2. If the unit is running Win7, tap 'F2' to get in to the bios to test the notebook screen outside of Windows and eliminate any software issues.

If you still have time to return or exchange the unit, keep an eye on the deadline if you decide to go this route.

Good luck!

It's likely a bad GPU that passed the refurbisher 'QA.'

@OP Contact amazon and get an exchange or refund. With the referb units if it doesn't work right out of the box swap it ASAP. Due to their limited warranty spans they can be a HUGE hassle to deal with later.