View Full Version : Dead/bright pixels?

09-14-2011, 01:42 PM
I have just noticed these white pixels whenever the background is fully black/dark.



[These pictures are taken with 30seconds exposure time to make it noticeable on picture]

Do I have the right now to return this laptop for screen-change or not?

and if I can do so, can I remove the HDD/SSD from the laptop for privacy reasons?

09-14-2011, 05:27 PM
I'm not sure what the dead pixel policy is but it's usually based on number of pixels, type of problem (stuck, dead, color) and proximity to each other. If you have the option I'd check with your vendor first. Also, people have occasionally had luck fixing stuck pixels by gently rubbing them with a finger. I'm not sure exactly how or why this works but it might be worth trying before sending it off.

09-15-2011, 12:54 AM
I have a program where it turn full screen with one color at a time (blue/red/yellow/etc..). I have not noticed any dead pixels on a white screen, but more than 8 bright pixels on black screen.
Yeah, I have already tried the rubbing method without luck..
what do you mean check with vendor?
isnt my laptop's vendor Asus? and this forum associated to them?

09-15-2011, 03:17 PM
Sorry, I meant your reseller(store where you bought it), not the manufacturer. Yes of course ASUS has a warranty policy but if I bought something at the corner store I would go there first before going to the trouble of shipping. That's all I meant.

09-17-2011, 02:56 PM
After I contacted my store, they told me that its faster to send it directly to asus myself...
How long will it take to get this fixed if I send it?

09-18-2011, 09:51 PM
anyone working at asus could answer this?

09-20-2011, 08:44 PM
I think the reason you haven't seen a response is that I'm not sure anyone who would be servicing Norway visits these boards. I know that doesn't really help but I thought I'd mention it in case you are still waiting for an answer.

09-20-2011, 09:31 PM

Just call the hotline to Asus in Norway and they will set you up with RMA and information for what to do for ship your defect product. Almost a month ago I sent my Asus G73SW to Anovo (http://anovo.no/), but sadly the day after they received my computer they went bankruptcy :(

So I think the new enterprise (fixing computers and other stuff) is called Nordic Service (http://nordicservicegroup.com/default.asp) (I hope I managed to find the right side for the enterprise :P) because I have a another computer Asus X50DAB series, wich was broken (the screen was black, mostly because the LED backlit was broken, but suddenly one day it was working all fine again :S :)).

I had to call the Asus hotline (http://support.asus.com/Hotlines.aspx?SLanguage=en) again and they said I had to send my receipt to Nordic Service (didn't get any mail adress to send it to :P) and then register the RMA/Case i had to them and so on.

When you are talking with Asus hotline, just tell your issue and he or she will help you out to what to do :)

12-12-2011, 02:32 PM
Again, now I discovered only 1 pixel that is bright on black, and black on other colors, yet....
What is this.. Im using my laptop normal. I didnt hit it, break it, let it fall, ect...
I hope I dont see more dead pixels....

ps. I tried the rubbing and flashing screen method without luck...