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View Full Version : In need of help g750jw-bbi7n05 (best buy) smart pad issue in



acer617
01-14-2014, 11:46 PM
SO i have a G750JW-BBI7N05 from best buy. my smart pad just been going crazy from day one.
The smart pad(muse), will right click and move a lot when i try to use it most of the time. some time it work just fine and then its just goes crazy. im hopeing this is a known issue... even tho Asus says it not.

Now i have updated all window updates, drives, and Asus bio.

Asus told me to do a refresh/or reset. i did a refresh, and when that didn't work i did a reset. but still had the same issue, so i thought the track pad was just off, and took it back to BEST BUY. I walked out of best with a brand new G750JW-BBI7N05 never open... updated all window updates, drives, and Asus bio and have the same ISSUE with the smart pad...

im at lost, i been looking online. all i can see is that "ellen ps/2"(name my be off) smart pad driver been have having issue on windows 8.1. im still running windows 8.

SO if i cant fix it by tomorrow, im just going to have to ask for my $ back of get something else. Which i dont want to do. i didnt know much about Asus Before getting this Pc, but i quickly fell in love with.

soulcrusher145
01-15-2014, 12:27 AM
Did you uninstall the driver and re-install it?

http://support.asus.com/Download.aspx?SLanguage=en&m=G750JW&p=3&s=521

acer617
01-15-2014, 02:17 AM
With the first one i did. with the second one i dont think so, i think i just hit update

soulcrusher145
01-15-2014, 02:35 AM
You might want to try completely uninstalling the driver in device manager...you might need a mouse handy not too sure as I haven't had to do this before, and install the driver again. If that doesn't work play around in smart gesture, but if even those 2 dont work I'd buy one from amazon as best buy doesn't obviously stock working laptops.

acer617
01-15-2014, 02:43 AM
Thx so much for your help, im going to try that tonight when i can. And "Best buy" never again... O and i make a vid to show ppl what im talking about as well.

soulcrusher145
01-15-2014, 03:43 AM
No problem, I tend to stay away from Best Buy because, well you know why now.