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View Full Version : What a gaming rig ! ?



Rocket-maan
01-29-2014, 02:27 AM
My 2300 dollar G75VW has been RMA'd ...only to return to its little black screen ways mere weeks after the "so called repair job". It works on external monitor, however with horizontal white broken lines across the screen. The GPU is also no where to be found in device manager and installing NVIDIA drivers obviously don't work. Tech guy at HIDevolution concluded a failed graphics card issue after a lengthy remote session, but when I sent it in for repairs earlier in the year, with the exact same problem, they "claimed" that ASUS had changed a defective motherboard,... so now I'm told GPU for the very same symptom.

So their solution was that I should send them a measly 400 bucks in return for a shiny new graphics card, since my warranty had expired, albeit, 3 months of that warranty period being spent at their repair lab. My reply to them, OBVIOUSLY, was, fuaark orrfffff. So YES, I'm pissed...and with a measly 400 bucks totally out of my reach, for the sole purpose of splurging on a shiny new GPU, I resorted to tearing my laptop down, in an effort to discover the elusive clue as to why I've lost my happy face ..."literally",.... so far all I can see is a lack of thermal compound/pads on the GPU and surrounding components...., so I'll reapply compound and rebuild to see whether my fortunes change. So far I've spent more time trying to fix this laptop than enjoying it, while my wife's 400 dollar laptop can handle almost anything you throw at it ,including coffee, juice and baby food, while my so called RIG would disintegrate to utter bits if one as much as sneezes in its general direction ....WHAT A GAMING MACHINE !.....Any Ideas would be greatly appreciated.

ggBanks
01-29-2014, 10:15 AM
Aaaand that's why Alienware is more expensive....
Just sayin'

Zygomorphic
01-29-2014, 11:18 AM
Get in touch with cl-Albert about this, he can help straighten things out. Point out to the ASUS RMA people that your laptop has been in the repair shop for 3 months.

Rocket-maan
01-30-2014, 01:30 PM
Thanks for your input guys ......I'm not so sure about Alienware/eyecandy , as I'm currently typing this on one right now and guess what, I just restarted it 4 times before I could get to this site to scope for solutions .....hehe ....just saying.

Myk SilentShadow
01-30-2014, 01:35 PM
Yeeeep!! Alienware = all flash and no substance :cool:

Rocket-maan
01-30-2014, 01:36 PM
Hidevolution told me I'm seeking special treatment when I mentioned that the machine was at repairs for months during warranty and that ASUS would deny helping anyway.

Rocket-maan
01-30-2014, 01:39 PM
Is there any way for me to get a graphics card for this system without spending 400 bucks ?

Clintlgm
01-30-2014, 02:18 PM
Have you PM'ed cl-albert? If anyone on here can help you it might be him

Nehmia
01-30-2014, 02:35 PM
Unfortunately, after the horrible driver support, 3 months of complaining and nagging, we still don't have official Windows 8.1 Drivers for the G750JX and other models, I have decided this to be my last ASUS laptop.

I cannot use Windows 8 because then I would be unable to get all the latest updates

I cannot use Windows 7 properly even though I have figured out most drivers because a) the keyboard typing issue where letters would randomly jump whereas this is not there in 8 or 8.1 and b) because the Haswell CPU performs better on Windows 8

I cannot use Windows 8.1 because a) there are no official drivers yet and b) the nVIDIA Driver that is offered on the G750JW page which works, but the performance is horrible, I'm not talking about 3D performance just simple 2D performance in the OS like when watching movies and c) because I have the 3D screen, I cannot install any other driver than ASUS and d) I contacted a moderator here and he has been getting no help from the drivers team either

The audio and subwoofer suck majorly

ASUS: yes, I like the guy above, spent more time trying different OSes, drivers, formatting, than enjoying my piece of crap rig

Dr. Zchivago
01-30-2014, 03:18 PM
Yeeeep!! Alienware = all flash and no substance :cool:

"Gawdy" comes to mind.

cl-Albert
01-30-2014, 11:02 PM
Hidevolution told me I'm seeking special treatment when I mentioned that the machine was at repairs for months during warranty and that ASUS would deny helping anyway.

@Rocket-maan, not sure if you are located in the U.S., or can arrange the shipping to send it here, but if you're interested, we can go through some things at this thread or by private message through the ROG forums (let us know if you need more information about doing this, but you can reach me at cl-Albert).

If you haven't talked to U.S. ASUS support and can send it to the U.S., you might also want to check with them at this contact page http://www.service.asus.com/#!consumer/csn9 to see if they can give you more options, but feel free to discuss with me as well.

Anyway, I'll need to get more information from you before I will have a better idea what can be done.

If sending the notebook to ASUS isn't going to work for you though, we may want to continue getting more suggestions for others.

Rocket-maan
01-31-2014, 04:05 AM
Sorry for the delayed response ( was away doing a flight ).....Thanks for the replies most importantly cl-Albert, I did go through the process of shipping to the U.S. once before for RMA but it was very painful as I'm currently based in Barbados and had to go through this arduous process of shipping to hidevolution in California.

Please let me know what information you need concerning the notebook.

Rocket-maan
02-08-2014, 11:11 AM
Well, I spoke to ASUS support via live chat and they've given me an RMA no. to take it in to a walk-in facility in Puerto Rico to make it easier for me. They also obviously echoed the no discount policy and that I'd have to foot the bill for repairs. I am very dissatisfied with this product and the help I received, particularly considering that this is a recurring issue, suggesting that the unit was faulty to begin with.

What's to stop this unit from failing again, in the very same manner after I pay for repairs, which essentially means the overall cost to me, for this product keeps climbing and I , the customer, remains unsatisfied.

All I've been told by the agent at ASUS, is they will guarantee that the issue is resolved once and for all and that if it fails within 3 months, then I'll get it repaired again for free.. what if its 3 months and 2 days ?, do I get the privilege of having to pay the bill for this obviously faulty product myself again ?

I think ASUS could have done better to appease the discomfort and losses brought about by a product which promised " Bringing the breathtaking performance of a desktop gaming PC to a compact notebook " to the customer, which instead, has brought about empty pockets, loss of productivity and an overall DISSATISFIED customer.

GottiBoi55
02-09-2014, 11:18 PM
You should check out this Thread: Need Some Help, At My Wits End With Faulty G75VW (http://rog.asus.com/forum/showthread.php?39085-Need-Some-Help-At-My-Wits-End-With-Faulty-G75VW/page2)
The starter of the thread got a brand new G750JH-DB72-CA, because of his defective G75.
You should have taken cl-albert advice, with his assistance many here on this forum came out with great resolutions.
If your issues are the same as when still under warranty RMA, you should not have to pay a penny for the repairs.
cl-albert is a friend you want on your side with issues like this!

Good luck my friend!

tkolarik
02-12-2014, 06:51 AM
I looked at an almost identical MSI unit, had a bit more substance, but the G75 looked much better. Had i known about the horrible sound quality wasn't going to get fixed, I'd rather had the other laptop.