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gumaguma
02-09-2014, 02:47 AM
hi guys, i recntly bought Asus G750JH 3D gaming laptop and after a month i started to have some BSOD. Kmode exception not handled. Please have a look on this Crash Log through WHO CRASHED and let me know what can i do about it. Thank you so much. Ask if you need any information

windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\Windows
Hardware: G750JH, ASUSTeK COMPUTER INC.
CPU: GenuineIntel Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17126969344 total
VM: 2147352576, free: 1931915264




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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 08/02/2014 23:44:20 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020914-8046-01.dmp
This was probably caused by the following module: wdf01000.sys (Wdf01000+0x936D3)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF800EA364B28, 0xFFFFFA8011811340, 0xFFFFFA80119BD000)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\wdf01000.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Mode Driver Framework Runtime
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 08/02/2014 12:12:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020814-10281-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x486F1)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF80151F70B28, 0xFFFFFA8011C30060, 0xFFFFF880074A56F1)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 332.21
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 332.21
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 332.21 , NVIDIA Corporation).
Google query: NVIDIA Corporation KMODE_EXCEPTION_NOT_HANDLED



On Fri 07/02/2014 11:20:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020714-9703-01.dmp
This was probably caused by the following module: akw8x64.sys (akw8x64+0x180EEE)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF800EAB01B28, 0x1FFFFFFFF, 0xFFFFF800EAC99000)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\akw8x64.sys
product: Driver for Killer Wireless-N 1100-N/1200-N Series Network Adapters
company: Qualcomm Atheros, Inc.
description: Killer Wireless-N 1100-N/1200-N Series LAN device driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: akw8x64.sys (Killer Wireless-N 1100-N/1200-N Series LAN device driver, Qualcomm Atheros, Inc.).
Google query: Qualcomm Atheros, Inc. KMODE_EXCEPTION_NOT_HANDLED



On Fri 07/02/2014 00:13:37 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020714-10640-01.dmp
This was probably caused by the following module: wdf01000.sys (Wdf01000+0x936D3)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF80228B6EB28, 0xFFFFFA800EF584F0, 0x624DD2F1A9FBE77)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\wdf01000.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Mode Driver Framework Runtime
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 06/02/2014 09:52:25 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020614-9578-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF803C3763B28, 0x0, 0xFFFFF803C38FB000)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




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Conclusion
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5 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

akw8x64.sys (Killer Wireless-N 1100-N/1200-N Series LAN device driver, Qualcomm Atheros, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 332.21 , NVIDIA Corporation)

angrylemon
02-09-2014, 04:00 AM
Could be faulty RAM, I was having similar crashes with 1.5V RAM as you need 1.35. Run Memtest 86+ and see if there are any issues.

gumaguma
02-09-2014, 09:35 AM
ok , will try and let you know

gumaguma
02-09-2014, 09:44 AM
and if the ram is fauly, what should i do after.. i bought this computer recently, it cannot be a problem with it now or ? :)

angrylemon
02-09-2014, 09:49 AM
Would have to send it to RMA, there is a topic stickied to this board that has the same issue as the one you are getting also which has to do with the ROG gaming mouse.

gumaguma
02-09-2014, 11:55 AM
Hi. I am running memtest86+ for like 2 hours now and have no errors whatsoever. I will keep the test running longer.
I wanna talk about the erors i posted above -
1. Wdf010000.sys - it said KERNEL MODE DRIVER FRAMEWORK RUNTIME. - it is something with Microsoft framework? Anyway i unninstall and than installed fresh Net Framework ver. 4.5.1. But i am not sure if that was the problem
2. Nvlddmkm.sys - this was related to Nvidia 332.21 driver. I did a clean install of those.
3. Akw8x64.sys - related to killer wireless . I did had problem before because app was doing errors so i uninstall it and reinstall it with new drivers from Asus official site.
4.wdf010000.sys again. Framework?
5. Ntoskrnl.exe - looks loke OS Windows exe file located in system 32. What is that for ?
I installed gaming mouse new drivers. Now i am doing memtest but i am not sure how long i have to do it for. If anybody has any advice about above mentioned BSOD please advice me. Thank you for help

gumaguma
02-09-2014, 11:57 AM
I checked ram. It is 1.35v type 2x 8gb Hynix HMT41GS6AFR8A-PB

angrylemon
02-09-2014, 12:24 PM
Did you uninstall and reinstall the gaming drivers? And a memtest for 2 hours should be fine. The RAM is also stock RAM so that is fine as well.

gumaguma
02-09-2014, 02:07 PM
yes, unninstall reinstall. Its happening only during playing assassins creed 4 Black Flag. I havent seen problems somewhere else. Once it crashed in windows, but mostly only in AC4BF. Also game is updated and runs through UBISOFT, game is original, on High settings, around 40 to 55 fps, so no lag, temperatures are also good around 65 degrees

angrylemon
02-09-2014, 03:41 PM
Sounds like a graphics card issue then, use DDU (http://www.guru3d.com/files_details/display_driver_uninstaller_download.html) in Safe Mode to uninstall the driver. Then update the latest driver from the ASUS site for the G750JH (should do this for every other driver also).

gumaguma
02-09-2014, 06:03 PM
ok i did it. That application is actualy realy cool. I was using driver fusion in safe mode. Ok all clean, all reinstalled, memtest, funmark and heaven benchmarks passed withou problem, hdd checked. It should be all good. I will be testing on AC4 and we will see. Maybe is just Assassins creed 4 as a bug game or something. Thank you for help for now, i will post if nothing will happend after three days.. Well i hope nothing will happend >D lol

angrylemon
02-11-2014, 06:55 AM
Know it has only been two days, but I am curious to know if it has crashed again?

gumaguma
02-11-2014, 04:31 PM
Hi , so until now no crash, 7 hours of pure gameplay. I am very happy -
Here is a list of things i did to remove all bluescreens
1. memtest86+ after 4 hours no problem
2. unnistall and reinstall C++reditibutables all years versions, and also net framework
3. i did everything from this video about bluescreens - http://www.youtube.com/watch?v=rpR4_SZjyzU - pretty good points, i beleive they helped
4. i used DDU display driver unnistaller and it was realy the best for unninstalling Nvidia drivers for new clean install :)
5. i am using right now in february 2014 Nvidia 332.21 drivers
6. i did sfc/scannow in command promp under administrator permision for checking and fixing any errors.
7. i unninstall and reinstall all drivers for G750JH official ones from official Asus Internet page
8. I updated BIOS from 205 to 206 for asus g750jh
9. No overclocking, no changed BIOS settings.

Since than, no BSOD, it runs smooth, fantastic and i am very very pleased with overall results :)
Good luck to everybody who is experiencing similar issues and big thanks to you Angrylemon :D for advices

angrylemon
02-11-2014, 04:55 PM
Glad to hear it hasn't crashed :)

cl-Albert
02-11-2014, 05:44 PM
Sorry for not noticing sooner, but wondering if the error was caused by by the older ROG gaming mouse driver (assuming you are using an ROG mouse and that it matters?) and updating it could have solved the issue as mentioned in this sticky thread:
http://rog.asus.com/forum/showthread.php?39211-G750JX-BSOD-problem.-HELP!-KMODE_EXCEPTION_NOT_HANDLED.-solved

Anyway, something to check first for others running into this issue and would be great if we hear more feedback about it.

gumaguma
02-18-2014, 03:15 PM
Hi, no gaming mouse was not my problem. Just came to say after 10 days, no bluescreen, no errors, so for anybody havig similar issue, look above for solution :)

hobart5279
06-07-2014, 05:21 PM
Hi guys, now i am haveing the problem with G550JK. :(

clouttechie
02-10-2018, 06:49 AM
I've faced this issue before.This is the most common blue screen of death error. To fix KMODE_EXCEPTION_NOT_HANDLED error (https://clouttechie.com/kmode-exception-not-handled/) follow the steps I shared.

One of the following steps will sort out the problem:

1.Uninstall Problematic Software/Driver
2.Uninstall Remote Control Software
3.Free Disk Space