View Full Version : I have a scary thing happening, please help

02-13-2014, 02:33 PM
I have a Asus G750JW with a 250 ssd from Samsung as OS drive and 750 HD. I got win 8.1 and I have a very strange and scary thing going on, every few minutes on a NON regular intervals there is a sound that I will describe as a camera shatter (like on the phone) - it not exactly the same sound but it is the closest, It (as far as I can tell) come from the top left side of the keyboard panel. If I use earphones it still makes the sound but not in the earphones.
I scanned the computer with the antivirus that is with win 8.1 (defender or essential i think) and all is clean...
Any Ideas...
Please help
Thank you

02-13-2014, 02:40 PM
also there is no specific action I do and the laptop is always on. It happens around every 20-30 minutes and then an hour or so and then 10 minutes... but not regular intervals or so

02-13-2014, 03:17 PM
Are you sure it isn't just the DVD drive spinning up? When i open/launch certain programs the drive likes to spin up for a split second even though no disc is in there, I guess it feels left out since I never use discs lol.

Anywho, let me know if that is all your sound is.

Oh, and has this always happened, or is it something new?

02-13-2014, 03:26 PM
Thanks Reka I will try to listen again for the disk...will update later :-)

02-13-2014, 08:58 PM
Well it is not the dvd drive... it is also as best as I can say comes from "above" the dvd (like - above the f3 - f2 keys)... any other ideas... maybe some diagnostics software I can run... or should I take it back to the store... ???

02-13-2014, 09:17 PM
Got a camera phone? Take a video w/ sound

02-13-2014, 09:33 PM
Has your G750 always made this sound, or is it something new?

If you haven't run any stress tests yet, do me a favor and download:
Prime95 http://www.mersenne.org/freesoft/ (the site looks a little bland, but I promise it is legit)
HWMonitor http://www.cpuid.com/softwares/hwmonitor.html
Run a stress test on your CPU with Prime95, monitor temps with HWMonitor and don't let the temp hit 90*C (it shouldn't) and come back and let me know if it triggers the sound.

My best guess at the moment is the sound is coming from the CPU fan motor, or something connected to it, since that is the only moving part at that location of the motherboard. It would also explain why the sound is random since the fan motor only work as hard as needed, if the temps stay low then the fan only work on low rpm. I'm trying to put some stress on your CPU to get the fan up to full speed and force the sound.

If the test runs fine, temps stay low, and there is no sound then we will try something else next.

02-13-2014, 09:43 PM

It seems I should have Googled first. This is an issue that seems to be widespread and across multiple versions of WIndows and different computer brands. I would suggest doing your own Google search and try out a few of the things you find, although there doesn't seem to be a clear cut explanation for the sound.

Good luck, let us know if anything solved it.

02-13-2014, 09:54 PM
Reka I ran the test you said it got up to 87 c after about 10 minutes the fan was on working good no weird sound :-) stop the test it cooled down with in a minute to 45c.
Also I think it is not a "mechanic" sound per say. I would love to capture it with my phone but it is random so I don't know how to capture it on time.
I have this laptop for 2 months now and I think it started about a month ago.

02-13-2014, 10:04 PM
Thanks Reka I will follow the link you added and see how deep the rabbit hole goes :-)

02-13-2014, 10:15 PM
I'm having the same problem, happened today after the windows 8 updates. What I noticed is that is happens even on mute... I will post a video in 10 minutes (its uploading).


The sound is definitely from the speakers. Its not the DVD drive or a power brick problem (I've taken those 2 off and it still does the sound). Its not the subwoofer because when I put the volume of the wubwub to 0 it still does it...

02-13-2014, 10:25 PM

I had the microphone disabled, if I enable it its even worse.

02-13-2014, 10:37 PM
Filipus the sound I have is much different an way less frequent my laptop does kind of camera shatter - ish sound ...

02-13-2014, 10:42 PM
O... Weird. Try to disable the microphone to see if the sound becomes like mine.

Btw, if someone had my problem the solution is simple, download the 64x realtek drivers [/B]. I didn't think of that because it was working before but... We never know.

Forget it, Just do a system restore.

02-14-2014, 06:00 AM
... what if I told you..
Thanks Reka I will follow the link you added and see how deep the rabbit hole goes :-)

... what if I told you..

02-14-2014, 06:07 AM
Go to >> "Start" >> "Control Panel."

Click "Hardware and Sound."

Select "Change System Sounds" under the tab "Sound" .

Use "Default Sounds" in the drop down box.

"Test" or double click the sound to preview and hear it.

See if you can find the sound relating to it. Maybe you're receiving an email.

02-14-2014, 01:20 PM
bad sound driver my friend :) try to see if you got enhancements activated in the properties of the sound card :)

02-14-2014, 04:55 PM

My computer makes the same sound. Its this wierd metallic klick sound. I have quite much experience with computers so I regoniced the sound after few times I heard it. It startet few weeks after I bought this computer. The sound comes frome the physical HDD 750gb WD drive.
Here you go. Just check your drives number and download right diagnostic tool. I have been monitoring my HDD from the beginning and
Raw read erors, spinuptime and re allocated sector count has been rising. I Called my nearest ASUS tech support and they sad that my computer is under warranty so I just have to send it to them. I will still monitor the situatuion a bit further because its a long warranty =).

02-14-2014, 05:14 PM
Thanks TeURaS,
What should I look for in the test results (pass/fail) or something else. and where can I find the allocated sector count...

02-14-2014, 06:03 PM
Are you guys sure it's not Micro/Radiowave interference? (The same sound you get on a telephone or a stereo)

Is THIS the sound? http://www.youtube.com/watch?v=R0O1_FYzbjw

02-14-2014, 06:20 PM
Are you guys sure it's not Micro/Radiowave interference? (The same sound you get on a telephone or a stereo)

Is THIS the sound? http://www.youtube.com/watch?v=R0O1_FYzbjw

Absolutely not this sound... :-) Thanks

02-14-2014, 06:21 PM
Gah. Can you link something as close as possible or replicate the issue? I can't figure it out yet.

02-14-2014, 09:18 PM
So I found a very very similar sound and it is when I press the off button on the iPad4 to shut the screen off (I know...) I made a recording of it and uploaded it to my site here : http://ehudkafri.com/samplesound/clickingsound2.wma
It is a wma file so you will probably need a plugin to listen to it.
Just to add it ALSO happens while my headphones are connected but not THROUGH the headphones so I'm 99% sure it is not through the speakers.
I ran the WD HDD test as recommended and it said PASS.
Thank you for every body that trying to help I really appreciate it

02-15-2014, 10:22 AM
Here is the exact sound: http://www.youtube.com/watch?v=7E3vy7L9hPU
At the end of the video! In the beginning it is explained why it does the sound. And suprise suprise it is a WD HDD in his video =)
With that WD tool that I linked before you should check that smart scan and there is all that you need to know =) Luckily it is under warranty.