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View Full Version : Asus g55vw black screen after please help me here



patleyn
02-19-2014, 06:55 AM
it only happens when i restart the laptop.. But if i do a shutdown and power on the laptop it works normally for like 7 sec boot time only i already see the startup logon screen.. Btw im using windows 8.1 pro

when i restart a laptop it takes like 30 seconds to hear the startup screen but does not show cursor or logon screen .. Its show black screen only.. But if i press the power button to make laptop sleep.. Then wake it up again log on screen appears..

Please help sorry for my bad english i hope you guys get it

Davy@ASUS
02-19-2014, 09:03 AM
Hi, you can update the BIOS and VGA driver first for a try.
Also, have you ever dismantled your unit?

patleyn
02-19-2014, 09:38 AM
i already did update vios and VGA.. i also try rollback vga still problem exist.. i havent dismantled my unit yet

cl-Albert
02-19-2014, 09:02 PM
Did you notice problem after updating to Win8.1 and try disabling the bluetooth to check if it's related to this?

Although they don't have the same model, some G750 customers reported this issue and thought you might want to give it a try since it's not too difficult:
http://rog.asus.com/forum/showthread.php?42499-Asus-G750J-Win-8.1-takes-ages-to-reboot-(restart-from-start-menu)-solved

Also, if disabling the bluetooth is able to help and you want to use the bluetooth, check the ASUS download site for the latest G55VW Win8.1 bluetooth drivers:
http://support.asus.com/Download.aspx?SLanguage=en&m=G55VW&p=3&s=397

Good luck!

patleyn
02-19-2014, 11:50 PM
ok illtry that

patleyn
02-20-2014, 12:16 AM
nope still there.. i did try another thing tho i disable the display gtx660 it restart normally.. i think its the nvidia not compatible..

cl-Albert
02-20-2014, 01:31 AM
Looks like Intel vga driver V10.18.10.3308.02 and nVidia driver V9.18.13.2683 (or 326.83?) are posted on the ASUS G55VW download site (http://support.asus.com/Download.aspx?SLanguage=en&m=G55VW&p=3&s=397) for Win8.1, so you may want to compare and consider upgrading (or downgrading?) to those versions to see if they make a difference or let us know which versions you are using?

If you don't use the ASUS approved vga drivers for your model, it can cause problems sometimes, so we want to check this too although you might only update the Intel vga driver first if you don't want to change your nVidia vga driver yet.

patleyn
02-20-2014, 01:41 AM
i didnt try intel vga .. but this unit comes with intel vga? i think its only NVIDIA GTX660M


EDIT: i did try to install vga in asus support on my model.. it says i dont have the requirements lol x)

cl-Albert
02-20-2014, 01:56 AM
Sorry, was wondering about that myself and just trusted the download site, but that should be a mistake about the Intel vga driver since I don't see anything for it posted under the G55VW Win7 or Win8 downloads.

Makes me wonder if you want to even try the nVIdia driver posted on the ASUS G55VW Win8.1 downloads, but maybe you should check your installed version first.

patleyn
02-20-2014, 03:17 AM
i already did.. still the same mate.. damn .. whenever i disable the display gtx660m it runs normal.. idont know what to do now..

patleyn
02-24-2014, 12:20 AM
i have found a fix http://rog.asus.com/forum/showthread.php?44305-Fix-for-black-screen-startup...&country=&status=