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shockfrost24
02-24-2014, 06:42 AM
I'm not sure what is going on but when i try to right click with my touch pad it won't work. i have tried with my mouse and it works. i have tried to reinstall the drives for it. it's been like this for a day.

hmscott
02-24-2014, 07:04 AM
I'm not sure what is going on but when i try to right click with my touch pad it won't work. i have tried with my mouse and it works. i have tried to reinstall the drives for it. it's been like this for a day.

So, it was working, and then it just stopped working?

Do you disconnect the mouse when trying the right click on the trackpad?

Did you check to see if one of the options in the Asus Smart Gestures got unchecked?

If you can narrow down the install times/dates for software through the Programs/Features control panel, as well as the Windows Updates time/date to the the before/after time for the failing right click function, you might find it is a software change that is causing it...

What does the trackpad result/do when you attempt a right click? Does it click? Select? noop?

shockfrost24
02-24-2014, 07:31 AM
So, it was working, and then it just stopped working?

Do you disconnect the mouse when trying the right click on the trackpad?

Did you check to see if one of the options in the Asus Smart Gestures got unchecked?

If you can narrow down the install times/dates for software through the Programs/Features control panel, as well as the Windows Updates time/date to the the before/after time for the failing right click function, you might find it is a software change that is causing it...

What does the trackpad result/do when you attempt a right click? Does it click? Select? noop?

I disconnected the mouse it still didn't work i checked the asus smart gesture no changes i had not installed anything since or before it started to stop working. it does not do anything it's like there is no button being hit.

hmscott
02-24-2014, 07:49 AM
I disconnected the mouse it still didn't work i checked the asus smart gesture no changes i had not installed anything since or before it started to stop working. it does not do anything it's like there is no button being hit.

Wow, that sucks, it could be your trackpad failed... at least that portion of it.

You could try swapping right/left functions with Smart Gesture and see if the left button can activate the right click function, and see if the "broken" right button can activate left click - that would isolate the problem to a physical button problem vs a strange avoidance of supporting right click function.

33791

Darnassus
02-24-2014, 07:57 AM
The trackpad keys are flimsy, especially on mine, my right click button is about 1mm deeper than my left, and feels looser, and it's been this way the day I got it.

I'm not surprised to see this on the forum, though keep trying to see if it's a freak driver problem.

This works for malfunctioned USB's, maybe it'll work for your mouse.. boot up the computer, once it's on your desktop, hold the powerbutton until it kills over (holding it for 5-10 sec so the screen goes black and turns off completely) , then start it up again and see if the right click button works.

shockfrost24
02-24-2014, 08:01 AM
Wow, that sucks, it could be your trackpad failed... at least that portion of it.

You could also try swapping right/left functions with Smart Gesture and see if the left button can activate the right click function, and see if the "broken" right button can activate left click - that would isolate the problem to a physical button problem vs a strange avoidance of supporting right click function.

33791
yeah i tried this it means that the right button is not working.

hmscott
02-24-2014, 08:06 AM
yeah i tried this it means that the right button is not working.

Time for an RMA... Asus is pretty good about turnaround for RMA's - you can file one via a Technical Inquiry here after registering your laptop:
https://account.asus.com/info.aspx

If you let them know you are willing to send the laptop to them Fedex Overnight, ask if they will return the same method. That could shorten the delay for the RMA end to end.

My daughters Asus laptop, she used to lean on the touchpad... the right click wore out pretty quick. I got her a wireless keyboard and mouse to use with the laptop after that. She refused to send it off for RMA :)

shockfrost24
02-24-2014, 08:18 AM
Time for an RMA... Asus is pretty good about turnaround for RMA's - you can file one via a Technical Inquiry here after registering your laptop:
https://account.asus.com/info.aspx

If you let them know you are willing to send the laptop to them Fedex Overnight, ask if they will return the same method. That could shorten the delay for the RMA end to end.

My daughters Asus laptop, she used to lean on the touchpad... the right click wore out pretty quick. I got her a wireless keyboard and mouse to use with the laptop after that. She refused to send it off for RMA :)

just wondering will my data be gone with an RMA or will it be fine?

hmscott
02-24-2014, 08:21 AM
just wondering will my data be gone with an RMA or will it be fine?

It is always a good idea to backup, and insure your shipment for real value, as anything can happen when the laptop is out of your control.

You can ask Asus when you set up the RMA, I don't know what is the policy now - it has been a long time since did an RMA with Asus.

The one time I RMA'd it was for a graphics card swap, and they didn't touch my disk / data.

Anyone recently RMA their laptop and can tell us if you got back your laptop with your data still in place?

brutjbro
01-31-2017, 05:02 PM
Asus released a driver update to solve this. Just go to Device Manager, search for Human Interface Devices -> Microsoft Input Configuration Device and double click it. Search for driver update and update driver from internet. This helped me to resolve my touch pad right-click issue.

More info:
https://www.asus.com/uk/support/FAQ/1031506/

EkoSama
02-01-2017, 08:02 PM
Asus released a driver update to solve this. Just go to Device Manager, search for Human Interface Devices -> Microsoft Input Configuration Device and double click it. Search for driver update and update driver from internet. This helped me to resolve my touch pad right-click issue.

More info:
https://www.asus.com/uk/support/FAQ/1031506/

Just got the same issue, I followed the instructions of above link.

It solved the issue ;)

ssmith2112
02-06-2017, 02:43 AM
Wow, that sucks, it could be your trackpad failed... at least that portion of it.

You could try swapping right/left functions with Smart Gesture and see if the left button can activate the right click function, and see if the "broken" right button can activate left click - that would isolate the problem to a physical button problem vs a strange avoidance of supporting right click function.

33791

I did this and the left button functionality did not work on the right button - might seem like that proves it's a hardware problem, but that's not the case. I spun up VirtualBox on my machine (to try it in another OS) and both trackpad buttons work just fine. This tells me that the hardware is functioning properly. It seems that if Windows has some kind of conflict with the right click button and some other device (like the new SSD drive I installed) then swapping the left/right buttons in Windows via software doesn't prove anything, except that the right click button still has some kind of software config conflict.

In other words, don't send your laptop back yet, try something else (I've read on here to try re-installing the ASUS ATK software?). Just trying to save you shipping costs for a perfectly functioning laptop. You might want to try installing VirtualBox (from Oracle, it's free) and installing a different version of Windows, or even a Linux OS to see if both buttons work - that's what I did).

In the meantime, simply enable two-finger touch on your trackpad to make the right click work. For how little the right click gets used it's not that bad. Plus it will save your right click button from wearing out prematurely :-)

EDIT: just tried the fix suggested by EkoSama in this thread (see the post before this one) and it worked! No need to re-install any ATK s/w, just follow the instructions here: https://www.asus.com/uk/support/FAQ/1031506/

LanEvo21
02-26-2017, 07:42 AM
Hello there. I actually had the same problem on my ROG GL502VS. I did what Brutjbro showed, except I updated the "ASUS PRECISION TOUCHPAD" instead.

Windows < Device Manager < Human Interface Devices < Right Click on "Asus Precision Touchpad" < Update Driver Software...

Hope this helps! :)