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View Full Version : BRAND NEW G74-SX wont turn on



dralogh
09-30-2011, 04:58 PM
Hi

I just bought a new G74SX. When I first booted up my system everything was working perfectly but around 30 mins after I started using it the laptop just shut down. When I tried to turn it on again, the lights come on for about 1 second (or less) and the laptop shuts down again.

I have tried:

-Turning power on with charger and battery both plugged in.
-Removing both charger and battery whilst holding power button for 30 secs, then putting my charger in, then turning laptop on.

Has anyone else had this problem that can provide me with a solution? This machine literally came in the post 2 hours ago.
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JRd1st
09-30-2011, 05:19 PM
Sounds like something died. I wouldn't even bother trying to figure it out. The fact that it shut down and won't turn on says there's something seriously wrong. Was the box it came in all beat up? Did you hear noises (it's a very quiet notebook)? It may have been damaged in shipping.

You'll probably get faster service if you contact the retailer and arrange for an exchange. Otherwise you could arrange for an RMA/repair from Asus

grungeboy2
09-30-2011, 06:46 PM
yeah man, sounds dead. maybe something overheated and fried.

rma it.

dralogh
09-30-2011, 08:41 PM
Contacted my retailer, turns out one of my RAM sticks was faulty. Gonna be living on 4gb ram for a while until i get a new one.

problem solved (for now) :p

JRd1st
09-30-2011, 08:50 PM
Really? A bad RAM stick shuts it down like that?

I'll have to remember THAT one.

Chastity@ASUS
10-02-2011, 04:04 PM
Sure, the BIOS detects a hardware failure and doesn't POST. Not unusual.

JRd1st
10-02-2011, 04:11 PM
I just thought there would be a beep code or something for that.