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View Full Version : G75VW Reboots and turns off ***MAYBE SOLVED***



FerGxxx
03-27-2014, 08:40 PM
Hi People!

I'm posting this because I've been suffering with my G75.
I clarify that my English is not very good, so if someone does not understand something I can try to explain it another way :p.

I bought a G75VW-DS72 in January 2013, a few months later began to restart a few times and other turns off randomly. Once restarted, could be on for hours without any problem. It was a pretty annoying problem, but I learned to live with it, because I did not find any solution in any forum and I cannot use the warranty, because I'm from Argentina. The past two months the problem worsened. I found a certain pattern, once Windows starts, if don’t do anything, not even move the mouse, the notebook remained on. I opened the Chrome and Windows live mail and turn off. I had to do this every time I turn on it to force the turn off, and then turn it back on and can use it.
Before yesterday I wanted to play diablo 3 a while, when I’m in the character selection screen the notebook turned off , I try a lot of times and I get the same result. So I decided to find some kind of solution.
I must say that at first, trying to solve the problem update the BIOS to version 223 and I disabled hibernation.
I made all the changes that I will detail in simultaneous, so I do not know which one solved the problem.
1 - I went to the NVidia control panel, then to establish PhysX settings and then to "select PhysX processor” and I choose CPU instead of GPU.
2 - After I turned off the machine and entered the BOOT settings, then I disable the following: "Internal Pointing Device", "Wake On Lid Open", "Power Off Energy Saving", "USB charger + Asus ...", “Intel Virtualization…” and Intel AES-NI. Then I went to "Intel Anti-Theft Technology Configuration" and disable everything. Then went to "USB Configuration" and disable everything. Afterwards, save the changes and start the notebook.
3 - Download the MSI Afterburner program and reduced the core clock to 500 MHz and Shader Clock to 1000 MHz.
As I said before, I did everything together, then I do not know which of these things solved the problem, or at least seems to have solved.
After three days of use is not reset or turn off.
My idea is to just go step by step and leaving everything as it was to know what was the solution.
At this time I reversed what I did in STEP 2(Step 1 NO) and continues working well.

I hope this works for them who have the same problem.
If there is any negative or positive change I will communicate it.

PS: I have all drivers updated.
PS2: I am very disappointed with ASUS and ROG series, is an expensive notebook, with many problems, as we can see in many post........ :(

SpasTaz0917
03-27-2014, 09:15 PM
well come to think of it, my G75VW had a period where it suddenly shutt off. without rebooting.
and it hasn't crapped out for some time... remember disabling the USB Charger plus at some point or if it was the Windows 8.1 Update 1 that did it.
but I suspect that it might have been bad graphics drivers :)
since the crashes mostly happened while gaming or doing some intensive tasks. or just idling.. the crashes were "random" I just couldn't see the pattern.

but it usually blamed the CPU for crapping out on power, on the crashdump. (critical CPU power failure or something) when the sudden shutdown happens.
but made it crash a few times by overclocking the 670M card higher than usual. but it still blamed the CPU.


a bit off topic, since I can see you play Diablo...
I think that it is a bit Overpowered that. getting boosted lvl 1 to lvl. 60 from a lvl 70 character, takes only about 2 and a half hours x)
in Torment IV (6) difficulty. with the new Reaper of Souls expansion x) oh well.. I'm gonna 'Crusade' through Act 5, well prepared :P

bainin
03-28-2014, 01:57 PM
Do keep us posted on your findings. I will try your adjusted settings myself and see if I also get positive results.

Some of your setting choices are taking processing load away from the GPU and putting it on the CPU. I wonder if this
is resulting in lower GPU temperatures..moving you away from a GPU overtemp condition.

b

FerGxxx
03-28-2014, 02:40 PM
Well, I want to tell you that unfortunately got another sudden shutt off ... :(
I had reversed steps 2 and 3, so I returned to perform steps 2 and 3 and I reversed step 1. I think PhysX is not the problem.
I clarify that I have no temperature problems in the CPU or the GPU.
In fact it occurs in intensive tasks, but mostly, in 90% of cases the shutt off happens when you just start the OS when the notebook is cold.
I'm beginning to think it may be something related to USB ports or USB drivers.
Other additional data: After shutt off when I turn on the notebook, I never get any kind of error message. I use the WhoCrashed, but did not find any crashdumps.
I'll try and test and tell them how it was....

Mariano
05-02-2014, 06:41 PM
Well, I want to tell you that unfortunately got another sudden shutt off ... :(
I had reversed steps 2 and 3, so I returned to perform steps 2 and 3 and I reversed step 1. I think PhysX is not the problem.
I clarify that I have no temperature problems in the CPU or the GPU.
In fact it occurs in intensive tasks, but mostly, in 90% of cases the shutt off happens when you just start the OS when the notebook is cold.
I'm beginning to think it may be something related to USB ports or USB drivers.
Other additional data: After shutt off when I turn on the notebook, I never get any kind of error message. I use the WhoCrashed, but did not find any crashdumps.
I'll try and test and tell them how it was....

Hola, soy de Argentina también, 8 meses de uso a full, comprada en USA, muchas veces 72hs seguidas de encendido (por las descargas de steam) y hasta 10 a 15 hs de juego pesado, hace un mes empezó a fallar con el apagado random. Re cambio de grasa siliconada y nada, pero me llama la atención que todas las gomitas que unen el heatshink con los componentes que acompañan a la gpu en la placa de la gráfica (que en este modelo es extraible como en las Pc de escritorio) estaban cocinadas, no asi las de la parte de abajo, o sea que debe levantar buena temperatura por momentos (el cooler estaba bien, sin tierra acumulada) me parece que deberian hacer andar mas rapido los cooler como en la g56 que tuve antes y cero drama. Me juego a que es la soldadura de la grafica, si resuelvo te aviso, si resolviste avisame.

Jason Hoffman
07-19-2014, 09:26 AM
Any news?

FerGxxx
08-24-2014, 08:51 PM
Hello!
I dont know what else to do...
i reinstall win7 but the problem is worse. Before, it shutdown moments after turning on, then i must turning on again, then i could use for hours, but now it shutdown when im playin, im surfing in the web... and several times.
If somebody can discover what is the problem, tell us...
I think is something related with power, but its only a guess.
Ty!!!

FerGxxx
08-24-2014, 08:55 PM
Hola, soy de Argentina también, 8 meses de uso a full, comprada en USA, muchas veces 72hs seguidas de encendido (por las descargas de steam) y hasta 10 a 15 hs de juego pesado, hace un mes empezó a fallar con el apagado random. Re cambio de grasa siliconada y nada, pero me llama la atención que todas las gomitas que unen el heatshink con los componentes que acompañan a la gpu en la placa de la gráfica (que en este modelo es extraible como en las Pc de escritorio) estaban cocinadas, no asi las de la parte de abajo, o sea que debe levantar buena temperatura por momentos (el cooler estaba bien, sin tierra acumulada) me parece que deberian hacer andar mas rapido los cooler como en la g56 que tuve antes y cero drama. Me juego a que es la soldadura de la grafica, si resuelvo te aviso, si resolviste avisame.

Mariano, tuviste algun avance, descubriste algo???
Me quiero cortar la pelo***...
Para mi es algo relacionado con la alimentación, es como que de repente la fuente corta. Puede ser también lo que decis de las soldaduras, que se yo... ya me cansó, una notebook de esta magnitud y precio que falle de esta manera, para colmo, compradas en USA, estamos al horno....
Espero tener alguna noticia tuya o de alguien...

FerGxxx
10-07-2014, 12:28 AM
The laptop does not work anymore ... I reinstall the operating system and the failure became very recurring, so I decided to take it for service.
When I was delivering it to technician and i power on the laptop to show the fault, then it was shutoff and not work anymore.
when I try to turn it on the power led lights on, the BR reader turn on and the other led lit on (capslock, numlock) but the screen stays black. seems to not boot and i dont listen the sound of windows starting.
They did some tests, and after 15 days they tell me that the faulty part is the screen, which has a shortcircuit or another problem, is not the VGA nor the motherboard nor the RAM or SSD.
I'm waiting to see if they get the replacement part and repair it.
It is easy to change the screen, but I need warranty of the repair because I still think that's not the problem and do not want to spend my money on something that is not the problem.
If somebody is reading this post, i let you know any news...

docscholz1
11-03-2014, 04:17 AM
Any news? I have what seems like the same problem. Did the Screen replacement have any success?




The laptop does not work anymore ... I reinstall the operating system and the failure became very recurring, so I decided to take it for service.
When I was delivering it to technician and i power on the laptop to show the fault, then it was shutoff and not work anymore.
when I try to turn it on the power led lights on, the BR reader turn on and the other led lit on (capslock, numlock) but the screen stays black. seems to not boot and i dont listen the sound of windows starting.
They did some tests, and after 15 days they tell me that the faulty part is the screen, which has a shortcircuit or another problem, is not the VGA nor the motherboard nor the RAM or SSD.
I'm waiting to see if they get the replacement part and repair it.
It is easy to change the screen, but I need warranty of the repair because I still think that's not the problem and do not want to spend my money on something that is not the problem.
If somebody is reading this post, i let you know any news...

Mariano
01-07-2015, 05:32 PM
Mariano, tuviste algun avance, descubriste algo???
Me quiero cortar la pelo***...
Para mi es algo relacionado con la alimentación, es como que de repente la fuente corta. Puede ser también lo que decis de las soldaduras, que se yo... ya me cansó, una notebook de esta magnitud y precio que falle de esta manera, para colmo, compradas en USA, estamos al horno....
Espero tener alguna noticia tuya o de alguien...

Hola, me recolgué, la verdad un bajón, comprada cero tambien de usa encima el soporte de Asus ni bola, me mandaron a compumundo, o sea , lo mismo que nada,no el trabajo de chip grafico, me parece que tampoco es, le desconfio a las memorias de la placa grafica pero tengo que hacer mas pruebas, hasta ahora, lo unico que mas o menos me deja jugar es el msi afterburner bajando la velocidad a 450 maso, pero igual en vacio se apaga al inciar.

Mariano
01-07-2015, 05:55 PM
The laptop does not work anymore ... I reinstall the operating system and the failure became very recurring, so I decided to take it for service.
When I was delivering it to technician and i power on the laptop to show the fault, then it was shutoff and not work anymore.
when I try to turn it on the power led lights on, the BR reader turn on and the other led lit on (capslock, numlock) but the screen stays black. seems to not boot and i dont listen the sound of windows starting.
They did some tests, and after 15 days they tell me that the faulty part is the screen, which has a shortcircuit or another problem, is not the VGA nor the motherboard nor the RAM or SSD.
I'm waiting to see if they get the replacement part and repair it.
It is easy to change the screen, but I need warranty of the repair because I still think that's not the problem and do not want to spend my money on something that is not the problem.
If somebody is reading this post, i let you know any news...

Me parece que el técnico se mandó una grande, le dio calor a la gráfica y se pasó de rosca. Lógico, ahora si es placa de video, por eso enciende luces pero no da video, si fuera la pantalla el problema o el flex de pantalla, bastaría con desconectarla de la placa y la usas con un monitor externo. Es cierto, vi equipos que al hacer corto el flex no encienden pero desconectando, anda ok.

Tasho
01-13-2019, 04:14 AM
To the OP
I'm sorry that the situation became so dire that you needed to take your computer in to be fixed. I hope you managed to find a resolution for your resultant problems with your G75.

To anyone else with this issue.
I've had this issue with my G75VW since I inherited it from a friend of mine. I tried all the same steps the OP tried and I didn't find it to make any difference. So... I still have the issue.

The only thing that I have found to make a difference? Every time I turn my computer on I reboot it immediately. Like the OP described in his first post when he opened Chrome and Windows Live Mail it would trigger the restart and after it came back up there would be no random restarts after that. I've found that whenever I forget to reboot once I ALWAYS have a random restart. Having to reboot once every time isn't really so bad when your system runs from an SSD because it reboots so quickly.

For me, the computer is still very usable. I do understand, however, that for those of you who purchased the laptop why you'd want it to run as well as you'd expect for a product you've paid for.

For those considering trying more measures to correct the issue... I'm interested in what you find, but I also advise caution. Particularly if this is your only computer or if you're not a great troubleshooter. I'm not sure if the OP ever resolved his issue and reinstalling his operating system only seemed to worsen his symptoms - i.e the restarts became so frequent that his computer became unusable. I'm not saying that this would happen necessarily, but maybe just try to rule out the easily reverseable steps before doing anything more drastic like updating your BIOS or reinstalling windows?