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View Full Version : Upgrade to windows 8.1 and BSOD KMODE_EXCEPTION_NOT_HANDLED



joesy10
03-30-2014, 05:04 PM
Hi forum,

I have a little problem, but after all I want to say that this laptop was an excellent choice, ok, I have an ASUS G750J ROG, as I said in the title, I upgrade from win8 to win8.1 and the BSOD appears. I describe what I got: I turn on the laptop, an hour pass (more or less), and next the BSOD with that sad face and the message KMODE_EXCEPTION_NOT_HANDLED the equipment need to restart appears, then the computer restarts, and then work fine for all the time I have this in function with no more BSOD.

I installed VS2013, Office 2013 and Fireworks CS6 and MSSQL Server 2012 and its express manager. And a search engine that I build and works with ASP.NET 2.0 and 4.0.... and nothing more, I do not need more, ok, a game Halo Spartan Assault but is clear that this game is not the problem.

I did what this page say: http://support.microsoft.com/kb/2888929/es but the problem continue.

I need to say that I have by default windows 8 single language, and of course the upgrade is in the same way windows 8.1 single language. I tried to find any drivers or a software that can tell me if need to change a driver... Before sending my ROG to the customer service and fix this, I want to know if I can fix by myself, and asking if someone have a solution.

Thanks!

hmscott
03-30-2014, 08:32 PM
Hi forum,

I have a little problem, but after all I want to say that this laptop was an excellent choice, ok, I have an ASUS G750J ROG, as I said in the title, I upgrade from win8 to win8.1 and the BSOD appears. I describe what I got: I turn on the laptop, an hour pass (more or less), and next the BSOD with that sad face and the message KMODE_EXCEPTION_NOT_HANDLED the equipment need to restart appears, then the computer restarts, and then work fine for all the time I have this in function with no more BSOD.

I installed VS2013, Office 2013 and Fireworks CS6 and MSSQL Server 2012 and its express manager. And a search engine that I build and works with ASP.NET 2.0 and 4.0.... and nothing more, I do not need more, ok, a game Halo Spartan Assault but is clear that this game is not the problem.

I did what this page say: http://support.microsoft.com/kb/2888929/es but the problem continue.

I need to say that I have by default windows 8 single language, and of course the upgrade is in the same way windows 8.1 single language. I tried to find any drivers or a software that can tell me if need to change a driver... Before sending my ROG to the customer service and fix this, I want to know if I can fix by myself, and asking if someone have a solution.

Thanks!

The 2 solutions I have seen work are:

1) Uninstall the Asus Gaming Mouse driver

2) Upgrade the Ethernet/Wifi drivers

You named your model as G750J, but left off the W, X, or H. There are new versions of the G750, the JS, JM, JZ - and although they aren't released yet, their support areas are online and have newer versions of the drivers our JW, JX, JH laptops use :)

Right now, the G750JM has the best selection, but keep checking the JS/JZ for updates as they are released in April/May/?

G750 search, click Download for the model download area. Find your supported hardware and check the version/release date:
http://support.asus.com/Search.aspx?SLanguage=en&keyword=g750&ps=10&pn=1

joesy10
04-01-2014, 12:32 AM
Hi there, thanks for your replay, ok, I uninstall the mouse driver, now the mouse do not have function, is death. And I upgrade the wifi drivers, that is the: Direct virtual Adapter Wi-Fi from Microsoft, and the ethernet that is the: Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30).

Just if the info helps to understand, now in the mouse icon (into controllers manager) I have only one drive that is the: ELAN PS/2 Port Smart-Pad. Before that I had a driver that it was: Adapter for mouse compatible with HD (and I do not remember more), this substitute the driver called ASUS ROG Gaming Mouse in the past... by now, I will wait to test the changes and for your replay and opinions.

The model of the laptop is ASUS G750JX

What is the next step?

Greetings!!

hmscott
04-01-2014, 12:47 AM
Hi there, thanks for your replay, ok, I uninstall the mouse driver, now the mouse do not have function, is death. And I upgrade the wifi drivers, that is the: Direct virtual Adapter Wi-Fi from Microsoft, and the ethernet that is the: Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30).

Just if the info helps to understand, now in the mouse icon (into controllers manager) I have only one drive that is the: ELAN PS/2 Port Smart-Pad. Before that I had a driver that it was: Adapter for mouse compatible with HD (and I do not remember more), this substitute the driver called ASUS ROG Gaming Mouse in the past... by now, I will wait to test the changes and for your replay and opinions.

The model of the laptop is ASUS G750JX

What is the next step?

Greetings!!

The problem with the ASUS ROG Gaming Mouse driver was it was crashing the laptop for many people. Most G750's didn't ship with a mouse, so it made sense to uninstall the mouse driver to stop the crashing.

If your laptop was bundled with an Asus mouse, then you can go to the Asus support site for the mouse and download the updated driver there.

I would be surprised to find that the Asus mouse stopped working completely, the Generic Windows Mouse driver should work for all but the special functions of the mouse - function keys, etc.

joesy10
04-02-2014, 02:15 AM
Hi there,

Well, after testing the movements that you suggested me, I can conclude that the problem was the ASUS ROG Gaming Mouse Driver, after eliminate that, the laptop is fine and with no BSOD.

You gave me the key, ok, it is fine, but I am trying to find the newest driver for this mouse and nothing, maybe I am searchng in the wrong site, so if you can give me a hint, will be great and grateful. Until now, I keep searching.

Thanks a lot !!
Greetings !!

hmscott
04-02-2014, 06:54 AM
Hi there,

Well, after testing the movements that you suggested me, I can conclude that the problem was the ASUS ROG Gaming Mouse Driver, after eliminate that, the laptop is fine and with no BSOD.

You gave me the key, ok, it is fine, but I am trying to find the newest driver for this mouse and nothing, maybe I am searchng in the wrong site, so if you can give me a hint, will be great and grateful. Until now, I keep searching.

Thanks a lot !!
Greetings !!

joesy, can you read the model number off the mouse? It should be labeled somewhere on the top or bottom side. Use that to focus the search on the Asus support site:

http://support.asus.com

I'm happy you solved the crashing problem, and I will check back in for the mouse info to see if we can get it working again too :)

joesy10
04-03-2014, 12:53 AM
hmscott, hi there, the model of the mouse is not printed on the mouse or the box, however, I downloaded the drivers for the model GX850, because the GX800 do not have drivers for windows 8. The model GX850 have drivers for windows 8, but not for windows 8.1 (I guess), because I installed the drivers, reboot and then connect the mouse into the USB port and the problem returns. What I saw (and keep seeing) in the Control Panel > Drivers Manager > Mouse and other pointer devices / Mouse compatible with HID.

If I am not wrong, when I had Windows 8, I remember that when I see into this section, I saw the next driver: ASUS ROG Gaming Mouse.

Anyway, I guess that, I do not know if there are drivers for windows 8.1 for this mouse. Do you know what mouse is compatible with windows 8.1?

I will uninstall the driver to prevent this BSOD and keep save my laptop.

Thank you so much.

hmscott
04-03-2014, 05:16 AM
hmscott, hi there, the model of the mouse is not printed on the mouse or the box, however, I downloaded the drivers for the model GX850, because the GX800 do not have drivers for windows 8. The model GX850 have drivers for windows 8, but not for windows 8.1 (I guess), because I installed the drivers, reboot and then connect the mouse into the USB port and the problem returns. What I saw (and keep seeing) in the Control Panel > Drivers Manager > Mouse and other pointer devices / Mouse compatible with HID.

If I am not wrong, when I had Windows 8, I remember that when I see into this section, I saw the next driver: ASUS ROG Gaming Mouse.

Anyway, I guess that, I do not know if there are drivers for windows 8.1 for this mouse. Do you know what mouse is compatible with windows 8.1?

I will uninstall the driver to prevent this BSOD and keep save my laptop.

Thank you so much.

joesy10, you might try doing a Technical Inquiry with Asus through the support site.

http://vip.asus.com

Register to get an account, register your laptop, and then post a Technical Inquiry giving all the info you discussed here - and ask for the download for the correct driver for your Mouse on Windows 8.1. I can't even find the ASUS ROG Gaming Mouse download area - an updated version that doesn't crash your laptop is a good start :)

cl-Albert
04-03-2014, 04:23 PM
I can't even find the ASUS ROG Gaming Mouse download area - an updated version that doesn't crash your laptop is a good start :)

1. I navigated from the products page and found a few here under the ROG section:
http://www.asus.com/us/ROG_ROG/Keyboards_Mice_Products/

2. If you select the model manually from http://www.service.asus.com/#!downloads/c1wax look under the Peripherals and Accessories products for the keyboards and mice to look through the models one by one, but you might check if the options below work any better.

3. If you were able to install the mouse driver, you might check if it tells you the model in device manager (before it crashes again?)?

4. If you search the internet, you might be able to match a picture with a model too.

Hope this helps!

joesy10
04-04-2014, 02:06 AM
Hi there;

Ok, now I just open an order for technical support. Letīs see what is the answer that they will gave me, gave us. For now, I am working with the mouse pad of the laptop, a little bit hard, but anyway, it works.

Thanks!

hmscott
04-04-2014, 07:36 AM
Hi there;

Ok, now I just open an order for technical support. Letīs see what is the answer that they will gave me, gave us. For now, I am working with the mouse pad of the laptop, a little bit hard, but anyway, it works.

Thanks!

cl-alberts advice is advice I almost gave too, find a visual match for your mouse with images online at Asus or elsewhere, so you can find the model number of the mouse, so you can then download the correct mouse driver.

You could also just buy another/better mouse, one that comes with drivers, and has a known ID/name that you can find online and download the latest driver.

If a free mouse is keeping you away from having the game control you need, spend the $ to get a mouse that works :)

Using the trackpad for gaming works, but if you are used to a mouse for gaming, then a mouse is what you need for the best most comfortable results.

joesy10
04-05-2014, 02:08 AM
Hi there, both, well, I did everything you suggested me, and at the end I just connect my old mouse, a genius traveler mini mouse, 8 years and still gave me an excellent service, I can say, an old warrior :D

And now, no more BSOD, and have mouse. However, thanks for all advises you gave me. I am so sorry for the ROG gaming mouse, is a nice mouse but with the problem of compatibility.

Still waiting for an answer from ASUS tech support, anyway, I navigate a lot, for hours and nothing about drivers for ROG mouse. When I have the answer from ASUS I will post it here.

Greetings!!

doods
06-10-2014, 03:00 PM
hi there...joesy10...everyone...

did you get a response from tech support? Device manager is also not showing my mouse as asus gaming mouse but just HID-compliant mouse...I recently bought a G56JR latop with the GX850 mouse bundled with it and running on windows 8.1 64bit...I had this error once too and very curious to know what happened...I did open a technical inquiry as well...

Thanks much!

benjaminpun
06-18-2014, 03:27 PM
Hello there, just got a g56jr too with the gx850 mouse. crashed a few times with kmode = ( what should i do? thanks

hmscott
06-19-2014, 12:33 AM
Hello there, just got a g56jr too with the gx850 mouse. crashed a few times with kmode = ( what should i do? thanks

benjaminpun, on the G750, the Asus ROG Gaming Mouse driver caused crashes on Windows 8/8.1 - you might try uninstalling that first, and use the Microsoft Mouse driver for your GX850.

I also uninstall

Power4Gear - messes with Power Plans, forces Power Saver on battery limiting performance, best to uninstall and use Windows Power plans - Balanced for most of the time, High Performance for benchmarking.

Live Update - mostly inert and useless, but recently messed up a firmware update - said it was a vbios update but was really installing an old Intel driver.

Splendid - makes garish settings to color, best to run without it before your retina's get used to overblown colors :)

Vibe - Another music service, check it out, but I don't need it so I uninstall it.

Sorry about the mouse thing, you aren't the first with a nice new Asus mouse and can't find a driver... if uninstalling the ROG Gaming Mouse driver fixes the crashes, report it to Asus via a Technical Inquiry and ask which driver to use with your GX850.

http://vip.asus.com <= register a login here, register your laptop, file a Technical Inquiry with the problem / crashes.

MichaelWalker
09-07-2014, 05:17 AM
Hi Joesy10, seems to me you have the exact same issue I had with regards to the thread I opened a year ago..
http://rog.asus.com/forum/showthread.php?39211-G750JX-BSOD-problem.-HELP!-KMODE_EXCEPTION_NOT_HANDLED.-solved-for-some&p=330001#post330001

update to wins8.1 and it crashed. But one thing I did differently from you is, I installed the ROG driver from the website THEN I remove the default driver. I waited a while before my mouse starts functioning again. Do you fancy giving it a try? The mouse is a really good gaming mouse though, quite a pity if you didn't use it ><


benjaminpun, on the G750, the Asus ROG Gaming Mouse driver caused crashes on Windows 8/8.1 - you might try uninstalling that first, and use the Microsoft Mouse driver for your GX850.

I also uninstall

Power4Gear - messes with Power Plans, forces Power Saver on battery limiting performance, best to uninstall and use Windows Power plans - Balanced for most of the time, High Performance for benchmarking.

Live Update - mostly inert and useless, but recently messed up a firmware update - said it was a vbios update but was really installing an old Intel driver.

Splendid - makes garish settings to color, best to run without it before your retina's get used to overblown colors :)

Vibe - Another music service, check it out, but I don't need it so I uninstall it.

Sorry about the mouse thing, you aren't the first with a nice new Asus mouse and can't find a driver... if uninstalling the ROG Gaming Mouse driver fixes the crashes, report it to Asus via a Technical Inquiry and ask which driver to use with your GX850.

http://vip.asus.com <= register a login here, register your laptop, file a Technical Inquiry with the problem / crashes.

Agreed with hmscott, those are really useless. I still using Power4Gear High Performance though. I had High Performance and even Razer Game Booster Power Plan but honestly doesn't make a difference to me. Our laptop is high end that even the Razer Game Booster software doesn't boost our graphic when it comes to games. G750 has really a handful of softwares that's not really useful for us and just sap away the disk space and performance level XD

FalconFX
09-07-2014, 12:23 PM
I will post this link here too, i have a JH, and had this bsod, and this driver for the gx850 fixed the problem for me : http://support.asus.com/Download.aspx?SLanguage=en&m=GX850&p=25&s=4

Snakefinger
09-07-2014, 12:44 PM
The pre-installed ROG mouse driver didn't cause any issues when I upgraded my G750JX-DB71 from Windows 8 to 8.1 but it still took about six hours to complete the entire process. The only time I became concerned was when I received a 'Reverting Changes' message about halfway thru all the downloads/installs. I was like, "Crap, there's three hours of my life I'll never get back..." but all I had to do was restart and re-download/re-install the updates and it worked just fine.

I ordered a GX950 gaming mouse that arrived about a week after I purchased the laptop. The pre-installed ROG gaming mouse driver didn't cause any crashes - it just didn't work. At all. It didn't recognize the GX950 as a connected device. All I did was uninstall the driver and go to asus.com to download the driver specifically for the GX950 and it worked like a charm. The mouse and the laptop both kick ass!

hmscott
09-07-2014, 01:02 PM
The pre-installed ROG mouse driver didn't cause any issues when I upgraded my G750JX-DB71 from Windows 8 to 8.1 but it still took about six hours to complete the entire process. The only time I became concerned was when I received a 'Reverting Changes' message about halfway thru all the downloads/installs. I was like, "Crap, there's three hours of my life I'll never get back..." but all I had to do was restart and re-download/re-install the updates and it worked just fine.
I ordered a GX950 gaming mouse that arrived about a week after I purchased the laptop. The pre-installed ROG gaming mouse driver didn't cause any crashes - it just didn't work. At all. It didn't recognize the GX950 as a connected device. All I did was uninstall the driver and go to asus.com to download the driver specifically for the GX950 and it worked like a charm. The mouse and the laptop both kick ass!

Snakefinger, the Asus Gaming mouse driver didn't cause BSOD's for everyone, just enough people to recommend uninstalling if you didn't have an Asus mouse - and recommending replacing/upgrading that included driver for a version specifically for the Asus mouse you have - which you did.

Glad to hear you are enjoying your mouse and laptop :)

Snakefinger
09-07-2014, 09:37 PM
Thanks! Yes, the GX950 gaming mouse compliments the G750JX-DB71 nicely! I would definitely recommend the GX950 to anyone with large hands. It's probably the most comfortable mouse I have ever used.

Well, the only good thing (I guess) about having to upgrade from Windows 8 to 8.1 is...we won't have to do it much longer? I mean, I went thru a similar rodeo with the wife's Acer Ultrabook - same warnings, same error messages. It was a PITA but, I kinda saw it coming with my G750JX-DB71. I'm one of those people who usually waits for a good deal on previous model-year stuff - especially appliances, electronics and cars. I figured upgrading to 8.1 would be a fairly simply matter...and it was but, having to download 96 Windows 8 updates from the get-go, that took three tries to completely install, before attempting Windows 8.1 was a little excessive from my viewpoint. Still, it was worth it: 8.1 is a lot better than 8, that's for sure.