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View Full Version : ASUS G55 Post Windows 8.1 Software Issues.



Vicerox
04-16-2014, 06:20 AM
Greetings,
I recently restored my ASUS G55VW machine to the factory default, Windows 7 Home Premium x64.

I purchased my machine during the Windows 8 Promo period. Hence, I had a Windows 8 Pro Key.

I have successfully upgraded the OS to Windows 8 and now Windows 8.1.

While everything is working fabulously, I've encountered issues with the ASUS Software:
http://www.asus.com/ROG_ROG/G55VW/HelpDesk_Download/

What Installed Succesfully:
- ATKACPI driver and hotkey-related utilities
(All the short cuts work, except Touchpad Disable)

What did not Install:
(I receive the error 'This software can only be installed on an ASUS Notebook')
- Instant On
- Power4Gear Hybrid Utility

You do not have this touch pad (The touchpad is working and it's ElanTech)
-Elantech Touchpad driver

What I haven't tried Installing:
-Intel INF Update Driver (Windows 8)
-Realtek Audio Driver (Windows 8)
-BIOS Flash
-BIOS Updates

Guidance would be highly appreciated.

Djask
04-16-2014, 08:32 AM
First of all, the two programs (Instant On, and Power4Gear are Asus only programs. Ensure that you have the correct ATK package for your computer. If the touchpad is working, i wouldn't worry about the drivers for it.

Vicerox
04-16-2014, 01:15 PM
I'm installing these on my ASUS G55VW-RS71.

I've installed the following ATK Package:
Version V1.0.0023

Description ATKACPI driver and hotkey-related utilities
If you want to upgrade your OS from Win 7 to Win 8,to prevent software compatibility issue, please uninstall the older version driver before install the newer version driver
File Size 11,74 MBytes update

The utilities that worked on Windows 7 don't work on Windows 8.1...


First of all, the two programs (Instant On, and Power4Gear are Asus only programs. Ensure that you have the correct ATK package for your computer. If the touchpad is working, i wouldn't worry about the drivers for it.

Clintlgm
04-16-2014, 02:12 PM
Asus Support Download (http://support.asus.com/Download.aspx?SLanguage=en&m=G75VW&p=3&s=388) Download the offered Win 8.1 Drivers
change to Win 8 for the rest of your drivers
I would not worry about a BIOS update unless there is something particular that you think you need. If you do need to update your BIOS you should use the EZ Flash from the BIOS itself. Win flash can be hazardous to your NB
In order to install the latest Chipset divers you will need to run the exe file from a elevated command prompt using switches overall and override. Read the read me file with in the extract chipset driver folder.
Read this thread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=) I think all the information you need has been collected here.

Vicerox
04-16-2014, 02:48 PM
Okay, so you're saying that I should update the chipset driver only?


Asus Support Download (http://support.asus.com/Download.aspx?SLanguage=en&m=G75VW&p=3&s=388) Download the offered Win 8.1 Drivers
change to Win 8 for the rest of your drivers
I would not worry about a BIOS update unless there is something particular that you think you need. If you do need to update your BIOS you should use the EZ Flash from the BIOS itself. Win flash can be hazardous to your NB
In order to install the latest Chipset divers you will need to run the exe file from a elevated command prompt using switches overall and override. Read the read me file with in the extract chipset driver folder.
Read this thread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=) I think all the information you need has been collected here.

Clintlgm
04-16-2014, 07:40 PM
No I saying the answers to your questions are already in Rewben upgrade Guides and notes Sticky Thread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=)that I linked for you
1. download and install the drivers listed in the win 8.1 section
2. download and install the drivers listed in the Win 8 section
You need at least the Chipset, IRST, IME, WiFi, LAN, Audio, Video, ATK Package. You should have downloaded all these before upgrading or clean installing. Preparation and understanding what you are doing will save you a lot of headache's and frustration.

Vicerox
05-01-2014, 05:44 AM
Okay. When I restored my Laptop to the factory default windows 7 Home Premium x64. The Touch Pad & Buttons were still not working.

The upgraded to Windows 8. Although they were not working on the Setup screen, I accidently rubbed my palm against the touch pad to find that it was working. I upgraded to Windows 8.1 and it was still working.

After about a month. Randomly, the Touch pad and Buttons have stopped working again.

The ATK Package has been installed and repaired, all the short cuts work perfectly except the Touch pad (Enable/Disable) FN KEY+F9, does not do anything.

This is the weirdest thing I've ever experienced. Anyone having similar problems? Is there a way to override the ATK commands manually?

Clintlgm
05-01-2014, 06:48 PM
On mine in win 7 and win 8.1 the track pad disconnects when I plug in a mouse, there is a setting for that somewhere mine automatically defaulted to this setting. I think if you install the trackpad software in the set up, there should be a setting to disable when a mouse is present something like that.

Vicerox
05-02-2014, 07:34 AM
Hi this seems rather strange, but it makes sense. However, this was not an issue I had when I first purchased the machine.

I could easily use both the touch pad and my mouse. I'd disable the Touch pad using the FN Key + F9 Key Shortcut.

Unless a certain windows update or ASUS bios update causes this.

It would be great if we can explore this observation. Where exactly did you configure this during the Setup?

I'm going to try and uninstall my Mouse drivers. I have a Logitech G700.


On mine in win 7 and win 8.1 the track pad disconnects when I plug in a mouse, there is a setting for that somewhere mine automatically defaulted to this setting. I think if you install the trackpad software in the set up, there should be a setting to disable when a mouse is present something like that.

Clintlgm
05-02-2014, 01:23 PM
36292
This is in the Synaptics track pad software, you maybe experiencing a hard ware issue if this doesn't fix you?

Vicerox
05-02-2014, 01:32 PM
Where can I download this?

Clintlgm
05-02-2014, 01:47 PM
Asus Support Downloads (http://support.asus.http://support.asus.com/download/options.aspx?SLanguage=en&type=1)

Vicerox
05-02-2014, 03:30 PM
I've tried this. Nothing seems to be working. My only bet, now is that there is something wrong with the Touch pad cord.

Clintlgm
05-02-2014, 07:33 PM
Well I had to RMA my notebook over track pad issues, and they did change out the cables, and I think the track pad and MB. That was months ago and no more problems for me.

rewben
05-05-2014, 10:34 AM
hi @Vicerox, i have a g55vw, too. i have used w8.1 pro for quite some time (fresh install; now with all the latest patches) all fn keys are working fine.

first of all, try to uninstall all the related drivers (particularly elantech, and atk package). reboot the laptop. this time try install the intel chipset driver, and usually followed by the rst driver. (usually the intel drivers should be installed first, before your windows upgrades, if i recalled correctly). reboot the laptop. then, install the elantech driver, followed by atk package.

for atk package driver, you can obtain the latest atk package driver by using the search at asus support page with keyword 'ATK_package' (i think it's one of the auto completed keywords from that page). the version of atk package driver on my g55vw is 1.0.0031. i have yet to have problems with it.

edit: just found out the latest being 1.0.0033. just uninstalled the old one, rebooted and updated to the new one. it works fine.

unless you messed with the laptop internals before, the cables connected to the touchpad should be fine (because they are further secured by a black tape in my laptop).

Vicerox
05-05-2014, 05:13 PM
Hi, Unfortunately. I can't seem to install the elan tech driver. I keep receiving the message this touch pad is not compatible with this driver. I can install and uninstall the ATK Package, all the keys work. Except the Touch Pad. The short cut doesn't do anything either.

Your very last point about the touch pad cable not connected to the touch pad is what has me scratching my head.


hi @Vicerox, i have a g55vw, too. i have used w8.1 pro for quite some time (fresh install; now with all the latest patches) all fn keys are working fine.

first of all, try to uninstall all the related drivers (particularly elantech, and atk package). reboot the laptop. this time try install the intel chipset driver, and usually followed by the rst driver. (usually the intel drivers should be installed first, before your windows upgrades, if i recalled correctly). reboot the laptop. then, install the elantech driver, followed by atk package.

for atk package driver, you can obtain the latest atk package driver by using the search at asus support page with keyword 'ATK_package' (i think it's one of the auto completed keywords from that page). the version of atk package driver on my g55vw is 1.0.0031. i have yet to have problems with it.

edit: just found out the latest being 1.0.0033. just uninstalled the old one, rebooted and updated to the new one. it works fine.

unless you messed with the laptop internals before, the cables connected to the touchpad should be fine (because they are further secured by a black tape in my laptop).

Vicerox
05-05-2014, 05:16 PM
Well I can't find ATK_Package 1.0.0033. The link below only has upto 1.0.0023
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK_package&hashedid=n%2fa

hi @Vicerox, i have a g55vw, too. i have used w8.1 pro for quite some time (fresh install; now with all the latest patches) all fn keys are working fine.

first of all, try to uninstall all the related drivers (particularly elantech, and atk package). reboot the laptop. this time try install the intel chipset driver, and usually followed by the rst driver. (usually the intel drivers should be installed first, before your windows upgrades, if i recalled correctly). reboot the laptop. then, install the elantech driver, followed by atk package.

for atk package driver, you can obtain the latest atk package driver by using the search at asus support page with keyword 'ATK_package' (i think it's one of the auto completed keywords from that page). the version of atk package driver on my g55vw is 1.0.0031. i have yet to have problems with it.

edit: just found out the latest being 1.0.0033. just uninstalled the old one, rebooted and updated to the new one. it works fine.

unless you messed with the laptop internals before, the cables connected to the touchpad should be fine (because they are further secured by a black tape in my laptop).

Vicerox
05-05-2014, 05:55 PM
Okay I found the latest ATK Package. I did as you said, uninstalled the previous drivers and installed Elan Tech first following by the ATK Package. All Short Cuts work, except the Touch pad short cut, which simply shows the busy status for second and then goes back to normal.

Also, There is no ElanTech Tab in my Control Panel --> Mouse36389

Vicerox
05-05-2014, 06:20 PM
Here is the Elan Tab and Bios Version:
3640436405

Okay I found the latest ATK Package. I did as you said, uninstalled the previous drivers and installed Elan Tech first following by the ATK Package. All Short Cuts work, except the Touch pad short cut, which simply shows the busy status for second and then goes back to normal.

Also, There is no ElanTech Tab in my Control Panel --> Mouse36389

rewben
05-06-2014, 06:37 AM
the apparent problem is your elantech driver.

i saw some inconsistencies in your images (there were 2 versions of elantech drivers. so i assumed you have tried both and they didn't work) now please try follow the steps below.

1. download the elantech driver from g750jz (http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JZ/HelpDesk_Download/) the driver version is 11.5.12.1. this is the version that i am using in my g55.

2. if you still have any elantech driver installed, uninstall it. reboot.

3. install the driver 11.5.12.1.

http://rog.asus.com/forum/attachment.php?attachmentid=36380&d=1399287902

http://rog.asus.com/forum/attachment.php?attachmentid=36381&d=1399287903
it should work now.



p.s. forget about the part i made you scratch your head.