View Full Version : G73JW Random Shutdown

10-05-2011, 02:24 PM
My G73JW will randomly shutdown, especially during game sessions. It's like the power is turned off.

Event log : Kernel-Power ID : 41

Would someone please tell me what's going on? Thanks! :)

10-05-2011, 08:35 PM
http://www.eventid.net/display.asp?eventid=41&eventno=9230&source=Kernel-Power&phase=1 discusses possible causes and troubleshooting for this EventID. Do any of them help you resolve your issue?

Does this occur when your system is plugged in?

Confirm you have NO power saving options in your High Performance power profile for gaming. No Sleep or Hibernation.

You could try uninstalling your current video driver, reboot, sweep for any video driver files, and install the current video driver for your system.

You could have a bad power adapter.

Does your system have an SSD?

10-06-2011, 03:24 AM
99% of the time, my G73JW is plugged in.
Nothing is in power saving option.
No Sleep nor hibernation.
No SSD. Stock 750GB harddrive.
It only happens while playing games. Temperatures are fine. CPU under 80 degree and GPU under 75 degree C.
I will try to do a clean install on video driver. Thanks!

10-06-2011, 07:36 AM
Tried everything. And it still shut down randomly.
Would somebody please help on this issue? Thanks!!

10-06-2011, 01:07 PM
If you recently purchased your G73SW, I woud contact the vendor and see if you can exchange your system for a new one. If you've had it for some time, you could ask ASUS for an RMA.

Do your System or Application Event Logs have any Warnings or Errors that are indicative of a hardware problem?

http://www.techspot.com/vb/topic7208.html indicates possible causes as bad power supply, bad capacitor on mobo, bad memory...
http://www.techsupportforum.com/forums/f59/random-shutdown-while-gaming-457829.html suggests an overheating CPU. Overheating GPU would be a suspect in gaming.

If your problem is bad hardware, you'll need to exchange or return your system for repair. A memory test would be a quick and simple troubleshooting step. If the problem has recently occurred, you could try a System Restore to an earlier time. You could even do a Recovery to factory settings if you wanted to eliminate all possibility of software errors.

If you want to troubleshoot possible overheating, get a diagnostic utility like RealTemp or SpeedFan. Both will monitor temperatures of your CPU and GPU in real time. If your system is overheating, you could try blowing out the system with compressed air, and/or do a re-paste with thermal compound as discussed in http://www.asusrog.com/forums/showthread.php?946-G73JH-GPU-Overheating-Observations-and-Suggestions-(Read-This-First). It depends on how much time and effort you want to expend to avoid returning the system for repair.

10-07-2011, 09:03 PM
Unfortunately, there's not a lot of info to work with here.

I can surmise it is a software issue, now it's a matter of finding the culprit.

What apps / antivirus / whatever are you running? Have you changed any of the hardware? What hardware monitors are you running while gaming? How long has this been going on? Have you tried doing a System restore to a point before things happened?

01-19-2012, 10:16 PM
Stock G73JW-XA1, clean installed Windows 7 home premium, MS security essential(no other anti-virus).
Most of the time it happens during gaming session, it's been going on for a few months. System restore doesn't not help, not even reinstalling everything.

It says kernel power issue in event log.

01-27-2012, 06:46 PM
I've been having the same issue on and off. It occurs when I'm doing cpu intensive stuff, like games and encoding mp3/videos. I'm wondering if you have your screen closed? I have my G73Jw connected via hdmi to an external monitor at all times, and my screen lid is usually closed. That's when I get the sleep issues, and my work-around is to keep the screen open when doing cpu intensive stuff.

01-27-2012, 06:56 PM
You should log temperatures when your lid is closed. I seen posts where overheating is suspected.

If you are experiencing problems after resuming from sleep, checkout http://rog.asus.com/forum/showthread.php?8943-G73-Freezing-Crashing-Issue-WORKAROUND-FOUND