View Full Version : Are you kidding me? I got this JX less than a week and already got a dead pixel!

04-30-2014, 08:12 AM
With my other laptop I had 5 years and never one dead pixel. Are matte displays more prone to dead pixels?

Can I return it for a new laptop because of a dead pixel?

05-01-2014, 01:14 AM
Not sure but i think u can with no problem. Depends on your seller.

Otherwise you should RMA with no problem for sure!

I would RMA as soon as possible m8.

Good luck

05-01-2014, 11:23 AM
The warranty says you can only get a replacement for 2 dead pixels or more not just one :(

05-01-2014, 05:04 PM
and most companies make a difference between "pixels" and "sub-pixels";

a dead pixel is black, a stuck pixel is white;

a stuck/dead sub-pixel can be red, blue, green, or a different color.

Prostar Computer
05-01-2014, 05:31 PM
This (the x amount of pixels before warranty service can be claimed) is a policy that the screen manufacturer enforces rather than the laptop OEM. If you're within the return policy period of your seller, you're best bet is to exchange it the laptop (if it's permissible to them). And no, matte displays are not more prone to dead pixels. A matte screen is the same as the glossy counterpart, only with a matte finish applied at the factory.

05-01-2014, 08:02 PM
I'm going to try and see

05-01-2014, 08:02 PM
It is a dead pixel btw, it's always black

05-01-2014, 10:41 PM
It is a dead pixel btw, it's always black

Did you gently massage it?


05-01-2014, 10:44 PM
Yeah I did, and used this software to flash it loose but to no avail

05-01-2014, 11:02 PM
Yeah I did, and used this software to flash it loose but to no avail

Well, if it bugs you, swap it for another unit at the seller. If you think they won't swap just for a dead pixel, then just return it and get another one somewhere else. I haven't seen a bad pixel on a couple dozen Asus Laptops in a row, so it is possible to get a good screen.

I had a work laptop that had 5 bad pixels, and massaged out 3, and lived with the other 2 - after a while I didn't notice them - but everyone else that looked at the screen for the first time did notice them :)

05-02-2014, 03:19 AM
You can try this DPT (http://www.dataproductservices.com/dpt) software, may help.
The "Pixel Exerciser" may help, pinpoint the area with exerciser, and it rapidly turns pixels on and off and runs all the colors.

DPT download (http://www.dps.uk.com/download.php?file=4)

05-02-2014, 01:35 PM
This works for a lot of people and its online http://www.jscreenfix.com/

05-02-2014, 10:06 PM
This works for stuck pixels, mine is dead.