View Full Version : Something needs to be done about power jacks

10-08-2011, 07:01 AM
Everyone who owns a G53/G73. Know that what you own on your desk or in your lap is a ticking time bomb.

Many of us are having the power pin come out multiple times, each time requiring another repair. Once our warranty runs out, the estimated cost for many repair shops to fix this issue is $100-$120.

It's a serious design flaw that is evident when looking at the pin. It is seated inside the jack with a brim that cannot be more than a quarter of a milimeter deep. Even if the plug wasn't as snug as it is now, it could still be easily knocked or pulled out.

When we send it in for repairs, it should be replaced with a DIFFERENT jack... If this were any other product, there'd be a recall- because power is an integral system function.

Instead, what do we have to do? For now, get it replaced every month or so. ASUS used to be top-notch products. What happened?

10-08-2011, 12:31 PM
It's sad to see a one time manufacturer of quality electronics nickle and dime itself into the toilet. You can see it in the cheapo power jacks, disposable Atheros wifi cards, and wacked out touchpads that have been a problem for a long time. And apparantly, even if you fix the touchpad on your own by removing an aluminum shield and excess adhesive, then need to RMA for some other reason, the out-of-touch people at asus will undo your fixed touchpad and reintroduce the wacky touchpad problem.

Even in a recession you get what you pay for and that's something ASUS needs to learn. You can't save money by shaving 5 off the cost of a component when it costs $50 in shipping and labor to replace that component when it breaks. And then be shortsighted enough to replace it with the same exact cheapo component!

Doing the same thing over and over and expecting a different result is one definition of insanity. Have they gone nuts over there in Taiwan?