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View Full Version : G750JZ Vertical Lines!!!!!



hoboX10
05-29-2014, 08:12 PM
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UPDATE
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So I RMA'd the laptop with newegg and got a replacement... and they are saying it's not defective because whoever tested it can't see the lines!! My father can't see them either so you have to have good enough vision to see it, but clearly they are real when I first noticed them without even knowing the lines were an issue (googled it and that's how I originally refound this forum) and my mother and many other people I show it to them, without telling them what the issue is, and they always realize the lines are there within a minute. I'm not gonna let newegg do this, this is theft.

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Opened my brand-new, $2300 laptop, only to be greeted with the only fear I had, VERTICAL LINES.

In what world is it okay for Asus to skimp on the screen on a laptop of this price?

How should I go about handling this situation? Because I absolutely refuse to have this screen, I can see the lines from over two feet away and they hurt my eyes after just minutes.

Note: To all the naysayers that say the lines aren't real, they are. My father's laptop had the exact same issue, and it took 3 exchanges to get a working one. The first two were both AUO and on the third I got a CHI MEI in it and it didn't have the issue anymore.



Edit: I should add, I updated Nvidia drivers and removed Splendid Video Enhancement in hopes of it fixing it. It doesn't, just like my dad's laptop. Also, this is NOT the horizontal bars on dark backgrounds like these forums.

HomieOC
05-29-2014, 08:17 PM
Return it!! unacceptable.. I Don't have any lines on mine.

hoboX10
05-29-2014, 08:22 PM
Ugh, I don't want to wait so long to get this back!! It's so freaking frustrating that Asus even lets this happen! For 2 laptop generations! WTF!!!!

hmscott
05-29-2014, 08:26 PM
Opened my brand-new, $2300 laptop, only to be greeted with the only fear I had, VERTICAL LINES.

In what world is it okay for Asus to skimp on the screen on a laptop of this price?

How should I go about handling this situation? Because I absolutely refuse to have this screen, I can see the lines from over two feet away and they hurt my eyes after just minutes.

Note: To all the naysayers that say the lines aren't real, they are. My father's laptop had the exact same issue, and it took 3 exchanges to get a working one. The first two were both AUO and on the third I got a CHI MEI in it and it didn't have the issue anymore.

hoboX10, it sounds like you got a bad one, return it and get a new one. At least you know that it can be resolved by returning and trying again, like your fathers laptop.

This is different than the "faint lines" problem, which is only seen by sticking your nose in the screen.

Real problems like this can occur during shipping with the box bouncing around and dislodging a cable connection. I don't recommend opening the laptop to see if you can re seat the cables, as that would void the warranty - but I have fixed such issues myself in the past by re-seating a cable. Sometimes it is a flaky cable, which requires replacing the cable.

We all hate to have this happen, but it isn't always due to not having good QA at the vendor end, I have been at that end and seen hardware go out that I have personally tested - only to come back not working after shipping. Cables are notorious for failing after getting bounced around in shipping.

Some sellers will do an inspection for you before shipping it to you. You might ask them this time if they will do that for you to avoid this happening 2x in a row.

Sorry to hear this happened, I hope your next one works 100% :)

hoboX10
05-29-2014, 08:28 PM
hoboX10, it sounds like you got a bad one, return it and get a new one. At least you know that it can be resolved by returning and trying again, like your fathers laptop.

This is different than the "faint lines" problem, which is only seen by sticking your nose in the screen.

Real problems like this can occur during shipping with the box bouncing around and dislodging a cable connection. I don't recommend opening the laptop to see if you can re seat the cables, as that would void the warranty - but I have fixed such issues myself in the past by re-seating a cable. Sometimes it is a flaky cable, which requires replacing the cable.

We all hate to have this happen, but it isn't always due to not having good QA at the vendor end, I have been at that end and seen hardware go out that I have personally tested - only to come back not working after shipping. Cables are notorious for failing after getting bounced around in shipping.

Sorry to heat this happened, I hope your next one works 100% :)The difference is with my father's is that it was from Best Buy and could be returned in person. This has to be shipping with Newegg.

hmscott
05-29-2014, 08:31 PM
The difference is with my father's is that it was from Best Buy and could be returned in person. This has to be shipping with Newegg.

hoboX10, that's unfortunate. You could return it to newegg, and purchase locally from Best Buy or another red brick location. I prefer to do that myself, so I can work directly with the seller. Best Buy and other places will often match Amazon or even Newegg prices (Fry's), so you can still get the good price.

hoboX10
05-29-2014, 09:18 PM
There are no physical stores that have the G750JZ, at least around me.

Bergman
05-29-2014, 09:31 PM
Forget an exchange. I just got a new one today as well JZ version and this is hands down the worst screen I have seen in a long time. I am in the technology business and so I have used many different laptops over the last few years and for my travel gaming COD was not cutting it on my Samsung Series 7 Gamer any longer so I got this.

Honestly, I like everything about this but the screen and it is just bad, even for a matte screen. Those that say they cant see the lines are fooling themselves and this is not just a bad batch. I can plug in an external monitor and things look fine. As it is, I have already resigned myself to the fact that Asus inexplicably decided to use a garbage screen on this premium laptop and that is a VERY hard thing to overlook. It is taking every ounce of fortitude for me not to box this up and send it back, which in all honesty is what all of us should do.

If they got a ton of these used ones on the doorstep they would get the message, but I realize that won't happen. Anyway, Ghosts runs pretty good on it and the system runs pretty cool and quite so I am going to try and deal with this first before sending back. I have already ordered a Chi Mei glossy screen and will replace that next week. If it goes away I will keep, if not its going back.

Pathetic business practice..... really is.

hoboX10
05-29-2014, 10:17 PM
I spoke to a Newegg support person and she said for the quickest replacement I could order another laptop and do a refund through defect on this. I did it and have ordered the new one already. I will continue repeating this until I get one that doesn't have the issue, as not all of the laptops contain the awful screens.

As for ordering a replacement panel, if anyone can direct me to where I could get a panel higher than 1080p (preferrably 1440p because I don't want to deal with bad Windows scaling) and that fits the G750JZ then I may just say whatever if the next one has the issue and replace it with that.

hmscott
05-29-2014, 10:23 PM
I spoke to a Newegg support person and she said for the quickest replacement I could order another laptop and do a refund through defect on this. I did it and have ordered the new one already. I will continue repeating this until I get one that doesn't have the issue, as not all of the laptops contain the awful screens.

As for ordering a replacement panel, if anyone can direct me to where I could get a panel higher than 1080p (preferrably 1440p because I don't want to deal with bad Windows scaling) and that fits the G750JZ then I may just say whatever if the next one has the issue and replace it with that.

hoboX10, I hope your replacement is a good one :)

hoboX10
05-30-2014, 04:26 AM
I'll let everyone know how the new one is when I get it, probably Monday or Tuesday.

Master Po
05-30-2014, 05:47 AM
Let us know. I also have vertical lines, but not as bad as my previous G75.

I gave up the idea of changing my ASUS G750JZ after buying two of them with the same result.
And last time I had replaced my G75 .. 5 times .. still the same.

They just don't put much money into the screen, really.
Samsung tablet has better screen.

hoboX10
05-30-2014, 10:17 AM
So does anyone know of a 1440p panel that would fit this laptop? Cause that would make this thing literally perfect. (Well, if Asus put in the 4800MQ instead of 4700HQ at this price range too)

Bergman
05-30-2014, 04:11 PM
I did a decent amount of research on the panels before I ordered mine and did not see anything above 1080p available. Those higher res screens are still pretty new so I think this will take some time to filter in to the aftermarket. I tweaked this thing as much as possible and it is better but in my opinion this is a screen quality issue and not an electronics one. I can see where some folks would say it does not bother them as much especially is you are used to matte displays.

I have this at work today sitting side by side with a "cheap" Asus 23" IPS matte monitor and it is believe it or not better that that one on picture quality. That said, my Samsung Series 7 screen (glossy mind you) blows this thing out of the water.

Other than the screen, I am very happy with this laptop, so gonna make an attempt to clear that up with a replacement and see how it works. I will bet a handsome sum you will be back on here next week saying no change. Sending these back and redoing a new laptop is too big a pain fro me, and it is easier to sink 90 bucks in to a new monitor instead of shipping charges and spend an hour getting it fixed.

I guess in the end I am just a glossy man...... and cant look back.

hoboX10
06-04-2014, 10:47 AM
UPDATE GUYS!

The second laptop arrived from Newegg and right away while setting it up I knew it didn't have the lines in it... and what do you know?!?! It's a CHI MEI panel and not an AUO panel! Asus SERIOUSLY needs to either drop AUO or demand them check their productions better!!

Bergman
06-04-2014, 04:52 PM
Well I just finished replacing my AUO matte with the same model but glossy and the difference is noticeable. The screen is now what I would have come to expect on a laptop of this cost. Bottom line is this is a terrible move on Asus part to put a very substandard screen in there, when there are other options that cost the same and give better results.

Sad to have to spend 90 bucks to fix a brand new laptop.

hoboX10
06-10-2014, 10:56 PM
Update 2: Newegg is trying to charge me a restocking fee because they can't seem to understand that the panel is defective. Hell no!

hoboX10
06-11-2014, 02:31 AM
If anyone has any tips on how I can make newegg acknowledge this problem (since it's not even their fault, it's Asus's) please let me know. This is going to be a pain to deal with... all because asus cheaps out on panels.

hmscott
06-11-2014, 02:31 AM
UPDATE GUYS!

The second laptop arrived from Newegg and right away while setting it up I knew it didn't have the lines in it... and what do you know?!?! It's a CHI MEI panel and not an AUO panel! Asus SERIOUSLY needs to either drop AUO or demand them check their productions better!!


Update 2: Newegg is trying to charge me a restocking fee because they can't seem to understand that the panel is defective. Hell no!

hoboX10, so are you trying to return the 2nd laptop that you said was good, or are you trying to resolve the charge on the return of the first laptop?

It is frustrating, but I have found that being extra nice and understanding with newegg people, especially on the phone where tone of voice is important, will help smooth things over - you can be nice and persistent and patient and things will work themselves out - maybe over a few days.

If they already charged you, and you are trying to get a refund, that is tough, and you might suggest accepting a credit for future newegg purchases to recover your loss already paid out to newegg as the restocking fee.

If you think about it, the restocking fee is just a cost of doing business over mail order... it costs them $ to have gone through this too, and the restocking fee is your part of the burden for a transaction that through no fault of either you or newegg was incurred.

Do you still like the new laptop? :)

hoboX10
06-11-2014, 02:43 AM
This is how it went: I bought the first laptop and within 10 minutes of opening it I was talking to newegg explaining the issue. She said I can refund the laptop and buy a second one to receive it quicker, so I did.

The second one has a CHI MEI panel and is perfect so I am keeping the second laptop. The first laptop that I refunded they "checked" and say it is in perfect condition and isn't defective, and are charging me a 15% restocking fee. I've been using the chat on newegg to deal with them lately, and while talking to them I always keep a level head but was firm in what I was saying. I told them it was unacceptable and just because one of their testers didn't notice it does not mean the issue exists. I told them countless people complain about the issue. I'm in no way rude about it though and am understanding that it's not the customer assistant's fault.

The person I talked to today said he will have it retested and that he will update me via email. I'll get a phone number of someone higher up and try talking to them, and then if it keeps failing and they still deny the full refund, I was planning on taking this to Google since I used the Google Shopper protection when I bought it and see what they can do. If that fails, I know VISA will step in too as they have some sort of credit card purchase guarantee thing.

hmscott
06-11-2014, 03:35 AM
This is how it went: I bought the first laptop and within 10 minutes of opening it I was talking to newegg explaining the issue. She said I can refund the laptop and buy a second one to receive it quicker, so I did.

The second one has a CHI MEI panel and is perfect so I am keeping the second laptop. The first laptop that I refunded they "checked" and say it is in perfect condition and isn't defective, and are charging me a 15% restocking fee. I've been using the chat on newegg to deal with them lately, and while talking to them I always keep a level head but was firm in what I was saying. I told them it was unacceptable and just because one of their testers didn't notice it does not mean the issue exists. I told them countless people complain about the issue. I'm in no way rude about it though and am understanding that it's not the customer assistant's fault.

The person I talked to today said he will have it retested and that he will update me via email. I'll get a phone number of someone higher up and try talking to them, and then if it keeps failing and they still deny the full refund, I was planning on taking this to Google since I used the Google Shopper protection when I bought it and see what they can do. If that fails, I know VISA will step in too as they have some sort of credit card purchase guarantee thing.

hoboX10, now I understand :)

It might be tough to get newegg to agree there is something wrong with the screen, as there is a lot of variance in the performance of screens between makes / models, and since they see so many, in comparison the AUO screen on that G750 probably looks amazingly good compared to "real" failures, and the small niggle about the vertical lines won't be considered a failure.

But, you can explain to them that you considered it a failure, and the customer is the ultimate decider. You didn't return it for a refund or an upgrade, you returned it to get the same exact model - but a different build hopefully with a screen acceptable to you. And, it was important enough to you to put out 2x the cost to get a good one, and now you only want the original $ you invested in good faith in what you expected to be a 100% satisfactory example of your product purchase.

It may come to the point where you get the 15% restocking fee as a newegg credit, or nothing, but those are the risks when returning something with such a subtle problem that it might not be considered an actual failure, more a characteristic variance of the product.

The AUO screen I have has no vertical lines, and the Chi Mei screens in the JW/JX had no horizontal lines - yes people complained as much or more about the Chi Mei screens too :)

I am happy you got a screen you like, and if it ends up costing you a bit more isn't such a bad thing, but if you can get away with pushing the cost back to newegg then I guess you need to try... $ is $.

Good luck.

hoboX10
06-11-2014, 04:42 AM
I'm happy I got a screen I like too but it isn't worth 330 dollars, I could have bought an IPS panel for cheaper and pocketed the extra money. :(

hoboX10
06-12-2014, 03:20 AM
Newegg emailed me saying they won't even recheck it - unacceptable. I'm using the google buyer protection to have them try to force newegg into making things right. Hope they can fix this.

hoboX10
06-13-2014, 02:04 AM
Update 3 - They listened to google. Newegg's response was that they saw that I repurchased a second laptop and therefore were happy to refund me the restocking fee. I guess they realized there's absolutely no defense they have in terms of "why would I rebuy the same laptop if the first WASN'T defective". Still though, I'm glad this was dealt with as reasonably as it was (still hectic). Whew.

hmscott
06-13-2014, 02:44 AM
Update 3 - They listened to google. Newegg's response was that they saw that I repurchased a second laptop and therefore were happy to refund me the restocking fee. I guess they realized there's absolutely no defense they have in terms of "why would I rebuy the same laptop if the first WASN'T defective". Still though, I'm glad this was dealt with as reasonably as it was (still hectic). Whew.

hoboX10, that's awesome!

Congratulations!

And, thanks to newegg for finally doing the right thing! :)

hoboX10
06-13-2014, 06:53 AM
Thanks, and yeah, but it took some shoving from Google for them to do it. The email I had before that sounded like them trying to shut me out as quickly as possible. It was literally "we can't refund you it and we won't retest the product, we issued the transaction goodbye" all in one statement. I'm kind of wary of Newegg now, but not nearly as much as I would have been had this went sour.