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View Full Version : Dead Screen with fans on maximum - New asus rog g750jz-ds71



fredgboe
06-25-2014, 07:38 PM
So my new Asus Rog g750jz-ds71 just arrived today. I put the battery in and plugged it in and pressed the power button. It seems to turn on with the fans on maximum while the screen is black. There are no logos, words, or anything. The keyboard is unlit but the battery and power symbols near the bottom is on. I left it there for 10 mins but nothing came on.

I tried the hard reset, external monitor, and using it without the battery but none of those methods worked.

Specs:

Processor Intel® 4th Generation Core™ i7 4700mq
System Memory (RAM) 24GB
Type of Memory (RAM) DDR3L
Computer Hard Drive Size 1TBHDD + 256GBSSD
Graphics NVIDIA GTX 880M 4Gb Dedicated
Operating System Windows 8.1 64-bit

sasuke256
06-26-2014, 09:46 AM
RMA...
by the way, its a 4700HQ :D

Prostar Computer
06-26-2014, 04:12 PM
DOA (dead on arrival). Sounds like either the CPU or the GPU is bad. You'll need to exchange it or send it in for service. :(