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View Full Version : Considering a G74SX, need honest unbiased opinions after reading ALOT of complaints



Cingen
10-15-2011, 08:45 PM
Hey all

Next week I'm most likely buying an Asus G74 SX for college (I know what you're thinking, a gaming laptop, for college?! Let's say I need alot of graphic power for the things I do ) but I'm a bit worried..

On paper the laptop seems absolutely amazing, especially for it's price. But after digging around on the internet a bit I found alot of complains about a wide range of hardware malfunctions, and alot of issues with asus customer support on top of the breakdowns..

Now I was wondering, how valid are those complaints? Is there a high percentage of G74SX laptops that break down prematurely?

Part of me knows that in a way it's normal to read more complaints than good reviews, since people won't post about how well a device works, but they will raise hell if it malfunctions, but on the other hand, there ARE alot of complaints floating around on the internet, and considering the fact this model only got released recently I wouldn't be surprised if there were some initial problems with the model. This is why I am asking for honest and unbiased opinions.

The main reason I'm very worried is the fact this is a HUGE invesment for me, I had to get a student loan just to be able to afford this laptop, so if it ends up breaking down I'm royally screwed since this laptop is a must for college... The specific model I'm buying is an ASUS G74SX-TZ019V. (http://www.laptopshop.be/product/142542/asus-g74sx-tz019v.html is a link to the specs, I know it's in dutch, but most data speaks for itself:) The specs can be found at the bottom of the page)

Any help is GREATLY appreciated!

JRd1st
10-15-2011, 09:29 PM
I seriously love the my G74sx-A1, but be ready to do a clean install of Win7 Home Premium and get all new drivers from sources other than Asus before you form an opinion. Only when you have the software squared away can you determine if the hardware is operating correctly.

You can get more up to date drivers from here - The Goddess of ROG's Driver Thread (http://www.asusrog.com/forums/showthread.php?1150-G73-74-53-Series-Driver-and-Application-Reference)

When you have your G74, come back here if you need any assistance. :D

BrodyBoy
10-16-2011, 12:18 AM
As with some other Asus laptops, like the previous-generation G73, there appear to be assembly issues with at least some G74s. If you have read about the erratic touchpad problem, this is (IMO) entirely the result of careless assembly techniques. The Sentelic touchpad used in the G74SX is actually very nice, and its driver is very full-featured. But the way they install it can cause static build-up and discharge problems, resulting in frustrating, erratic behavior. (To be very clear, this CANNOT be resolved with drivers or BIOS updates. It's a hardware issue.) Unfortunately, I can't tell you the chances that you'll get one of the problem units. It appears to me, at least from reading the early owner reviews and anecdotal feedback, that it's probably going to be as common as the touchpad problems in the G73. (I personally got two in a row that had the touchpad problem....they were manufactured about two months apart.)

The good news is that it's fixable. The bad news is that you probably can't rely on Asus 100% to do it (they still don't even acknowledge the 1-1/2 yr old touchpad issue in the G73), so the one sure-fire way to get it done right is to go in there and do it yourself. This is not difficult if you're comfortable taking laptops apart, but it's not something the casual user or technophobe should tackle.

As I'm sure you've already read, the G74 is not "portable" in any realistic way. If you actually need to use your laptop around campus, taking it to classes, the library, etc., everyday....well, lugging this thing would get old in a hurry. It's a desktop replacement.

Aside from those two caveats, I think the G74 is an outstanding computer. As already suggested, a clean Windows install is a good idea, though not absolutely necessary. (A clean install is always the first thing I do with any new computer.) It has beautiful "fit & finish," an amazingly-effective cooling system (considering there are no bottom vents), a fantastic full-sized keyboard layout with separated numerical keypad, and the best LED display I've yet seen in a laptop.

PS: I don't like the Atheros WLAN card Asus uses, so I replaced it with an Intel...about a $35 upgrade.

gg31hh
10-16-2011, 06:41 AM
Dude~!! Let me put ur mind in ease ... I got G74SX for more than 1 month now... n I do not see what ppl complaint about in their review to G74SX.

Look~!! If u like the look, if you aim for durability to your laptop (Im assuming it will last longer, since I put a stress test both in my G74 Graphic and CPU - n the temperature do not go over ~ 71,C); This G74SX is way to go. BEST COOLING SYSTEM EVER SEEN IN A LAPTOP~!!! N ITS COOLER THAN MY 5 FANS PC UNDER STRESS TEST.

All I know from years playing with electronic, Chips r still chips, circuit still a circuit; and plastic are still plastic - Sometime you are unlucky to get bad product (n thats what the warranty r there for) (ALSO IT IS VERY VERY UNLIKELY TO GET BAD PRODUCT - IF YOU DO, I WOULD SUGGEST U GO LOTTERY. ULL HAS A HIGH CHANCE OF WINNING);

But overall, if you can manage your temperature well you will have very very long electronic device. All my PC been more than 9 yrs old before it start to malfunction. I am a graduate student too, more money spend means less money for foods. Therefore Quality and Durability are the most crucial. I always advice my friends to put your hand under a laptop they planned to buy, in hope they dont burn their hand. I BOUGHT IT AND I DID NOT REGRET IT


OK all pros a side, there is a big downside for us, graduate student:
is WEIGHT to move around (Almost sprain my wrist when I tried to lift it with single hand)

As fellow graduate student.. I want to advice you: Get a back strap computer bag that has sponges and lightest bag u can find.

Symb
10-16-2011, 07:56 AM
Dude, have you ever read any forum related to, let's say, a car that you're about to buy next. Every single brand and model forums are FULL of issues, EVERY car. Every ~5 year old car i've owned lately goes in this list, and yet I have never had any issues with my cars.
So, when you come to a place where ppl write their experiences about a car/computer or anything, you will face all the problems that they write about, many many topics of those, because that's why people usually come to a place like this.
Luckily there's a solution and workaround to most of the cases.

p.s. going to order my G74SX tomorrow as i've managed to wait for the 2670qm-version to be available here. So soonish I'm here to either write about the issues I have, or to praise the equipment that I'm proud to own. :cool:

Lorca
10-16-2011, 10:37 AM
I'm one of the lucky ones that my G74SX-BBK7 is without issues at all. I mean, this laptop runs perfectly for me even without the new drivers that this forum recommends. The ONLY thing I'm disappointed about is the sound. The sound has low volume even with the sound maxed out. At least this can be remedy with a good ear phone or whatnot. I'm happy so far after using my G74 everyday for almost 3 weeks.

chrsplmr
10-16-2011, 01:35 PM
CinGen, Welcome New ROG Forum Member,

It is very simple, this is the ROG flagship Laptop we are talking about.
I cant speak for what is 'floating around the internet' or even where it is 'floating'.
Here I see what few actual issues there are resolved quickly.
The Asus bashing rages on, some assume if they get one without issues, they are lucky.
The fact is the vast majority of these Laptop come out of the box ROG'n and
never have an issue.
If you do Chastity and the rest are here to help in a hurry.

Now relax and buy your G74 with confidence.
You get more than just a laptop that the competitors just dream
of making...but you get ROG...every last one of us.

I am not bias in any way, I'm not paid to be, I just know what
I have experienced and read here, it is the right choice.
Best of Luck in all you seek.c.

MPerni
10-16-2011, 01:59 PM
Like you, i was worried about buying one of this laptops cause i get to this forum to learn a bit more, but instead of reading good reviews i saw lot of ppl complaining. Reading more i notice that many of them come here to get their problems fixed, so i went to youtube and start asking to ppl that make reviews like BF3 review with g74sx, Crysis 2 review, etc etc. They all told me that they never got a problem, also reading reviews from B&H, Amazon, etc, saw that they were satisfied.
After reading all that i dicided to get one of this laptops (still have to wait like 15 days to get to the US hehe).
Also hapend to me when i dicided to get a Canon 550D (Also buy it in the US cause its cheaper) ... I start reading forums were ppl complains about dead or hot pixels and more issues, so they dicided to make valid the warranty and wait some time to get a new one. Get confused about buying it after reading all that, but reading more outside the forums i dicided to get one. Since 1+ year that i got that camera and never got any problem.

Cingen
10-16-2011, 02:11 PM
Thanks for all the replies guys!

You seem to have convinced me to not worry too much, so with a bit of luck I'll have the new laptop by wednesday ;)

The issue with the touchpad doesn't bother me that much, since I use a wacom Pen&Touch, wich basically is a touchpad but better and bigger:P

The weight is also a non issue for me, since most of the time we're in the same classroom for 3 hours at a time, so there isn't THAT much carrying around involved.

Once again, thank you very much!

JRd1st
10-16-2011, 02:34 PM
Don't expect your battery to last through a class though. Unless, maybe, if you use battery saving mode with your wifi and bt turned off. I'm not knocking the G74, it's just that it's more of a portable desktop than a notebook, so the battery life is sort of short.

Cingen
10-16-2011, 02:39 PM
That also is not a very big issue, since each classroom has power outlets over at my college :)

JRd1st
10-16-2011, 02:43 PM
OK, so you're all set! Is your model coming with the ROG backpack? The A1 comes with a backpack and gaming mouse.

Cingen
10-16-2011, 02:46 PM
OK, so you're all set! Is your model coming with the ROG backpack? The A1 comes with a backpack and gaming mouse.

As far as I know it doesn't:/ But that isn't a really big issue, since I already have a nice backpack for a 17.3 inch laptop :)

chrsplmr
10-16-2011, 02:55 PM
Please give us your impressions when you receive your new Laptop.
We love a good story.
If only the few that have problems 'float'..it makes your job, the one of
making up your mind, harder....for the next guy.
You already know what to do in the off chance there is an issue.
We'll leave the light on.c.

Cingen
10-16-2011, 03:03 PM
I'll be sure to stick around:) What does surprise me though, is that I can't find ANY english sites listing the exact model I'm buying, but the same was true for the G73, makes me wonder if the model names differ according to region..

chrsplmr
10-16-2011, 04:10 PM
Bingo....

fostert
10-16-2011, 04:38 PM
Just got a G74SX CST1 (Staples' version) last week, to replace my aching and breaking 2005 Dell 610. Here are my impressions:

1) Windows 7 install is very bloated with useless-ware. Copy the e-driver directory in windows to a DVD, download Hirens BootCD and Windows 7 HP, erase drives, reinstall Win7, and finally reinstall only the backed-up edrivers you want there. Fixed.

2) BIOS is very skimpy, with no control over anything an overclocker would want. Not that the CPU needs OC'ing (its very fast), but control of memory timings and CPU/DRAM voltages would be nice.

3) Built like a brick s**thouse; solid, absolutely love the keyboard, the hinge is beefy, and the audio is gorgeous.

4) be absolutely sure you are getting the 1920x1080 screen, and not the smaller version (in the BestBuy models)

5) finally, the most disappointing thing (for me anyways) is that apparently the core i7 2630QM only supports 8 Gb of RAM in dual-channel mode. I have read that if you are running with 12 GB or upgrade to 16GB, be prepared to sacrifice memory performance. Now I haven't yet tried this, but I intend to upgrade to 16 when I put Linux on there (my work use huge datasets of radio astronomy data, and even 16Gb is not enough for some data).

Just my thoughts, good and bad. Overall impression so far: amazing laptop! Get it, period.

Lorca
10-17-2011, 04:51 AM
CinGen, Welcome New ROG Forum Member,

It is very simple, this is the ROG flagship Laptop we are talking about.
I cant speak for what is 'floating around the internet' or even where it is 'floating'.
Here I see what few actual issues there are resolved quickly.
The Asus bashing rages on, some assume if they get one without issues, they are lucky.
The fact is the vast majority of these Laptop come out of the box ROG'n and
never have an issue.
If you do Chastity and the rest are here to help in a hurry.

Now relax and buy your G74 with confidence.
You get more than just a laptop that the competitors just dream
of making...but you get ROG...every last one of us.

I am not bias in any way, I'm not paid to be, I just know what
I have experienced and read here, it is the right choice.
Best of Luck in all you seek.c.

I agree with this statement. Btw, I was playing Crysis mp the other day and they were talking about what pc one was using. I said Asus and one said that Asus makes solid pc's. So, I guess Asus does have a good reputation.

chrsplmr
10-17-2011, 11:33 AM
Thank You Lorca.

Good Review, Fostert, Thank You for
you honest opinion.
Likes, Dislikes and what would be helpful in
future generations and some good advice.

JRd1st
10-17-2011, 11:54 AM
Thank You Lorca.

Good Review, Fostert, Thank You for
you honest opinion.
Likes, Dislikes and what would be helpful in
future generations and some good advice.

Something Asus could do NOW, for this and past generations as well as future generations, would be to update the drivers in the downloads tab on the support pages for the notebooks they make. It's ridiculous that customers have to suffer with awful drivers like the Atheros9.0.0.222 driver when 9.2.1.439 is available and fixes a huge latency problem.

Many users think that if they have the latest driver on their notebook's support page, then they are up-to-date, especially since Asus Update tells them so, too.

SUPPORT is supposed to be something more than a selling point.

jamesh
10-21-2011, 07:42 PM
Wow, I sure wish I was having the positive experiences that others in this thread are ra-ra'ing about. My G74S and from everything I can see - many others in the forums - has multiple issues which wind up being quite serious. I guess not everyone has these issues, but I am plagued by keyboard drop-outs and a touchpad which is essentially useless, a problem I found is a total deal breaker in class unless you plug in an external mouse. Indeed, my laptop is essentially a brick unless I have an external laptop. I guess I'm also not alone in that people seem to have issues with the Atheros wi-fi dropping out and causing latency drag. I have that one as well.

For all the great things about this laptop, the keyboard, wifi and touchpad problems are frustrating to the point of angering. I've read ominous comments by people who came down this road before me, and the most recent advisory I got from a person who apparently ISN'T having this problem, is "Let Chastity keep taking a crack at the problem with ASUS since she's a new employee there now." Frankly, it seems pretty remarkable that what seems like a fairly serious issue should keep dragging on month after month.

Sounds like you did decide to purchase this laptop - my advice: if you get it, don't invest in it or take a lot of time to install stuff until you've tested it out for a week or two. If you have any weird behavior concerning the keyboard or the trackpad, deep six that sucker back to where you bought it as quickly as possible. Exchange it and cross your fingers you don't get another lemon.

Sorry I can't ra-ra the laptop like everyone else, but my experience has been decidedly different than most in this thread.

jamesh
10-21-2011, 07:43 PM
Something Asus could do NOW, for this and past generations as well as future generations, would be to update the drivers in the downloads tab on the support pages for the notebooks they make. It's ridiculous that customers have to suffer with awful drivers like the Atheros9.0.0.222 driver when 9.2.1.439 is available and fixes a huge latency problem.

Many users think that if they have the latest driver on their notebook's support page, then they are up-to-date, especially since Asus Update tells them so, too.

SUPPORT is supposed to be something more than a selling point.

JRD - Where can I get that Atheros driver you're talking about? Maybe that will help things.

JRd1st
10-21-2011, 07:48 PM
i posted a link in the last place you asked. 9.2.1.432 fixes the driver latency as well as 9.2.1.439 and we have a ready link here http://www.asusrog.com/forums/showthread.php?1150-G73-74-53-Series-Driver-and-Application-Reference

Cingen
10-21-2011, 08:03 PM
I got the laptop and had no issues... at first, now I started getting quite severe electric shocks whenever I press the W button.. any idea how to fix this? :/

JRd1st
10-21-2011, 08:07 PM
You're kidding, right?

Connect the W button to the O button and they'll cancel out. J/K :-)

Seriously, if you're getting shocks, RMA immediately!

Cingen
10-21-2011, 08:39 PM
the shocking seems to have stopped.. for now, i'll give it some more days and see if it was just a freak occurence or a serious issue

xeromist
10-21-2011, 09:47 PM
the most recent advisory I got from a person who apparently ISN'T having this problem, is "Let Chastity keep taking a crack at the problem with ASUS since she's a new employee there now."

That's a little bit out of context and perhaps I wasn't clear. You asked
"Since they have not done anything does that mean she's essentially powerless to affect any real action?" and I answered
"She's a new employee. Up until recently she was just another customer and volunteer. Give her a chance to take a crack at it now that she's actually on the inside." Meaning 'give her a chance before you write her off as powerless'. It wasn't intended as an advisory to hold tight and wait it out indefinitely. If you feel that the current situation is unacceptable then I would definitely do something whether that be return, RMA, or doing your own repairs.

And I have a G73 with touchpad issues. I plan to remove the adhesive but I just haven't gotten around to it because I'd rather use a mouse anyway. It really doesn't bother me very much.