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Bruno2284
07-31-2014, 01:09 PM
So I updated to the newest driver on 07/29 because GeForce Experience made me aware there was a new driver, and 24 hours later, my Video card stop working. It crashed yesterday around 2:00pm while i was playing Hearthstone (not graphical demanding at all) and it wont respond anymore. Device manager says there is a driver error (Code 43) but I try going back to the old drivers and nothing happens, Try using Display Driver uninstall for a fresh install and re-download 337.88 and that doesn't work either - Not sure if the Graphic card is bad because the computer still sees it, and so does Display Driver Uninstall, But I can't run any Nvidia software on it and Nvidia Inspector doesn't recognize the card either. Like my previous post, this laptop has been nothing but a headache for me since i got it and if this is really a bad video card.... I really don't know what else to do, since Asus RMA department seems to be run unprofessional.

sorry for the bad grammar

Thanks

FalconFX
07-31-2014, 01:14 PM
well thats why i dont update my drivers unless there is a problem with them, i got the JH like 15 days ago, got 2 notifications for nvidia updtaes to 337 and now 340 but i didnt, in fact im still running on 311.93 that came with it out of the box, and for what i do, it works good, so for me 10-15% gain in performance is not worth the problems that might occur from the update, i really have no clue for you man and sorry, but you might want to do a recovery fresh install to see if it will fix the issue :(

Bruno2284
07-31-2014, 01:21 PM
well thats why i dont update my drivers unless there is a problem with them, i got the JH like 15 days ago, got 2 notifications for nvidia updtaes to 337 and now 340 but i didnt, in fact im still running on 311.93 that came with it out of the box, and for what i do, it works good, so for me 10-15% gain in performance is not worth the problems that might occur from the update, i really have no clue for you man and sorry, but you might want to do a recovery fresh install to see if it will fix the issue :(

I know... I really dont want to do a fresh recovery if i dont have to because I would have to back up all my stuff again.... but I might have too..

FalconFX
07-31-2014, 01:41 PM
I know... I really dont want to do a fresh recovery if i dont have to because I would have to back up all my stuff again.... but I might have too..

Hold a little someone that might have a clue for this, and remember dont update if you dont have to :)

Bruno2284
07-31-2014, 06:54 PM
http://gpuz.techpowerup.com/14/07/31/4fy.png

So I when back to the original video driver and nothing, but I just ran GPUZ and it's seeing everything.... So I have no Idea why the drivers are not loading in the start, Do I need to reflash the bios of the Video Card ? and How do I do that ?

KoolASUS
07-31-2014, 07:54 PM
The safest way to "uninstall" a driver is, of course, to use a Windows Restore Point what you would have created just BEFORE upgrading.... and only if you didn't change ANYTHING ELSE on your laptop.... so it works good if you just want to "test" a new driver for some hours or days.
I already did this several times.

Kelusion
07-31-2014, 08:16 PM
'NEVER INSTALL ANY NVIDIA DRIVERS FROM NVIDIA WEBSITE OR THE AUTO UPDATE FROM THE GEFORECE EXPERIENCE TO UPDATE THE NVIDIA GRAPHICS DRIVER, NEVER. YOU HAVE TO WAIT TILL ASUS THE MANUFACTURER OF YOUR LAPTOP RELEASES A VERSION ON THEIR OFFICIAL WEBSITE OF THE SAME UNLESS THEY DO NEVER RELY ON ANYWHERE ELSE, THIS WILL BREAK YOUR COMPUTER AND YOUR PRECIOUS SYSTEM AND ITS GAMING EXPERIENCE COMPLETELY.'

With that being said lets get you back to where you were, I have a G750JZ but I will try my best to help you, I have installed the latest at that time (337/.88) from Nvidia when I got the laptop, then it failed during the installation, then I went straight to the ASUS Support and downloaded the latest from there (337.88), and till then I have absolutely no issues with any driver or anything, 337.88 is my version, and after this I made a pledge to never do it again anyway, the below options will work either way and you will not be required to reflash and anything, just follow them completely, you can pick 1 or 2 as you like,

1. Go to Control panel > Program and Features > Uninstall Nvidia Latest driver you installed from there > Restart the system > then go to ASUS Official Support for your laptop and install the install one from here expand the VGA,

http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G750JS&hashedid=yql3Rpr80XDgQJbl

Run games and see if everything is back to normal, if yes perfect read the header of my msg one more time and please keep the support page for any downloads of your G750JS, its a very good laptop and DO NOT break it by any means.

If NO, then follow below,

2. Right Click Start > System > On the Left Hand System Protection > System Restore > Choose the date before the installation of the latest NVIDIA Driver by clicking 'Choose a different Restore Point > Apply Restore > Voila, your system should be back to before the changes were even made and crashed.

Follow the above points if 1 does not work then apply 2. I'm pretty sure you'll be back to square one before the driver update. Let us know how it works out for you don't be completely destroyed just yet :)

Bruno2284
07-31-2014, 08:33 PM
'NEVER INSTALL ANY NVIDIA DRIVERS FROM NVIDIA WEBSITE OR THE AUTO UPDATE FROM THE GEFORECE EXPERIENCE TO UPDATE THE NVIDIA GRAPHICS DRIVER, NEVER. YOU HAVE TO WAIT TILL ASUS THE MANUFACTURER OF YOUR LAPTOP RELEASES A VERSION ON THEIR OFFICIAL WEBSITE OF THE SAME UNLESS THEY DO NEVER RELY ON ANYWHERE ELSE, THIS WILL BREAK YOUR COMPUTER AND YOUR PRECIOUS SYSTEM AND ITS GAMING EXPERIENCE COMPLETELY.'

With that being said lets get you back to where you were, I have a G750JZ but I will try my best to help you, I have installed the latest at that time (337/.88) from Nvidia when I got the laptop, then it failed during the installation, then I went straight to the ASUS Support and downloaded the latest from there (337.88), and till then I have absolutely no issues with any driver or anything, 337.88 is my version, and after this I made a pledge to never do it again anyway, the below options will work either way and you will not be required to reflash and anything, just follow them completely, you can pick 1 or 2 as you like,

1. Go to Control panel > Program and Features > Uninstall Nvidia Latest driver you installed from there > Restart the system > then go to ASUS Official Support for your laptop and install the install one from here expand the VGA,

http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G750JS&hashedid=yql3Rpr80XDgQJbl

Run games and see if everything is back to normal, if yes perfect read the header of my msg one more time and please keep the support page for any downloads of your G750JS, its a very good laptop and DO NOT break it by any means.

If NO, then follow below,

2. Right Click Start > System > On the Left Hand System Protection > System Restore > Choose the date before the installation of the latest NVIDIA Driver by clicking 'Choose a different Restore Point > Apply Restore > Voila, your system should be back to before the changes were even made and crashed.

Follow the above points if 1 does not work then apply 2. I'm pretty sure you'll be back to square one before the driver update. Let us know how it works out for you don't be completely destroyed just yet :)

I did try both options, but I still have the issue.

39645

This is what it shows.

Kelusion
07-31-2014, 08:40 PM
I did try both options, but I still have the issue.

39645

This is what it shows.

DO a simple restart then see if it shows the hardware is working correctly instead of that, if not then follow below,

Try this and let us know how it works,

To resolve this problem, do the following.
To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.

Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.

Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

Let us know if you see the msg, This device is working properly message on your Device Manager after doing the above steps. Strange but System Restore should have fixed this too unless the hardware is broken but this error screeenshot you posted of Device Manager is a common error, googling up can bring you alot of interesting articles so I doubt its hardware related.

Bruno2284
07-31-2014, 08:48 PM
DO a simple restart then see if it shows the hardware is working correctly instead of that, if not then follow below,

Try this and let us know how it works,

To resolve this problem, do the following.
To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.

Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.

Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

Let us know if you see the msg, This device is working properly message on your Device Manager after doing the above steps. Strange but System Restore should have fixed this too unless the hardware is broken but this error screeenshot you posted of Device Manager is a common error, googling up can bring you alot of interesting articles so I doubt its hardware related.

If I do that it shows that the device is running properly, but the video card wont respond. I can't open any nvidia programs, or nvidia inspector. If i right click on the Desktop for options, Nvidia control panels doesnt show, also if I right click any software, it doesnt give me a option to pick with video card to use

Kelusion
07-31-2014, 08:55 PM
If I do that it shows that the device is running properly, but the video card wont respond. I can't open any nvidia programs, or nvidia inspector. If i right click on the Desktop for options, Nvidia control panels doesnt show, also if I right click any software, it doesnt give me a option to pick with video card to use

If doing that makes the GTX 880M be recognized without issues, that still is better then having the 43 error, Post a screenshot of your Control Panel > Program and Features> showing what from Nvidia is installed, that way we can see what is there and what needs to be there as well.

Bruno2284
07-31-2014, 08:57 PM
I'm starting to think that NVIDIA OPTIMUS is the issue, because you can see the laptop switch video drivers at the boot up (color scheme changes), but something has to be conflicting the card, or the card is junk, I wish i knew how to test the card to see if it's dead

Bruno2284
07-31-2014, 09:03 PM
39647

Kelusion
07-31-2014, 09:12 PM
I'm starting to think that NVIDIA OPTIMUS is the issue, because you can see the laptop switch video drivers at the boot up (color scheme changes), but something has to be conflicting the card, or the card is junk, I wish i knew how to test the card to see if it's dead

Open Nvidia Control Panel > What options you get? > On 3D the first Option should be selecting which GPU to use > Choose High Performance Nvidia Processor as shown below,

39648

To know what runs on the Nvidia GPU, check the options as shown below, Display GPU Activity Icon in notification Area < this is a very good option to know what runs on the Nvidia GPU having Optimus as shown below also see if the other Options are checked in Desktop Under Nvidia Control Panel,

39649

Let us know how it works out :)

Bruno2284
07-31-2014, 09:15 PM
Cant open Nvidia Control Panel because I have no active Nvidia Card working

Kelusion
07-31-2014, 09:28 PM
It seems like a driver issue for sure, Go to to Asus website download all the drivers for your laptop Latest to Oldest,

First uninstall your current Nvidia Driver, restart the system > Install Asus Oldest Driver, restart system then see, if all works fine, keep doing this till you reach the latest one, Make sure your installing Asus Drivers on their website for your laptop, it will definitely start working, it doesn't seme like a hardware issue like I said, more like a driver issue now when you get Nvidia Control Panel then make sure you do the options I have wrote and posted above they will help wonders,

http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G750JS&hashedid=yql3Rpr80XDgQJbl

Also go through this thread, this guy seems to have similar issue like yours and found it working as well related to driver issue, http://www.bleepingcomputer.com/forums/t/537161/i-cant-access-nvidia-control-panel/

Let us know how it works out :)

Bruno2284
07-31-2014, 10:17 PM
Nope, All Asus drivers failed. just use Asus backtracker to restore the laptop back to factory settings and video card still has CODE 43, it's has to be bad, there is nothing else install on the system.

Kelusion
07-31-2014, 10:54 PM
Very strange indeed. Asus drivers fail with what message? Can you post any screenshot with error message? Did you try to install the driver when the 43 error code was still there or without? How about following that thread link I just gave you?

Bruno2284
07-31-2014, 10:59 PM
Very strange indeed. Asus drivers fail with what message? Can you post any screenshot with error message? Did you try to install the driver when the 43 error code was still there or without? How about following that thread link I just gave you?

I got all the drivers from the Asus site, No error messages, the video card is not responding to any drivers, it's code 43 every time it restarts. I can disable and re-enable to card in the device manager to get the code 43 to go away, but the card won't respond to any nvidia software. It's just dead

Kelusion
08-01-2014, 05:06 AM
That's very weird, if you did everything as I mentioned it should at least on older drivers or Nvidia Control Panel should at least. Try to file an RMA and list all that you have done, Register at http://vip.asus.com/, hopefully let them check why it doesn't work. It's suppose to work and not give errors let us know how it works out :)

xdon82
08-01-2014, 07:42 AM
If it happened during gaming suddenly and If you have your laptop for at least few months, there is possibility that BGA crashed.

However, try do last things
1) Remove C:\Nvidia -VERY IMPORTANT
2) Uinstall driver from Device Manager, but with checked remove driver files from the disk option - make sure You selected that, because this is also IMPORTANT

Then try to install Nvidia driver but from ASUS website [for your model of course]
If this wont help, do the last thing

3) Download "Display Driver Uinstaller" and uninstall all driver elements by using this application [automatic and very simple and safe - tested].
Then install driver again [from Asus website]

If this wont help, then there is big chance that BGA crashed [or other element connected with this GPU], then You have to send the laptop to the service

I have installed the newest Nvidia driver - but I have GTX 760M and no issue for a few days now.
If all above will help, do the procedures 1-2 [or eventually 3] again and try to install the newest one.
I recommend the newest drivers, because I see a little improvement in performance in games

Kelusion
08-01-2014, 08:47 AM
I have installed the newest Nvidia driver - but I have GTX 760M and no issue for a few days now.
If all above will help, do the procedures 1-2 [or eventually 3] again and try to install the newest one.
I recommend the newest drivers, because I see a little improvement in performance in games

My friends have different models, the latest driver worked for 2 days with a G750JM user, however he got bsod while playing Metro LL, then that was the first game which gave then later on he kept getting bsod and eventually reverted back to 337.88, while the other two with JZ and JS models face issues right in their first games, so am not so sure if 800 series its causing problems or what, but yea one just got a BSOD when he opened Asus Tweak after an upgrade lol but yea will wait for the official release on Asus Support :)

Bruno2284
08-01-2014, 10:00 PM
If it happened during gaming suddenly and If you have your laptop for at least few months, there is possibility that BGA crashed.

However, try do last things
1) Remove C:\Nvidia -VERY IMPORTANT
2) Uinstall driver from Device Manager, but with checked remove driver files from the disk option - make sure You selected that, because this is also IMPORTANT

Then try to install Nvidia driver but from ASUS website [for your model of course]
If this wont help, do the last thing

3) Download "Display Driver Uinstaller" and uninstall all driver elements by using this application [automatic and very simple and safe - tested].
Then install driver again [from Asus website]

If this wont help, then there is big chance that BGA crashed [or other element connected with this GPU], then You have to send the laptop to the service

I have installed the newest Nvidia driver - but I have GTX 760M and no issue for a few days now.
If all above will help, do the procedures 1-2 [or eventually 3] again and try to install the newest one.
I recommend the newest drivers, because I see a little improvement in performance in games

I did all the following yesterday and the day before and no luck. And if a factory restore doesn't fix it, it's definably a hardware Issue. I refuse to deal with ASUS RMA Dept. They should be treating us like gold in the customer service dept for buying a high end computer, and I feel that they forgot what made then a great brand in the first place. Look at this forums, it's full of issues, it's unexpectable.

This was my third G750JS in 3 months, I'm very grateful for my retailer for replacing my laptops for me for new ones, but I have decided to not exchange it for another Asus until I see that changes have been made to the ROG brand

1st laptop - bad battery and charging pings
2nd laptop - bad power supply
3rd laptop - video card craps out

I will be trying the new MSI GT72 dominator pro laptop 010, it's more money, but I'm hoping that it will last one year with no issues, and I will be happy.

Thanks for all the help and support, and good luck with your laptops.

Bruno2284
08-01-2014, 10:00 PM
My friends have different models, the latest driver worked for 2 days with a G750JM user, however he got bsod while playing Metro LL, then that was the first game which gave then later on he kept getting bsod and eventually reverted back to 337.88, while the other two with JZ and JS models face issues right in their first games, so am not so sure if 800 series its causing problems or what, but yea one just got a BSOD when he opened Asus Tweak after an upgrade lol but yea will wait for the official release on Asus Support :)

Thanks for all your help.