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schlitch
08-13-2014, 05:39 PM
I have an ASUS G750JH purchased spring of this year and upgraded from 8.0 to 8.1 windows at that time. All has been running fine with it. Nothing has been installed on it recently. The laptop was on last night and this morning it is at the bios/setup screen. Esc and exit without save does nothing. Exit with Save simply restarts it an boots it back into the bios. No bios updates or any hardware upgrades have been performed. The SATA configuration still lists the SSD, the HD, and the cd/dvd drive. In other systems I've always been able to select a boot order, but that doesn't appear to be enabled or an ability. The only thing I attempted was setting the bios options to default with F9, but as I had never changed them, that didn't appear update anything.

I've searched for posts, but it seems they are all talking about problems after updating the bios, or attempting to install a new O/S. Nothing has been done to my system like this at all.

I suspected the SSD drive, but usually if a drive goes bad they don't show up in the bios. However, since it is an SSD, I'm sure it behaves somewhat differently.

Has anyone seen this problem reported and have solutions on where to start before I attempt warranty support?
Thanks

...so I opened the system and the ssd drives are not drives at all, but appear to be some proprietary mSATA type chips that I have no way of mounting into my external sata connector for testing (horrible idea ASUS). There were 2 of these marked 128GB and since only one SSD is appearing in the SATA configuration, I must assume that one of them is bad. Pretty sad, as this laptop has only been lightly used over a short period of time.

I'm just more confused it appears the 2 128GB SSDs are treated as one 256GB drive, so it is being recognized by the bios as being there. Wonder if I try F9 at bootup if that will wipe everything and let me start with a new win8 installation.

hmscott
08-14-2014, 06:46 AM
...I'm just more confused it appears the 2 128GB SSDs are treated as one 256GB drive, so it is being recognized by the bios as being there. Wonder if I try F9 at bootup if that will wipe everything and let me start with a new win8 installation.

schlitch, yes, it is an awesomely fast 256GB RAID0 built from 2 x 128GB M.2 NGFF SSD's, like mSata but totally a different form factor, so don't try to upgrade using mSata :)

So, for some reason it isn't going into Windows when booting, out of the blue... that sucks.

If the F9 works, which it might not, you can reset the PC and it will do a complete reinstall - including deleting the partitions on both ((2 x 1) + 1 = 3) drives - so if you have stuff on the 2nd bay 2.5" drive, pull that drive physically before doing the F9 reset, or you will loose all that data.

If the F9 doesn't work, you will need to RMA to Asus so they can fix the SSD failure and reload the OS + recovery image.

Then, first thing when you either get the OS reloaded via F9 or via RMA to Asus, get a 16GB USB 3.0 flash drive to create a recovery flash drive using Asus Backtracker - if you had that now you could boot on that and do a complete restore of the OS + recovery partition and not need to worry about a boot / F9 failure.

If you want to waste a bunch of time and roll your own, and F9 doesn't work, and you can't boot on a recovery DVD, and you don't have an Asus Backtracker drive, and you don't want to RMA right away - you could try rebuilding the RAID0 from the BIOS - delete the existing RAID0 and reconfigure again. Then you could install Windows 8.x from Microsoft media - but in the long run it is better to RMA to Asus to get their OEM install and recovery partition back in place.

Let us know how it works out.

schlitch
08-18-2014, 03:38 PM
Thanks for the great info! I will definitely create a backup using your instructions once the system is working again. As to F9, it appears that the ssd with the recovery partition data is the bad one as it takes me directly to the Intel Rapid Storage Technology Option ROM, with only options to delete raid volume or reset disks to non-raid. No restore my pc option screen with the F9 :( So it appears ASUS RMA.

ASUS RMA process was pretty straightforward. Their local system was slow, the guy kept coming back on the line apologizing, I finally told him to just keep me on hold until he was able to get the information in the system and the RMA processed. Should be receiving an email with instructions and a mailing label to send the system back in. It would be nice if we just could have exchanged the 2 ssd chips, but they want to assess the system. That's fine as I would probably received a bad new chip with my recent luck and have to repeat the process. I'll update as the process proceeds.

hmscott
08-18-2014, 09:20 PM
Thanks for the great info! I will definitely create a backup using your instructions once the system is working again. As to F9, it appears that the ssd with the recovery partition data is the bad one as it takes me directly to the Intel Rapid Storage Technology Option ROM, with only options to delete raid volume or reset disks to non-raid. No restore my pc option screen with the F9 :( So it appears ASUS RMA.

ASUS RMA process was pretty straightforward. Their local system was slow, the guy kept coming back on the line apologizing, I finally told him to just keep me on hold until he was able to get the information in the system and the RMA processed. Should be receiving an email with instructions and a mailing label to send the system back in. It would be nice if we just could have exchanged the 2 ssd chips, but they want to assess the system. That's fine as I would probably received a bad new chip with my recent luck and have to repeat the process. I'll update as the process proceeds.

schlitch, your's is the first RAID0 failure I have seen on the G750 forum, it would be nice to find out if one of the SSD's failed, or an underlying SATA port on the motherboard, or if it was just a Windows corruption that messed up the partition.

That is why we enjoy the speed of the RAID0, but backup as if it was going to blow up at any moment - although for me it has been quite a few years of constant use on several systems without a RAID0 failure... knock on wood ;)

When you create the Asus Backtracker flash recovery drive, make sure to get a fast USB 3.0 flash drive, it really helps reduce the time it takes to build the flash drive, and restore when you need it. You will likely never need it, unless you upgrade your SSD M.2 NGFF drives to something larger, but in your case you know what it is like to not have it available to recover with... after the first time we all say - never again!! :)

In the future you can also file your RMA Technical Inquiry here:

https://vip.asus.com

Although I also call to make sure everything is done quickly and correctly :)

Please do come back and let us know how long the RMA takes, and the results!

schlitch
08-28-2014, 04:23 PM
Laptop arrived at ASUS Tuesday 26th...it states Repair complete on the 27th when I log into the ASUS rma check area, but not what they did, no details, nor anything about when it is shipping back. Hopefully soon and with some kind of information about if all they did was simply replace the chip.

hmscott
08-30-2014, 12:26 AM
Laptop arrived at ASUS Tuesday 26th...it states Repair complete on the 27th when I log into the ASUS rma check area, but not what they did, no details, nor anything about when it is shipping back. Hopefully soon and with some kind of information about if all they did was simply replace the chip.

schlitch, you could file another Technical Inquiry with the RMA info, and ask to be notified what exactly was replaced / fixed. If it was an M.2 SSD, a RAID controller, or something else. It may be too late, but then again, it doesn't hurt to ask. You could also ask for a shipping tracking number so you can check the progress of the shipment.

Let us know what happens! :)

bernardosg
09-01-2014, 05:58 PM
Hey guys... My G750JZ is booting directly to BIOS too... Don't know what to do :( can someone help plz?

It happened after i updated windows and restarted the computer...

bernardosg
09-01-2014, 06:03 PM
Seems like i dont have any boot options.. which is quite strange..

schlitch
09-03-2014, 01:18 AM
Laptop has arrived back...ASUS RMA page was very UNINFORMATIVE. I had to email them to request information and when I received the shipping information it showed the laptop was arriving the same day. Updating to windows 8.1 and re-installation of all my software coming over the next few days, then creating the backup using the ASUS utility. Testing the system as I update as well. The sheet included stated that they replaced both internal 128 GB SSD chips and that's it.

From the sheet:

Repair Detail:
1 Symptom: Can't Detect HDD when Boot Up/Detected Wrong Model Name of HD
Repair: Replace SSD 128G X110 M.2 2260/X231201

2 Symptom: HDD Bad Track
Repair: Replace SSD 128G X110 M.2 2260/X231201
----
So I'm very worried about how reliable this proprietary SSD chip setup is going to be in this system.

hmscott
09-03-2014, 02:20 AM
Laptop has arrived back...ASUS RMA page was very UNINFORMATIVE. I had to email them to request information and when I received the shipping information it showed the laptop was arriving the same day. Updating to windows 8.1 and re-installation of all my software coming over the next few days, then creating the backup using the ASUS utility. Testing the system as I update as well. The sheet included stated that they replaced both internal 128 GB SSD chips and that's it.

From the sheet:

Repair Detail:
1 Symptom: Can't Detect HDD when Boot Up/Detected Wrong Model Name of HD
Repair: Replace SSD 128G X110 M.2 2260/X231201

2 Symptom: HDD Bad Track
Repair: Replace SSD 128G X110 M.2 2260/X231201
----
So I'm not worried about how reliable this proprietary SSD chip setup is going to be in this system.

schlitch, their description is vague as to whether they replaced one or both of the SSD's, but I would assume both for now.

I don't recall if you tried to rebuild the RAID0 before RMA'ing... that would have been another thing to try - but it was good to send it in failing so Asus would replace the hardware.

The only thing that comes to mind is that it might also be a RAID chip glitch, so it might happen again.

Make sure you have an Asus Backtracker USB 3.0 recovery flash drive created this time, and at the ready to recreate the RAID0/install. And, keep your important non-OS stuff backed up.

The 128's are too small to use individually or in a RAID1, so that isn't really an option, unless you got a single 2.5" SSD installed in the 2nd Bay and booted from that.

I still have faith in RAID0 these days, many years without a failure, but your experience shows it can still happen today.

Good luck, and let us know how it works out down the road.

schlitch
09-03-2014, 03:58 PM
So the windows 8 installation on the new chips is different than what I had previously, perhaps updated, but its still 8 not 8.1 So just like the first time I selected to install all the windows updates for 8.0 prior to doing the 8.1 update. It installed, rebooted, and then...

Failure configuring Windows features
Reverting changes
Do not turn off your computer

...didn't get this the first time. It's been at this screen for an hour or so. From what I've found doing net searches, reset to factory and restarting or returning appear to be only options. WTH? I powered it on connected to the net and selected windows updates, that's it. Something wrong with ASUS image, as I mentioned it is different than previously as some ASUS specific apps are missing, did they screw up and put the wrong thing on here to cause the updates to fail?

Why didn't they install all the updates before sending it or while testing it? Much frustration at the moment.

hmscott
09-03-2014, 04:13 PM
So the windows 8 installation on the new chips is different than what I had previously, perhaps updated, but its still 8 not 8.1 So just like the first time I selected to install all the windows updates for 8.0 prior to doing the 8.1 update. It installed, rebooted, and then...

Failure configuring Windows features
Reverting changes
Do not turn off your computer

...didn't get this the first time. It's been at this screen for an hour or so. From what I've found doing net searches, reset to factory and restarting or returning appear to be only options. WTH? I powered it on connected to the net and selected windows updates, that's it. Something wrong with ASUS image, as I mentioned it is different than previously as some ASUS specific apps are missing, did they screw up and put the wrong thing on here to cause the updates to fail?

Why didn't they install all the updates before sending it or while testing it? Much frustration at the moment.

schlitch, the OS image doesn't change for each model, it is a fixed point, so you should have gotten back the same installation as you had out of the box. If you didn't you should complain to Asus.

Did you create an Asus Backtracker 16GB USB 3.0 Flash recovery drive? That is your safety net should anything go wrong again. You can boot on that and restore back to the out of the box configuration.

You can then start the updates again. Maybe don't select them all, and do smaller groups initially. Most of us have installed them as they came out, and I haven't reinstalled for months, so I would also do small groupings of updates if I needed to reinstall and update from Windows 8.0 again.

Also, Microsoft messed up some recent patches, which need to be backed out - for Windows 8/8.1 which can cause black screen and bsod's:

There are a number of such problematic patches, and you can go to each page to read the details, this is one that lists the others:

MS14-045: Description of the security update for kernel-mode drivers: August 12, 2014
https://support.microsoft.com/kb/2982791/en-us

"Microsoft is investigating behavior in which systems may crash with a 0x50 Stop error message (bugcheck) after any of the following updates are installed:
2982791 MS14-045: Description of the security update for kernel-mode drivers: August 12, 2014
2970228 Update to support the new currency symbol for the Russian ruble in Windows
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
2975331 August 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012"

The problem still exists on August 27:

MS14-045: Description of the security update for kernel-mode drivers: August 27, 2014
https://support.microsoft.com/kb/2993651

You might update Windows 8.0 as far as it takes to get Windows 8.1 to show up in the Store - patches through October 2013 at least, but in either case, only update through July 2014 patches, and hold off on the newer patches - specifically the ones causing problems - for now.

schlitch
09-03-2014, 09:21 PM
It finally came back after about 2 hours and I installed all 'like' patches so about 6 batches in all and it worked. Its now updating to windows 8.1 and then I'll be making the backup. I only updated what was needed to get the 8.1 going anyway.

hmscott
09-03-2014, 09:25 PM
It finally came back after about 2 hours and I installed all 'like' patches so about 6 batches in all and it worked. Its now updating to windows 8.1 and then I'll be making the backup. I only updated what was needed to get the 8.1 going anyway.

schlitch, that's great news. There are timeouts, and cleanup that kick in if you are patient and wait it out - saves the trouble of doing it yourself manually.

If you avoid the listed problematic patches for Windows 8.1, you should be fine - disable auto-update as well - at least until Microsoft issues the new patches that everyone agrees are working. It happens every once in a while that Microsoft passes through a bad one, so I don't have auto-update on myself, and lag patches by a week or two - sometimes it takes a while for problems to get correctly reported - a two week lag seems to be enough.

These patches haven't affected everyone negatively, but it is best to wait for the replacements before updating again.

schlitch
09-03-2014, 09:34 PM
I never use auto update either. I do have a question about the Asus Backtracker, particularly where to find it, as it isn't listed as a download option for my model laptop. I'm wondering if it is somewhere else, or if someone has a link. My searching is returning invalid URLs.

I may just see if Macrium will image it.

Finally found a link for the ASUS backtracker (http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa).

hmscott
09-03-2014, 09:51 PM
I never use auto update either. I do have a question about the Asus Backtracker, particularly where to find it, as it isn't listed as a download option for my model laptop. I'm wondering if it is somewhere else, or if someone has a link. My searching is returning invalid URLs.

I may just see if Macrium will image it.

schlitch, it is best to do both types of back up.

You want to have a bootable Asus Backtracker backup of the recovery partition, so you can recover back to the original install, if all else fails.

googling is good, but for forum topics, you might as well search here first.

Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
http://rog.asus.com/forum/showthread.php?55572-Asus-G751-Support-Download-areas&p=461698&viewfull=1#post461698

This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

G751 Support / Download Areas - Newest - has all 4 G751 models
http://www.asus.com/Search/?SearchKey=g751

G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
http://www.asus.com/Search/?SearchKey=g750

G750JX - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JX/

G750JW - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JW/

Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Notebook Card Reader (realtek) G750 / G751(?)
http://support.asus.com/Download.aspx?SLanguage=en&m=Card+reader&os=30

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

KBFilter driver
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=KBFilter&hashedid=n%2fa

Asus Backtracker for Windows 8.1 download
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Asus Backtracker FAQ
http://www.asus.com/support/FAQ/1008640/

Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Asus Touchpad
http://support.asus.com/Download.aspx?SLanguage=en&m=Touchpad&os=30

Asus ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards&hashedid=n/a

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Nvidia Drivers direct from Nvidia
http://www.geforce.com/drivers

Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%28Intel+RS T%29+RAID+Driver

schlitch
09-04-2014, 04:22 AM
Thanks I'll review those tomorrow when I'm back at work!

schlitch
09-12-2014, 03:49 PM
Got a nice 16GB USB 3.0 drive in and have the 3.0.7 version running currently. It appears to have ran fine. It says Image creation is completed and the USB flash drive only has about 1.5GB left on it.

There is also an option to backup ASUS drivers/app. Too bad it requires at least 3GB of space, so that it would fit on the same device. I would suggest to anyone else to go ahead and get a 32BG one, as prices continue to come down.

hmscott
09-12-2014, 04:03 PM
Got a nice 16GB USB 3.0 drive in and have the 3.0.7 version running currently. It appears to have ran fine. It says Image creation is completed and the USB flash drive only has about 1.5GB left on it.

There is also an option to backup ASUS drivers/app. Too bad it requires at least 3GB of space, so that it would fit on the same device. I would suggest to anyone else to go ahead and get a 32BG one, as prices continue to come down.

schlitch, I used a 64GB then a 32GB the first time, it only formats 20GB, and wastes the rest. I got it all on 1 16GB flash drive :)

You can do it!

schlitch
09-12-2014, 04:16 PM
I thought that even though it wanted 3GB free it might not take up that much space, but the backtracker will not let me proceed to the next step using my 16gb as it checks the free space and 1.55 isn't enough. I'll just place them onto another device for now.

Of course the whole time I'm doing this, I'm thinking about my call with ASUS tech support. Even if I have this backup to restore the system, if the SSD chip they have in the JH goes out, they will not send out a replacement. The support person told me for those they would have to receive the whole system back to check and replace. And in that case the total system disk image will end up being more helpful I think.

hmscott
09-12-2014, 08:23 PM
I thought that even though it wanted 3GB free it might not take up that much space, but the backtracker will not let me proceed to the next step using my 16gb as it checks the free space and 1.55 isn't enough. I'll just place them onto another device for now.

Of course the whole time I'm doing this, I'm thinking about my call with ASUS tech support. Even if I have this backup to restore the system, if the SSD chip they have in the JH goes out, they will not send out a replacement. The support person told me for those they would have to receive the whole system back to check and replace. And in that case the total system disk image will end up being more helpful I think.

schlitch, I 7-zip'd the C:\eSupport folder, which is the same thing, and put it on the same 16GB drive :)

41024

41025

schlitch
09-13-2014, 04:27 PM
thanks for that, I'll search for the esupport folder. But I only have 1.55 GB left on the flash for mine so if mine is 1.6 it may not fit :)

schlitch
09-22-2014, 06:07 PM
zipped and fit the esupport folder onto the USB drive successfully.

evoluzione
09-04-2016, 08:36 AM
Thanks for the great info! I will definitely create a backup using your instructions once the system is working again. As to F9, it appears that the ssd with the recovery partition data is the bad one as it takes me directly to the Intel Rapid Storage Technology Option ROM, with only options to delete raid volume or reset disks to non-raid. No restore my pc option screen with the F9 :( So it appears ASUS RMA.

ASUS RMA process was pretty straightforward. Their local system was slow, the guy kept coming back on the line apologizing, I finally told him to just keep me on hold until he was able to get the information in the system and the RMA processed. Should be receiving an email with instructions and a mailing label to send the system back in. It would be nice if we just could have exchanged the 2 ssd chips, but they want to assess the system. That's fine as I would probably received a bad new chip with my recent luck and have to repeat the process. I'll update as the process proceeds.

maybe this comes a little late but i had my ssd failed twice on a Asus G750 JH with the proprietary ssd setup
I dont want to mention asus service
I lost files two times so i am fed up with the setup at at this point i am trying to find a solution of how to change entirely the setup
Any info would be helpful I have the two 128 ssd setup that are integradedon this adapter M.2 NGFF SATA by asus
Any help would be great thanks!