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View Full Version : Czech/Slovakian RMA service, opinions?



JeniCzech
08-14-2014, 02:49 PM
Hey there,

Today my G750JH returned from second RMA proccess. First it was mechanical, the plastic cover behind LCD got loose, and I have decided to get repair instead of buying one on my own, despite it's rather low price. I shouldn't have done that. Laptop returned with scratched corners on the screen lid, unfortunately I had to use it, so i just left it be, but, contacted them and let them know about that.

Two weeks ago, i have noticed a dot, looked pretty much like a dust particle, i have tried to clean it with sligthly wet paper towel - with no avail, this is my first encounter with dead pixels in my life, my nightmare came true :D . Fortunately, technical support told me that there shouldn't be a problem with free screen replacement. I have sent it again to service. The screen was perfectly OK, just few dead pixels. When the laptop returned, i was shocked. They have put apparently old revision of screen in it, that causes flashing on grey areas while not on maximum brightness. I find it hard to believe that they have actually tested the screen, since it's like even blind people can notice it... Funny thing is, that they had the nerve to write scratched corners from first RMA into the protocol. I have E-mailed them regarding this issue today, hope they'll fix it.

The service center is SIL Servis partner s.r.o. in Ostrava, Czech Republic, and AFAIK services Slovakian laptops as well.

Have anyone from CZ/SK users here also such experiences, or is it just me? Even need for service ruins a day, not to mention my current hatred. Crap like this ruins the goof name of ASUS, despite the quality/price ratio is actually decent.

_
08-15-2014, 08:50 AM
Hi, please PM me with the following info and I will follow up your case:


Full name
Phone number that correspond to the existing case
Existing Case ID or RMA Number
Product SN number
Email that correspond to the existing case


Thanks.

JeniCzech
08-15-2014, 04:55 PM
Today I have recieved a call from senior repair engineer or something at SIL, asking me to test calibration/check for software issue. I have told him, that nothing, including booting linux livecd fixed this issue, and we have arranged another delivery to service, hope this time they'll be more careful during tests...

Full Name: *** edited by cl-Albert ***
Phone number: *** edited by cl-Albert ***
RMA #: *** edited by cl-Albert ***
SN: *** edited by cl-Albert ***
E-mail: *** edited by cl-Albert ***

Edit by cl-Albert: Thanks for providing the information and forwarded it to Marshall by PM. Hope it's okay to edit the information for your security.