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View Full Version : G75VW crashing constantly while gaming; just updated the latest NVIDIA 340.52 driver



spanishflyer
08-19-2014, 05:59 PM
Im not saying that the culprit of my problem is my graphics card, a NVIDIA GeFORCE GTX 670 M with 9.18.13.4052 driver, but it is a big coincidence since the games I tried I had already finished several times before with no problems. Right now it is with Dead Space 3. I wonder if I can roll back to the previous driver and how to do it... (sorry to say I'm no geek). the driver shown is the NVIDIA 340.52, installed on the 3rd of July (latest from NVIDIA)

I first started getting an annoying "OUT OF MEMORY" sign as the game was loading and then as I started playing it suddenly crashed (computer switches off and restarts; I select continue starting windows normally when the options appear on the screen.

My filters are almost "polished" and there is no dust where I have the laptop, so the fans are doing their job perfectly. I don't believe it is a heat problem (and a sudden one for that)...

I have 16 GB RAM and about a year ago I installed a 500 GB SDD as a primary drive. As a processor I have an Intel Core i7-3820 QM CPU @2.70 GHz

I really don't know where to start, but can't allow those terrible crashes to continue, because Im sure they will end up damaging other software/hardware in my laptop.

Oh, I forgot to mention I always use an external 27" screen from Dell @ 2560 x 1140 resolution (even though, the game changes it to a lower resolution, prior to starting)

Looking forward to hearing from you.

Thanks,

Charles (Spanish Flyer)

Clintlgm
08-19-2014, 09:25 PM
Roll back using the latest Asus approved drivers Asus support Downloads (http://support.asus.com/download/options.aspx?SLanguage=en) Check the clean install box. If that doesn't solve the issue at least you'll know it not the Video driver.

spanishflyer
08-21-2014, 11:48 AM
Thanks Clintlgm, I will do that; only one question, how do you roll back to an earlier driver, because my guess is it won't allow you stating the very typical "you already have a later version installed",, or something of that sort...

Best regards,
Spanish Flyer

spanishflyer
08-21-2014, 11:50 AM
Just found this....http://www.nvidia.es/object/driver_rollback.html

Let's see if I manage

BR..

spanishflyer
08-21-2014, 11:51 AM
Just found this....http://www.nvidia.es/object/driver_rollback.html

Let's see if I manage

BR..

Clintlgm
08-21-2014, 01:37 PM
NVidia drivers don't works that way. Start up the ones you want, select custom install, check the Clean Install Box

It that worries you uninstall the NVidia drivers completely. that will put you back on the standard VGA driver. reboot then install the version you want
Its not that complicated. Your Issues started when you installed these latest drivers. Its only logical that you need to roll back.

spanishflyer
08-25-2014, 06:15 PM
Hi again Clintlgm,

I followed the instructions from NVIDIA to roll-back to the previous driver and it did so, and now I have the 332..something; problem is I still get the crashing as I play. I then thought about the fans and surprisingly enough, I blew quite a lot of dust from both by using a compressor gun , holding the rotor by the blades so it wouldn't spin and blowing against the normal flow.... I then installed "Speed Fan" and noticed that just as it crashed, the temps were between 60 and 65C (marking it as too high), and that was after cleaning.... I installed the G75 on a base with three extra fans to help push more air into the bottom of the laptop, just where the ventilation holes are, but the results were exactly the same. I guess the fans also get air from the keyboard side, and I have the lid/screen closed at all times and I don't think that is a good idea, but I never use the laptop screen and what is more, if I leave it open, windows automatically reverts to the max resolution its monitor can handle..

Most annoying thing is that it didn't crash previously with the same game and the same conditions. Apart from the fact that those crashes can't be good for the computer, every time it happens I lose half a chapter or more that I have to go through once more....

Best regards and thanks again.

Charles (Spanish Flyer)

Clintlgm
08-25-2014, 06:52 PM
Well 60 to 65C are not high temps for G75 at all. Those are good temps for gaming So heat doesn't seem to be your problem.
You might try Hwinfor64, Run the sensors only and set up a for it to keep a log. That will give you read out of the Load Temp and fan Speeds for both your GPU and CPU.

So if its not heat, and not the new NVidia drivers, you may be facing a windows issue. How long has it been since you reinstalled?

spanishflyer
08-27-2014, 06:35 PM
Hi again.. and thanks once more Clintlgm,

As you suggested I tried HWINFO64 and also used Intel Burn Test and it gave no errors; I followed the instructions in: http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html, went from standard to maximum and it passed them all, so as you say, it doen't seem to be the G75 VW heating up at all. I include a couple of screen shots for you to see.

Regarding a question you asked me about the last time I reinstalled Windows 7 64 bit, I just haven't done that since I received the laptop; it has however been automatically updated as Microsoft brought out updates....

I have tried lowering the resolution and general video improvements, lowering every setting on the game to its minimum, but it still does crash; I'm just fed-up with the whole issue. I now wonder if the game itself Dead Space 3 is corrupted and the reason for the fault, but I'm just guessing :(

Any other clues?

Best regards,

Charles (Spanish Flyer)

Clintlgm
08-27-2014, 09:44 PM
Well if you have been running for over 2 years on the original window install, I would suggest you go ahead and do a clean Install. I think that will solve all your problems.

Back Up your DATA

If you need help check out this thread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=)

Download all the latest drivers from Asus Support Downloads (http://support.asus.com/download/options.aspx?SLanguage=en)

When you clean install turn off auto update and disconnect from the Internet. The reason for this is you'll wan to first install the latest Chipset drivers, IRST and IME drivers,
After these are install then you can allow Windows 7 SP1 64 bit Home premium to update.

Your notebook came set up as UEFI with disk Being GPT, so set up your install media to install UEFI GPT.
Here is a link to the Window 7 Home Premium SP 1 64Bit (http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/)

If you can't figure it all out from Rewbens update thread, here is a link to How to Install Windows 7 Using the "Unified Extensible Firmware Interface" (UEFI) (http://www.sevenforums.com/tutorials/186875-uefi-unified-extensible-firmware-interface-install-windows-7-a.html)

spanishflyer
08-28-2014, 06:19 PM
Hi once more Clintlgm,

Im sorry I mislead you, because I was wrong; I now remember I had to carry out a clean install when I purchased and placed the SSD Evo 820 as my main hard drive... and that was less than a year ago. (by the way I had all sorts of fun and games to recover most of the licenses from my main programs, such as Photoshop CS6, Lightroom, Office etc, etc. And that was even after I had backed up all my data in more than 16 TB in different USB HDD's. Seriously I hope I don't have to repeat it ever again (I'd say it took me more than a week to get everything running once more). Mind you, I also started finding out tons of small programs I had purchased and did not remember them till I had to use them. I use Acronis backup and that might not be the best in the world, but that's what I'm married to,,,

One thing I haven't done yet is go one by one removing all the programs NVIDIA installs together with the new firmware, so I might do as you suggested; start with a basic VGA microsoft driver and go from there. Only thing though, NVIDIA might not let me do any roll back or install earlier drivers, but I'm sure there is a way... One thing is almost certain, the problems started after installing the latest drivers following NVIDIA's instructions.

By the way, those 16 TB are mostly used by my photographs; it is my hobby and with a Nikon D4s, @ 11 shots per second, with raw files that are well over 32GB each, you can imagine...

I will try removing any NVIDIA files & programs and will keep you posted.

Thanks a lot man..

Charles (Spanish Flyer)

Clintlgm
08-29-2014, 12:36 AM
You can easily uninstall the NVidia drivers. Just go to computer management/device manager/Video adapters/ right click the NVidia drivers and uninstall. This will take out the NVidia and the Stock VGA driver will take over. Reboot and install the driver set you want no problem. Takes only a couple of minutes

spanishflyer
08-30-2014, 03:49 PM
After a few failures to remove all NVIDIA related files (Just because as I re-started the laptop, it would immediatly reinstall the latest driver....), I unchecked the auto update from windows and Nvidia and eventually managed to install an earlier driver, downloading it from the Nvidia page; I installed the 332.21 and now it is "almost" perfect, since during a two hour play at max. resolution it just crashed once... This clearly means that the problem is in the driver NVIDIA recommends. I might try an even earlier version, without the GeForce Experience program and see how it goes.

Can't thank you enough Clintlgm.
Still wonder however why the manufacturer brings new updates when they haven't tried them enough

Clintlgm
08-30-2014, 08:22 PM
After a few failures to remove all NVIDIA related files (Just because as I re-started the laptop, it would immediatly reinstall the latest driver....), I unchecked the auto update from windows and Nvidia and eventually managed to install an earlier driver, downloading it from the Nvidia page; I installed the 332.21 and now it is "almost" perfect, since during a two hour play at max. resolution it just crashed once... This clearly means that the problem is in the driver NVIDIA recommends. I might try an even earlier version, without the GeForce Experience program and see how it goes.

Can't thank you enough Clintlgm.
Still wonder however why the manufacturer brings new updates when they haven't tried them enough

Well Asus hasn't! NVidia does and they work for most computers but not all. Quite a few Asus G75 G55 owners have had issues with the latest from NVidia, Were getting to be so few people now that were not getting reports on the newest drivers coming out.
So we just try them out and roll back if they have problems.
If you uninstall from Device manager you don't need to reboot just install the older drivers after the uninstall.
Its a good Idea to uninstall the GeForce experience or at least set to not auto install the latest drivers

spanishflyer
09-18-2014, 10:38 AM
Oh dear, I have to re-start this thread because It must have been sheer luck that the game did not crash that day, since it has done it again for no apparent reason.... I say that because at least once as I was looking at some word files it crashed once; no game no excess memory use, no nothing!!

It always comes as a shock, because the sound amp I have, a Beats by Dr. Dre, connected to the earphone outlet makes a loud "Crack" (spark type), that has always done since new, and as I'm not expecting it, it makes me jolt on my chair.....

I was actually thinking about the possibility of having an EVO 800 500 GB SSD as a main driver; I hear they need some kind of maintenance, but I have done nothing to it other than adding more programs and games; right now it is about 60-70% full. Other than that and after having carried out the tests I included in a previous message, I can't think of anything else. What ever it is it is a sudden failure that leaves both screens completely black, restarting immediately, and me still under shock....

aarruda
10-04-2014, 06:26 PM
I have the same problem... i cannot update my vdeo driver or i will have vdeo crashing (my actual driver is version 314.22, if i update i Always have problems.)

Clintlgm
10-05-2014, 03:16 AM
Sounds like your ready for a clean install to settle your NB out. How long has it been since you reinstalled?

spanishflyer
10-09-2014, 10:37 PM
In my case, after having made a windows upgrade, I got rid of the corrupt files as I mentioned before, but my problem is still there; it crashes specially when "trying" to play games.... I use the computer connected to the charger from day one..... As a last resort, and trying to avoid opening the laptop to check for thermal paste and others, I tried running with the battery alone; (games in this situation jerk and are very slow in reacting, but what I found was to my surprise, that the computer didn't crash at all!!! How can that be?

Before I proceed to purchase a new charger, I would like to know your opinion and also what other charger other than the original I can get where I save money, but also looking for one that takes more punishment than the original one.

Thanks for your help at any rate.

Best regards,

Spanish Flyer

Clintlgm
10-10-2014, 02:19 AM
Well when using the battery only the CPU under clocks and runs at a much slower speed. I think you should do some serious testing what you are saying here makes me think you are overheating. Not a charger issue. With Hwinfo64 you can read all the data on your CPU and GPU including Load temp and fan speeds. Do some testing and see if that is the problem.

spanishflyer
10-12-2014, 08:16 PM
Hi again Clintlgm,

As I said, I have run that program previously and the temperatures of both CPU and GPU are well within limits. Once thing you mentioned makes me think that there is no point in playing demanding games directly from the battery and I find that unacceptable, since then what is the point of having a battery at all? And the other question that immediatly arises, why is it that with the battery alone the (let's say) game does not crash, but the moment you plug it in, without warning it just crashes, leaving a black screen and a dead computer. It will restart and show a window asking you how you want to start windows, since it stopped working abruptly, but if as you say it is not the charger (I also doubt it is), what then, because as I say the temperatures are within limits at all times and I have made it perfectly clear that the fans working at 100% and lack of dust only leave one doubt in my mind, and that is a bad condition of the thermal paste and or dissipation of heat for some or other reason.

Just take a look at my latest HWiNFO temp charts I included in my earlier messages and tell me what you think. Since then, I managed to check the temperatures on both CPU and GPU, just after a crash and re-start and the maximum temperature was on the CPU, with a reading of 75C, but I can't attach the file because I erased it by mistake...:(

Best regards,

Spanish Flyer

Clintlgm
10-13-2014, 01:10 AM
Well 75C with out a load is high what temps do you get using a Benchmark that runs your CPU at 100% Burn in test. If your Idle temps are that high I guessing your going quite high under heave load.
I don't know about the crashes you described. I do know that these notebooks down clock the CPU and GPU on battery only as the battery alone can not supply enough power.
Your fans should be cycling up and down with the CPU and GPU themps

spanishflyer
10-16-2014, 05:31 PM
And they do, the fans go up and down with load... The temps I'm showing are after crash give or take 2 minutes which is what it takes to get it up and running again.

To my understanding, if the charger suddenly fails, the computer should not crash since it still has the full battery to work with, but am I wrong? I tried to emmulate a crash by unplugging the power lead... and nothing happened, so most probably I will have to look inside and get good quality heat paste for both CPU & GPU and whatever else needs it. Fans & dissipator grills are as clean as they can be... Oh and by the way, is there a step by step dismantling down to the core of this G75vw (in this forum or elsewhere?

Thanks a lot Clintlgm

Spanish Flyer

newintenz
12-29-2015, 02:54 PM
Im not saying that the culprit of my problem is my graphics card, a NVIDIA GeFORCE GTX 670 M with 9.18.13.4052 driver, but it is a big coincidence since the games I tried I had already finished several times before with no problems. Right now it is with Dead Space 3. I wonder if I can roll back to the previous driver and how to do it... (sorry to say I'm no geek). the driver shown is the NVIDIA 340.52, installed on the 3rd of July (latest from NVIDIA)

I first started getting an annoying "OUT OF MEMORY" sign as the game was loading and then as I started playing it suddenly crashed (computer switches off and restarts; I select continue starting windows normally when the options appear on the screen.

My filters are almost "polished" and there is no dust where I have the laptop, so the fans are doing their job perfectly. I don't believe it is a heat problem (and a sudden one for that)...

I have 16 GB RAM and about a year ago I installed a 500 GB SDD as a primary drive. As a processor I have an Intel Core i7-3820 QM CPU @2.70 GHz

I really don't know where to start, but can't allow those terrible crashes to continue, because Im sure they will end up damaging other software/hardware in my laptop.

Oh, I forgot to mention I always use an external 27" screen from Dell @ 2560 x 1140 resolution (even though, the game changes it to a lower resolution, prior to starting)

Looking forward to hearing from you.

Thanks,

Charles (Spanish Flyer)


Hi Charles!
Any news or solutions to your problem with G75 laptop? I have been dealing with the exact same issue for the last 4-5 months, but with no success. Finally, I gave up on finding a solution myself and took the laptop to the ASUS service center here in Serbia. After they replaced cooling fans and applied new thermal paste, they told me that there is nothing more they can do and the only solution was to buy a new VGA card for this laptop. The price is abnormally high. Much higher than the price of a new laptop.
I really don't think that a new card is the only solution as the computer runs perfectly well until it crashes at some point during gaming.
If you've been successful at finding a solution to this problem, please let me know.
Thanks!