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View Full Version : Audio Issues with GS750JS, chirp/zap sound coming up occasionally and regularly



maxreaper
08-20-2014, 10:34 AM
Hi guys, though i have found numerous tech support in this site, unfortunately none of it helps me with my current sound problem.

I am currently using ASTROs A40 with MIXAMP headset system at home when i first found that i have this problem. Even after changing the whole HEADSET AND AMP, the problem is still present. so i tried with the headset directly to the jack and i found that the problem is definitely from my machine....

so here is the problem

-there is this weird chirp/zap sound coming up occasionally and regularly. this is extremely distracting and depressing
-i have uninstalled the asus default driver and reinstalled to no avail
-there is no additional sound controlling software on the notebook as of yet.
-occasionally, there will be totally no sound for about 3s and then sound will resume from exactly where it was cut off.

here is a sample sound file of the problem, yes the song is alittle girly.
do use windows media player and/or VLC and not itunes.

https://www.dropbox.com/s/9tcbzchzkdiobor/SOUND%20FILE.wma

any help that can alleviate or remove this problem is GREATLY APPRECIATED. i am about to throw my notebook out of the window because of this.

imagine dota2 with that sound problem.

Kelusion
08-20-2014, 08:49 PM
Hi guys, though i have found numerous tech support in this site, unfortunately none of it helps me with my current sound problem.

I am currently using ASTROs A40 with MIXAMP headset system at home when i first found that i have this problem. Even after changing the whole HEADSET AND AMP, the problem is still present. so i tried with the headset directly to the jack and i found that the problem is definitely from my machine....

so here is the problem

-there is this weird chirp/zap sound coming up occasionally and regularly. this is extremely distracting and depressing
-i have uninstalled the asus default driver and reinstalled to no avail
-there is no additional sound controlling software on the notebook as of yet.
-occasionally, there will be totally no sound for about 3s and then sound will resume from exactly where it was cut off.

here is a sample sound file of the problem, yes the song is alittle girly.
do use windows media player and/or VLC and not itunes.

https://www.dropbox.com/s/9tcbzchzkdiobor/SOUND%20FILE.wma

any help that can alleviate or remove this problem is GREATLY APPRECIATED. i am about to throw my notebook out of the window because of this.

imagine dota2 with that sound problem.

Maxreaper,

Have you tried downloading/upgrading to the latest Audio Realtek driver for your JS Model?

I had the same problem with my JZ when I got it, and I was on Version V6.0.1.7164 but I solved it by downloading the latest Audio Realtek driver Version V6.0.1.7231 after this there were no more Chirps/Zaps sounds like you mentioned moreover, your sound file which you have posted has exactly the same correspondence of Chirps/Zaps in the sound listening mode which I had. Although I did not had that 3s no sound which your talking about.

I am pretty sure if you upgrade your Audio Realtek driver to the latest version, you will resolve this as well, just like I did with mine.

The link to your JS Model Asus Support Page is below, Click and Expand on Audio in the list and you will see the two versions which I am talking about, my JZ came with the older one V6.0.1.7164 , and I had this problem, but then upgraded to the latest one V6.0.1.7231 and the problem was completely gone for me. By looking at your Asus JS Support Page, you also have those two versions listed there, check the Program/Features to see which Realtek version is installed it should be something like this,

40191

Links to your JS Asus Support Page,

http://support.asus.com/download.aspx?SLanguage=en&p=3&s=521&m=G750JS&os=&hashedid=yql3Rpr80XDgQJbl

Give it a go, no need to throw it out of the window yet its a great laptop :) I know it gets annoying but yea we can try to solve these till we can. Let us know how it works out for you :)

Jabbapop
08-20-2014, 09:47 PM
I had audio issues as well, on the headfones, speaker, and even using an external usb sound card. for me, disabling the asus gpu tweak overclocking software helped. i don't know if it's related, but disabled nvidia gamestream as well. apparently nvidia installs an audio driver for this too so maybe it's part of the trouble?

hmscott
08-21-2014, 01:37 AM
I had audio issues as well, on the headfones, speaker, and even using an external usb sound card. for me, disabling the asus gpu tweak overclocking software helped. i don't know if it's related, but disabled nvidia gamestream as well. apparently nvidia installs an audio driver for this too so maybe it's part of the trouble?

Jabbapop, which model G750 do you have? Which Asus GPU Tweak tool did you have installed?

There are 2 different Asus GPU Tweak apps, one for the JW/JX/JH called Asus GPU Tweak for Graphics cards, and one for the JM/JS/JZ called Asus GPU Tweak tool for Laptops.

Asus GPU Tweak for Laptops vs Asus GPU Tweak for Graphics Cards
http://rog.asus.com/forum/showthread.php?45644-Asus-GPU-Tweak-for-Laptops-vs-Asus-GPU-Tweak-for-Graphics-Cards&p=387929&viewfull=1#post387929

maxreaper
08-21-2014, 04:04 AM
Maxreaper,

Have you tried downloading/upgrading to the latest Audio Realtek driver for your JS Model?

I had the same problem with my JZ when I got it, and I was on Version V6.0.1.7164 but I solved it by downloading the latest Audio Realtek driver Version V6.0.1.7231 after this there were no more Chirps/Zaps sounds like you mentioned moreover, your sound file which you have posted has exactly the same correspondence of Chirps/Zaps in the sound listening mode which I had. Although I did not had that 3s no sound which your talking about.

I am pretty sure if you upgrade your Audio Realtek driver to the latest version, you will resolve this as well, just like I did with mine.

The link to your JS Model Asus Support Page is below, Click and Expand on Audio in the list and you will see the two versions which I am talking about, my JZ came with the older one V6.0.1.7164 , and I had this problem, but then upgraded to the latest one V6.0.1.7231 and the problem was completely gone for me. By looking at your Asus JS Support Page, you also have those two versions listed there, check the Program/Features to see which Realtek version is installed it should be something like this,

40191

Links to your JS Asus Support Page,

http://support.asus.com/download.aspx?SLanguage=en&p=3&s=521&m=G750JS&os=&hashedid=yql3Rpr80XDgQJbl

Give it a go, no need to throw it out of the window yet its a great laptop :) I know it gets annoying but yea we can try to solve these till we can. Let us know how it works out for you :)

it is currently 6.0.1.7231. i uninstalled the original driver and installed the one from the ASUS support website. but this didnt solve anything. ><

maxreaper
08-21-2014, 04:05 AM
Jabbapop, which model G750 do you have? Which Asus GPU Tweak tool did you have installed?

There are 2 different Asus GPU Tweak apps, one for the JW/JX/JH called Asus GPU Tweak for Graphics cards, and one for the JM/JS/JZ called Asus GPU Tweak tool for Laptops.

Asus GPU Tweak for Laptops vs Asus GPU Tweak for Graphics Cards
http://rog.asus.com/forum/showthread.php?45644-Asus-GPU-Tweak-for-Laptops-vs-Asus-GPU-Tweak-for-Graphics-Cards&p=387929&viewfull=1#post387929

could you go into more details about this? i am willing to try. mine iis the JS model. or as simply put it, the one with the 870M GPU

maxreaper
08-21-2014, 04:05 AM
repost error

hmscott
08-21-2014, 04:14 AM
could you go into more details about this? i am willing to try. mine iis the JS model. or as simply put it, the one with the 870M GPU

maxreaper, the JS uses the Asus Tweak Tool for Laptops, but I don't think it lets you have as much control over the GPU/memory clock speed, just monitoring and Full Fan switch - for the JM/JS/JZ you need to use MSI Afterburner in addition to get to settings for GPU/memory frequency - sliders + a box to enter the frequency, you can find it here:

http://www.guru3d.com/files-details/msi-afterburner-beta-download.html

And download directly, here:

http://www.guru3d.com/files-get/msi-afterburner-beta-download,25.html

MSI Afterburner site (current beta not showing):

http://event.msi.com/vga/afterburner/index.htm

Jabbapop
08-21-2014, 08:03 PM
@hmscott, I have the Asus GPU tweak which is preinstalled with the G750JZ-XS72 . I haven't seen any other versions posted in re updates. I'd just as soon keep it off. Don't get me started on all the things that ASUS tries to innovate but end up causing problems! It was either that or the nvidia gamestream that was causing the problem. I disabled them both simultaneously and as both features aren't really crucial to my operation.... You know what they say, if it's no longer broken, don't try to break it again!

@maxreaper If it's preinstalled on your model, just try quitting the program manually from the system tray. If that fixes it... great!

hmscott
08-21-2014, 09:48 PM
@hmscott, I have the Asus GPU tweak which is preinstalled with the G750JZ-XS72 . I haven't seen any other versions posted in re updates. I'd just as soon keep it off. Don't get me started on all the things that ASUS tries to innovate but end up causing problems! It was either that or the nvidia gamestream that was causing the problem. I disabled them both simultaneously and as both features aren't really crucial to my operation.... You know what they say, if it's no longer broken, don't try to break it again!

@maxreaper If it's preinstalled on your model, just try quitting the program manually from the system tray. If that fixes it... great!

Jabbapop, thanks for the details, it does help. It's nice to know removing 2 things solved the problem for you - Nvidia Gamestream or Asus Tweak tool. Gamestream does audio so that is a more likely, on the face of it, thing to cause an Audio problem.

Though neither Nvidia Gamestream nor Asus Tweak tool have been reported before as causing audio problems, there might have been a unique situation created on you configuration that went away by removing them even though they weren't directly the cause.

I wouldn't want to do without Asus Tweak tool, especially on my JX, as it had a great stable OC to 932/5250 (5500 max)

It would be nice to nail down which of the two actually was the issue - it is tough enough dispelling urban myth's already created without starting another one :)

If and when you are up to it, please consider installing Asus Tweak tool, and see if the problem comes back.

There are updated versions, currently v1.0.9 is the newest for the JZ:

http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Jabbapop
08-22-2014, 08:29 PM
yup. did it with the version preinstalled with the laptop. uninstalled that, did it again with v1.0.9. so definitely a real issue, for me at least. independent of any nvidia changes (though to be fair, i did update nvidia drivers after first receiving the laptop, using the auto update within the nvidia control panel/experience)

*"IT" being hiccup/crackling, like skipping audio and sometimes complete gaps.

hmscott
08-22-2014, 11:46 PM
yup. did it with the version preinstalled with the laptop. uninstalled that, did it again with v1.0.9. so definitely a real issue, for me at least. independent of any nvidia changes (though to be fair, i did update nvidia drivers after first receiving the laptop, using the auto update within the nvidia control panel/experience)
*"IT" being hiccup/crackling, like skipping audio and sometimes complete gaps.

Jabbapop, did that include setting anything in the Asus Tweak Tool for laptops, like Full Fan, or anything else? The OC feature isn't available the same in the Asus Tweak tool for Laptops, you have to use something like MSI Afterburner to OC fully, so it isn't an OC issue, just the app - so far.

I would be concerned that this is happening, and report it to Asus - there might be something that needs fixing in your laptop - since noone else is reporting this issue. Not sure what it could be, but Asus might already have reports on this we haven't seen in the forum, so it would be worth asking Asus.

You can register a login, and your laptop, and file a Technical Inquiry here to get the ball rolling, provide as much detail as you can - like you tried it with / without, and with the original and the new version, and it definately caused Audio problems - described in detail.

https://vip.asus.com

Let us know how it works out!

hmscott
08-22-2014, 11:58 PM
yup. did it with the version preinstalled with the laptop. uninstalled that, did it again with v1.0.9. so definitely a real issue, for me at least. independent of any nvidia changes (though to be fair, i did update nvidia drivers after first receiving the laptop, using the auto update within the nvidia control panel/experience)

*"IT" being hiccup/crackling, like skipping audio and sometimes complete gaps.

Jabbapop, an old problem with the Realtek drivers is they set/enabled power save mode in AC and Battery, and when that mode timed in to action it caused line noise in the headphone jack including crackling and scratches - you changed the setting by editing the registry. These days the newest Realtek drivers only turn on the Power save mode on battery, so on AC you don't have the crackling / noises.

You could try installing the latest Realtek driver, and test with the Asus Tweak Tool - since it is the only way to enable Full Fan mode, it is a useful function to have lost. You can still OC with MSI Afterburner.

Here is the latest Notebook Audio - for G750 => Realtek driver package Version V6.0.1.7283
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Fix for Realtek sound popping and/or high pitched tone/squeal.
Here is the link for the Realtek problem / fix, the original posters photobucket image of the registry entries is missing, but I think I posted the details via text in the forum...

http://forum.notebookreview.com/hardware-components-aftermarket-upgrades/587521-fix-realtek-sound-popping-high-pitched-tone-squeal.html

Jabbapop
08-23-2014, 12:17 AM
Thanks for your tips and suggestions hmscott... Although it does happen both when I use the onboard speakers and jacks (ie the realtek soundcard), it occurs when I use the Zoom H4n as a usb sound device as well, which completely bypasses realtek i presume. (I use this device because the amped headphone jack causes hiss on my earbuds.) I read about the powersave mode fix and did it earlier on. Didn't know about the updated realtek drivers (the drivers listed on my model's asus support site aren't updated to that version. how are you getting these updates?)

I don't know.... In my head I just kind of uh interpreted this glitch in the paradigm of "video editing." IE the overclocking is pushing the video beyond the playback rates of the audio, and desync is occurring. On a tangent: is it just me or did I notice that framerate is capped at monitor frequency ie 60fps? I'll check out submitting a support inquiry though.


*EDIT: Also, no I didn't modify any settings on the GPU tweak. I didn't even touch it until I got a hunch that it might have been causing the audio hitching.

hmscott
08-23-2014, 12:24 AM
Thanks for your tips and suggestions hmscott... Although it does happen both when I use the onboard speakers and jacks (ie the realtek soundcard), it occurs when I use the Zoom H4n as a usb sound device as well, which completely bypasses realtek i presume. (I use this device because the amped headphone jack causes hiss on my earbuds.) I read about the powersave mode fix and did it earlier on. Didn't know about the updated realtek drivers (the drivers listed on my model's asus support site aren't updated to that version. how are you getting these updates?)

I don't know.... In my head I just kind of uh interpreted this glitch in the paradigm of "video editing." IE the overclocking is pushing the video beyond the playback rates of the audio, and desync is occurring. On a tangent: is it just me or did I notice that framerate is capped at monitor frequency ie 60fps? I'll check out submitting a support inquiry though.

*EDIT: Also, no I didn't modify any settings on the GPU tweak. I didn't even touch it until I got a hunch that it might have been causing the audio hitching.

Jabbapop, if you didn't touch any settings in the Asus GPU Tweak Tool for laptops, it wasn't set to OC by default, so you weren't actually changing the frequency of the GPU/memory - but it looks like it is something the app is enabling...do you get the noises when you game using the Nvidia GPU?

The only thing I can think of is that the Asus Tweak Tool for Laptops is opening an API to the Nvidia GPU and just that action is powering up the GPU and drawing power - and perhaps inducing power line noise into the laptop - causing the noises you are hearing.

Definitely a good one to debug with Asus :)

As to the updates, I have been using Asus hardware of various types for a long time, and you learn early on that Asus doesn't update the hardware support areas for hardware that is long released and/or replaced with new versions - you track the new version releases for your hardware types to get newer updates. And, there are general / central areas for download types / specific programs unconnected with the specific product releases. Here is my working list, I post from time to time, but unless I keep posting it, people keep missing it :)

The G750JW/JX/JH download areas haven't had new updates for a while, at the time of this post the JM download area is where to get the latest Windows 8.1 updates, after the new G750 models after those are released then their download area will be the ones to watch. BIOS updates still happen in your model's support area, so still check there from time to time.

Here is the list of places I look for updates for my G750JH, so when you get your G750JZ back from RMA you can update all your drivers - the best way to get a stable fully functioning G750 is to update the drivers to the latest Windows 8.1 drivers.

G750 support areas - The JM download area has the latest of all the G750, with JS/JZ next, the G750JW/JX/JH are out of date:
http://support.asus.com/Search.aspx?SLanguage=en&keyword=g750&ps=10&pn=1

Here is the latest Notebook Audio - for G750 => Realtek driver package Version V6.0.1.7283
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Here are the latest Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Here are the latest Notebook WLAN drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Here are the latest Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

Here is the latest KBFilter driver
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=KBFilter&hashedid=n%2fa

Here is the latest Asus Backtracker for Windows 8.1
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Notebook Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Notebook ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.6.7.0 for the G750JW/JX/JH
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards&hashedid=n/a

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 340.52, the JM owners you probably want to keep using 332.60 to avoid random crashes - as reported by a lot of people.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111[/url111

Jabbapop
08-23-2014, 12:32 AM
Ah thanks. I was reading just now in another thread for the G750JM
http://rog.asus.com/forum/showthread.php?50756-G750JM-GPU-Driver-installation-issue&country=&status=

that the latest nvidias arent stable on that model? I updated to 340.52 within t he nvidia control panel.... Could this be instable for my model and perhaps a part of the trouble?

hmscott
08-23-2014, 12:34 AM
Ah thanks. I was reading just now in another thread for the G750JM
http://rog.asus.com/forum/showthread.php?50756-G750JM-GPU-Driver-installation-issue&country=&status=
that the latest nvidias arent stable on that model? I updated to 340.52 within t he nvidia control panel.... Could this be instable for my model and perhaps a part of the trouble?

Jabbapop, that BSOD problem with Nvidia drivers newer than 332.60 only happens on JM's, not reported on the JS/JZ or the JW/JX/JH - so it shouldn't be a problem for your JS.

You can certainly try older drivers, starting with the first one posted into the JS download area. And, if that doesn't exhibit the noises when Asus Tweak Tool for Laptops is installed, you have found something useful - and then work forward from there with newer Nvidia drivers, until the noises start.

Let us know what you find.

maxreaper
08-24-2014, 06:42 AM
Hey hmscott and jabbapop,

i took jabbapop's words and uninstalled the GPU tweak tool and viola, sound problems instant fix. i then tried hmscott's words and then installed the latest GPU tweak since now i have no control of my fan speeds and then dont seem to be running on high setting anymore. after reinstalling, the sound problems came back. so while my show was still playing with all the problems exactly as indicated by jabbaspop(click hiccups, even complete gaps), i uninstalled the GPU tweak in the background and now, no problem

so for that, at least i solved the sound problem. i dont have any issues with nvidia drivers. so that i can rest. my next question is, can i independently control my fan speeds? because without GPU tweak, it seems as if my fans wont go up to high when i am gaming anymore... that means heat.

hmscott
08-25-2014, 01:03 AM
Hey hmscott and jabbapop,
... at least i solved the sound problem.
...i dont have any issues with nvidia drivers. so that i can rest...
...my next question is, can i independently control my fan speeds?...
...because without GPU tweak, it seems as if my fans wont go up to high when i am gaming anymore... that means heat.


maxreaper / jabbapop, although it is nice not to have audio noise, without Asus Tweak Tool for Laptops you are without fan control for the GPU - nothing else we have tried works - at least so far :)

The JW/JX/JH all spin up the GPU fan without manual intervention, I don't know why Asus went with the Full fan switch idea - seems redundant to me given I know the JW/JX/JH do it just fine automatically on their own.

So, the only way to solve it is for everyone with the problem, which apparently includes at least all JS owners so far, I guess everyone with a JM/JS/JZ potentially - because you all use the Asus Tweak Tool for Laptops - should test to see if they have the Chirp Zap Audio noises and the report the problem to Asus.

Create a login, register your laptop, and file a Technical Inquiry describing the Chirp Zap noise problem, and how you determined it was Asus Tweak Tool for laptops - really test it though, don't just file a TI without verifying the problem / solution :)

https://vip.asus.com

Hopefully someone from Asus will see this thread and report it internally to get the problem reproduced and a solution found.

Until then, watch the GPU temps with something like GPU-Z to keep them under 90c (I think the GPU will go over 100c ok, but just in case, be safe)

It's too bad this affects all audio, even USB, because it's hard to avoid. If you have a Toslink equipped receiver/preamp/headamp, give that a try - I use the RS-220 with a built in Toshlink for headphones on the JH, and a Sony MDR-10RBT Bluetooth, perhaps something Toslink or Bluetooth with work?

Please keep us posted!