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Kristian221
09-04-2014, 03:56 PM
I wanted to install and SSD into my G750JM. I created the recovery image on a properly formatted (FAT32) usb drive using asus backtracker. Afterwords I removed the HDD, replaced it with an SSD in the exact same slot (bay 0), and booted from the usb. It starts up, initializes the SSD, but as soon as it hits "Copy recovery image to hard drive" it fails with an error message saying that it failed to read or access the USB storage device. Anyone know how to get this fixed?

redduc900
09-04-2014, 04:17 PM
hmscott can probably tell you for sure, but It may have to do w/ the fact that you removed the HDD containing the factory recovery partitions. Backtracker may need to read recovery partition information in order for a system restore to work properly.

Kristian221
09-04-2014, 08:08 PM
So does anyone know a way around this then? Every guide says to do it this way, yet it doesn't work.

hmscott
09-04-2014, 09:34 PM
So does anyone know a way around this then? Every guide says to do it this way, yet it doesn't work.

Kristian221, some USB flash drives are incompatible, there isn't a list, but most new USB 3.0 Flash drives work.

What make / model / size of flash drive failed? Try another drive.

How make/ model / size is the new destination SSD?

Kristian221
09-04-2014, 10:26 PM
It is a sandisk, 32GB. The SSD is a crucial 256GB. Though now the original hard drive is corrupted from trying to reinstall windows. Hopefully my copy of windows 8.1 will work in this laptop because that is the only option I have left :/

hmscott
09-04-2014, 11:40 PM
It is a sandisk, 32GB. The SSD is a crucial 256GB. Though now the original hard drive is corrupted from trying to reinstall windows. Hopefully my copy of windows 8.1 will work in this laptop because that is the only option I have left :/

Kristian221, just because the Flash drive is incompatible to restore from, it doesn't mean the data isn't there and correct, you could find a USB 3.0 drive and clone the image on the Sandisk 32GB to the new USB 3.0 32GB that is compatible. And, that new Flash drive should boot and work, so you haven't lost your backup yet.

If you have a UNIX machine you can dd the Sandisk 32GB raw drive to the new drive.

Don't erase that Sandisk 32GB Asus Backtracker image yet :)

It is a good idea to always test/use your Backup's before moving on - I used a dummy 2.5" drive I had laying around and booted from my Sony USB 3.0 flash recovery drive and did a test restore from it before I blew away the recovery partition on my SSD RAID0. I also kept the test restore 2.5" drive which also has a recovery partition so if I need to make a new USB 3.0 Flash recovery drive I can swap in that 2.5" to boot from and run Asus Backtracker again.

BTW, I taped the Flash drive to the inside of my G750 box, to make sure it doesn't disappear :)

This is one of the sites I go to for updated USB 3.0 flash drive performance info, and use it to select flash drives.
http://usb.userbenchmark.com/

Of the top drives, the SanDisk USB 3.0 16GB - SDCZ80-016G - $18 - got great performance at a low price.
http://usb.userbenchmark.com/SanDisk-Extreme-USB-30-16GB/Rating/1301

As I recall, others have used that list, and even this drive to successfully do a Backtracker backup/restore to a new SSD, but I don't have a link to the specific post/thread.

This is the Sony USB 3.0 I used, I got it cheap at the Sony store on sale % discount + price match:

Micro Vault Mach USB 3.0 16GB USM16GQ
http://usb.userbenchmark.com/Sony-Micro-Vault-Mach-USB-30-16GB/Rating/1300

I also successfully used a Sony USB 2.0 drive, lots slower than the USB 3.0 for creation/restore:

16GB Micro Vault M-Series White (USM16GM/W)
http://www.amazon.com/16GB-Micro-Vault-Whi-USM16GM/dp/B0049XHRZA/ref=sr_1_5?s=pc&ie=UTF8&qid=undefined&sr=1-5&keywords=sony+usb+2.0+16gb

What model number SanDisk 32GB Flash drive do you have?

Adam C.
12-01-2014, 06:53 PM
There REALLY needs to be a list if Backtracker is going to flake out on some drives. That's pretty unacceptable.

hmscott
12-02-2014, 04:09 AM
There REALLY needs to be a list if Backtracker is going to flake out on some drives. That's pretty unacceptable.

Adam , it happens rarely, and unfortunately the users with the problem never report back what make/model failed, and mostly don't report which one ended up working.

From the few reports we have seen, most recent USB 3.0 Patriot 16GB work, and most Kingston USB 3.0 16GB work

I listed the ones I used and worked above, but Sony USB are hard to find.

Please post what works for you (this means all of you). :)

afurmanczyk
12-14-2014, 09:46 PM
Same problem for me using a 32GB Sandisk.

I'll go to the store and buy a new flashdrive today. I'll try buying a Lexar. Hopefully this will work. If anyone has had trouble with lexar, could you let me know. Thanks!

Killam0n
12-30-2014, 04:21 PM
Sandisk is the only brand of flash drives that I trust. It failed on 64gb usb 2.0 and failed 16gb usb 3.0 sandisk flash drives. Why wouldnt they test it and get it working on the most widely available and fairly reliable flash drives? Asus please update this software, it shouldnt be dependent on brands of flash drives.

Jaitsu
12-30-2014, 07:55 PM
I just installed Windows 8 on an SSD myself, and the process is a bit more complicated than expected, at least as far as getting it to boot (creating the UEFI partition). I used a fresh Windows 8.1 install disk rather than going and getting a 20 GB flash-drive and it worked, the only thing you're missing that way is the drivers that are typically pre-installed. If you haven't wiped your other drive, back up the eSupport folder on the root of the drive (you can get at it afterward too if you just install it in the other drive bay - doesn't matter which drive's where) but that's really all you need - anything else can be downloaded or acquired through Windows Update. If anyone wants a guide to installing Windows 8.1 from a DVD and get it booting from an SSD from what I've just learned with my own G750JM, let me know and I'll write up a quick walkthrough.

Edit: Oh, and if you need it, you can get a free, legitimate install DVD ISO straight from Microsoft here. http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

GottiBoi55
12-31-2014, 02:10 AM
Sandisk is the only brand of flash drives that I trust. It failed on 64gb usb 2.0 and failed 16gb usb 3.0 sandisk flash drives. Why wouldnt they test it and get it working on the most widely available and fairly reliable flash drives? Asus please update this software, it shouldnt be dependent on brands of flash drives.

Use Backtracker v3.0.7 (latest version) from this link>>>>>Backtracker (http://support.asus.com/Download.aspx?SLanguage=en&m=Backtracker&p=3&s=588)
I was able to create a working USB Recovery Flash Drive with v3.0.7.
I used the SanDisk Ultra USB 3.0 Flash Drive(16GB).
The SanDisk Flash Drive worked perfectly for me.
I tested my Recovery Flash Drive twice, and both times it worked without a problem.
I haven't tested on a new SSD, but it worked fine on the two SanDisk M.2 factory installed SSD drives.

Now on my G75VW I used the AI Recovery Disk set to install to my Intel 520 series SSD.
I had to test a few AI Recovery software versions for it to work correctly, but when I found the right version it worked perfectly.
So maybe this Backtracker v3.0.7 will work on a new SSD.
Now the key I have found for a successful transfer to the SSD is don't format the new SSD drive, let the "Recovery software" do this for you.
That's how it worked on my old G75VW.
Good luck, hope for the best.

isengero
01-24-2015, 07:07 AM
I just installed Windows 8 on an SSD myself, and the process is a bit more complicated than expected, at least as far as getting it to boot (creating the UEFI partition). I used a fresh Windows 8.1 install disk rather than going and getting a 20 GB flash-drive and it worked, the only thing you're missing that way is the drivers that are typically pre-installed. If you haven't wiped your other drive, back up the eSupport folder on the root of the drive (you can get at it afterward too if you just install it in the other drive bay - doesn't matter which drive's where) but that's really all you need - anything else can be downloaded or acquired through Windows Update.

This is pretty much what I had to do when I installed a 1TB SSD drive to my GL551J. The Backtracker app just wouldn't work for the life of me no matter which flash drive i used. After some frustrations, i went ahead and did a clean install of Windows 8.1 directly from the DVD (i had to download an ISO and burn it to DVD). Once that got through, I ran the Asus Drivers installation in the eSupport Folder from the original HDD. It had to restart several times until it completed installing all the drivers. Everything worked out well :D.

Be sure to keep a copy of the eSupport folder somewhere. May come in handy later on.

Piola
05-19-2015, 12:43 AM
I' ve got the same problem with my 751jy, the support told me to use the Backtrace 306 (one old version) but didn't work, now Im waiting for another answer...

hmscott
05-19-2015, 12:16 PM
I' ve got the same problem with my 751jy, the support told me to use the Backtrace 306 (one old version) but didn't work, now Im waiting for another answer...

Piola, have you tried a newer version, Backtracker 3.0.8?

If your laptop is brand new, when Asus issued the updated image for the Realtek driver fix, they added too much stuff to the image and broke Backtracker, even 3.0.8 won't be able to work.

For now use something like Macrium Relfect to clone the drive to you new drive, and/or make an image backup of the whole original drive and use that as your backup for now.

Maybe don't delete the partitions on the original HDD/SSD until Backtracker gets an update with fixes to allow it to work with the new OS image.

Asus Backtracker for Windows 8.1 download - version 3.0.8 is newest right now, watch out for a newer release version with fixes.
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Piola
05-20-2015, 03:29 PM
I really appreciate your reply, it helps me a lot, got an answer from Asus Support, they told me to try with other Backtracer Versions but no, It doesn't works so they asked me my Phone number to call me, I gave it and got a nice reply: "considering all the tests you made you could have your hidden partition broken. please ship your Laptop at the nearest Customer Service".
So, I bought my rog951jy 1 week ago! I feel angry cause I prefer to hear "We cant resolve your problem due to a Backtracer problem".

hmscott
05-26-2015, 08:08 AM
I really appreciate your reply, it helps me a lot, got an answer from Asus Support, they told me to try with other Backtracer Versions but no, It doesn't works so they asked me my Phone number to call me, I gave it and got a nice reply: "considering all the tests you made you could have your hidden partition broken. please ship your Laptop at the nearest Customer Service".
So, I bought my rog951jy 1 week ago! I feel angry cause I prefer to hear "We cant resolve your problem due to a Backtracer problem".

Piola, if you just got it, you can return it, but if you end up with the same problem, consider sending it in to Asus to investigate and fix.

Please let us know how it works out :)

Captain Janeway
06-17-2015, 10:50 AM
For info, I just tried a new Kingston DataTraveler DT SE9 G2, USB 3.0 16GB and I couldn't get Backtracker V3.0.9 to work to backup the factory image. Most p'd off. Will try one of the ones listed if I can.
Thanks
Janeway



Adam , it happens rarely, and unfortunately the users with the problem never report back what make/model failed, and mostly don't report which one ended up working.

From the few reports we have seen, most recent USB 3.0 Patriot 16GB work, and most Kingston USB 3.0 16GB work

I listed the ones I used and worked above, but Sony USB are hard to find.

Please post what works for you (this means all of you). :)

hmscott
06-19-2015, 09:34 AM
For info, I just tried a new Kingston DataTraveler DT SE9 G2, USB 3.0 16GB and I couldn't get Backtracker V3.0.9 to work to backup the factory image. Most p'd off. Will try one of the ones listed if I can.
Thanks
Janeway

Captain Janeway, yeah, it is disappointing when you are held back from an upgrade by something so simple as having a working USB drive.

Which version of Backtracker are you using? I am using v3.0.9

I just got a new Patriot 32GB Stellar USB 3.0 drive for $17, and Backtracker formatted the entire thing, first time that has happened. Previously everything I have used has only formatted the first 20GB at most, this time the whole thing is available.

And, I have used it to restore 5 or 6 times, I have been testing 3x RAID0 (2 x 512GB M.2 + 512GB 2.5"), and the USB drive has been awesomely fast.

It seems to be available everywhere, and I price matched it saving a bunch of $ - here is the Patriot Part Number off the barcode on back:
PS001102-PSF32GSTROTG

Here is the page I used to price match:
http://www.amazon.com/Patriot-Stellar-Android-Smartphones-Transfer/dp/B00GMG2FLS

Reviews:
http://www.amazon.com/Patriot-Stellar-Android-Smartphones-Transfer/product-reviews/B00GMG2GEO/ref=cm_cr_pr_viewopt_srt?showViewpoints=1&sortBy=recent&reviewerType=all_reviews&formatType=all_formats&filterByStar=all_stars&pageNumber=1

There are also 16GB and 64GB models.

Good luck!

installer
06-19-2015, 02:23 PM
I don't know why people persist in trying to use Backtracker (software which is known to have issues) there a plenty of excellent Disk Image programs out there!

hmscott
06-19-2015, 08:42 PM
I don't know why people persist in trying to use Backtracker (software which is known to have issues) there a plenty of excellent Disk Image programs out there!

installer, because it works, and it backs up the original out of the box configuration. Just like the backup disks that used to come with computers.

Issues come up with all software, none are perfect over the life of the product. Acronis and the rest have had their bad releases, and slow coming around to providing updates to work with new OS releases.

Not everyone knows how to wrangle backup software to make a bootable image that will restore the out of the box OS back to a new disk. When it works, which for me has been every time, it is quick and easy.

I use Macrium Reflect for full image restorable backups, but I still use Backtracker and keep a bootable USB 3.0 32GB image on a Patriot Stellar, and a Sony 16GB USB 2.0 drive (slow!). It's good to have a couple of backup's using different software - at least 1 will work when you need it.

For the G750 series there aren't any bugs with the current release of Backtracker besides some incompatible USB drives. The G751 newest releases need an updated Backtracker to fit the over 4GB image, hopefully a fix will come soon.

Did Backtracker work for you? If it didn't what was the problem? You G750JW should work fine with Backtracker.

Captain Janeway
06-22-2015, 11:57 AM
Thanks hmscott
Good to hear your experiences. I was using the latest version of Backtracker too (v3.0.9), so hopefully next time will be successful.
Janeway