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DareDevil
10-12-2014, 04:29 PM
Hi Guys,
I have bought a new G750JS five months back. I'm really happy with the performance of the laptop out of the box. But recently i have a rather annoying issues with the wireless. There are constant spike and even lost connection when idling. Below are a sample which i just did a short repetitive ping to my router. I have done this test to 2 of my routers (Cisco Linksys WAG120N / ASUS RT-N56U). Both test have about the same results in idling mode. I also did a testing while i was playing D3 which the result is the worst of all it even disconnected the whole network. Initially i thought my router that has the problem but it was not as I have another PC, tablet, mobile phone and laptop which is connected to the same wireless network and do not have this problem at all.

Below are something which i had tried;-
- Updated router firmware to the latest version
- Updated laptop wireless drivers to the latest version
- Tried to re-reinstall the laptop wireless drivers

I have also tried all kind of solution which i can find in the net and also ROG forum but to no avail.

Seriously need some advice and help. Is it the wireless hardware problem? Wish i hope is not the case.

Thanks,
David


Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 10.10.50.1 -t

Pinging 10.10.50.1 with 32 bytes of data:
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=122ms TTL=64
Request timed out.
Reply from 10.10.50.1: bytes=32 time=11ms TTL=64
Reply from 10.10.50.1: bytes=32 time=29ms TTL=64
Reply from 10.10.50.1: bytes=32 time=63ms TTL=64
Reply from 10.10.50.1: bytes=32 time=94ms TTL=64
Reply from 10.10.50.1: bytes=32 time=18ms TTL=64
Request timed out.
Request timed out.
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Request timed out.
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=3ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Request timed out.
Request timed out.
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Request timed out.
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 10.10.50.103: Destination host unreachable.
Reply from 10.10.50.103: Destination host unreachable.
Reply from 10.10.50.1: bytes=32 time=2019ms TTL=64
Reply from 10.10.50.1: bytes=32 time=315ms TTL=64
Reply from 10.10.50.1: bytes=32 time=26ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=22ms TTL=64
Reply from 10.10.50.1: bytes=32 time=23ms TTL=64
Reply from 10.10.50.1: bytes=32 time=22ms TTL=64
Reply from 10.10.50.1: bytes=32 time=212ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=3ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=3ms TTL=64
Reply from 10.10.50.1: bytes=32 time=2ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64
Reply from 10.10.50.1: bytes=32 time=1ms TTL=64

Ping statistics for 10.10.50.1:
Packets: Sent = 77, Received = 66, Lost = 11 (14% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2019ms, Average = 47ms
Control-C
^C
C:\Windows\system32>

hmscott
10-12-2014, 06:35 PM
DareDevil, you don't mention which Wifi hardware you have in your G760JS, or which version of software you updated to. If you only got the latest from the G750JS download area, there may be a newer version elsewhere in the support download areas at Asus:

Here is the newest G75x class product, the G751JM, it currently has the newest drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G751JM&hashedid=H1PGPvZ0ODsnDxTf

Then there are central download areas for hardware type, they also usually have the latest drivers.

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

When you updated the firmware for your routers, did you use the automated firmware check on the router, or did you go to the vendor support site and download the latest from there?

I assume you only have 1 router online at a time, connected to 1 internet source, is that correct? If you have multiple routers on the same network that can produce unwanted occasional packet drops - depending on the topology.

10.10.50.1 is an odd router address, usually people use 192.168.1.1 or 192.168.0.1 - is the other router wired with another 10.10.50.x address?

DareDevil
10-13-2014, 12:47 AM
DareDevil, you don't mention which Wifi hardware you have in your G760JS, or which version of software you updated to. If you only got the latest from the G750JS download area, there may be a newer version elsewhere in the support download areas at Asus:

Here is the newest G75x class product, the G751JM, it currently has the newest drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G751JM&hashedid=H1PGPvZ0ODsnDxTf

Then there are central download areas for hardware type, they also usually have the latest drivers.

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

When you updated the firmware for your routers, did you use the automated firmware check on the router, or did you go to the vendor support site and download the latest from there?

I assume you only have 1 router online at a time, connected to 1 internet source, is that correct? If you have multiple routers on the same network that can produce unwanted occasional packet drops - depending on the topology.

10.10.50.1 is an odd router address, usually people use 192.168.1.1 or 192.168.0.1 - is the other router wired with another 10.10.50.x address?

hmscott, from the initial stage the driver for the wireless was;
- Broadcom Wireless Lan Driver Version V6.30.223.181

After that i download from the latest version which i found from the link below under Singapore Region
http://www.asus.com/sg/Notebooks_Ultrabooks/ASUS_ROG_G750JS/HelpDesk_Download/
- Broadcom Wireless Lan Driver Version V6.30.223.228

I will try to get the latest from the global site instead. (If there is any more newer than SG region)

To answer your question;-
- I use the firmware checker button first then i went on to the support site to check the latest available. I did both of it.
- Yes only 1 router connection at a time. As two different router located at 2 different places.
- For the IP address is manually configured. As i do not want to have the common IP which same as my neighbor and also to avoid some unnecessary conflict as well.

DareDevil
10-17-2014, 02:06 AM
To update the status...
For the past 2 days I have tried the latest drivers downloaded from the global site
Broadcom Wireless Lan Driver and Application Version V5.93.103.7
So far it has been working well those ridiculous spikes of the network is gone. I will keep monitor for a few more days and will update here if there is any further issues.

Thanks for the link hmscott.

hmscott
10-17-2014, 02:27 AM
To update the status...
For the past 2 days I have tried the latest drivers downloaded from the global site
Broadcom Wireless Lan Driver and Application Version V5.93.103.7
So far it has been working well those ridiculous spikes of the network is gone. I will keep monitor for a few more days and will update here if there is any further issues.

Thanks for the link hmscott.

DareDevil, that's good news :)

So switching to latest the driver/app Version V5.93.103.7 from the Asus WLAN site fixed the problem, nice :)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3