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View Full Version : G75VW, Win7: Asus recommended audio drivers from Via will not install



frickaline
10-21-2014, 06:09 PM
I have attempted this many times, many ways but I simply cannot seem to get the recommended drivers (Audio_VIA_Win7_64_Z600110600) to install on my G75VW running Win7 Home. This problem has always existed for me and I've never been able to fix it. This is probably one of the first G75s ASUS ever sold if that make any difference. Here is what I have done.

First, I run the via setup utility and remove everything. Then I reboot. After this, the default MS drivers install from the service pack. These drivers look like this after they discover: http://imgur.com/a/nMSqS . These drivers function but have terrible sound and the subwoofer is never used. If I run a subwoofer test like this one: https://www.youtube.com/watch?v=xmKEhOS1QAo , I can only hear sound starting at 300 Hz.

So, I head over to the Asus web site support area and input my laptop model (G75VW, as shown on the sticker on the bottom) and select my operating system (windows 7 Home). This of course brings me to a page where I can acquire the latest downloads for my laptop. The recommended Via drivers are the 600 version so I grab those. After downloading and unzipping, I launch the setup.exe file located within this download. Here is what this process looks like: http://imgur.com/a/ZCHu2 . First I select the codec driver and hit next. Then it sits at 0% installation for a minute while the "Audio Device on High Definition Bus" attempts to install. This fails and claims it to be an "Unidentified Device". The setup program then allows me to continue as it seems to think this is just fine. The device manager shows what it just installed as "Unknown Device" both before AND after I reboot. Sound does not work at all and the HD VDeck application will not even launch.

I have also tried the 400 version of the driver, same issue. Incidentally I also updated the BIOS (V223) and the inf drivers (Chipset/Intel INF Update Driver Version V9.3.0.1020 ) from the same ASUS page and these installed just fine (both before this problem and after - the above pics were taken after these installs).

Anyone have any ideas on how to get these drivers to complete the installation process successfully? I have wasted so much time on this but I just cannot get anywhere. I feel like I have tried everything. No amount of web searching has turned up a solution. Please help!

Clintlgm
10-22-2014, 01:33 PM
You may want to uninstall the VIA driver from control Panel/Program Features. Then use the Setup.exe in the picture. The 600 driver work very well, as do most of the later ones after that

42351

42350

frickaline
10-22-2014, 02:02 PM
Thank you for your response. As I mentioned above, that is the setup.exe I have been using. The uninstall from the control panel launches this same setup.exe for the uninstall process, so unfortunately I have already tried all of this.

Clintlgm
10-23-2014, 12:55 AM
Well I can't recommend any Registry Cleaners, so I guess your going to have to restore a Back up Disk Image from before you started having this problem. Lacking that Clean install is what I would do. I guess you might contact VIA tech support to see if they have a manual uninstall routine. I haven't heard of any such thing, however someone may know of one?

Just thought of something have you tried the uninstall from Safe Mode? that's worth a try.

Here's where you would get an Win 7 HP 64bit (http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/)

This tread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=)has lot of information on clean Installing UEFI

Another Guide (http://www.sevenforums.com/gtsearch.php?cx=partner-pub-7156303416008077%3A4597694737&cof=FORID%3A9&ie=UTF-8&q=how+to+install+window+7+uefi)to installing Win 7 HP UEFI

skidoo
10-23-2014, 07:20 PM
Well I can't recommend any Registry Cleaners, so I guess your going to have to restore a Back up Disk Image from before you started having this problem. Lacking that Clean install is what I would do. I guess you might contact VIA tech support to see if they have a manual uninstall routine. I haven't heard of any such thing, however someone may know of one?

Just thought of something have you tried the uninstall from Safe Mode? that's worth a try.

Here's where you would get an Win 7 HP 64bit (http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/)

This tread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=)has lot of information on clean Installing UEFI

Another Guide (http://www.sevenforums.com/gtsearch.php?cx=partner-pub-7156303416008077%3A4597694737&cof=FORID%3A9&ie=UTF-8&q=how+to+install+window+7+uefi)to installing Win 7 HP UEFI

sorry to go off topic...but is there an official win 8 64 bit site to download, you know, for us who screwed up making improper
recovery images...cheers

frickaline
10-23-2014, 11:07 PM
Well I can't recommend any Registry Cleaners, so I guess your going to have to restore a Back up Disk Image from before you started having this problem. Lacking that Clean install is what I would do. I guess you might contact VIA tech support to see if they have a manual uninstall routine. I haven't heard of any such thing, however someone may know of one?

Just thought of something have you tried the uninstall from Safe Mode? that's worth a try.

Here's where you would get an Win 7 HP 64bit (http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/)

This tread (http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=)has lot of information on clean Installing UEFI

Another Guide (http://www.sevenforums.com/gtsearch.php?cx=partner-pub-7156303416008077%3A4597694737&cof=FORID%3A9&ie=UTF-8&q=how+to+install+window+7+uefi)to installing Win 7 HP UEFI

Thanks much for the help. I had previously tried support but they were unable to help me. I tried safe mode but to no avail. Unfortunately I do not have any working backup for this since it never worked to begin with.

So, in my crazed state of rage and frustration, I reformatted. At least it works now. :) But I have to reload EVERYTHING. :( Eh, has to be done now and again I guess.

Cheers!

Clintlgm
10-24-2014, 02:20 AM
sorry to go off topic...but is there an official win 8 64 bit site to download, you know, for us who screwed up making improper
recovery images...cheers

No there isn't pretty much need to barrow one from a friend?

skidoo
10-24-2014, 03:20 AM
No there isn't pretty much need to barrow one from a friend?

I found a place on win8 forum, but u need serial # first.
cant retrieve mine as it is embedded in bios, and this site I found asks for #
I changed to win 7, and didn't realize or know how to get the key at the time.
wish asus could supply my key # if I gave them the serial 3 of g475